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M
Rating: 2 out of 5
I have requested a return twice and to date have received nothing.
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Customer reviews of Padel Reference
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 706 published reviews
Summary of reviews
Padel Reference delivers extremely fast and reliable service with rapid delivery times and well-packaged orders that arrive as described. Customers highlight careful packaging, accurate product descriptions, and a smooth, user-friendly site experience that makes ordering easy and efficient. The store shows strong reliability and responsiveness, with quick communications and solutions when items are temporarily unavailable, earning repeated trust and high recommendations. Prices are competitive and the product range includes rackets that satisfy buyers as they move to higher-performance options.
Reviews 2 and 3 stars
Reset filtersM
Rating: 2 out of 5
I haven't received my package yet, it has been way slower than said in the website
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Response from Padel Reference
Hello Juan,
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
D
Rating: 2 out of 5
The racket is of mediocre quality, contrary to what I've read about it on your site.
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S
Rating: 2 out of 5
Good customer service however very very bad delivery courier. GLS are a disaster
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K
Rating: 3 out of 5
The packaging was very weak. The parcel was damaged, which caused a delay. but in the end i received the same damaged parcel. parcels should be better packed. visually, everything went well with the racket, i hope there won't be any surprises in the future. the manager was in contact, thank you.
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C
Rating: 3 out of 5
Good price but no response from customer service on my request
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C
Rating: 3 out of 5
Good price but no response from customer service on my request
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C
Rating: 3 out of 5
Change delivery partner - Mondial Relais is very uncertain about delivery times.
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Response from Padel Reference
Hello Christophe,
Thank you very much for your feedback. We are sorry to hear that your experience with Mondial Relais did not live up to your expectations in terms of delivery time. Your satisfaction is our top priority, and we take all feedback about our partners very seriously. We will do our best to ensure that such irregularities do not occur in the future. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts! The Padel Reference team
Thank you very much for your feedback. We are sorry to hear that your experience with Mondial Relais did not live up to your expectations in terms of delivery time. Your satisfaction is our top priority, and we take all feedback about our partners very seriously. We will do our best to ensure that such irregularities do not occur in the future. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts! The Padel Reference team
M
Rating: 3 out of 5
Time-consuming delivery, especially within 10km of the chosen location
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A
Rating: 3 out of 5
Describe your articles better, the Addidas strap is different from other snowshoes, and I find that you don't propose a solution when we notice it all because we have to remove the plastic to see it and the return becomes impossible.
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K
Rating: 3 out of 5
Padel Thermo Bag (Babolat) As a new customer, this is the second time I've ordered from this online store. I ordered this bag on 3/10/2023, received it on 9/10/203. (Belgium) This Thermo bag is magnificent, of very good quality with several compartments. You can put 4 rackets with a few balls and drinks in the cooler. The positive point: the order tracking, the price, the quality of the product. Negative point: delivery time I also wanted to mention that my first order was the purchase of a new Babolat Technical Viper 2023 racket on 29/09/23. Unfortunately, this high-end racket has a manufacturing defect. At the moment, Padel Référence is making the necessary arrangements, awaiting a reply from them. I'll give you my final opinion once I've sorted out the problem, but I think everything will be back to normal in the next few days. That's why I put ?? ?? ?? for now. I have no doubt that this online store will only make new customers!
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Response from Padel Reference
Hello, thank you for your confidence. ?? We are happy to hear that you are satisfied with your latest order. As far as delivery times are concerned, we dispatch orders the same day. As the order was placed on a Friday, it is delivered after the weekend. Unfortunately, sometimes the carrier takes longer than expected. We'll get back to you shortly regarding your order of 29/09/23. Good luck on the courts! The Padel Reference team
A
Rating: 3 out of 5
At 170 euros per racket. I expected better packaging and a protective cover for the racket. And not a single racket in 2 bubbles, wandering around in a box 3 times too big and unprotected.
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Response from Padel Reference
Hello, Thank you for taking the time to share your opinion. The availability of protective covers depends directly on the brands of products we carry. We are sorry to hear that your purchasing experience did not meet your expectations regarding the packaging of your racquet. We take your feedback very seriously and will strive to improve the packaging process. The Padel Reference team
A
Rating: 3 out of 5
Order was cancelled due to unavailability of products, however refund was made promptly.
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Response from Padel Reference
Hello, First of all, thank you for taking the time to leave us a comment. I'm sorry to hear you had such a frustrating experience. We hope to see you again on our website. See you soon on the courts! The Padel Reference team.
A
Rating: 3 out of 5
Order was cancelled due to unavailability of products, however refund was made promptly.
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Response from Padel Reference
Hello, First of all, thank you for taking the time to leave us a comment. I'm sorry to hear you had such a frustrating experience. We hope to see you again on our website. See you soon on the courts! The Padel Reference team.
A
Rating: 3 out of 5
Speed in sending and receiving the order, free delivery but in the end the price was higher than on other sites for the same product reference. I will not buy from this site again.
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Response from Padel Reference
Hello, We are sorry to hear that your experience with us was not up to your expectations. This is an unusual case, as we strive to be at the best price all the time. Nevertheless, we are confronted with a strong price fluctuation which could explain this punctual discrepancy. We do our utmost to ensure that this happens as little as possible. The Padel Reference team
A
Rating: 2 out of 5
answer without telephone number and asked the one to the corresponding step n3 Racket
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