Reviews Padel Reference

Returns are charged ... It's a shame on an online site!

No unfortunately stock issue I never received my order I am waiting for the refund. Thank you

I specified the delivery to a parcel shop listed on the shop's website. However, the delivery could not be made there or at a replacement location, allegedly. Both notifications occurred simultaneously. Unfortunately, I only saw the bad reviews of Chronopost afterwards. Anyone who still works with such a service provider obviously has no interest in customers ever ordering from them again. I have rarely had worse experiences than with this order. Even one star is too much, unfortunately, there is no less! Never again!

Hello I sent you a return request for an item that is too small I have not received any response

Racket not arrived and customer service not responding to emails! If I do not receive clear information by today, I will open a complaint on PayPal.

Order did not arrive within 48 hours despite paying for express delivery. Goods were also not delivered to the address, but to a package shop.

I could not pick up the delivery at the pickup station because I did not receive a QR code.

No delivery is made! Ordered and then was told sold out

I have not received my bat for over 2 weeks

Delivery not arrived

They sent me the wrong rocket. For a week now, they've been texting me every day at 4pm saying they sent me a label to return it. Yeah, but there's no label. And I text them that there's no label, and the next day they text me again that they sent it to me.

If the size is not right, you have to pay for shipping costs yourself.

Dear Victor, I am writing to follow up on my previous messages, as I have already responded to your email and contacted your support several times—both via email and through your website—without receiving any proper assistance or resolution. Due to the delivery issue caused by your carrier, I was unable to receive the parcel, and despite my attempts to communicate this, I received no effective help. I find this level of service highly disappointing. Given that the product was returned to your warehouse and I no longer wish to proceed with the order, I hereby request a full refund of the purchase amount. In accordance with Article 18 of Directive 2011/83/EU on consumer rights, I am granting you a 14-day deadline from the date of this email—until November 24, 2025—to process and return the full payment to the original payment method. Should this deadline pass without refund, I will have to consider further steps to enforce my consumer rights. Please confirm receipt of this message and provide written confirmation of the refund process. Kind regards, Shayan N.

Ordered an Adidas METALBONE hrd 2025 paddle. If I hadn't asked when it would be shipped, I wouldn't have known that it was no longer available and they wanted to provide an Adidas metalbone 2025 paddle and a free shirt. I wrote several times that I was not interested asking for a refund of the first installment.

I ordered the Adidas crazyquick boost and they sent me a different, much cheaper model. I asked to return the shoes and send me the correct model, but after almost 2 weeks of waiting, they do not respond. Terrible experience. Scandalous and poor customer service.

Not arrived

I have not received my package

It's been almost two weeks and I'm still waiting for my order to be delivered.

Simply shameful, after 2 weeks there is no trace of my order and moreover my requests are completely ignored

I ordered the package that never arrived. For a birthday.. highly discouraged

Unfortunately, I cannot give a positive judgment because the delivery service is terrible.

Racket was damaged, I am still waiting for answer on refund

I did not receive the order

The order arrived too late. It took more than a week. UPS was not the carrier, the appointment was postponed several times.

I need to send back parts of my delivery but I am not getting any feedback on how to start this process.

When you buy a racket advertised at 355g and it's actually 374g. I wanted this snowshoe to be more maneuverable, but it's not. On the other hand, it has excellent vibration absorption.

No reaction to my e-mails! I am trying to return an article but they don't let me!

I have not received any response to my declaration of withdrawal! I have written to Padel-Reference several times because I want to return an item!

Wilson Pro Bela V2 2023 racquet that has kept its performance only a few matches. The racquet is not quality. It is really frustrating for a racquet at almost 200euros. I've asked for an exchange for another racket and I'm waiting for their reply. Very disappointed.

I received my racket on time, but the grip ripped off when I removed the packaging, probably because it had been overheated. I sent an e-mail with photos and asking for a commercial gesture in the hope of getting a new grip, but there was no reply to my e-mail. After-sales service leaves a lot to be desired, I'm disappointed with the site.

Very bad experience. Purchased for Christmas gifts arrived later. Useless assistance. Not even an apology...

I have not received my package yet

I ordered a padel racket that I wanted to return. Unfortunately, I received no reply to my numerous return requests and in the end had to keep the racket. One star for the speed of shipment.

I paid for express delivery between 24/48h and I didn't receive the parcel until after 72h, and on contacting the after-sales service I received no reply and I think the message wasn't even received by the after-sales service because of a computer bug on the site. Bad shopping experience

I made an order on 25 October and it is still not delivered.

Racket received with a blow that I would like to keep because it is out of stock ... I am asked to send it back for expertise by the brand ...

Bad shipping very bad still waiting for my order. Its has already 10 days. Its the last time i m buying something from your company

The racket is defective

Empty parcel, waiting for news!...

The pressure of the balls is bad