/10
★★★★★
based on 1743 reviews published
★★★★★
based on 1743 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Shipping not very fast, I keep receiving emails in French, I didn't know what number to give to the shopkeeper to pick up the package (stationery Cartomatto).
Peruzzi T.
purchased on 14/02/2025
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3
/5
★★★☆☆
The stock is not managed directly, I ordered a racket, but it's only after a few days that I learn that it's no longer available.
Joachim D.
purchased on 21/12/2024
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Answer from Padel Reference
Hello Joachim,
We're sorry about this situation and understand your frustration. We do our utmost to keep our stock up to date, but it can happen that certain popular references are quickly out of stock before our site is updated.
We apologize for this inconvenience and remain at your disposal to offer you an alternative or an immediate refund. Don't hesitate to contact us directly, we'll be delighted to help!
The Padel Reference team
We're sorry about this situation and understand your frustration. We do our utmost to keep our stock up to date, but it can happen that certain popular references are quickly out of stock before our site is updated.
We apologize for this inconvenience and remain at your disposal to offer you an alternative or an immediate refund. Don't hesitate to contact us directly, we'll be delighted to help!
The Padel Reference team
3
/5
★★★☆☆
Padel Reference lived up to my expectations, but the delivery service was catastrophic: I had paid for express home delivery, only to have my parcel delivered 48 hours late, and then dropped off at a relay point too far from my home.
Helmy B.
purchased on 07/01/2025
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Answer from Padel Reference
Hello Helmy,
We are delighted that our services met your expectations. However, we are sorry to hear that your experience with the express delivery service was disappointing.
Unfortunately, once the parcel has been handed over to the carrier, we cannot influence delivery times, which can sometimes be longer than expected.
We sincerely apologize for this inconvenience.
The Padel Reference team
We are delighted that our services met your expectations. However, we are sorry to hear that your experience with the express delivery service was disappointing.
Unfortunately, once the parcel has been handed over to the carrier, we cannot influence delivery times, which can sometimes be longer than expected.
We sincerely apologize for this inconvenience.
The Padel Reference team
3
/5
★★★☆☆
Some delay in delivery.
Vincent D.
purchased on 02/01/2025
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3
/5
★★★☆☆
Delivery very long. Only possible via parcel service at no extra charge
Harold F.
purchased on 29/12/2024
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3
/5
★★★☆☆
After a laborious start-up with the wrong racket received and a rough communication, I received the right racket on time. A few more adjustments and the site will be a reference...
Frederic C.
purchased on 14/12/2024
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Answer from Padel Reference
Hello,
Thank you for your feedback and patience! Your comments help us to improve and offer an ever better service.
Good luck on the courts!
The Padel Reference team
Thank you for your feedback and patience! Your comments help us to improve and offer an ever better service.
Good luck on the courts!
The Padel Reference team
2
/5
★★☆☆☆
I had claim, but nobody contact me ... I wrote twice, from web-site and after via email.
Samoshuk E.
purchased on 18/11/2024
2
/5
★★☆☆☆
I have requested a return twice and to date have received nothing.
Maeva P.
purchased on 26/10/2024
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2
/5
★★☆☆☆
I haven't received my package yet, it has been way slower than said in the website
Martinez J.
purchased on 03/10/2024
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Answer from Padel Reference
Hello Juan,
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
2
/5
★★☆☆☆
The racket is of mediocre quality, contrary to what I've read about it on your site.
Delfosse S.
purchased on 13/09/2024
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2
/5
★★☆☆☆
Good customer service however very very bad delivery courier. GLS are a disaster
Stefano S.
purchased on 02/09/2024
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3
/5
★★★☆☆
The packaging was very weak. The parcel was damaged, which caused a delay. but in the end i received the same damaged parcel. parcels should be better packed. visually, everything went well with the racket, i hope there won't be any surprises in the future. the manager was in contact, thank you.
Kostya P.
purchased on 12/08/2024
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3
/5
★★★☆☆
Good price but no response from customer service on my request
Cédric P.
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3
/5
★★★☆☆
Good price but no response from customer service on my request
Cédric P.
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3
/5
★★★☆☆
Change delivery partner - Mondial Relais is very uncertain about delivery times.
Christophe B.
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Answer from Padel Reference
Hello Christophe,
Thank you very much for your feedback. We are sorry to hear that your experience with Mondial Relais did not live up to your expectations in terms of delivery time. Your satisfaction is our top priority, and we take all feedback about our partners very seriously. We will do our best to ensure that such irregularities do not occur in the future. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts! The Padel Reference team
Thank you very much for your feedback. We are sorry to hear that your experience with Mondial Relais did not live up to your expectations in terms of delivery time. Your satisfaction is our top priority, and we take all feedback about our partners very seriously. We will do our best to ensure that such irregularities do not occur in the future. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts! The Padel Reference team
3
/5
★★★☆☆
Time-consuming delivery, especially within 10km of the chosen location
Michael L.
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3
/5
★★★☆☆
Describe your articles better, the Addidas strap is different from other snowshoes, and I find that you don't propose a solution when we notice it all because we have to remove the plastic to see it and the return becomes impossible.
Acheteur Vérifié
purchased on 20/10/2023
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3
/5
★★★☆☆
Padel Thermo Bag (Babolat) As a new customer, this is the second time I've ordered from this online store. I ordered this bag on 3/10/2023, received it on 9/10/203. (Belgium) This Thermo bag is magnificent, of very good quality with several compartments. You can put 4 rackets with a few balls and drinks in the cooler. The positive point: the order tracking, the price, the quality of the product. Negative point: delivery time I also wanted to mention that my first order was the purchase of a new Babolat Technical Viper 2023 racket on 29/09/23. Unfortunately, this high-end racket has a manufacturing defect. At the moment, Padel Référence is making the necessary arrangements, awaiting a reply from them. I'll give you my final opinion once I've sorted out the problem, but I think everything will be back to normal in the next few days. That's why I put ?? ?? ?? for now. I have no doubt that this online store will only make new customers!
Kamal O.
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Answer from Padel Reference
Hello, thank you for your confidence. ?? We are happy to hear that you are satisfied with your latest order. As far as delivery times are concerned, we dispatch orders the same day. As the order was placed on a Friday, it is delivered after the weekend. Unfortunately, sometimes the carrier takes longer than expected. We'll get back to you shortly regarding your order of 29/09/23. Good luck on the courts! The Padel Reference team
3
/5
★★★☆☆
At 170 euros per racket. I expected better packaging and a protective cover for the racket. And not a single racket in 2 bubbles, wandering around in a box 3 times too big and unprotected.
Acheteur Vérifié
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Answer from Padel Reference
Hello, Thank you for taking the time to share your opinion. The availability of protective covers depends directly on the brands of products we carry. We are sorry to hear that your purchasing experience did not meet your expectations regarding the packaging of your racquet. We take your feedback very seriously and will strive to improve the packaging process. The Padel Reference team
3
/5
★★★☆☆
Order was cancelled due to unavailability of products, however refund was made promptly.
Acheteur Vérifié
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Answer from Padel Reference
Hello, First of all, thank you for taking the time to leave us a comment. I'm sorry to hear you had such a frustrating experience. We hope to see you again on our website. See you soon on the courts! The Padel Reference team.
3
/5
★★★☆☆
Order was cancelled due to unavailability of products, however refund was made promptly.
Acheteur Vérifié
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Answer from Padel Reference
Hello, First of all, thank you for taking the time to leave us a comment. I'm sorry to hear you had such a frustrating experience. We hope to see you again on our website. See you soon on the courts! The Padel Reference team.
3
/5
★★★☆☆
Speed in sending and receiving the order, free delivery but in the end the price was higher than on other sites for the same product reference. I will not buy from this site again.
Acheteur Vérifié
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Answer from Padel Reference
Hello, We are sorry to hear that your experience with us was not up to your expectations. This is an unusual case, as we strive to be at the best price all the time. Nevertheless, we are confronted with a strong price fluctuation which could explain this punctual discrepancy. We do our utmost to ensure that this happens as little as possible. The Padel Reference team
2
/5
★★☆☆☆
answer without telephone number and asked the one to the corresponding step n3 Racket
Acheteur Vérifié
purchased on 16/06/2022
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