★★★★★
based on 2477 reviews published
Latest neutral customer reviews
I purchased a racket from this store. The shipping was smooth and without any issues. Unfortunately, the racket cracked after the very first game, and I also noticed that its weight was unusually high—419 g, which is much more than expected. When I reported these problems, customer support informed me that they were waiting for a response from the manufacturer regarding the crack. However, for the weight issue, I was initially told it was impossible. After I provided video proof, I stopped receiving replies. I have not received any information about whether this matter is being investigated or if any process has been started. It has now been almost two months without any update or proposed solution. In my opinion, when a product is defective, the seller should resolve the issue directly with the customer and then follow up with the manufacturer afterward.
The weight on the racket is not the same as on the site
We apologize for this inconvenience.
Indeed, the weight indicated on our site corresponds to the average weight provided by the brand, but it can vary by +/- 10 g depending on the models.
We have implemented a feature allowing you to choose the weight of your racket (heavier, lighter, or with a median weight).
The Padel Reference team
Unfortunately, I received the heavier racket instead of the lighter one. However, they responded immediately and gave me a discount.
Shipping not very fast, I keep receiving emails in French, I didn't know what number to give to the shopkeeper to pick up the package (stationery Cartomatto).
The stock is not managed directly, I ordered a racket, but it's only after a few days that I learn that it's no longer available.
We're sorry about this situation and understand your frustration. We do our utmost to keep our stock up to date, but it can happen that certain popular references are quickly out of stock before our site is updated.
We apologize for this inconvenience and remain at your disposal to offer you an alternative or an immediate refund. Don't hesitate to contact us directly, we'll be delighted to help!
The Padel Reference team
Padel Reference lived up to my expectations, but the delivery service was catastrophic: I had paid for express home delivery, only to have my parcel delivered 48 hours late, and then dropped off at a relay point too far from my home.
We are delighted that our services met your expectations. However, we are sorry to hear that your experience with the express delivery service was disappointing.
Unfortunately, once the parcel has been handed over to the carrier, we cannot influence delivery times, which can sometimes be longer than expected.
We sincerely apologize for this inconvenience.
The Padel Reference team
Some delay in delivery.
Delivery very long. Only possible via parcel service at no extra charge
After a laborious start-up with the wrong racket received and a rough communication, I received the right racket on time. A few more adjustments and the site will be a reference...
Thank you for your feedback and patience! Your comments help us to improve and offer an ever better service.
Good luck on the courts!
The Padel Reference team
I had claim, but nobody contact me ... I wrote twice, from web-site and after via email.
I have requested a return twice and to date have received nothing.
I haven't received my package yet, it has been way slower than said in the website
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
The racket is of mediocre quality, contrary to what I've read about it on your site.
Good customer service however very very bad delivery courier. GLS are a disaster
The packaging was very weak. The parcel was damaged, which caused a delay. but in the end i received the same damaged parcel. parcels should be better packed. visually, everything went well with the racket, i hope there won't be any surprises in the future. the manager was in contact, thank you.
Good price but no response from customer service on my request
Good price but no response from customer service on my request
Change delivery partner - Mondial Relais is very uncertain about delivery times.
Thank you very much for your feedback. We are sorry to hear that your experience with Mondial Relais did not live up to your expectations in terms of delivery time. Your satisfaction is our top priority, and we take all feedback about our partners very seriously. We will do our best to ensure that such irregularities do not occur in the future. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts! The Padel Reference team
Time-consuming delivery, especially within 10km of the chosen location
Describe your articles better, the Addidas strap is different from other snowshoes, and I find that you don't propose a solution when we notice it all because we have to remove the plastic to see it and the return becomes impossible.
Padel Thermo Bag (Babolat) As a new customer, this is the second time I've ordered from this online store. I ordered this bag on 3/10/2023, received it on 9/10/203. (Belgium) This Thermo bag is magnificent, of very good quality with several compartments. You can put 4 rackets with a few balls and drinks in the cooler. The positive point: the order tracking, the price, the quality of the product. Negative point: delivery time I also wanted to mention that my first order was the purchase of a new Babolat Technical Viper 2023 racket on 29/09/23. Unfortunately, this high-end racket has a manufacturing defect. At the moment, Padel Référence is making the necessary arrangements, awaiting a reply from them. I'll give you my final opinion once I've sorted out the problem, but I think everything will be back to normal in the next few days. That's why I put ?? ?? ?? for now. I have no doubt that this online store will only make new customers!
At 170 euros per racket. I expected better packaging and a protective cover for the racket. And not a single racket in 2 bubbles, wandering around in a box 3 times too big and unprotected.
Order was cancelled due to unavailability of products, however refund was made promptly.
Order was cancelled due to unavailability of products, however refund was made promptly.
Speed in sending and receiving the order, free delivery but in the end the price was higher than on other sites for the same product reference. I will not buy from this site again.
answer without telephone number and asked the one to the corresponding step n3 Racket