/10
★★★★★
based on 1744 reviews published
★★★★★
based on 1744 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The order arrived too late. It took more than a week. UPS was not the carrier, the appointment was postponed several times.
Yoocheol J.
purchased on 10/02/2025
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1
/5
★☆☆☆☆
I need to send back parts of my delivery but I am not getting any feedback on how to start this process.
Florian R.
purchased on 15/01/2025
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1
/5
★☆☆☆☆
When you buy a racket advertised at 355g and it's actually 374g. I wanted this snowshoe to be more maneuverable, but it's not. On the other hand, it has excellent vibration absorption.
Raymond G.
purchased on 15/01/2025
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Answer from Padel Reference
Hello Raymond,
Thank you for taking the time to leave us a comment.
Brands announce weights for their rackets that can vary +/- 10 grams.
That's why we've developed a new service that lets you choose the weight of your racket for more power, maneuverability or something in between.
You can also contact us to find out what weights are available before you place your order, so that our order pickers can choose the racquet that's right for you.
Best regards,
The Padel Reference team
Thank you for taking the time to leave us a comment.
Brands announce weights for their rackets that can vary +/- 10 grams.
That's why we've developed a new service that lets you choose the weight of your racket for more power, maneuverability or something in between.
You can also contact us to find out what weights are available before you place your order, so that our order pickers can choose the racquet that's right for you.
Best regards,
The Padel Reference team
1
/5
★☆☆☆☆
No reaction to my e-mails! I am trying to return an article but they don't let me!
Hauke Christian H.
purchased on 22/12/2024
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Answer from Padel Reference
Hello,
Thank you for reaching out, we had some issues with our email inbox, thus we didn't receive all the email. Could you try to send it again?
Kind regards,
Padel Reference's Team
Thank you for reaching out, we had some issues with our email inbox, thus we didn't receive all the email. Could you try to send it again?
Kind regards,
Padel Reference's Team
1
/5
★☆☆☆☆
I have not received any response to my declaration of withdrawal! I have written to Padel-Reference several times because I want to return an item!
Hauke Christian H.
purchased on 22/12/2024
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1
/5
★☆☆☆☆
Wilson Pro Bela V2 2023 racquet that has kept its performance only a few matches. The racquet is not quality. It is really frustrating for a racquet at almost 200euros. I've asked for an exchange for another racket and I'm waiting for their reply. Very disappointed.
Steven O.
purchased on 27/08/2024
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Answer from Padel Reference
Hello Steven,
Thank you for sharing your feedback with us and we are sorry to hear that you are not satisfied with your racquet. My colleague has emailed you back and, as stated in our terms of use, it is unfortunately not possible for us to make an exchange once the racquet has been used.
We remain at your disposal should you require advice on other snowshoe models. Thank you for your understanding.
Yours faithfully
The Padel Reference team
Thank you for sharing your feedback with us and we are sorry to hear that you are not satisfied with your racquet. My colleague has emailed you back and, as stated in our terms of use, it is unfortunately not possible for us to make an exchange once the racquet has been used.
We remain at your disposal should you require advice on other snowshoe models. Thank you for your understanding.
Yours faithfully
The Padel Reference team
1
/5
★☆☆☆☆
I received my racket on time, but the grip ripped off when I removed the packaging, probably because it had been overheated. I sent an e-mail with photos and asking for a commercial gesture in the hope of getting a new grip, but there was no reply to my e-mail. After-sales service leaves a lot to be desired, I'm disappointed with the site.
Claire A.
purchased on 07/12/2024
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Answer from Padel Reference
Hello Claire,
Thank you for contacting us.
We had a technical problem with our mailbox, so we didn't receive some emails. Could you please send us your complaint?
Best regards,
The Padel Reference team
Thank you for contacting us.
We had a technical problem with our mailbox, so we didn't receive some emails. Could you please send us your complaint?
Best regards,
The Padel Reference team
1
/5
★☆☆☆☆
Very bad experience. Purchased for Christmas gifts arrived later. Useless assistance. Not even an apology...
Granato G.
purchased on 17/12/2024
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1
/5
★☆☆☆☆
I have not received my package yet
Osbaldo S.
purchased on 30/11/2024
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1
/5
★☆☆☆☆
I ordered a padel racket that I wanted to return. Unfortunately, I received no reply to my numerous return requests and in the end had to keep the racket. One star for the speed of shipment.
Helen O.
purchased on 19/10/2024
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1
/5
★☆☆☆☆
I paid for express delivery between 24/48h and I didn't receive the parcel until after 72h, and on contacting the after-sales service I received no reply and I think the message wasn't even received by the after-sales service because of a computer bug on the site. Bad shopping experience
Hassik O.
purchased on 04/11/2024
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Answer from Padel Reference
Hello Oussama,
We apologize for the inconvenience.
My colleague has replied to your e-mail, so it's possible that his reply is in your spam folder.
Unfortunately, once the parcel has been picked up by the carrier, we cannot influence delivery times, which may be longer than expected.
We sincerely apologize for this inconvenience.
The Padel Reference team
We apologize for the inconvenience.
My colleague has replied to your e-mail, so it's possible that his reply is in your spam folder.
Unfortunately, once the parcel has been picked up by the carrier, we cannot influence delivery times, which may be longer than expected.
We sincerely apologize for this inconvenience.
The Padel Reference team
1
/5
★☆☆☆☆
I made an order on 25 October and it is still not delivered.
Čović I.
purchased on 25/10/2024
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Answer from Padel Reference
Hi Čović,
Could you write an email to our customer service with the reference number of your order, name and last name?
Here is the email address: [email protected]
Kind regards,
Padel Reference team
Could you write an email to our customer service with the reference number of your order, name and last name?
Here is the email address: [email protected]
Kind regards,
Padel Reference team
1
/5
★☆☆☆☆
Racket received with a blow that I would like to keep because it is out of stock ... I am asked to send it back for expertise by the brand ...
Adrien J.
purchased on 22/10/2024
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Answer from Padel Reference
Hello Adrien,
Indeed, brands sometimes ask you to return damaged rackets. If they deem it to be a manufacturing defect, they will send you a new racquet as a replacement.
We apologize for this inconvenience.
Yours faithfully
The Padel Reference team
Indeed, brands sometimes ask you to return damaged rackets. If they deem it to be a manufacturing defect, they will send you a new racquet as a replacement.
We apologize for this inconvenience.
Yours faithfully
The Padel Reference team
1
/5
★☆☆☆☆
Bad shipping very bad still waiting for my order. Its has already 10 days. Its the last time i m buying something from your company
Valantis G.
purchased on 17/10/2024
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Answer from Padel Reference
Hello Valantis,
Thank you for reaching out. We are sorry about the inconvenience.
I just checked with your tracking number, it says that they try to deliver the parcel today but you were not available.
Unfortunately once we send the package, we can't do anything about the delivery time and sometime it takes more time to arrive.
Can you write an email to our customer service with the reference number of your order, fist name and last name so they can look into the issue?
Here is the email address: [email protected]
Thank you for your understanding,
Kind regards,
Padel Reference Team
Thank you for reaching out. We are sorry about the inconvenience.
I just checked with your tracking number, it says that they try to deliver the parcel today but you were not available.
Unfortunately once we send the package, we can't do anything about the delivery time and sometime it takes more time to arrive.
Can you write an email to our customer service with the reference number of your order, fist name and last name so they can look into the issue?
Here is the email address: [email protected]
Thank you for your understanding,
Kind regards,
Padel Reference Team
1
/5
★☆☆☆☆
The racket is defective
Gavagnin S.
purchased on 10/10/2024
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1
/5
★☆☆☆☆
Empty parcel, waiting for news!...
Bruno C.
purchased on 08/10/2024
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1
/5
★☆☆☆☆
The pressure of the balls is bad
Fredy E.
purchased on 03/10/2024
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1
/5
★☆☆☆☆
Parcel not received yet
Penza R.
purchased on 10/09/2024
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Answer from Padel Reference
Hello,
Can you send us an email at [email protected] with your name and order number so our customer service can take a look at the issue?
Thank you for your understanding.
Kind regards,
Padel Reference's team
Can you send us an email at [email protected] with your name and order number so our customer service can take a look at the issue?
Thank you for your understanding.
Kind regards,
Padel Reference's team
1
/5
★☆☆☆☆
I did not receive my parcel
Laurent F.
purchased on 14/09/2024
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1
/5
★☆☆☆☆
I didn't receive any parcel !!!
Jerome C.
purchased on 02/09/2024
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Answer from Padel Reference
Hello Jérome,
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
1
/5
★☆☆☆☆
Order placed and paid for but the snowshoe was out of stock. I received two emails in a row telling me that the snowshoe was out of stock and then one telling me that my parcel had been dispatched... nothing to understand. I was reimbursed but I didn't get the gift in time for my partner's 30th birthday. Too bad...
Elodie D.
purchased on 29/08/2024
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1
/5
★☆☆☆☆
I didn't receive my order after more than 10 days, even though the website said I'd receive it in 2-3 days. I was therefore unable to play my tournament with my racket.
Alexandre D.
purchased on 07/08/2024
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1
/5
★☆☆☆☆
Not the racket I ordered
Demos D.
purchased on 05/08/2024
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1
/5
★☆☆☆☆
My racket has defects. Sincerely
Jean François M.
purchased on 28/07/2024
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1
/5
★☆☆☆☆
I ordered a pro staff v2 racket and received a pro staff tour. I only noticed it after I had unpacked the racket and put the overgrip on. Lack of professionalism
Dieu J.
purchased on 27/07/2024
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1
/5
★☆☆☆☆
Order never received And after 2 messages sent, no response.
Jonathan L.
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1
/5
★☆☆☆☆
Catastrophic! Customer service is deplorable, I haven't received my order, the site only responds half-heartedly, gets my first name wrong, offers no solution. To be avoided!
Acheteur Vérifié
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Answer from Padel Reference
We sincerely regret that you have had a catastrophic experience with our customer service. Your dissatisfaction is a major concern for us, and we apologize for the mistakes that were made, including the failure to fulfill your order and communication problems. We take your feedback very seriously and are committed to improving our service. We thank you for sharing your concerns with us, and we take note of your feedback to prevent this from happening again in the future. The Padel Reference team.
1
/5
★☆☆☆☆
Order well received but with half the items missing! 2 rackets ordered with 2 sets of balls and a teeshirt, I only received 1 rackette / 1 set of balls and a teeshirt No after sales service, after multiple reminders since the receipt of my package (standard call + msg without any reminder and email without response) Order number: ZHWJCPZFQ Contact: [email protected]
Acheteur Vérifié
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