★★★★★
based on 2477 reviews published
Latest negative customer reviews
Not arrived
I have not received my package
It's been almost two weeks and I'm still waiting for my order to be delivered.
Simply shameful, after 2 weeks there is no trace of my order and moreover my requests are completely ignored
I ordered the package that never arrived. For a birthday.. highly discouraged
Unfortunately, I cannot give a positive judgment because the delivery service is terrible.
Racket was damaged, I am still waiting for answer on refund
I did not receive the order
The order arrived too late. It took more than a week. UPS was not the carrier, the appointment was postponed several times.
I need to send back parts of my delivery but I am not getting any feedback on how to start this process.
When you buy a racket advertised at 355g and it's actually 374g. I wanted this snowshoe to be more maneuverable, but it's not. On the other hand, it has excellent vibration absorption.
Thank you for taking the time to leave us a comment.
Brands announce weights for their rackets that can vary +/- 10 grams.
That's why we've developed a new service that lets you choose the weight of your racket for more power, maneuverability or something in between.
You can also contact us to find out what weights are available before you place your order, so that our order pickers can choose the racquet that's right for you.
Best regards,
The Padel Reference team
No reaction to my e-mails! I am trying to return an article but they don't let me!
Thank you for reaching out, we had some issues with our email inbox, thus we didn't receive all the email. Could you try to send it again?
Kind regards,
Padel Reference's Team
I have not received any response to my declaration of withdrawal! I have written to Padel-Reference several times because I want to return an item!
Wilson Pro Bela V2 2023 racquet that has kept its performance only a few matches. The racquet is not quality. It is really frustrating for a racquet at almost 200euros. I've asked for an exchange for another racket and I'm waiting for their reply. Very disappointed.
Thank you for sharing your feedback with us and we are sorry to hear that you are not satisfied with your racquet. My colleague has emailed you back and, as stated in our terms of use, it is unfortunately not possible for us to make an exchange once the racquet has been used.
We remain at your disposal should you require advice on other snowshoe models. Thank you for your understanding.
Yours faithfully
The Padel Reference team
I received my racket on time, but the grip ripped off when I removed the packaging, probably because it had been overheated. I sent an e-mail with photos and asking for a commercial gesture in the hope of getting a new grip, but there was no reply to my e-mail. After-sales service leaves a lot to be desired, I'm disappointed with the site.
Thank you for contacting us.
We had a technical problem with our mailbox, so we didn't receive some emails. Could you please send us your complaint?
Best regards,
The Padel Reference team
Very bad experience. Purchased for Christmas gifts arrived later. Useless assistance. Not even an apology...
I have not received my package yet
I ordered a padel racket that I wanted to return. Unfortunately, I received no reply to my numerous return requests and in the end had to keep the racket. One star for the speed of shipment.
I paid for express delivery between 24/48h and I didn't receive the parcel until after 72h, and on contacting the after-sales service I received no reply and I think the message wasn't even received by the after-sales service because of a computer bug on the site. Bad shopping experience
We apologize for the inconvenience.
My colleague has replied to your e-mail, so it's possible that his reply is in your spam folder.
Unfortunately, once the parcel has been picked up by the carrier, we cannot influence delivery times, which may be longer than expected.
We sincerely apologize for this inconvenience.
The Padel Reference team
I made an order on 25 October and it is still not delivered.
Could you write an email to our customer service with the reference number of your order, name and last name?
Here is the email address: [email protected]
Kind regards,
Padel Reference team
Racket received with a blow that I would like to keep because it is out of stock ... I am asked to send it back for expertise by the brand ...
Indeed, brands sometimes ask you to return damaged rackets. If they deem it to be a manufacturing defect, they will send you a new racquet as a replacement.
We apologize for this inconvenience.
Yours faithfully
The Padel Reference team
Bad shipping very bad still waiting for my order. Its has already 10 days. Its the last time i m buying something from your company
Thank you for reaching out. We are sorry about the inconvenience.
I just checked with your tracking number, it says that they try to deliver the parcel today but you were not available.
Unfortunately once we send the package, we can't do anything about the delivery time and sometime it takes more time to arrive.
Can you write an email to our customer service with the reference number of your order, fist name and last name so they can look into the issue?
Here is the email address: [email protected]
Thank you for your understanding,
Kind regards,
Padel Reference Team
The racket is defective
Empty parcel, waiting for news!...
The pressure of the balls is bad
Parcel not received yet
Can you send us an email at [email protected] with your name and order number so our customer service can take a look at the issue?
Thank you for your understanding.
Kind regards,
Padel Reference's team
I did not receive my parcel
I didn't receive any parcel !!!
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
Order placed and paid for but the snowshoe was out of stock. I received two emails in a row telling me that the snowshoe was out of stock and then one telling me that my parcel had been dispatched... nothing to understand. I was reimbursed but I didn't get the gift in time for my partner's 30th birthday. Too bad...
I didn't receive my order after more than 10 days, even though the website said I'd receive it in 2-3 days. I was therefore unable to play my tournament with my racket.
Not the racket I ordered
My racket has defects. Sincerely
I ordered a pro staff v2 racket and received a pro staff tour. I only noticed it after I had unpacked the racket and put the overgrip on. Lack of professionalism
Order never received And after 2 messages sent, no response.
Catastrophic! Customer service is deplorable, I haven't received my order, the site only responds half-heartedly, gets my first name wrong, offers no solution. To be avoided!
Order well received but with half the items missing! 2 rackets ordered with 2 sets of balls and a teeshirt, I only received 1 rackette / 1 set of balls and a teeshirt No after sales service, after multiple reminders since the receipt of my package (standard call + msg without any reminder and email without response) Order number: ZHWJCPZFQ Contact: [email protected]