★★★★★
based on 3458 reviews published
Latest negative customer reviews
I made an order on 25 October and it is still not delivered.
Could you write an email to our customer service with the reference number of your order, name and last name?
Here is the email address: [email protected]
Kind regards,
Padel Reference team
Racket received with a blow that I would like to keep because it is out of stock ... I am asked to send it back for expertise by the brand ...
Indeed, brands sometimes ask you to return damaged rackets. If they deem it to be a manufacturing defect, they will send you a new racquet as a replacement.
We apologize for this inconvenience.
Yours faithfully
The Padel Reference team
Bad shipping very bad still waiting for my order. Its has already 10 days. Its the last time i m buying something from your company
Thank you for reaching out. We are sorry about the inconvenience.
I just checked with your tracking number, it says that they try to deliver the parcel today but you were not available.
Unfortunately once we send the package, we can't do anything about the delivery time and sometime it takes more time to arrive.
Can you write an email to our customer service with the reference number of your order, fist name and last name so they can look into the issue?
Here is the email address: [email protected]
Thank you for your understanding,
Kind regards,
Padel Reference Team
The racket is defective
Empty parcel, waiting for news!...
The pressure of the balls is bad
Parcel not received yet
Can you send us an email at [email protected] with your name and order number so our customer service can take a look at the issue?
Thank you for your understanding.
Kind regards,
Padel Reference's team
I did not receive my parcel
I didn't receive any parcel !!!
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
Order placed and paid for but the snowshoe was out of stock. I received two emails in a row telling me that the snowshoe was out of stock and then one telling me that my parcel had been dispatched... nothing to understand. I was reimbursed but I didn't get the gift in time for my partner's 30th birthday. Too bad...
I didn't receive my order after more than 10 days, even though the website said I'd receive it in 2-3 days. I was therefore unable to play my tournament with my racket.
Not the racket I ordered
My racket has defects. Sincerely
I ordered a pro staff v2 racket and received a pro staff tour. I only noticed it after I had unpacked the racket and put the overgrip on. Lack of professionalism
Order never received And after 2 messages sent, no response.
Catastrophic! Customer service is deplorable, I haven't received my order, the site only responds half-heartedly, gets my first name wrong, offers no solution. To be avoided!
Order well received but with half the items missing! 2 rackets ordered with 2 sets of balls and a teeshirt, I only received 1 rackette / 1 set of balls and a teeshirt No after sales service, after multiple reminders since the receipt of my package (standard call + msg without any reminder and email without response) Order number: ZHWJCPZFQ Contact: [email protected]
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