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★★★★★
based on 3589 reviews published
Summary of reviews
The online store Padel Reference is recognized for its exceptional product quality, with many customers highlighting the performance and comfort of the rackets and sneakers purchased. The site is noted for its swift and careful shipping, often delivering items ahead of schedule, which adds to the overall positive shopping experience. Customers consistently mention the efficiency of the order process, noting that orders are easy to place and track throughout delivery.
Latest negative customer reviews
I ordered a padel racket that I wanted to return. Unfortunately, I received no reply to my numerous return requests and in the end had to keep the racket. One star for the speed of shipment.
I paid for express delivery between 24/48h and I didn't receive the parcel until after 72h, and on contacting the after-sales service I received no reply and I think the message wasn't even received by the after-sales service because of a computer bug on the site. Bad shopping experience
We apologize for the inconvenience.
My colleague has replied to your e-mail, so it's possible that his reply is in your spam folder.
Unfortunately, once the parcel has been picked up by the carrier, we cannot influence delivery times, which may be longer than expected.
We sincerely apologize for this inconvenience.
The Padel Reference team
I made an order on 25 October and it is still not delivered.
Could you write an email to our customer service with the reference number of your order, name and last name?
Here is the email address: [email protected]
Kind regards,
Padel Reference team
Racket received with a blow that I would like to keep because it is out of stock ... I am asked to send it back for expertise by the brand ...
Indeed, brands sometimes ask you to return damaged rackets. If they deem it to be a manufacturing defect, they will send you a new racquet as a replacement.
We apologize for this inconvenience.
Yours faithfully
The Padel Reference team
Bad shipping very bad still waiting for my order. Its has already 10 days. Its the last time i m buying something from your company
Thank you for reaching out. We are sorry about the inconvenience.
I just checked with your tracking number, it says that they try to deliver the parcel today but you were not available.
Unfortunately once we send the package, we can't do anything about the delivery time and sometime it takes more time to arrive.
Can you write an email to our customer service with the reference number of your order, fist name and last name so they can look into the issue?
Here is the email address: [email protected]
Thank you for your understanding,
Kind regards,
Padel Reference Team
The racket is defective
Empty parcel, waiting for news!...
The pressure of the balls is bad
Parcel not received yet
Can you send us an email at [email protected] with your name and order number so our customer service can take a look at the issue?
Thank you for your understanding.
Kind regards,
Padel Reference's team
I did not receive my parcel
I didn't receive any parcel !!!
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
Order placed and paid for but the snowshoe was out of stock. I received two emails in a row telling me that the snowshoe was out of stock and then one telling me that my parcel had been dispatched... nothing to understand. I was reimbursed but I didn't get the gift in time for my partner's 30th birthday. Too bad...
I didn't receive my order after more than 10 days, even though the website said I'd receive it in 2-3 days. I was therefore unable to play my tournament with my racket.
Not the racket I ordered
My racket has defects. Sincerely
I ordered a pro staff v2 racket and received a pro staff tour. I only noticed it after I had unpacked the racket and put the overgrip on. Lack of professionalism
Order never received And after 2 messages sent, no response.
Catastrophic! Customer service is deplorable, I haven't received my order, the site only responds half-heartedly, gets my first name wrong, offers no solution. To be avoided!
Order well received but with half the items missing! 2 rackets ordered with 2 sets of balls and a teeshirt, I only received 1 rackette / 1 set of balls and a teeshirt No after sales service, after multiple reminders since the receipt of my package (standard call + msg without any reminder and email without response) Order number: ZHWJCPZFQ Contact: [email protected]
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