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G
Rating: 2 out of 5
Inconsistent dimensions
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
Summary of reviews
Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Reviews 1 and 2 stars
Reset filtersG
Rating: 2 out of 5
The +: friendly phone contact The -: engraving not corresponding to the request (length of allowed characters actually reduced and engraving error), quality of the material (silver? no hallmark!)
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Response from Palais du Rosaire
Hello,
Thank you for taking the time to share your feedback.
We are pleased that the phone contact was satisfactory for you.
Regarding the engraving, the requested text ("Ô Marie Corédemptrice PPN") is indeed quite long. Our provider can only perform limited engravings, generally up to two words maximum, in order to ensure a readable and quality result. Following this type of feedback, we have updated our product sheets to clearly specify this constraint.
Regarding the material, we confirm that it is indeed 925 silver. The hallmark is present on the back of the medal.
Thank you for your understanding and we remain at your disposal if needed.
Best regards,
The team of the Palais du Rosaire
Thank you for taking the time to share your feedback.
We are pleased that the phone contact was satisfactory for you.
Regarding the engraving, the requested text ("Ô Marie Corédemptrice PPN") is indeed quite long. Our provider can only perform limited engravings, generally up to two words maximum, in order to ensure a readable and quality result. Following this type of feedback, we have updated our product sheets to clearly specify this constraint.
Regarding the material, we confirm that it is indeed 925 silver. The hallmark is present on the back of the medal.
Thank you for your understanding and we remain at your disposal if needed.
Best regards,
The team of the Palais du Rosaire
U
Rating: 1 out of 5
I tried to give 5 stars but it wouldn’t let me. Extremely hsppy
G
Rating: 1 out of 5
I will never buy anything again. I sent several emails and got no response! Terrible
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L
Rating: 1 out of 5
I have not received my package
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L
Rating: 1 out of 5
I ordered the goods about a month ago and they have not arrived yet. I would like to have the exact delivery date, thank you.
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C
Rating: 1 out of 5
Item never received
J
Rating: 2 out of 5
I received the order well, but the two rosaries I ordered had poorly assembled chains and were coming apart, I had to tighten the links myself.
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C
Rating: 1 out of 5
i have been a client for years. recently they chnaged staff, managment i dont inow what....I was in Italy trying to order holy water, and I kept trying for days,, but nobody would ever answer me....when they finally did reply ( a mont later) i was obviously back where i live which is the UAE. I just spent 55 euros (it's a HuGE AMOUNT OF MONEY, more than what I spent for the water itself)... whereas I could have spent close to nothing if I had purchased when in Italy. Whatever changes have been made i cant say im impressed with them or that they have been for the best. I asked for a discount since it was their fault ...of course nothing.....do good to your own brothers and sisters right? ts a shame that even sacred spaes have been commercilised to the point where youve got to spend 100 euros for holy water....if only there were eral churces here id simply go and get it hhere...not so lucky...
R
Rating: 2 out of 5
I got a Our Lady Untier of Knots wooden rosary beads and one of the beads was in pieces so instead of writing back to reorder them I thought I'd try to fix it. I've done nothing yet! I can send you a photo to show you what I'm talking about.
O
Rating: 1 out of 5
The label on the bottle looks old. The bottle is made of plastic. So we don't know how long the water has been bottled.
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Response from Palais du Rosaire
Hello,
All our Lourdes water bottles are filled by hand, directly at the time of orders. We go to fetch the water every day or every two days directly from the source of the Sanctuary of Lourdes, in order to guarantee its freshness and authenticity.
Regarding the label, we are sorry if it seemed aged to you. It can happen that transport or storage slightly alters its appearance, but this has no relation to the quality or freshness of the water contained in the bottle.
Feel free to call us or send us a little message: we are always available to give you more information, or even share an explanatory video of our work if you wish.
Thank you
All our Lourdes water bottles are filled by hand, directly at the time of orders. We go to fetch the water every day or every two days directly from the source of the Sanctuary of Lourdes, in order to guarantee its freshness and authenticity.
Regarding the label, we are sorry if it seemed aged to you. It can happen that transport or storage slightly alters its appearance, but this has no relation to the quality or freshness of the water contained in the bottle.
Feel free to call us or send us a little message: we are always available to give you more information, or even share an explanatory video of our work if you wish.
Thank you
S
Rating: 1 out of 5
Did not receive my order delivered to another person
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M
Rating: 1 out of 5
I got a damaged box which was wet. Four Virgin Mary bottles were less than half filled with water. One was completely empty. I ordered 20 small bottles of water. I only got 19. I didn’t get a certificate of authenticity of the water. I emailed the service department of Palais du Rosaire on Saturday, 7/12. I still haven’t received a response. I sent pictures of the damaged box and the half-empty bottles. I hope they replace the missing water and small bottle. I’m an unhappy customer.
A
Rating: 1 out of 5
Very prompt delivery
Y
Rating: 1 out of 5
I am very very disappointed. The rosary is very small. It looked bigger in the photo. I would have liked to be able to wear it around my wrist.
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M
Rating: 1 out of 5
Perfect, these are very beautiful novenas, which burn cleanly, without odor and they are the ones I needed. I will order again soon
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C
Rating: 1 out of 5
I filled out a return form on April 28. I am waiting for your response, 2 emails already sent yesterday, the last one on Saturday, May 3, 2025. Zero stars, I had to give 1 to validate.
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C
Rating: 1 out of 5
I placed 2 orders and I received 1 order out of 2, very disappointed
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E
Rating: 1 out of 5
Unpleasant experience, because of the DPD company... because I never received my package, however your customer service was responsive and I was fully refunded..
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J
Rating: 1 out of 5
You did not specify in the sales description that the bronze virgin was not 100% bronze and not hollow at the back, very disappointed
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D
Rating: 1 out of 5
Hello, I am not satisfied because I thought I would receive a real prayer booklet. I was very disappointed with my order. Have a great day. Denise Koubi
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A
Rating: 1 out of 5
No, the jasmine oil does not smell at all, let's say it was a wrong purchase.
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E
Rating: 1 out of 5
Did not receive my order yet so HOW CAN I RATE YOU ????
S
Rating: 1 out of 5
I made the pilgrimage to Lourdes during the February holidays. I was missing a virgin in my purchases. When I ordered from the Palais du Rosaire website, I thought the Virgin would be as big as what I had seen in person when I received my order and paid almost €13, it's a scam, a tiny virgin with water inside and I don't even know if it's water from the Lourdes grotto. Honestly, I advise anyone not to buy anything from this Palais du Rosaire site because they are really scammers. 😡😡😡😡
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H
Rating: 1 out of 5
The street was lacking for the shipment
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J
Rating: 1 out of 5
Package not available at the pickup point.
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J
Rating: 2 out of 5
The items I received are great, but I am missing several items including the 100mL bottles of water. I messaged customer service as soon as I opened the packaged and realized items were missing, but I have not heard back. I received the certificate of authenticity, but not the product it authenticates.
M
Rating: 1 out of 5
I have received my order and I am very happy with it.
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Response from Palais du Rosaire
Thank you very much for your message! I'm glad you're satisfied. See you soon! 😊🙏✨
C
Rating: 1 out of 5
I bought votive candles and I am very disappointed by this product.
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Response from Palais du Rosaire
We are very sorry to hear that the votive candles you ordered did not meet your expectations. 😔
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
M
Rating: 1 out of 5
Speed
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Response from Palais du Rosaire
Thank you for your feedback! We are delighted that you were satisfied with the speed of our service. We hope to see you soon!
S
Rating: 1 out of 5
The rosary is not at all the same color as on the site.
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V
Rating: 2 out of 5
No message for delivery point availability
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Response from Palais du Rosaire
Thank you for your feedback, although we are sorry to hear of your dissatisfaction. 😔
Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁
We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.
We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏
Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊
With apologies and dedicated regards,
The Palais du Rosaire team
Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁
We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.
We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏
Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊
With apologies and dedicated regards,
The Palais du Rosaire team
P
Rating: 1 out of 5
Beloved
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C
Rating: 1 out of 5
My package dident not arrive.
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L
Rating: 1 out of 5
Very satisfied
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C
Rating: 2 out of 5
On a bronze-colored plate that has been gone for a while now
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M
Rating: 1 out of 5
my parcel arrived on the promised date. the statue of the virgin was very well protected. thank you for this order.
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Y
Rating: 1 out of 5
Our Lady of Mount Carmel's scapulars are unimportant because they are plastic-coated. The angles are uncomfortable and even hurtful. They should be made of fabric so that they can be worn.
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D
Rating: 1 out of 5
Hello I ordered the rosary saint brigitte with 6 tens but the rosary received has only 5 tens. thank you
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L
Rating: 2 out of 5
Spark plug too short
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