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S
Rating: 2 out of 5
I still haven't received my order after 10 days !!!!😡😡😡
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
Summary of reviews
Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Reviews 1 and 2 stars
Reset filtersM
Rating: 1 out of 5
I still haven't received the package 📦 and I don't know how to track it down
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C
Rating: 2 out of 5
I placed an order for an item in several quantities and these arrived with a mix of colors, which was not specified on the site. I needed a single color to follow a theme (and had no choice). So, following this order, I contacted customer service but no one has replied to my e-mail to date... Disappointed...
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M
Rating: 1 out of 5
I received damaged items can not be reimbursed forced to return not want so disappointed
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Response from Palais du Rosaire
Hello,
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
Y
Rating: 1 out of 5
product out of stock, receive another product .
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O
Rating: 2 out of 5
First order in December topissime The second problem on the delivery solved certainly but with my Request The quality of the novenas is not terrible
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C
Rating: 2 out of 5
The bracelet broke the day after I received it.
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L
Rating: 2 out of 5
I ordered a mini Saint Mark's Bible. Delivery was quick but I received it dented and damaged on the sides. Even though it only cost me €6.90, I'm still disappointed and disgusted. I won't be ordering from this site again. And then even when I receive advertising emails, I unsubscribe and they keep sending them anyway!!!! And
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M
Rating: 2 out of 5
Very poorly packaged ....... Let every spirit praise the lord
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S
Rating: 1 out of 5
Hello, Order well received thank you. But I am disappointed with the quality of the incense. I did not keep them because the smell was very unpleasant.
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C
Rating: 2 out of 5
An article arrived broken and despite my email no reply from the after-sales service.
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C
Rating: 1 out of 5
The person to whom this order was reserved has had to return it to you, as she does not like the overly sophisticated rosary. Please reimburse me for this purchase, either directly to my bank account or by cheque. Thank you in advance. Mrs Claude Panchout
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Response from Palais du Rosaire
Hello,
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
D
Rating: 2 out of 5
Ordered two "special" tourist tickets. As the numbers requested were free on the excel file, I took 180 and 181. I received "lambda" tickets, whereas the file indicated the availability of the tickets. I called you and it was decided to refund me the difference between special and normal tickets. I'm waiting for the decision to be confirmed.
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Response from Palais du Rosaire
Hello,
Unfortunately there was a small incident, we apologize again.
The refund has been made to your account.
Yours faithfully
Le Palais du Rosaire
Unfortunately there was a small incident, we apologize again.
The refund has been made to your account.
Yours faithfully
Le Palais du Rosaire
N
Rating: 1 out of 5
I have not received the order till kow and also I did not receive the courier consignement no AWB no to track the courer
M
Rating: 2 out of 5
The cross on the rosary does not match the photo in the article.
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S
Rating: 1 out of 5
Very disappointed with this delivery. First time in years I've received all broken candles. Impossible to use them
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Response from Palais du Rosaire
Hello, unfortunately we can't guarantee the way some deliverers treat parcels. However, if you had contacted us by email or telephone, we would have replaced the damaged items.
G
Rating: 2 out of 5
My address was incomplete and my parcel was delivered 4 days late.
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Response from Palais du Rosaire
Hello and thank you for sharing your opinion, but we are not responsible if your address is incomplete or if the delivery person is late. Your package left our premises less than 24 hours after you ordered.
S
Rating: 2 out of 5
I'm not satisfied with the product: on the one hand, because the rosary has more than 10 "balls" and the cross and the "medal" of the Virgin have come off and I've lost them. The quality of the product is unsatisfactory.
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Response from Palais du Rosaire
Hello,
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire
L
Rating: 2 out of 5
ione : Because I had to go in person to pick up the Parcel from the courier while being told it was coming and that it was in a mail stop . I had to go around for days
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D
Rating: 2 out of 5
5,candles not what I ordered.
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C
Rating: 1 out of 5
Too small and what's more I returned the item and still haven't been reimbursed.
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Response from Palais du Rosaire
Your money was refunded the day we received your item. As for the size, it is indeed the size indicated on the product sheet.
A
Rating: 1 out of 5
Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"
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Response from Palais du Rosaire
Hello, you still benefit from your right of withdrawal and can return the items for a refund or exchange them.
M
Rating: 2 out of 5
However, the people on the phone are very friendly and do their best. I don't think I can recommend it.
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A
Rating: 1 out of 5
Still waiting for my order placed on November 24 despite a message via customer service. Really not serious
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Response from Palais du Rosaire
You did not pick up your parcel at a relay point.
L
Rating: 2 out of 5
I bought a novena and the plastic to burn because the wick was not in the center of the pot. I sent a photo and instead of offering a refund or sending another novena, I was offered a voucher for the next order. Do I want to place another order now, knowing that my house could have caught fire?
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Response from Palais du Rosaire
Hello,We are very sorry to hear that the novena you purchased had a manufacturing defect, and we fully understand your concerns about safety.The safety of our customers is our top priority, and we take issues with the quality of our products very seriously. To rectify the situation, we would like to offer you a full refund for the faulty item. To rectify the situation, we'd like to offer you a full refund for the faulty item, and if you wish, we'd be happy to send you a replacement novena at no extra charge, to ensure your satisfaction and regain your trust.
A
Rating: 1 out of 5
not terible product
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C
Rating: 1 out of 5
I bought a gold-plated bracelet. As soon as I wore it, I lost it because the clasp didn't hold properly..... very disappointed with my purchase.
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Response from Palais du Rosaire
Hello, unfortunately I can't find your account or your order. Are you sure you ordered from Palais du Rosaire? Please contact customer service so that we can assist you with your complaint.
G
Rating: 1 out of 5
Very bad experience, I ordered an item after 1 week, I contacted by email to know where my order was and why I still had not received my item, response from them "we are out of stock" Very disappointed, I do not recommend this site.
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Response from Palais du Rosaire
We are very sorry to hear that you have had a disappointing experience with our online store. We completely understand your frustration regarding the delayed order and the late communication about the stock shortage.We take your comments seriously and apologize for any inconvenience this may have caused. We are always striving to improve our services and will take steps to avoid such situations in the future.If you have any further questions or concerns, or would like to discuss this experience in more detail, please do not hesitate to contact us. Your feedback is important to us, and we hope to have the opportunity to earn your trust again in the future.Sincerely,The Palais du Rosaire team
I
Rating: 2 out of 5
The little angel with his blue crown arrived broken...it was to put in the cemetery.... Very disappointed
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É
Rating: 1 out of 5
Still nothing! My delivery is rescheduled every week. Very disappointed, I don't recommend it
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Response from Palais du Rosaire
It's a pity that your review notes the Palais du Rosaire and not the carrier as the cause of the delay, as your parcel was sent just after you placed your order. I hope your order will reach you soon.
A
Rating: 1 out of 5
I'm waiting for the refund for 3 channels that I sent you on 24/10/23 by registered post.
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A
Rating: 1 out of 5
If you're a disabled person in an electric wheelchair, run away from this store where you're not welcome. What would it do without pilgrims and the sick to buy their trinkets made in China?
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A
Rating: 1 out of 5
Very small medal. Very expensive for such a small thing.
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Response from Palais du Rosaire
Phew... Thank you for sharing your opinion, even if it doesn't seem very justified. You have 15 days to return the medal and be reimbursed or change the item. So next time, contact customer service by e-mail or telephone. Good day Mr Denis
A
Rating: 2 out of 5
The heart of my rosary is badly assembled
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Response from Palais du Rosaire
Hello Sir, I'm sorry to read that the rosary is badly made on the heart. Please contact our after-sales service at [email protected]. We will be able to change your rosary or refund your money. You have 15 days from receipt of your parcel to change your mind. We can also be reached on 0033 05 62 92 25 00.
D
Rating: 2 out of 5
Response from Palais du Rosaire
Hello, I'm sorry that you find the 10.5 cm wood and metal crucifix at 3.70 to be of poor quality. You can return it within 15 days if it doesn't suit you and choose a better quality model.
D
Rating: 2 out of 5
Response from Palais du Rosaire
Hello, I'm sorry that you find the 10.5 cm wood and metal crucifix at 3.70 to be of poor quality. You can return it within 15 days if it doesn't suit you and choose a better quality model.
S
Rating: 1 out of 5
Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.
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Response from Palais du Rosaire
Hello, I'd like to reply to your comment. Your candles arrived "melted", due to the summer heatwave, we are sorry for this, but hardly responsible. However, we have replied to you by email and have taken your request into account and as stipulated in the email, your refund is being processed. I'm sorry to read your comment, which describes a bad customer experience that is the exact opposite of our objectives. Thank you for sharing your opinion, which always motivates us to do our best.
C
Rating: 1 out of 5
Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??
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Response from Palais du Rosaire
Hello, I'm sorry you couldn't find us on our website. You should have gone to this link: https://www.palaisdurosaire.com/fr/71-eau-lourdesLa Next time, please contact us by phone or e-mail before placing your order.
C
Rating: 1 out of 5
The rosary arrived broken and I have no answer to my complaint.
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A
Rating: 1 out of 5
Received damaged inside...bubble packs all popped.. arrived to US like it went through a storm. Same thing happened at the last two shipments. Shipper fault and makers of the Lourdes mint packaging because the bags were all torn and mints all spilled out.
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Response from Palais du Rosaire
Thank you for your 1 star review. Even though we are not responsible, the carrier is. And as we told you by e-mail, your file is being processed by the carrier and the insurance company. We were going to send the parcel back to you as soon as we had confirmation from them that your request had been taken into account. We'll keep you informed. Thank you again. God bless you all
Y
Rating: 1 out of 5
I am satisfied with my fast delivery. Thank you for the perfect products.
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Response from Palais du Rosaire
Hello, I think you made a mistake when you posted your review... 1 star out of 5... But thanks for the review anyway.