Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
I paid an extra 17 euros for express delivery, i.e. the day after my order, but I received it 4 days later. and then one of the statues started to melt at the head due to the heat from an LED.
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Response from Palais du Rosaire
Hello, by ordering on Thursday evening, you could not be delivered before Monday. You can ask Chronopost for a refund, but they are unlikely to accept. For the statue that melts (??!!) send us a photo to [email protected] and we'll change the product for you. Best regards,
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Lionel H.
Rating: 2 out of 5
following a purchase from 26/03/2023
I ordered candles to make novenas at home and they were all pink, it's not really embarrassing but I only receive white ones with the picture of the virgin.
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Response from Palais du Rosaire
Hello, Mr. Huet, we're sorry about the color change. The supply of novena candles has been difficult in recent weeks. We have temporarily made up for this shortage with pink candles. You will receive a small gift as compensation with your next order. We apologize for any inconvenience.
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Mme S.
Rating: 1 out of 5
following a purchase from 25/03/2023
Bonjour j'ai commandé des bouteilles d'eau de lourdes et j'ai annulé le lendemain étant donné un ami m'en rapporter ils n'ont pas pris en compte l'annulation alors que la commande était en préparation et l'ont expédié quand même jai annule auprès du relais pickup et j'ai ouvert un litige paypal car ils refus de me rembourser la totalité de ma commande sur 47 euro ils me comptaient rembourser seulement 28 euro j'ai transformé mon litige en RÉCLAMATION et j'ai eu gain de cause hier paypal m'a remboursé la totalité de ma commande merciii??????paypal I don't order from the palais du rosaire anymore, they are the bearers of the lord's voice when it comes to money, it's another matter altogether. Anyway, the main thing is that I received a full refund.
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Christian L.
Rating: 1 out of 5
following a purchase from 19/03/2023
Sav non-existent disappointed I do not recommend this. Company
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Mme K.
Rating: 1 out of 5
following a purchase from 18/03/2023
No news about my order
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Response from Palais du Rosaire
What a shame to read this review when you haven't even contacted customer service or the carrier to find out where your parcel is. You should know that, as indicated in the tracking link sent to you, your parcel could not be delivered to the relay point you selected because it is marked as temporarily closed. A very harsh notice which is totally undeserved. You will be contacted by telephone to define another relay point for delivery.
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Juliette H.
Rating: 2 out of 5
following a purchase from 21/02/2023
The first tenainier I pis broke in my hands, the link snapped...
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Abbas M.
Rating: 1 out of 5
following a purchase from 21/02/2023
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Response from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
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Abbas M.
Rating: 1 out of 5
following a purchase from 21/02/2023
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Response from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
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Vitogo G.
Rating: 2 out of 5
following a purchase from 18/02/2023
Bonjour ,.messieurs Madame I am happy to receive my parcel on the other hand I was disappointed because an order of 248 I did not receive with the a gift of thanks .with each passage to heavy in August if I buy for 100 you moffrez a framework of the Virgin, I placed an order at your competitors store of the Christians by buying a stone lamp of Malaya island of st Michel with 79 I was too happy because I received them with with a small sympathetic gift . I placed my order on 1/02/23 and at the same time I celebrate my birthday 15/02/23 it may appeal to you anyway would be to moffrir a rosary at the price of 1euro it attracts customers Thank you dé take this into account
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Response from Palais du Rosaire
Hello, we will remedy your dissatisfaction as soon as possible. Thank you for sharing your opinion.
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Anne D.
Rating: 1 out of 5
following a purchase from 16/02/2023
I'm still not able to get the product, which is still not available at the relay point. This is a pity as the package was due to leave for Cuba this week!
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Maud G.
Rating: 1 out of 5
following a purchase from 26/01/2023
I ordered 2 rosaries from Saint Michel. Received on 3/02. Blessed by a priest the same evening. I use 1 of the rosaries on wednesday 8/02 then thursday 9. On vend 10 when I take the rosary from its little bag it is in 3 pieces: the medal, the three grains, and the rest of the rosaryHow to interpret this: bad quality of the product or Liberation? Cordially.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2022
Still havent received my packaged and I am not receiving any response from Palais du Rosaire on where is my parcel.
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Response from Palais du Rosaire
Hello,First of all we would like to apologise.We were unable to respond as we were closed during that week.However, as per your reply, the package was returned to us as it was refused at the UK border.The package has since been returned to you.We are doing our best to send the parcel to you in a timely manner however we are not in control of the delivery constraints.We still hope that you will be satisfied with your order.Hoping to see you again among our customers despite this small incident.SincerelyLe Palais du Rosaire
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Jerome L.
Rating: 1 out of 5
following a purchase from 07/11/2022
Statue ordered and sent without quality control (the gold paint was completely flaking off a good part of the statue, and they should have seen this because they were the ones who put it in the first box) and no protection in the main box: result? A broken statue! I get my money back and on top of that I lose my shipping costs. Edit: following your reply, I can confirm that PayPal refunded me 42 euros and some ... and not 50.74 euros. I can send you a screenshot of my PayPal account as proof of my honesty.
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Response from Palais du Rosaire
Hello, I'm sorry to hear about your dissatisfaction. We process hundreds of orders every day, and we always try to give them the utmost attention, but sometimes errors of judgement regarding the strength of the packaging are made. However, apart from the fact that the statue arrived broken and that we'd probably offered to send it back, you received a full refund, including postage. You paid 50.74, including 7.99 for postage, and were refunded 50.74. After verifying the amount paid and refunded, please correct your message. EDIT: I'm really sorry if you've only received part of the refund, but I'll make sure you get a full refund as soon as possible.
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Mika Y.
Rating: 1 out of 5
following a purchase from 24/11/2022
Rosary not at all like the photo in terms of size I can not even wear it it does not even the head I had to have a bottle of heavy water instead I got a truque bb that can put the finger that is useless to me. I'm really disappointed and I wouldn't recommend you anymore.
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Josiane G.
Rating: 1 out of 5
following a purchase from 06/12/2022
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Response from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
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Josiane G.
Rating: 1 out of 5
following a purchase from 06/12/2022
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Response from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
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Lise M.
Rating: 1 out of 5
following a purchase from 21/11/2022
Fast and prompt service. I received my entire order. Very satisfied
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Laurence W.
Rating: 1 out of 5
following a purchase from 05/12/2022
I didn't get my order or refund!
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Response from Palais du Rosaire
Hello Madam,I understand your dissatisfaction, I hope you will forgive us for this stock error. The refund is in progress, you should receive it very soon. The refund is in progress, you should receive it very soon.again sorry, have a nice holiday. Camille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2022
Article received of very very mediocre quality! no follow-up to my email of contestation.
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Christine
Rating: 2 out of 5
following a purchase from 21/10/2022
the bracelet I sent back was indicated to me as being 19 cms and when I received it it was barely 17 cms......I hope to be reimbursed fairly quickly
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Michèle B.
Rating: 1 out of 5
following a purchase from 05/11/2022
helloI'm reporting unprecedented behavior by the carrier dpd and the impossibility of reaching the palais du rosaire my order announced for delivery by dpd the day after tomorrow (magic!) between 9 a.m. and 12 p.m.; I wait until 1 p.m. no news: no sms, no phone call; I call dpd and try to get a rescheduling with a tighter time slot: not possible, I'm told, but they'll call me first; finally the delivery, postponed for the weekend, is announced to me between 8 a.m. and 5 p.m.! and to send an e-mail to the store? impossible! I tried a message on the site without much hope of a reply I give up the parcel will be sent back
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Veronique B.
Rating: 1 out of 5
following a purchase from 24/10/2022
I received the wrong item and I'm still waiting for my refund...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2022
Wrong order, empty heavy water bottles and no response from after-sales service. I received a refund of 2 euros on my order of 18 euros without any information on when this refund came and the amount. I do not recommend this site.
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Wendy F.
Rating: 2 out of 5
following a purchase from 04/10/2022
Necklace 45 cm instead of 50
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2022
As a customer who has spent a lot of money over the years, I would have appreciated a discount code from time to time. This is never the case. So 1 star. I don't feel like ordering anything anymore. On the positive side, you don't have to wait too long to receive your order. As for the quality of the products, even the expensive gold ones, well, that's just too bad! Don't say anymore that you send products blessed by priests because it's not true. I got the answer on the spot in Lourdes from the priests. Following your reply, - even the stores around you say that no priests come to bless the stock and that they have better things to do. - You have harassed me with advertising by e-mail instead of sending me a promotional code. You are rats and liars. The gold medal is smaller than a pinky nail and as thick as cigarette paper for 100. You love money, that's for sure! When you justify yourself the way you did, it's because you've got something twisted to hide. A bon entendeur.
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Response from Palais du Rosaire
Thank you for sharing your opinion.
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Deminne L.
Rating: 1 out of 5
following a purchase from 05/09/2022
Didn't receive my order Lost package?
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Response from Palais du Rosaire
Hello, We will do everything necessary to find your parcel, the investigation is underway, or send you another if necessary. However, the fault lies more with Chronopost than with us.
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Sylvain
Rating: 1 out of 5
following a purchase from 04/09/2022
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Response from Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
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Sylvain
Rating: 1 out of 5
following a purchase from 04/09/2022
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Response from Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
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Aymeric R.
Rating: 2 out of 5
following a purchase from 02/09/2022
I thought the fluo saint under the globe was bigger and presented it to you as a gift, whereas I paid for it, and I had ordered 4 postcards (they were presented in pairs and I had asked for two packs).
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Mme C.
Rating: 2 out of 5
following a purchase from 05/08/2022
I ordered a rosary, it broke all by itselfI sent the picture no more newsPity.
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Maurhsaid A.
Rating: 1 out of 5
following a purchase from 21/07/2022
Having placed an order on July 13, 22, for a simple medal, to date Thursday, July 21, 22, still nothing received.There is anguile sous rochefor me, this site is a scam and I will notify the authorities.
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Response from Palais du Rosaire
Hello Sir, as we discussed on the phone yesterday, you gave us the wrong address when you sent the package. The package was returned to us, and we sent it back yesterday at our own expense, despite the fact that the error was entirely your fault... You can notify the authorities, but I find it hard to believe that they will take your request seriously when you tell them that you were mistaken when you wrote the address, and that the parcel was nevertheless returned to you at the seller's expense. On that note, I hope you have a nice day and that your parcel reaches you quickly.
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Marie-hélène C.
Rating: 1 out of 5
following a purchase from 16/07/2022
After placing an order and paying with my credit card, my parcel was delivered to a relay instead of to my home. As I'm disabled, I couldn't go and pick it up, so the parcel left again, and now the DPD company is saying that they can't find my address.
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Response from Palais du Rosaire
Hello Madam, We are very sorry to read this comment, but please be aware that the problem is totally related to the carrier, although it is us who received this unfavorable notice. The carrier has been informed of your dissatisfaction, and your parcel will be redistributed to you shortly. It was left at a relay point because the deliveryman was unable to reach you. You can count on our good will to ensure that you receive your parcel as soon as possible.
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M. R.
Rating: 2 out of 5
following a purchase from 04/07/2022
Broken statue received Lack of seriousness Long waiting time for reshipment
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Response from Palais du Rosaire
Hello, sorry to read your dissatisfaction in this review. We had however specified on the parcel that it is necessary to check the state of the statue before signing the receipt of the parcel, so that our after-sales service can be as reactive as possible. As a result, it took longer to return the statue. We apologize for this delay, which in our eyes is not a lack of professionalism, but a respect for the procedure vis-à-vis the carrier, as we explained to you by phone. We hope that the other statue sent to you meets your expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2022
Disappointed by the last purchase, I'm still waiting after 1 week for confirmation of the return.
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Lucie T.
Rating: 1 out of 5
following a purchase from 05/06/2022
Thanks for everything
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Fcukinmango F.
Rating: 1 out of 5
following a purchase from 06/05/2022
I received my rosary without La Croix ... in short
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Response from Palais du Rosaire
Hello, please send us a photo to [email protected] and we will send you another rosary as soon as possible. Sorry for the inconvenience.
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Ilardo
Rating: 2 out of 5
following a purchase from 05/05/2022
The candles are written in Spanish, although I wanted them in French.
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Response from Palais du Rosaire
Hello, sorry to read this review, you should have contacted us by email or phone, we would have changed them immediately.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2022
long processing times, free delivery ....facturée.....
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Response from Palais du Rosaire
Hello, you paid 3.98 for a Mondial Relay delivery in 5 to 6 days. If you were in a hurry, it would have made more sense to opt for delivery via DPD in 24-48 hours. As for delivery costs, delivery is free from 29 by recorded delivery and 49 by point relais, and from 59 by home delivery. I'm sorry I couldn't be more helpful.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
I never received the order. I believe this is a potential scam as my email has also gone unanswered. Fifty euro rip off
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Response from Palais du Rosaire
We are sorry that you have not received your package. According to the delivery information, your package seems to be stuck in customs since February 19th. We would have preferred you to contact us by email or phone before leaving a notice like this, but we will correct this problem and resend your order as soon as possible. ::: /// ::: We're sorry you didn't receive your parcel. According to the delivery information, your package seems to have been stuck in customs since February 19. We would have preferred you to contact us by e-mail before leaving such a notice, but we will rectify this problem and resend your order as soon as possible.
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Soojeong H.
Rating: 1 out of 5
following a purchase from 06/04/2022
It's the worstI can't believe it arrived so damaged.I can't get a refund because it's an overseas delivery.It was the worst packaging.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2022
Two weeks waiting for my refund
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Jeancharles P.
Rating: 1 out of 5
following a purchase from 05/03/2022
I haven't received my package banque dizainnier
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Response from Palais du Rosaire
Hello, according to Colissimo's information, "Your mail was delivered to the address (to the addressee, or directly into his mailbox, to the janitor)" on February 21, 2021. If you can't find it, please contact us at [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2022
Very Disappointed rosary at 40 it made me one day it cracked. I sent my return by email and also by message on the site by explaining the problem and thinking to have a gesture of their share but unfortunately I had no answer no around of their share I am extremely disappointed knowing that we are on some things of religious in which the orders that counts for them for their prayers and protection.
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