Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
After placing my order, I sent an e-mail asking them to mention the name of the sender. With no reply, I phoned: they were impossible to reach from 9am to 5pm, when I finally managed to get through to someone. Obviously, the package was gone, with no message. And just a rather unkind "sorry". Frankly, it doesn't make you want to recommend them.
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Response from Palais du Rosaire
We are sincerely sorry for this disappointing experience and for the lack of responsiveness on our part. Please be assured that we will do our utmost to improve our communication and telephone availability. We hope to have the opportunity to regain your confidence in our next order. Thank you again for your feedback, which helps us to improve. 🙏
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Pitshou L.
Rating: 1 out of 5
following a purchase from 20/09/2024
Beloved
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Anne-Marie C.
Rating: 3 out of 5
following a purchase from 18/09/2024
I waited more than 10 days for my order, because the lead times are longer when there are engravings to be made on a medal and items are missing. On the other hand, when you receive several orders in succession, the gift is always the same: a simple image.
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Response from Palais du Rosaire
Hello,
Thank you for your detailed feedback. We are sorry that the delivery took longer than expected. Indeed, engraving requires a little more time, and we do our best to keep you informed in these cases. Regarding the lack of items, this does not reflect our standards, and we apologize for the inconvenience.
We also understand your comment about the gifts offered. We try to add symbolic attention to each order, but we take note of your suggestion to diversify our small gifts to make each experience more unique.
Your satisfaction is important to us, and we hope to offer you even better service for your next orders. Please do not hesitate to contact us if you have any further suggestions or concerns.
Best regards,
The Palais du Rosaire team
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carmen H.
Rating: 1 out of 5
following a purchase from 16/09/2024
My package dident not arrive.
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Ludovic P.
Rating: 1 out of 5
following a purchase from 08/09/2024
Very satisfied
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marie-joseph C.
Rating: 1 out of 5
following a purchase from 03/09/2024
my parcel arrived on the promised date. the statue of the virgin was very well protected. thank you for this order.
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arlette S.
Rating: 3 out of 5
following a purchase from 26/08/2024
Hello, there was an error in my order, I had ordered a set of Raphael novena and I received a set of angel simple, I sent a message on your site but no response
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Response from Palais du Rosaire
We are very sorry for the error in your order. This is not the quality of service we wish to offer. Thank you for your patience and sorry again for this inconvenience. 🙏
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Yamina M.
Rating: 1 out of 5
following a purchase from 24/08/2024
Our Lady of Mount Carmel's scapulars are unimportant because they are plastic-coated. The angles are uncomfortable and even hurtful. They should be made of fabric so that they can be worn.
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Laëtitia B.
Rating: 3 out of 5
following a purchase from 22/08/2024
The items are of lower quality ...especially for the price of certain items ..but they are still acceptable . The clasp on the rosary box doesn't even close. A little disappointed with this order that I was looking forward to.
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Response from Palais du Rosaire
We are very sorry to hear that this order did not meet your expectations, especially after all the anticipation and enthusiasm you had. We take your comments about the quality of the items and the problem with the clasp on the rosary box very seriously. Thank you for your patience and for your feedback, which helps us to improve. 🙏
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Daniel S.
Rating: 1 out of 5
following a purchase from 20/08/2024
Hello I ordered the rosary saint brigitte with 6 tens but the rosary received has only 5 tens. thank you
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Marie Augustina B.
Rating: 3 out of 5
following a purchase from 16/08/2024
Very good quality item, except that the fresh is super expensive.
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Response from Palais du Rosaire
Thank you very much for your feedback and for your appreciation of the quality of the item! We understand that shipping costs may seem high, and we are constantly working to offer more economical solutions. If you have any questions or require further information, please do not hesitate to contact us. Thank you again for your trust! 😊🙏
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Eric M.
Rating: 3 out of 5
following a purchase from 18/08/2024
Unfortunately my rosary was broken
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Felix F.
Rating: 3 out of 5
following a purchase from 09/08/2024
parcel refused by the relay pickup, then delivered in another relay, thus enormously long delay, moreover my angel with the broken wing the votive candle base broken, but that is not of competence because well packed. But be careful to choose your relay point and carrier. So I did not want to return the package I glued the wing of my angel when the candle sen, is not very important, I agree that you publish my message so that other people being delivered to the Market Epinouze 26210 not be fooled by the lack of professionalism of this store. Thank you. Sincerely
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Response from Palais du Rosaire
We are very sorry for the inconvenience you have experienced with the delivery of your order, in particular the parcel delivery service and the condition of the items when they arrived. We thank you for your understanding and patience with this situation. We take note of your comments concerning the relay point and the carrier, and we will review this to avoid this kind of problem recurring in the future. Thank you again for your feedback, and we remain at your disposal for any further assistance.
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Maria Delfina S.
Rating: 1 out of 5
following a purchase from 01/08/2024
I still haven't received the package 📦 and I don't know how to track it down
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Monique M.
Rating: 3 out of 5
following a purchase from 26/07/2024
I'm a little disappointed because my St Christophe key ring was missing.
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Response from Palais du Rosaire
We apologize again for the inconvenience, and thank you for your patience. 🙏
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Mélissa F.
Rating: 1 out of 5
following a purchase from 06/07/2024
I received damaged items can not be reimbursed forced to return not want so disappointed
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Response from Palais du Rosaire
Hello,
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
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Valerie Où Serge G.
Rating: 3 out of 5
following a purchase from 06/06/2024
Order received 3 weeks later, without the small wooden rosary of Olivier de Padre Pio and that of Mary who unties the knots in blue crystal pearls which was to accompany my dad in the other life (big in the heart).
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Gildas C.
Rating: 3 out of 5
following a purchase from 25/06/2024
everything is fine, except for the Holy Family novena, which must have sunk, perhaps because of the heat, as the wax is all soft and seems defective!
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Yukiko W.
Rating: 1 out of 5
following a purchase from 16/06/2024
product out of stock, receive another product .
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Isabelle F.
Rating: 3 out of 5
following a purchase from 06/06/2024
Super merci
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CLAUDINE CLAIRE B.
Rating: 3 out of 5
following a purchase from 21/05/2024
I received my parcel but it was missing a €5 oil. They could have called me and asked me to make another choice. Taking 5 minutes would have been a better choice.
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Martine D.
Rating: 3 out of 5
following a purchase from 07/05/2024
Crucifix received without any problem. The magnetism was missing.
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Max V.
Rating: 3 out of 5
following a purchase from 30/04/2024
the order went well, but the carrier didn't, because although I was present at home the delivery wasn't made on the day planned. it was necessary to change the place of delivery by pick-up, which is a shame.
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Lily D.
Rating: 3 out of 5
following a purchase from 24/04/2024
Hello, The items are very beautiful. The only problem is that most of the crosses I ordered arrived a little damaged on the edges or badly stuck (the picture). Which is a shame, as I was buying them as gifts. However, lots of choice and very nice religious items 👍🏼
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Cécile J.
Rating: 3 out of 5
following a purchase from 08/04/2024
Missing products Wish I'd known sooner
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Response from Palais du Rosaire
Hello Mrs Jankowski,
We understand your disappointment, unfortunately we were out of stock, an email was sent to you before the order was shipped to let you know.
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Sylvie L.
Rating: 1 out of 5
following a purchase from 06/04/2024
Hello, Order well received thank you. But I am disappointed with the quality of the incense. I did not keep them because the smell was very unpleasant.
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MARIE V.
Rating: 3 out of 5
following a purchase from 02/04/2024
Very happy fast delivery
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Claude P.
Rating: 1 out of 5
following a purchase from 18/03/2024
The person to whom this order was reserved has had to return it to you, as she does not like the overly sophisticated rosary. Please reimburse me for this purchase, either directly to my bank account or by cheque. Thank you in advance. Mrs Claude Panchout
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Response from Palais du Rosaire
Hello,
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
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Nigel V.
Rating: 1 out of 5
following a purchase from 02/03/2024
I have not received the order till kow and also I did not receive the courier consignement no AWB no to track the courer
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Muriel C.
Rating: 3 out of 5
following a purchase from 29/02/2024
Very satisfied thank you
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Laurent T.
Rating: 3 out of 5
following a purchase from 15/02/2024
Fast and conciliatory, I put this note because I did not obtain completely what I wished and I already expressed it by e-mail.je considere that that can arrive.
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Josianne S.
Rating: 3 out of 5
following a purchase from 14/02/2024
The carrier is completely null
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Response from Palais du Rosaire
Hello,
We don't quite understand why you're giving us this note when the carrier is not part of our store. You can choose between two different carriers for delivery.
Best regards,
Le Palais du Rosaire
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Stefania V.
Rating: 1 out of 5
following a purchase from 20/01/2024
Very disappointed with this delivery. First time in years I've received all broken candles. Impossible to use them
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Response from Palais du Rosaire
Hello, unfortunately we can't guarantee the way some deliverers treat parcels. However, if you had contacted us by email or telephone, we would have replaced the damaged items.
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Michel O.
Rating: 3 out of 5
following a purchase from 10/02/2024
Thank you for my order, it was a pleasure to receive your religious articles and I look forward to seeing you at the next pilgrimage 🙏
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patrick V.
Rating: 3 out of 5
following a purchase from 06/02/2024
It's a pity that a medal on the rosary is a defect with a whitish trace.
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Response from Palais du Rosaire
Hello,
We're very sorry... In this case, please send us an e-mail with a photo so that we can resolve the problem.
Best regards,
Le Palais du Rosaire
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Maria P.
Rating: 3 out of 5
following a purchase from 03/02/2024
Disappointed that the rosary is in Italian
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Response from Palais du Rosaire
Hello,
You have chosen the rosary and the booklet in Italian...
The language is indicated on the product sheet: French or Italian, sorry for the inconvenience.
Yours faithfully
Le Palais du Rosaire
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Helene H.
Rating: 3 out of 5
following a purchase from 31/01/2024
Thank you for the small gift, but 1 candle received without the candle stick, and a medal opened on the 2 and in a few days the silver color fades.
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Richard F.
Rating: 3 out of 5
following a purchase from 27/01/2024
We look forward to hearing from you
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Marie-Claude C.
Rating: 3 out of 5
following a purchase from 18/01/2024
During the delivery of my order, 10 candles were missing.the service was called,it was solved immediately,the gentleman was very kind and efficient.the next day I received the missing complement.out of the 15 candles 8 were broken.the package was well packed,I think it was the order picker's fault.disappointed ....
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Chantal C.
Rating: 1 out of 5
following a purchase from 18/01/2024
Too small and what's more I returned the item and still haven't been reimbursed.
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Response from Palais du Rosaire
Your money was refunded the day we received your item. As for the size, it is indeed the size indicated on the product sheet.
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