Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Bonjour un peu déçu car la petite bouteille avec eau de lourdes est parvenue cassé
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Response from Palais du Rosaire
Hello Aurélie. If your bottle arrived damaged, we can replace it for you. It sometimes happens that packages are damaged during delivery. I invite you to make a return request on our website via your customer account. Have a nice day!
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Frédéric
Rating: 1 out of 5
following a purchase from 13/12/2020
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Response from Palais du Rosaire
Hello Frédéric, your parcel was delivered to your letterbox by Colissimo on December 2nd. Have a nice day.
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Frédéric
Rating: 1 out of 5
following a purchase from 13/12/2020
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Response from Palais du Rosaire
Hello Frédéric, your parcel was delivered to your letterbox by Colissimo on December 2nd. Have a nice day.
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Bruno B.
Rating: 3 out of 5
following a purchase from 08/12/2020
Crèche un peu desevente
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Response from Palais du Rosaire
Hello Bruno, Thank you for your order. If you don't like the crib you can send it back to us :). Have a nice day!
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Terese A.
Rating: 1 out of 5
following a purchase from 29/11/2020
Scarsissima visto che ad oggi ancora non é arrivato il pacco
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Response from Palais du Rosaire
Ma'am, we have launched a survey with Mondial Relay to expedite the delivery of your package. We are doing everything we can to expedite the delivery. We apologize for the inconvenience.
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Chantal
Rating: 3 out of 5
following a purchase from 11/11/2020
I thought the statue of Mary was solar-powered and would look better outside when it's dark.
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Suzanne
Rating: 3 out of 5
following a purchase from 31/10/2020
You did a lovely job in sending me the Calendars for 2021 from Suzanne Hughes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2020
Delivery too long, letter carrier couldn't find the address, otherwise good product.
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Karl R.
Rating: 1 out of 5
following a purchase from 26/09/2020
The rosary is very beautiful. The problem is that my wife bought one that she wore on her wrist and the cross was very small. She broke it so I ordered another and I was very upset because the cross is too big and she can't wear it on her wrist.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2020
I'm still waiting for my order... paid in express delivery, delivered to my address but not at all put in the mailbox of 8bis and not 8 result no package and I am certified that this was delivered to my address.I leave ala week and I needed to accompany me in my daily life, but especially for my children.Great disappointment especially that my comment was not taken into account and I am assured that my package was delivered to me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2020
Quite satisfied, it's just a shame that the box for my rosary was delivered slightly broken but I can still close it.
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Response from Palais du Rosaire
Hello, if your rosary box arrived broken we can replace it without any problem. Don't hesitate to send us an e-mail at [email protected]. See you soon. Have a nice day!
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Brunella P.
Rating: 1 out of 5
following a purchase from 10/09/2020
E' quasi un mese che aspetto l'arrivo del mio ordine e ancora non è arrivato...
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Response from Palais du Rosaire
Hello, Your package is indeed in Italy and is in transit on Mondial Relay's logistics platform to be delivered to you. You will therefore receive your package very quickly. With the current economic situation some packages are sometimes delayed.
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Nathalie V.
Rating: 3 out of 5
following a purchase from 06/09/2020
This isn't the first time I've ordered from Le Palais du Rosaire and I've always been completely satisfied. However, this time I (among other things) bought a silver rosary and less than a week after receiving it, it broke. I sent an email + photo to the store to inform them of the situation and I'm still waiting for their reaction. I am very disappointed and hesitate to order again.
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Response from Palais du Rosaire
Hello Nathalie, we have received your request and are awaiting receipt of the rosary, which we will exchange with you shortly. We apologize for the inconvenience. Have a nice day!
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Ciara W.
Rating: 1 out of 5
following a purchase from 09/08/2020
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Response from Palais du Rosaire
Hello, Our delivery service tells us that your package was delivered on July 27th in your mailbox. Maybe you didn't see it?
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Ciara W.
Rating: 1 out of 5
following a purchase from 09/08/2020
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Response from Palais du Rosaire
Hello, Our delivery service tells us that your package was delivered on July 27th in your mailbox. Maybe you didn't see it?
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Sabrina P.
Rating: 1 out of 5
following a purchase from 27/07/2020
medal too small for adult does not match the photosent today 2.40 euros at my expense request refund upon receipt mme perrin
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Response from Palais du Rosaire
Hello, all the actual sizes of our medals are marked in the product description. The medal that was sent is exactly the same as the one in the photo. We have to zoom in on the medals so that you can see all the details. That's why we write down the sizes of the medals, so you won't be surprised when they're delivered. The item has not been damaged and there has been no error in your order, therefore, according to our general conditions of sale returns are at the customer's expense. Have a nice day. Pauline
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Marcelo S.
Rating: 1 out of 5
following a purchase from 15/07/2020
I still haven't received my order and I'm still waiting for it...
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Response from Palais du Rosaire
Mr Serpa, as I explained to you on the phone, your parcel sent by Colissimo is stuck on the Avignon logistics platform waiting for a plane to Corsica. At our level, we have initiated procedures with La Poste to speed up delivery, but unfortunately we have no control over their services. As soon as we have more information, I'll get back to you. Have a nice day!
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Olivia W.
Rating: 3 out of 5
following a purchase from 13/07/2020
Hello I made a first order received quickly but it misses an article I telephoned to announce it a kind person said to me that it returns it to me but since not received Cordialement
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Response from Palais du Rosaire
Hello Olivia, we've sent out the missing medals. You will receive them shortly. We apologize for the delay. Have a nice day!
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Anais
Rating: 3 out of 5
following a purchase from 16/06/2020
Parcel received quickly no problem on this subject, on the other hand a problem during the opening of the parcel an object which I had ordered was broken.
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Response from Palais du Rosaire
Hello Anaïs, we replace items broken during delivery. Sometimes parcels arrive damaged and items are broken despite protection. I invite you to request an exchange on your customer account :). You're still in time to request a return :). See you soon.
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Rosanna M.
Rating: 1 out of 5
following a purchase from 15/06/2020
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Rosanna M.
Rating: 1 out of 5
following a purchase from 15/06/2020
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Patrick C.
Rating: 3 out of 5
following a purchase from 07/06/2020
Disappointed, however, as the bracelet is already deteriorating and the cord is broken.
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Martine
Rating: 1 out of 5
following a purchase from 16/04/2020
bonjourtoujours pas reçu ma commande, consciente des soucis actuels, mais cela fait 16 jours et toujours rien.
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Marie-christine D.
Rating: 3 out of 5
following a purchase from 04/04/2020
not yet received .parcels take a long time to arrive given the current economic situation , your request has come too soon .may God protect you Thank you.
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Christian L.
Rating: 3 out of 5
following a purchase from 28/03/2020
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Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
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Christian L.
Rating: 3 out of 5
following a purchase from 28/03/2020
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Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
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Natalia D.
Rating: 3 out of 5
following a purchase from 20/03/2020
The ten-piece Brazilian bracelet is already out of order.
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Ghis G.
Rating: 3 out of 5
following a purchase from 27/02/2020
On time and on order
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Romain M.
Rating: 1 out of 5
following a purchase from 20/02/2020
The delivery times mentioned (48 to 72 hours) were not respected despite a dispatch notice on the same day (parcel received 8 days after the order). I was therefore unable to have the rosary blessed or to place it in my wife's coffin.
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Response from Palais du Rosaire
Hello Romain, we're sorry your rosary didn't arrive. The 48-72H delivery time mentioned is only for Colissimo. You had selected Mondial Relay, which has a delivery time of more than 6 days (it is notified on our site when you select the delivery method).
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Vincent L.
Rating: 3 out of 5
following a purchase from 13/01/2020
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Vincent L.
Rating: 3 out of 5
following a purchase from 13/01/2020
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Raymond K.
Rating: 3 out of 5
following a purchase from 12/01/2020
good products but delivery not top notch too long to receive the parcel kind regards
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Response from Palais du Rosaire
Hello, Mondial Relay delivery is not the fastest, it usually takes between 5 and 6 days to receive the package. For your next order, I advise you to use colissimo (48h). Have a nice day, Pauline
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Jocelyne R.
Rating: 1 out of 5
following a purchase from 11/01/2020
Merchandise error then unprotected statuette arrived in three pieces no commercial gesture to my good memory of making minimum 5 phone calls ... ??
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Carole F.
Rating: 1 out of 5
following a purchase from 10/01/2020
Not happy parcel received on 8 012020 order on 25 cash too fast sinom candle a little smashed on the sides of pot
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Katia L.
Rating: 1 out of 5
following a purchase from 09/01/2020
Shipping costs too high! Otherwise product conforms.
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Response from Palais du Rosaire
Hello Katia, we have a cheaper delivery solution which is Mondial Relay for your order the shipping cost would have been 4.70. Have a nice day. Pauline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
I ordered a chain and a pendant for a gift. The pendant is very pretty and of good quality. I thought the same was true of the chain, but it broke after a day's wear, so I'm stuck with it.
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Response from Palais du Rosaire
Hi Alyssia, we're sorry your chain broke. This is the first time this has happened to us. There must have been something wrong with the chain. You should have called us and we would have replaced your chain with a new one. Don't hesitate next time :). Have a nice day!
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