Customers consistently praise fast and reliable delivery, with items arriving quickly and in accordance with descriptions and photos. The packaging is repeatedly described as careful and well protected, sometimes including small gifts or cards, which enhances the sense of care and professionalism. Product quality and presentation are highlighted through mentions of items matching expectations, well-packaged statues and bracelets, and overall satisfaction with the experience. Customer service and reliability are underscored by timely processing, efficient shipping, and positive remarks about trust and repeat orders.
Long delivery, clock received broken which rings at minus a quarter instead of ringing on battery, hands bent clocks supplied with batteries but empty batteries I suspect that we may have sent an exhibition clock Very disappointed with my purchase
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Response from Palais du Rosaire
Hello, sorry to read this review. You should have contacted us by email or phone. We would have replaced the item. You have 15 days after delivery to return the item. There's still time! (+33) 05 62 94 66 17 [email protected]
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Marie L.
Rating: 2 out of 5
following a purchase from 23/09/2021
Very disappointed. After waiting several days for the order because 1 product was in restocking, I receive the order without the product and without explanation in the coli! So I contacted customer service and explained that 1 product was missing from the order. Called back, I learned that the missing product had been communicated by e-mail. I'm told it's been refunded, but I'm offered the unavailable product in a smaller size, so I have to pay on the site for the product added by customer service ... but with shipping costs! I won't be recommending any products on this site, and don't recommend the site personally. This is no way to treat your customers ...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/09/2021
The size of the rosaries is not mentioned, 3 rosaries bought, 3 different sizes, 2 of which are impossible to wear because they are too small.customer service kindly replied but I am still disappointed with my order.
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Evelyne O.
Rating: 4 out of 5
following a purchase from 20/09/2021
Very nice medals I order regularly Fast delivery A small commercial gesture would be welcome?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2021
Overall happy with my purchasing experience at PalaisDuRosaire.com. I'm just a little disappointed with the finish of the statue (the eyes, Mary's smile) but the site, communication and delivery times are impeccable.
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Barbara H.
Rating: 4 out of 5
following a purchase from 18/09/2021
For logistical reasons, the parcel took a long time to leave. I was very satisfied with the reception and the parcel was delivered with a little extra as a thank you for my patience. The people I spoke to were attentive to our needs and very welcoming.
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Michele L.
Rating: 4 out of 5
following a purchase from 09/09/2021
Statua Cristo Re bellissima arrivata in tempi brevissimi. Ottimo acquisto.??????????????
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Aurelie P.
Rating: 4 out of 5
following a purchase from 09/09/2021
I am very satisfied with my purchases, but despite good packaging, the holy water from one item spilled into the box.
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Jean L.
Rating: 4 out of 5
following a purchase from 16/08/2021
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Jean L.
Rating: 4 out of 5
following a purchase from 16/08/2021
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Emmanuel C.
Rating: 4 out of 5
following a purchase from 14/08/2021
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Irina R.
Rating: 4 out of 5
following a purchase from 13/08/2021
Very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2021
The packaging is perfect...the only drawback is Mondial Relay...we had to wait 10 days...the parcel was 50 km from where we liveI was told that your relay point was closed...which was not trueBy insisting heavily, it ended up reaching us at the relay point we requested.
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Anne-Laure M.
Rating: 4 out of 5
following a purchase from 10/08/2021
Very satisfied with the quality of the products and the speed of delivery. The only downside was that I had ordered two statuettes of Saint Benedict and received one of him and one of the Virgin. But all in all, I'm delighted with my purchases.
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Véronique L.
Rating: 2 out of 5
following a purchase from 06/08/2021
Hello, I received my order, but the size of the bracelets is smaller than I wanted, I did not notice the dimensions, too bad.
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Jan M.
Rating: 4 out of 5
following a purchase from 19/07/2021
Quick delivered time, good communication. But,I'm little bit sad, that very known catholic place in the world offers "souvenirs" like t-shirts, pens and others, which doesn't have anything with St. Mary. It Is very stupid business only.??
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Clementine F.
Rating: 4 out of 5
following a purchase from 18/07/2021
Received within estimated time. Very nice product. I recommend 100%.
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Lilie C.
Rating: 4 out of 5
following a purchase from 11/07/2021
Satisfied overall, but despite all the care taken with the packaging, one of my little Angels had lost his left wing at the bottom of the box! ?? And the other little Angel had a small hole in his left eye (some plaster was missing). Fortunately, I managed to patch them both up with a little strong glue and acrylic sealant, and now they're as good as new. Jesus and Mother Mary were in perfect condition, thank God ????
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Response from Palais du Rosaire
Hello Lilie, thank you for your order. I'm sorry your little Angels arrived broken. If any items are damaged, please do not hesitate to contact our customer service department. We'll be able to help you :) Have a nice day!
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Sebastien A.
Rating: 4 out of 5
following a purchase from 01/07/2021
Good products! relatively fast delivery.payment facilitated by paypal...lack of tracking number when sending.
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Response from Palais du Rosaire
Hello Sébastien,Thank you for your order. The email with the tracking number is automatically sent to our customers. Have you checked your spam folder? It sometimes happens that e-mails arrive in this file. See you soon
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H.
Rating: 4 out of 5
following a purchase from 15/06/2021
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H.
Rating: 4 out of 5
following a purchase from 15/06/2021
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Claudine P.
Rating: 4 out of 5
following a purchase from 08/06/2021
I am satisfied Thank you for the delicate attention to each order
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Marcel B.
Rating: 2 out of 5
following a purchase from 17/05/2021
Hello. My parcel has been damaged, that's why 2 starsI'm sorry. Good day to you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
Very nice clock, very pleasant reception and fast delivery, but the music emitted at night is annoying in an apartment.
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Jean Y.
Rating: 4 out of 5
following a purchase from 14/05/2021
recu dans les temps statuete eclairantes la nui tres bien la croix aussi jadore merci
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2021
Very good finish. A jewel;
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Christian G.
Rating: 4 out of 5
following a purchase from 12/05/2021
Products conform, deadlines met
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Marine
Rating: 4 out of 5
following a purchase from 11/05/2021
Perfect, with a little card with the medal of the Virgin Mary, very touching, thank you?
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Marie A.
Rating: 4 out of 5
following a purchase from 11/05/2021
bonjourtoujours aussi ravie de faire des commandes chez vous livraison respectée,la qualité est bonne et toujours un petit cadeau et un mot gentil, merci a vous
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Antonella D.
Rating: 4 out of 5
following a purchase from 11/05/2021
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Antonella D.
Rating: 4 out of 5
following a purchase from 11/05/2021
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Robert E.
Rating: 4 out of 5
following a purchase from 11/05/2021
Hello Thank you very much for your kind and prompt service and advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2021
Sono rimasto abbastanza soddisfatto, perchè ho ricevuto la merce nei tempi previsti. La merce corrispondeva a quanto visionato nel sito.
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Philomène S.
Rating: 4 out of 5
following a purchase from 07/05/2021
Hello,It's just a shame that after 2 phone calls to add the incense it wasn't done. Otherwise I'm happy with my order, thank you. Thank you very much.
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Sylvie
Rating: 4 out of 5
following a purchase from 05/05/2021
compliant products small problem this time with delivery but reassuring reply by e-mail from customer service and finally well received.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2021
I was a little disappointed that a product was out of stock. If I had known when I ordered, I would have chosen another product.
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Bernard T.
Rating: 4 out of 5
following a purchase from 03/05/2021
Choice, a good welcome, research to find the item you are looking for which is not necessarily in the catalog. Overall, good service. I'm a satisfied customer, THANK YOU!
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Eliette B.
Rating: 4 out of 5
following a purchase from 30/04/2021
I received my order very quickly and the items were as described, so no problems there! I am very satisfied.
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Violaine L.
Rating: 2 out of 5
following a purchase from 28/04/2021
I ordered a dizenier bracelet which broke in the week I received it, I sent a message yesterday to the SAV but no return, so disappointed. But thanks to this avi, I'm hoping for a positive return.
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Response from Palais du Rosaire
Hello Violaine, we're sorry about your bracelet and will replace it for you. As for our reply, you wrote to us yesterday Tuesday April 27 at 6:13 pm. Today is April 28 and your request is being processed. Have a nice day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
Il pacco mi è arrivato velocemente e le cose che ho ordinato hanno soddisfatto la mia richiesta. Cordiali saluti
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Rabih E.
Rating: 4 out of 5
following a purchase from 21/04/2021
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Rabih E.
Rating: 4 out of 5
following a purchase from 21/04/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Well received and well packaged. With a note and a medal card as a thank you gift. I'm not disappointed and can't recommend it enough.
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Ida M.
Rating: 4 out of 5
following a purchase from 17/04/2021
Very satisfied with your service.
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