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G
Rating: 3 out of 5
The envelopes are very pretty; I find the stationery less embellished and much less detailed, so I'm 1 bit disappointed.
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Customer reviews of Papeterie Makkura
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9,8
/10
Overall rating: 9,8 out of 10
Based on 3 762 published reviews
Summary of reviews
Delivery is a standout feature of the online store, with customers consistently highlighting the perfect, quick, and neat shipping of their orders. Many reviews emphasize the speed of delivery, often mentioning that items arrived promptly and well-packaged. The quality of products is another recurring theme, with customers expressing satisfaction about the exceptional stationery selection, including unique items that are often hard to find elsewhere. The careful packaging further reinforces the positive experience, ensuring that products arrive in pristine condition.
Reviews 1 and 3 stars
Reset filtersD
Rating: 3 out of 5
I find it regrettable that shipment only took place on the Monday following my order (placed on Thursday). 8 days to receive a 25gr parcel... that's a bit too long.
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A
Rating: 3 out of 5
Very well packed. But very long delivery time.
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A
Rating: 3 out of 5
Very well packed. But very long delivery time.
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A
Rating: 3 out of 5
Very well packed. But very long delivery time.
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A
Rating: 3 out of 5
Very well packed. But very long delivery time.
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R
Rating: 3 out of 5
Fast delivery. But: Postage cost me a 66% of the item price !!!! Item price = EUR 24.92 (100 pages of writing paper) Postage = EUR 16.50 (for Switzerland, near Geneva) That's HUGE!
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B
Rating: 1 out of 5
The order does not correspond to the desired product. I have contacted the site but have not received any reply. Is it possible to return the product and get a refund? It's a pity that no return/exchange paper is added to the order. Cdlt.
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Response from Papeterie Makkura
Hello,
I replied to you on February 5, asking if the product is not what you ordered or if you've changed your mind about buying it.
The return procedure is not the same in each case.
Best regards,
Karolina
I replied to you on February 5, asking if the product is not what you ordered or if you've changed your mind about buying it.
The return procedure is not the same in each case.
Best regards,
Karolina
O
Rating: 1 out of 5
clip and collect' in a residential building, putting the customer in difficulty: no name of the company on the intercom; impossible to get his parcel?
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Response from Papeterie Makkura
Hello,
We do everything we can to facilitate Click & Collect.
However, you were able to collect your parcel without any problem.
I think your note is very unfair, especially as we make it clear on the site that there is no physical store.
We do everything we can to facilitate Click & Collect.
However, you were able to collect your parcel without any problem.
I think your note is very unfair, especially as we make it clear on the site that there is no physical store.
J
Rating: 1 out of 5
Paper is very small for writing letters and too expensive!
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Response from Papeterie Makkura
Hello,
I'm writing to find out if there's an error in your review. This review concerns the site as a whole, as well as the service.
Could you please confirm the rating?
Best regards,
Karolina Dopierala
I'm writing to find out if there's an error in your review. This review concerns the site as a whole, as well as the service.
Could you please confirm the rating?
Best regards,
Karolina Dopierala
A
Rating: 3 out of 5
Very nice stationery, very good quality, 3 stars because the price is still very high in my opinion.
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G
Rating: 3 out of 5
It was a gift, me personally, the items are overpriced.
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C
Rating: 1 out of 5
Article ordered on May 4th, received on June 30th. I had to call regularly to get information... no apology message. No commercial gesture, a 5 euro voucher with obligation to buy...
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F
Rating: 3 out of 5
I am very embarrassed to give a review of Makkura Stationery, as my order was indeed sent, but with an EMPTY bag inside the parcel! Fortunately, I was reimbursed immediately after reporting this unfortunate incident by e-mail.
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