Customer reviews of Papeterie Makkura

One of the products unfortunately arrived damaged. The rest is in good condition and really beautiful. Could this be due to transport?

Good evening, Ok for the Kaweco pencil. However, one of the leads is broken... I mentioned it in my reply and I have received no response. The 3 leads are priced at 6 euros... Good evening Isabelle Andre

- I am disappointed: the mini mechanical pencils are much smaller and thinner than they appeared to me in the photos. - Another point: I wanted to modify my order sent to add a discount promo code and I sent you a text message to the indicated number for that. I have not received any response from you.

Order placed with a delivery guarantee by Chronopost that arrived more than eight days later. There is no instruction manual in the box to explain how to charge the converter or adjust the nib. Too bad.

Hello, the delivery was very long.

I am very satisfied with the selection and the speed of delivery. Unfortunately, I had an error in the order, I am waiting for a response from customer service to receive the item not received.

I love the products offered by Papeterie MAKKURA, but my last shopping experience was very complicated. I had to follow up several times to finally learn that the notebook I had purchased ... was no longer in stock, even though it was when I bought it! It took more than a month for it to arrive, and if I hadn't followed up, I wouldn't have heard anything. There needs to be better communication efforts with customers, please.

I only give 3 stars for the overall experience not knowing where the delivery delay issue was. 4 1/2 weeks for 2 notebooks and a ruler. Otherwise, I would give 5 stars for the quality of the purchases.

Order placed on July 21 sent on August 20 It was a late gift It would have been important to specify the delivery date that I had to request in mid-August not receiving any news Very disappointed by this lack of information

small package, received crushed due to inadequate packaging. The item is not damaged but its box is, and it's for a gift, so I am not satisfied

The product is as expected as it is a Midori notebook so no issues there, after all it is the same product regardless of who sells it. My review is of Papeterie Makkura and the reason for 2 stars is I was very disappointed that it took almost a week for delivery which is very poor for an item as small and light as an A6 pocket notebook at a delivery charge of €5,90! And that was not even to my house but to my local post office as delivery to my house would have cost a couple of euros more! Honestly for that price I had expected 1 day delivery not 6 days. Next time I will just order from Amazon or Cultura as the price is the same but delivery is much faster and more convenient with it being delivered to my home and not a post office. A shame as I had hoped to be able to support a smaller business but they need to improve their delivery options. There are far cheaper options as I have bought items from many small businesses that do not charge so much and can still do less than 2 day deliveries to my actual home so I have no idea what is going on with their delivery arrangements.

Great product. But delivery times from Paris to Paris are a bit long.

a reading error led me to believe that the cartridge prices were for 4 packs and not just one.

No French instructions on how to use the pen. A bit expensive for a pen made in China.

My item arrived damaged

Ink bottles had faulty lids and leaked during delivery. Otherwise sevice was excellent.

Long delivery (5 days) and parcel arrives partly crushed. It's a shame because it was shipped quickly

The items were well packed and exactly what I ordered. It was easy to order and make the payment. Also the variety of inks is very good in the shop. But... I would like the e-mail ads to come in english as I do not speak french. Also the shipping cost was too high and for that price it shouldn´t take more than a week to deliver(ordered from Italy at the same time, half the shipping cost and half the shipping time mon-thu). If you get that in order I will certainly order again. So all and all it was good with small bad details, thank you.

Hello The quality of the products is not in question but I did not receive what I ordered.

One of the products delivered does not correspond to my order ...

Ras

thin watercolor paper

Almost all the ends of the blocks are pressed in, a sheet of paper is not enough packaging.

I paid for shipping with FedEx Express as that was the only option for international shipping and it should have arrived in 1-3 days but they send it with another courier that took 2 weeks to arrive.

I was disappointed to have to wait three weeks (I wrote a check but didn't see that it involved three weeks).

Too much packaging for such a small product.

Product not as expected

Overall, I'm quite satisfied, but one of the notepads was damaged because of the packaging.

I'll break the score down into two parts: - The first: the order was compliant and received promptly, the parcel was well prepared, and the quality was always top-notch. I'd give it 5 stars without question; - The second: on the other hand, what spoils the note is that the Mondial Relay point I had requested was not respected. As a result, I had to travel by car in an area where it's notoriously difficult to get around and park due to a lack of spaces, 1 hour there and back, even though the Mondial Relay point I'd requested is a 5-minute walk from my home. And that, frankly, made me a little uneasy.

very long lead time on the Sailor pen and in the end I had to give up on the model I wanted as the lead time was not announced when I placed the order

No problems with the items. On the other hand, Fedex shipping leaves a lot to be desired. The parcel was left in front of the door without any form of protection...

I am satisfied with my purchases, but the 48h delivery is false! Ordered on Thursday, received on Wednesday, far from 48 hours.

Out arrived fast. But I had ordered black (3) and blue (3) pen refills and received everything in black.

Just a quick note to say that the presentation of the packaging doesn't reflect what you're selling... the little boxes of cartridges laid loose with paper on top... in a cardboard box 10 times too big... A bubble envelope with the little cartridges in a little bag with a little note would have been nice... it's a shame in France the taste for detail and pretty presentation isn't honored... Compared with Japanese shipments........

My experience is mixed for the following reasons. I placed an order for two batches of Tomoè River paper in A5 size. Although the sets were very carefully packaged, one corner of the sets was chipped. I notified the mill with photos. The stationery store offered me the option of returning the sets or a 25% discount on a repeat order. I opted for the second option, as a postal return is time-consuming and tedious. What's more, the cost of the return was not provided for by the stationery store. In the event of an incident, Amazon is more accommodating. In the end, I very quickly received the second batch in perfect condition, hence the three-star rating given the extra cost.

Fast shipping and receipt. However, an error on an item that arrived in blue instead of black.

Mixed opinion, I received my order on time but the bottle of ink opened a little in its box: the box and the bottle are stained, it's really a shame for a gift.

Very serious site in terms of delivery times. That said, the references and details concerning the products are sometimes erroneous. Nottament nlrqueon order a notebook without line and it is in fact line and even illustrations at the top and bottom of pages. The same goes for formats: I received a 5" when I thought I'd ordered an a4"... not very clear. I'd also add that some paper is expensive for draft sheet quality.

The envelopes are very pretty; I find the stationery less embellished and much less detailed, so I'm 1 bit disappointed.

I find it regrettable that shipment only took place on the Monday following my order (placed on Thursday). 8 days to receive a 25gr parcel... that's a bit too long.