Parafarmacia Campoamor delivers fast, reliable service with efficient shipping and timely delivery, and customers repeatedly highlight quick arrival and well-packaged orders. They emphasize attentive, helpful customer service and thoughtful extras, such as cream samples and small gifts included in packages, which add appreciated value. The shopping experience is described as easy to place orders, with accurate and correct fulfillment, competitive pricing, and reliable order tracking. Overall, customers repeatedly note fast delivery, careful packaging, and positive service as key strengths.
The carrier, NACEX, lost the package for more than a week. Very bad for NACEX
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Response from Parafarmacia Campoamor
We regret that NACEX had your package lost for more than a week. We understand your discomfort and apologize for the wait and the inconvenience caused.
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Ramon L.
Rating: 3 out of 5
following a purchase from 17/09/2026
nobody told me that the package was at the pickup point
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Response from Parafarmacia Campoamor
We regret that you did not receive the notice that your package was at the pickup point. We apologize for the lack of information and the inconvenience caused.
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Raquel A.
Rating: 3 out of 5
following a purchase from 08/09/2026
The delivery tracking was finally wrong and I spent an entire day until 8:00 PM as stated in the message waiting at home without being able to go out at all. It finally arrived the next day and it was already late. I needed it earlier.
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Response from Parafarmacia Campoamor
We apologize for the inconvenience caused by the incorrect information in the tracking and the delay in delivery. We understand your frustration, especially since it was an order you needed to receive on time. Thank you for sharing your experience, it helps us identify areas we need to improve.
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Ana R.
Rating: 3 out of 5
following a purchase from 23/08/2026
I don't know if the delivery of the product did not occur when they told me or if it was the fault of the delivery company. In the end, I had to pick it up in a location far from home and not at my house as I had requested.
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Response from Parafarmacia Campoamor
We are very sorry for what happened. It was an incident with the transport company, which used an incorrect code in the delivery management. We apologize for all the inconvenience caused.
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Juan Luis M.
Rating: 3 out of 5
following a purchase from 06/08/2026
Good
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Response from Parafarmacia Campoamor
Thank you very much for your feedback. We are glad to know that your experience has been good and we hope to achieve 5 stars on your next purchase.
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Ana María G.
Rating: 2 out of 5
following a purchase from 28/07/2026
I still don't have it!!
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Response from Parafarmacia Campoamor
We apologize for what happened. The transport agency returned the order by mistake, when it should not have done so. We are already managing the incident to resolve it as soon as possible. We apologize for the inconvenience.
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Jordi P.
Rating: 2 out of 5
following a purchase from 24/07/2026
The order and service from Parafarmacia Campoamor, good as always. But the change from Nacex to GLS is disastrous.
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Response from Parafarmacia Campoamor
Thank you very much for your trust and for sharing your experience. We apologize for the inconveniences with the transport company and will take your comment into account to continue improving.
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David O.
Rating: 3 out of 5
following a purchase from 15/07/2026
VERY EXPENSIVE
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Diana B.
Rating: 2 out of 5
following a purchase from 13/07/2026
Came damaged
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Response from Parafarmacia Campoamor
Hello, good morning. We apologize for the inconvenience caused by receiving the product in this condition. Our customer support team has already contacted you to resolve the situation.
Best regards.
J
Joao F.
Rating: 2 out of 5
following a purchase from 01/07/2026
I did not receive the complete order, only one product.
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Response from Parafarmacia Campoamor
We are very sorry for the inconvenience caused. To verify what happened, we ask you to send us an email with the order number, as we could not locate any order in our system by your name. This way we can review the case and assist you as soon as possible.
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Kandelas K.
Rating: 2 out of 5
The bottles of hydrogen peroxide from the last three orders are leaking liquid. They come with the box very wet and the paper that wraps them. They should come upright or with a safer cap..
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Response from Parafarmacia Campoamor
We are very sorry about what happened with your last orders. We take note of your comment about the hydrogen peroxide bottles to review the packaging and improve safety during transport. We appreciate you pointing this out to us, as it helps us correct this type of incident.
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Maria F.
Rating: 3 out of 5
The shipment from the pharmacy was very quick, the problem was GLS which took a week to deliver the package and did not want to deliver it to the selected delivery point.
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Response from Parafarmacia Campoamor
Thank you very much for your comment. We are sorry for what happened with the delivery company and the inconveniences caused. We are glad to know that, on our part, the shipment was quick. We take note of what happened to continue improving our service.
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Jes£S Z.
Rating: 3 out of 5
the order has not arrived yet
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Response from Parafarmacia Campoamor
We apologize for the inconvenience caused. We have checked with the transport agency that your package suffered damage during delivery and for that reason, the delivery was not possible. As soon as we were aware of the incident, we managed a new shipment of your order, which you must have already received. We are at your disposal for any additional questions.
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Maria D.
Rating: 3 out of 5
The courier company comes in the morning when we are working, they only make two attempts, do not call by phone and cannot leave it with any neighbor. I had to pick it up myself at the courier company. Other than that, the product was very good.
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Response from Parafarmacia Campoamor
We greatly appreciate you sharing your experience. We sincerely apologize for the delivery issues. We will pass your comment to the courier company to try to improve this service. We are glad to know that you liked the product ??. Thank you for trusting us!
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Jose M.
Rating: 2 out of 5
The order has not yet arrived
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Response from Parafarmacia Campoamor
Good morning! We have checked the status of your order: On July 3, N cex contacted you because the registered address was incorrect and they could not locate you by phone. Yesterday, July 8, the transport company tried again to deliver your order today, July 9. Please contact N cex to agree on the exact address and time of delivery. We are at your disposal for anything you need. Best regards
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Ana S.
Rating: 3 out of 5
To improve: I placed the Floradix in the cart at one price, when I went to pay the price was higher. Not because of the amount of the difference, but I don't think it's right to make a change 2 minutes after we put a product in the cart. I liked: the samples you sent.
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Response from Parafarmacia Campoamor
Thank you very much for your comment and your honesty. We sincerely regret what happened with the price change of the product in your cart. We fully understand your frustration, and you are absolutely right: the price indicated at the time of adding to the cart should remain until the purchase is completed. We will pass this situation on to our team so they can analyze it and prevent it from happening again. We are very happy to know that you appreciated the samples we sent. We prepare each order with great care, and it is good to know that this gesture was well received. We appreciate your trust and are always at your disposal.
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Rosa S.
Rating: 2 out of 5
I still haven't received the product
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Response from Parafarmacia Campoamor
We are very sorry that you have not yet received your order. We understand your concern and apologize for the inconvenience caused. To assist you immediately, we would appreciate it if you could provide us with the order number or the email address you used to place it. This way we can check the status of the shipment and contact you to resolve the situation as soon as possible. We are here to help you and we are committed to providing you with a quick solution. Thank you very much for your patience.
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Cristina P.
Rating: 3 out of 5
Despite the number of orders I have made, they almost never send any gift or relevant detail. Also, they have removed the printed delivery note which is very necessary for older people like me. Thank you.
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Response from Parafarmacia Campoamor
We regret your comments and thank you for letting us know. Regarding the details and gifts, we value each order and work to include samples according to availability and current promotions; we take note of your suggestion for it to be more frequent. Regarding the printed delivery note, we removed it to reduce paper usage, but we can send you a PDF copy or print it if you prefer; just let us know your choice when placing your next order. Thank you again for your trust and for helping us continue to improve.
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Ana H.
Rating: 2 out of 5
I placed an order and payment on March 7, 2025, expecting to receive it on the scheduled date between March 11 and 12. Today is March 19 and still nothing.
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Response from Parafarmacia Campoamor
We apologize for your concern. We have checked your order and it has been available for pickup at the Point Pack you selected since March 12. Four warning emails about the arrival of the order have been sent. Please check your inbox and spam to find the notification. If you need more information, we are available to help. Thank you.
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Ignacio F.
Rating: 3 out of 5
There are much cheaper prices for the same products. Shipping costs are lower than others.
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Response from Parafarmacia Campoamor
Thank you very much for your rating! ?? We are glad to know that you found competitive prices and lower shipping costs. We hope your shopping experience has been excellent!
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Martina A.
Rating: 3 out of 5
Ordering online has been almost impossible. The form does not work, I have been struggling for hours. They do not answer the phone. At any time. Never. There is a virtual assistant to solve problems, which when you have answered everything it asks, takes several days thinking and ends up telling you that it cannot help you. If what they want is to sell online, they have a lot of work to do. I insisted with the form and finally I was able to place the order. I fought so much because the price was really good. For the price and the speed of delivery, I give them a 10.
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Response from Parafarmacia Campoamor
Hello! We are very sorry for the experience you had trying to place your order. Our customer service team is operational from 10:00 to 17:00, so if you called outside of that time, it is possible that we could not assist you at that moment. Regarding the virtual assistant, we have detected that it was malfunctioning and that is why we have temporarily disabled it from the website to fix it. We sincerely apologize for the inconvenience caused and appreciate your patience and trust in our service. We are glad to know that the price and speed of delivery met your expectations. We are working to improve and offer the best possible experience! ??
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Lorenzo Q.
Rating: 2 out of 5
It's been a while since they took so long to send the order I made. There is nothing worse than trying to live off past earnings.
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Response from Parafarmacia Campoamor
Thank you for your comment and we apologize for the experience you had with the delivery. We understand the frustration of the wait and regret if the process was confusing. In this case, one of your orders included a product with availability of 7-10 days, information that we indicated on the website for greater transparency. As for the second order, it was sent to a Nacex Shop point, which was the option you selected (an alternative we offer in addition to home delivery), so the order remained there pending pickup. We greatly value your purchases and work to continuously improve our times and clarity in delivery options. If you have any specific preferences for future deliveries, please do not hesitate to let us know. Thank you for your understanding and for giving us the opportunity to improve!
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Jose A.
Rating: 3 out of 5
following a purchase from 27/08/2024
Quick attention on calls
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Response from Parafarmacia Campoamor
Thank you for your positive feedback about our quick response time. We strive to provide efficient service to all our customers.
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