Customer reviews of ParaNatura.bio

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 3 350 published reviews
5 2 695 80% 4 434 13% 3 112 3% 2 45 1% 1 64 2%

Reviews 1 and 2 stars

Reset filters
N
Nicolas P.
Rating: 1 out of 5
following a purchase from 13/03/2026
This is not real Mu Tea
Translated reviews
E
Etienne P.
Rating: 1 out of 5
following a purchase from 03/02/2026
Every time I don't receive the right capsules
Translated reviews
J
Jean-Luc F.
Rating: 1 out of 5
following a purchase from 20/01/2026
A site to die laughing. The order service shipped my package to a relay point 800 kilometers away from my home, despite my address being correctly filled in my details. When I contacted the site, their service replied that they no longer had the item in stock and now I just have to wait for the return of the package to them so they can finally ship it to me. An obvious lack of professionalism.
Translated reviews
C
Corinne S.
Rating: 2 out of 5
following a purchase from 21/09/2025
Incorrect order and no response to my complaint for 10 days. This is theft!
Translated reviews
Response from ParaNatura.bio
Hello,
We responded on 25/9 to your complaint from 24/9 and sent you a return label to send back the correct items.
We then replied again on 3/10 and advised you to check your Spam folder to possibly find our emails.

Feel free to contact us at 05 62 89 78 52.

Best regards

Paranatura.bio
P
Philippe C.
Rating: 2 out of 5
following a purchase from 09/07/2025
Inappropriate product
Translated reviews
C
Claude D.
Rating: 1 out of 5
following a purchase from 30/06/2025
I still haven't received my order
Translated reviews
A
Anne W.
Rating: 1 out of 5
following a purchase from 18/04/2025
I did not receive the product I ordered, but another one. I would like the product I ordered.
Translated reviews
S
Siyang G.
Rating: 1 out of 5
following a purchase from 10/12/2024
delivery to the impossible point.
Translated reviews
F
Florence B.
Rating: 1 out of 5
following a purchase from 13/11/2024
The products delivered are out of date. I tried to contact them by email and telephone. No return, it's unacceptable
Translated reviews
C
Christine J.
Rating: 1 out of 5
following a purchase from 07/11/2024
A week ago, I sent you a first complaint message on your site, for one of the three products that didn't work, and then a second one from my mailbox. I've had no response to date. Thank you for your feedback.
Translated reviews
W
William H.
Rating: 1 out of 5
following a purchase from 08/10/2024
I have had no response to my expired product
Translated reviews
J
Jean-Paul M.
Rating: 1 out of 5
following a purchase from 21/09/2024
The product sold has expired in 2023. Sale not legal.
Translated reviews
N
Nicole P.
Rating: 1 out of 5
following a purchase from 19/09/2024
Broken royal gelee no refund! I don't recommend this thieving site (despite the photos).
Translated reviews
D
Dominique N.
Rating: 2 out of 5
following a purchase from 20/08/2024
in some boxes, the sweets are sticky and stuck together, you can see that they're old and have taken on moisture. This is the second time this has happened. This particularly concerns the simple propolis candies (without royal jelly or grapefruit seeds...).
Translated reviews
S
Sandra F.
Rating: 1 out of 5
following a purchase from 11/08/2024
Only one item delivered out of the entire order, which is disappointing!
Translated reviews
B
Bernard O.
Rating: 1 out of 5
following a purchase from 29/04/2024
expired product!
Translated reviews
P
Philippe B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Perfect, well packaged and delivered, good quality product.
Translated reviews
M
Monique L.
Rating: 1 out of 5
following a purchase from 31/01/2024
Products expired 1 year ago and gel has the consistency of cream
Translated reviews
S
Sylvie D.
Rating: 1 out of 5
following a purchase from 31/12/2023
Very dissatisfied. I was delivered a product with a use-by date of February 2024.
Translated reviews
A
André C.
Rating: 1 out of 5
following a purchase from 13/12/2023
Hello, I received a product " grapefruit seed" expired several months ago. I would like a refund.
Translated reviews
F
Frédéric P.
Rating: 2 out of 5
following a purchase from 24/11/2023
In the advert, the bottle had a capacity of 175ml, whereas the product received was only 150ml.
Translated reviews
Response from ParaNatura.bio
Hello, there was an error in the display: the product is 350 ml instead of 375 ml. We have corrected it. We apologize for any inconvenience. Yours faithfully ParaNatura.Bio
D
Du Medoc R.
Rating: 1 out of 5
following a purchase from 06/11/2023
The shipping time was too long I do not recommend because the pills are very weak 86 € is a lot
Translated reviews
Response from ParaNatura.bio
Hello, the delay was long because you did not indicate a name on your order but only a street. We have sent you numerous messages to complete your order without any response from you.
S
Sofiana R.
Rating: 1 out of 5
following a purchase from 08/09/2023
I give 1 star to the person in the store who called me back following my voice message.
I received my order 15 days later, I was not notified of the delay and I am waiting for a return from customer service following my written complaint by e-mail.
In short, 6 days later, no return from customer service and I'm still waiting!!!!
Translated reviews
Response from ParaNatura.bio
Hello, we told you on the phone that we would receive your product the next day and that your order would go out first, which we did. There is no commercial gesture to be associated with your order. Your note is therefore incomprehensible.
P
Pascal C.
Rating: 2 out of 5
following a purchase from 16/04/2023
chocolate bars are sensitive to temperature variations, you have to be careful to put them in a temperate place so they don't spoil, because that's what happened with the bars I bought and won't be able to finish.
Translated reviews
E
Emilie V.
Rating: 1 out of 5
following a purchase from 27/02/2023
Bad experience. I ordered 5 products to amortize the shipping costs and in the end I received only 2. I would have liked to have been warned beforehand and to have been able to cancel my order because paying the shipping costs for 9.70€ of products was not what I had planned. I absolutely do not recommend this site.
Translated reviews
M
Myriam S.
Rating: 1 out of 5
following a purchase from 24/10/2022
Obsolete products received while waiting for a response from after-sales service
Translated reviews
E
Emmanuel G.
Rating: 1 out of 5
following a purchase from 07/10/2022
It was indicated that the use-by date had just passed. However, I didn't expect a chocolate that was speckled with white, crumbly and tasteless. I wouldn't recommend it.
Translated reviews
L
Liliane D.
Rating: 1 out of 5
following a purchase from 02/10/2022
abnormal to put products whose expiration date is exceeded since 3 months. I will not recommend this site.
Translated reviews
R
Raymond M.
Rating: 2 out of 5
following a purchase from 21/09/2022
Some products were in unacceptable condition (dates had passed and the appearance of the products had been altered, which had an effect on the taste). After a complaint, a discount was granted, but the main thing is not to send this type of product. As a customer, I expect a compliant product.
Translated reviews
O
Olga S.
Rating: 1 out of 5
following a purchase from 25/08/2022
Fast delivery, but defective product. I asked for a return, I'm waiting for their answer.
Translated reviews
Response from ParaNatura.bio
Hello, We would like to express our surprise. You rated our site very poorly even before telling us about the problem you were concerned about and seeing how we dealt with it! I'm sure you'll agree that it was impossible for us, given the very hot weather, to find it unusual for oil to be in a liquid state. Best regards ParaNatura.Bio
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/07/2022
On delivery I noticed that a bottle of aloe was broken. too bad
Translated reviews
Response from ParaNatura.bio
Hello, we're sorry that the carrier damaged your package. Instead of posting this comment, the best solution is to contact our Customer Service department and the problem can be resolved quickly.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
I received the sorghum flour with the date until March. I think this is not normal.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2022
Ordered shower gel that leaked onto the pasta packets, and the use-by dates on the pasta were exceeded.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/12/2021
Poor packaging
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/08/2021
An order placed and debited immediately, several weeks of waiting where in the end, they thought they had received no payment. Parcel received recently: 1 item, the most important for me, is missing. With a refund cheque. No email beforehand to let me know.
What's more, having gone through a cash back site where the brand was present, my cash was refused. I contacted them...the person who replied said he didn't know the cash Black platform. And no commercial gesture despite my written dissatisfaction.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/07/2021
order never received.damaged package,returned to sender!serious problems getting refund.customer service not responding!very disappointed!
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
I ordered 2 boxes of Stevia acerola emergency candies and received licorice. If there was none, the customer should have been informed. I am very disappointed
Translated reviews
Response from ParaNatura.bio
Hello Madam, We can confirm that you have ordered Stevia licorice gums, and that you have received the products you ordered. Stevia acerola gums do not exist. Acerola-flavoured emergency gums contain sugar and not stevia. Best regards ParaNatura.Bio
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
2 bottles of face oil in my order received expired more than two months ago for a total of only 30 euros for these two products, out of a total of 90 euros Service. Two messages to customer service afterwards, a reply from the same customer service announcing that they "were asking for a refund" (yes, which I did myself with them, smoky formula and not very comprehensible). Today, that is to say several days later, unfortunately there is no follow-up and the refund is neither made nor recorded... I order a lot on the internet and I find this site really uninviting and very cavalier. Other sites note the expiration date on the product description.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/10/2020
I specifically asked Colissimo to deliver to my home with no signature required. Colissimo required a signature and I have not yet been able to collect my parcel as I was not at home. When I placed my order, it was impossible for me to choose an outside delivery address! And this is not the first time this has happened. Under the same conditions I will not order from Para natura in the future.
Translated reviews
Response from ParaNatura.bio
Hello, we're sorry. For reasons of theft, the Post Office asks us to switch all orders over 100 € in delivery with signature. You can next time if you wish to send us an email so that we take care to leave it in delivery without signature. With renewed apologies Sincerely ParaNatura.Bio
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
The parcel delivered was incorrectly registered, with only my first name followed by the letter M, which does not correspond to my name, appearing on the delivery software. This caused me many difficulties and 2 trips to pick it up.
Translated reviews

Account suspended

Cette attestation de confiance n'est plus disponible.

We use cookies for audience measurement and improving user experience.