Customer reviews of ParaNatura.bio

I would have liked to have been informed earlier that one of the 2 products in my order was not available... not cool...

Not at all satisfied

I never received the product and was never reimbursed. None of my puddings received this parcel instead... the post office is unable to justify to whom it would have been delivered. Paranatura literally doesn't care about this situation !!!!

I received 2 bottles "Sauge deodorant" at the end of May which normally last a long time but whose expiry date is 08.2020!!! (the previous one I just finished using the expiry date is June 2021)

I was to be delivered at home and my parcel is currently at the post office and I will never pick up my parcel at the post office ever, and unfortunately the parcel will remain as many days at the post office and will return to paranatura because they did not keep their word of home delivery and it's a shame that it ends like this.

Order arrived quickly, but 2 products arrived with an expiration date in 2 months... very disappointed.

Slow delivery, no information given to the customer, difficult communication (not the first time...). Parcel arrived: 3 out of 5 jars had damaged lids (knocks) and the almond puree had leaked out of the jars. Thank you Paranatura, if I ordered from you it's because it was the only way for me to get this almond puree that I love so much on the internet, and have it delivered to Switzerland. But next time, well, I'll avoid it, because I've had three experiences with you, and three of them have been rubbish...

I still haven't received my order.

I don't know who chose the delivery method but I had to drive 40 km there and back because the parcel delivered by colissimo pickup was delivered to a completely different location than the one initially planned.

package of gluten-free bread received expired a day ago and 2 packages of "mini strawberry fillings" still gluten-free expired in 3 days, then I ordered 3 packages of Orangino and only received one, in short, not a serious company, to be avoided.

My note is based on a mismanagement with me, the customer, of an internal error at paranatura. I had in fact made the same order twice, in 2017 and 2018, well passed. This time I ordered and received without any problem, except that my order was for five boxes of 60 capsules (same as the previous times), which was confirmed to me, including on the invoice enclosed with the parcel. However, although I did indeed have 5 boxes, they each only contained 45 capsules! I called paranatura, thinking it was a mistake that could be repaired: not at all! After several exchanges, I was told that either I'd have to make do with it and that's that (so I'd be paying a lot more for the capsules than before, and especially than advertised on the site), or I'd have to send them back (except for the half-opened box, as I hadn't noticed straight away that it wasn't the right one). I understood that they would refund me in full, as a commercial gesture, or that there would be one, but no, I ended up receiving a refund, of 4 boxes... so no commercial gesture due to their error, bordering on arrogance in their replies (long time coming). So that was my last purchase from paranatura. I bought the capsules in a parapharmacy, so at least there were no nasty surprises.

I waited all day for my parcel to be delivered. It was delivered to the janitor's home without any notice in my letterbox. What's more, the Articulasil measuring bottle is cracked, making it unusable. What's more, the expiration date is March 2020, which is just enough time to use it.

2nd order and again problems. I wanted to be nice in my other review because the customer service was correct, but no. New order, again a package in pieces that goes back to the sender, no news from them, it's of course up to me to make reminders by email ... The package leaves, and again delivery problem (inevitably, still using the same service). The delivery man arrived and told me "I'll try to get it out of the truck"... voila voila. This one was (again) in a terrible state: strong smell, hole on the side of the box and the bottom of the box completely soaked.
I accepted the parcel and asked the deliveryman to mention these points in the reservations. When I opened the parcel, a bottle was broken again... not to mention the 3 bottles that were missing when the parcel was shipped. I'll pass over the contents of the parcel: dirty and sticky bottles, labels ripped off, etc... It's a pity I couldn't put up any photos to show the condition of the parcel ... I ended up with 20 bottles instead of 24, and of course, several days later I'm the one who has to call Paranatura again for a refund. No commercial gesture from them, of course ... I wouldn't recommend this store at all, despite the fairly good prices, and I wouldn't recommend this site again.

My order did not appear in my profile after payment. I still received it. Please review your site.

Having paid by bank transfer on the day of my order, the products ordered were out of stock and I had to wait for my items to be restocked. Otherwise, the items were in order and well packaged.

Very little dialogue on shipping, wrong product shipped, several days to reply to messages

Very long delivery times and products expiring barely 10 days later when identical order made on another site and closest expiry date with a minimum of one month...

EXPENSIVE AND DISMAL DELIVERY SYSTEM

Nickel order except product shelf life too short

Too long for delivery.

Never received my parcel and no tracking worthy of the name more than 10 days after my order. To collect it there are people but in case of worries one forgets very quickly who is the customer... PAY ME BACK and goodbye.

Don't buy, they're dishonest.

Incorrect order received

no comment

Very long delivery time, even though payment is withdrawn immediately!

For this order I am very disappointed. I just received the product and surprise the expiration date of the product is 06/2018, we are in November 2018. What can I do? Product expired 6 months ago !!!!!! I'm going to call them tomorrow as of tomorrow and see with them what they're going to offer me.......Waste of time, waste of money............................

patch still not received!.

Disappointed by the wait for my order

Not serious 2 weeks waiting and no mail I had to write twice to get a response and no commercial gesture

Never received my order

I never received my order, after nearly 1 month they tell me it's because I had not given my exact address while if, meanwhile no contact with them, do not answer the tel ... in short to flee!!!

At the time of purchase, the delivery time indicated was 72H and my parcel took almost 2 weeks to arrive. I'm glad it wasn't important, because how would I have managed if it was a very important parcel! It's not the fact that the delivery took so long that bothers me, but the fact that the time limit was not respected. What's more, my requests for a commercial gesture have gone unanswered. I will never order from this site again.

The parcel took a long time to arrive, was well packaged and the products conformed.

Very slow delivery and I did not receive my entire order, disappointed.

My order had been available since the beginning of the week and it was only when I went to check my account that I saw that it had arrived at a relay point. I didn't receive any information telling me that my order was available, neither by e-mail nor by SMS. So thank goodness I thought of that!

very bad product out of date

Order placed on May 18th and only received on June 1st after a reminder (very disappointing as the order was intended to be delivered to my vacation destination and therefore arrived when I had already left).

Good site but I received expired capsules!!!! I will not recommend!!!

Sending perimeter products ....

order returned due to damaged packaging with a strong wet trace, certainly from the product ordered