Customer reviews of ParaNatura.bio

order never received.damaged package,returned to sender!serious problems getting refund.customer service not responding!very disappointed!

Not intuitive enough to find the product you need the right spelling

Sending a box of bulbs with an expiry date of June 2021!

I ordered 2 boxes of Stevia acerola emergency candies and received licorice. If there was none, the customer should have been informed. I am very disappointed

Poorly packed parcel

2 bottles of face oil in my order received expired more than two months ago for a total of only 30 euros for these two products, out of a total of 90 euros Service. Two messages to customer service afterwards, a reply from the same customer service announcing that they "were asking for a refund" (yes, which I did myself with them, smoky formula and not very comprehensible). Today, that is to say several days later, unfortunately there is no follow-up and the refund is neither made nor recorded... I order a lot on the internet and I find this site really uninviting and very cavalier. Other sites note the expiration date on the product description.

Site: good - customer service very average - I am not satisfied.

I specifically asked Colissimo to deliver to my home with no signature required. Colissimo required a signature and I have not yet been able to collect my parcel as I was not at home. When I placed my order, it was impossible for me to choose an outside delivery address! And this is not the first time this has happened. Under the same conditions I will not order from Para natura in the future.

The address indicated on the site is that of their store and not that of the warehouse. The products on the site are in their warehouse and not in their store.

Not at all satisfied

Good reception.

I never received the product and was never reimbursed. None of my puddings received this parcel instead... the post office is unable to justify to whom it would have been delivered. Paranatura literally doesn't care about this situation !!!!

Complicated for the payment, and I received an article for which the expiration date was exceeded.

I was to be delivered at home and my parcel is currently at the post office and I will never pick up my parcel at the post office ever, and unfortunately the parcel will remain as many days at the post office and will return to paranatura because they did not keep their word of home delivery and it's a shame that it ends like this.

already indicated on the speed at the bottom of the page: 4 out of 5! which makes about 3.5 out of 5. a little above average.

I would have liked to be informed by email that I would not receive the choco spread instead of being surprised when I opened the parcel that it was not inside.

Problem during transport or delivery by the DPD company: the Vit C pink Hips glass bottle (although wrapped in bubble wrap) arrived broken into 1000 pieces. The glass still held together a little, as long as the plastic was tightly wrapped around it, but when I removed the plastic, everything fell apart and I nearly cut my fingers on the bits of glass. Nevertheless, with great care, I recovered and wiped each of the 101 tablets. I then stored them in another bottle, hoping not to swallow any mini shards of glass...

I still haven't received my order.

Delivery address partially postponed, resulting in late delivery.

I don't know who chose the delivery method but I had to drive 40 km there and back because the parcel delivered by colissimo pickup was delivered to a completely different location than the one initially planned.

package of gluten-free bread received expired a day ago and 2 packages of "mini strawberry fillings" still gluten-free expired in 3 days, then I ordered 3 packages of Orangino and only received one, in short, not a serious company, to be avoided.

My note is based on a mismanagement with me, the customer, of an internal error at paranatura. I had in fact made the same order twice, in 2017 and 2018, well passed. This time I ordered and received without any problem, except that my order was for five boxes of 60 capsules (same as the previous times), which was confirmed to me, including on the invoice enclosed with the parcel. However, although I did indeed have 5 boxes, they each only contained 45 capsules! I called paranatura, thinking it was a mistake that could be repaired: not at all! After several exchanges, I was told that either I'd have to make do with it and that's that (so I'd be paying a lot more for the capsules than before, and especially than advertised on the site), or I'd have to send them back (except for the half-opened box, as I hadn't noticed straight away that it wasn't the right one). I understood that they would refund me in full, as a commercial gesture, or that there would be one, but no, I ended up receiving a refund, of 4 boxes... so no commercial gesture due to their error, bordering on arrogance in their replies (long time coming). So that was my last purchase from paranatura. I bought the capsules in a parapharmacy, so at least there were no nasty surprises.

Big disappointment from" loyal customer until now ": at the time of your delivery received from my last order, I did not receive any compensation of a bottle received at the time of my preceding order, of before, undrinkable, with filaments and block of whitish jelly, bad odor and undrinkable taste: worthy of the dustbin - considering my years of fidelity until then! it is a pity I expected better from your company! Here's an anti-advertising "from you"!

products seen as available on their site are not in fact available, and you only find out about them when you receive your parcel

2nd order and again problems. I wanted to be nice in my other review because the customer service was correct, but no. New order, again a package in pieces that goes back to the sender, no news from them, it's of course up to me to make reminders by email ... The package leaves, and again delivery problem (inevitably, still using the same service). The delivery man arrived and told me "I'll try to get it out of the truck"... voila voila. This one was (again) in a terrible state: strong smell, hole on the side of the box and the bottom of the box completely soaked.
I accepted the parcel and asked the deliveryman to mention these points in the reservations. When I opened the parcel, a bottle was broken again... not to mention the 3 bottles that were missing when the parcel was shipped. I'll pass over the contents of the parcel: dirty and sticky bottles, labels ripped off, etc... It's a pity I couldn't put up any photos to show the condition of the parcel ... I ended up with 20 bottles instead of 24, and of course, several days later I'm the one who has to call Paranatura again for a refund. No commercial gesture from them, of course ... I wouldn't recommend this store at all, despite the fairly good prices, and I wouldn't recommend this site again.

Very good, but I gave it 3 stars because I had payment problems when I ordered...

Positive points: organic products at a reasonable price, quick response to requests for information sent via the contact form, order arrived compliant. Negative points: the time between order status "payment accepted" and "order preparation" was a little long, less quick response to facebook messages.

The order took 8 days to leave (after complaint) but the corresponding sum was deducted immediately. A missing product that has still not been reimbursed.

Very little dialogue on shipping, wrong product shipped, several days to reply to messages

I'm happy with the speed of the shipment, but I wasn't able to get all the products I wanted. Why do you present the Bramble and Fir gemmo base in a red box and deliver them in the green box that can be found everywhere?

Hello, you're asking for my opinion on the order I placed on May 26 for the propolis ravintsara gummies. Well, I was glad to be supplied again as the large parapharmacy in Quissac where I used to buy them had not had them for a while despite my repeated requests, but I was disappointed because you didn't send me gummies but sweets, which is not at all the same thing, either because you no longer make the gums (which would be a great pity) or because I didn't pay attention when ordering The gums have many advantages for singers like me who need this propolis ravintsara cocktail to avoid damaging their voice and throat: they have less sugar, contain a higher dose of ravintsara and can be sucked at night while sleeping Have you stopped producing them, if not, what is their reference? M

Products IN GLASS not sufficiently protected, 1 apple puree + 1 almond puree toasted, items arrived completely broken. Disappointed by the packaging.

It would be wise to take into consideration the delivery method chosen: When you pay for delivery by appointment, whether you respect

The only problem was that my order had been delayed because a product was missing. I had to phone a week later to find out.

EXPENSIVE AND DISMAL DELIVERY SYSTEM

Very long delivery times as the product sold was not in stock (although it was in stock when the order was placed). I had to send an email to customer service as they didn't give me any information.

Never received my parcel and no tracking worthy of the name more than 10 days after my order. To collect it there are people but in case of worries one forgets very quickly who is the customer... PAY ME BACK and goodbye.

Don't buy, they're dishonest.

Delivery times are relatively long, and stocks of certain products are very limited.

I had to contact Paranatura to hear about my order after ten days!