The organic micellar water cap was broken and held by an adhesive. So it was sent as is. So far, I've had no problems. But I'm generally satisfied with ParaNatura Bio's service.
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Response from ParaNatura.bio
Hello Madam, we systematically apply adhesive to all caps to prevent them from opening during transport. If, however, the cap has been broken during transport, please contact our customer service department, who will arrange an exchange. Best regards. ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/04/2017
Not bad
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/04/2017
order placed on friday, shipped only on monday late afternoon and received on thursday.
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Response from ParaNatura.bio
Sir, the order is 100% compliant. You placed your order on Friday at 18:39 after the departure of the day's parcels. It left on the following Monday, i.e. the first working day thereafter. It was delivered to you in Belgium 72 hours later, i.e. within the time limit set by the Post Office for delivery in Belgium. We are delighted that you are satisfied with our service. Yours faithfully ParaNatura
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/04/2017
Delivery delay without prior communication. Order placed on Monday 03 April and still nothing received and I don't know how much longer it will take despite calls and messages.
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Response from ParaNatura.bio
Hello, you called and sent 2 emails. You got an answer each time. You placed your order on 3/4 and it left on 4/4 and you were informed. Mondial Relay has opened an investigation to find your parcel as we told you. Yours faithfully ParaNatura.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/03/2017
Nothing to report
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Response from ParaNatura.bio
Hello, we do not understand your note. Kind regards. ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2017
I would have liked to have been informed of the arrival of my parcel.
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Response from ParaNatura.bio
Hello, we're sorry but this is beyond our control. Mondial Relay regularly forgets to inform customers of the availability of their items at the relay point. Best regards. ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/03/2017
medium
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/03/2017
the products are of good quality, but the sample was taken 15 days ago and the parcel was received 3 days ago.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2017
medium
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Response from ParaNatura.bio
Hello, could you tell us what the problem is? Best regards. ParaNatura
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/01/2017
pity the products arrived quickly but they are soon out of date I think this will be the last order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2017
a bit large for 2 pots of cream
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/01/2017
The order arrived at the relay since 31/01/2017 I was not planned neither park email nor by SMS I passed by chance to the relay I find the parcel. Cordially
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/01/2017
We'd like to be notified by sms when the parcel arrives at the relay point. A little extra would be a financial gesture, even a small sum or free postage would be a real plus and would build customer loyalty.
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Response from ParaNatura.bio
Hello, we're sorry that Mondial Relay forgot to notify you when your parcel arrived at the relay point. We advise you to choose DPD or La Poste point relais, whose management of relay point orders is much more reliable. Best regards. ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2017
Good for the order, shameful for the delivery: I had requested delivery at a pick-up point. The post office came on the only day the store was closed and took the initiative, without asking my opinion, to drop off my parcel at another store. The result: my parcel was available a week after my order, at a pick-up point whose opening hours didn't suit me, and which was located in a pedestrian zone (ideal for collecting bulky parcels!) Thank you, post office!
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Response from ParaNatura.bio
Hello, we're sorry about the delivery and relay point problems you may have had. Apparently, La Poste and the others arbitrarily decide to change the relay point if the one you have chosen is saturated, which can happen during the holiday season. These delivery problems are totally beyond our control. Yours faithfully ParaNatura.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2017
Good site with lots of products
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Response from ParaNatura.bio
Hello, we do not understand your note. Kind regards. ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/12/2016
it is difficult to find the products you want, the ordering site should be improved
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Response from ParaNatura.bio
Thank you for letting us know how difficult you found the search. Best regards. ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2016
Some products were out of date
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Response from ParaNatura.bio
Hello, we apologize for the inconvenience. This was a preparation error. Customer service has refunded your money. Yours faithfully ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2016
Insufficient stock. I was only able to order 4 jars.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2016
Product : Good, Delivery (packaging, speed): Good, Compliance with instructions (Delivery address / Billing address) : Very bad... unacceptable bad faith to boot....!!!!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/11/2016
I'm disappointed, I've been waiting more than 10 days for delivery, the parcel got lost between Toulouse and Essonne, not very competent.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2016
For a site that claims to be organic, I think there's still a lot of work to be done to achieve an ecological approach. I ordered a toothpick, a 2nd one is free. OK. The tubes are packaged in cardboard (from the brand) themselves packaged in paper, and delivered in another box! what superfluous packaging for a simple toothpaste! On top of that, the site has taken care to slip into the box not 1, not 2, not 3 but 4 booklets/flyers of ads for products I absolutely do not need!In short, it's hard to believe that these people are ecologists.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/11/2016
product conforms but delivery a little long
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/11/2016
More than a week to receive my order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/10/2016
Site and payment complicated , We finally get there but forced to pay by check! Fast delivery upon receipt of check .
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Response from ParaNatura.bio
Hello, we're sorry you found our site complicated. Please don't hesitate to let us know what was bothering you so that we can make improvements. Best regards. ParaNatura.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/10/2016
out of 5 jars of organic almond purée ordered, 2 were broken. Why block the quantity to be ordered at 5 when with 6 jars, the almond puree producer's cardboard box could have been reused and the jars could have arrived in good condition!
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Response from ParaNatura.bio
Hello, the producer's box does not contain any protection or spacer. You received the products in bubble wrap, which is the best protection. La Poste handles parcels with very little care. We apologize for the breakage. Yours faithfully ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/09/2016
I am satisfied for the good reception but the ordered products are perishable on the 22/10 of this year!
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Response from ParaNatura.bio
Hello, we apologize for the short dates. However, these candies can be consumed without any problem. The manufacturing laboratory is out of stock and will receive the new batch in November. Best regards. ParaNatura.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/08/2016
very slow shipping
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Response from ParaNatura.bio
Hello, we apologize for the abnormal delay of your order. You will receive a discount voucher on your email address for a future order as a token of our apology. Best regards. ParaNatura.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/08/2016
A safe site in general, but some areas need to be reviewed, such as supply and order handling.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/08/2016
Delivery time was too long 10 days between order and delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2016
Top site but small problem with packaging
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2016
Packaging problem already reported on another order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2016
pb succin packaging, 4 bottles Aloe vera stacked on top of each other, without separation and not wedged: found a leaky bottle, product ruined (smells musty)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/07/2016
An expired product from before the order date in the batch!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/07/2016
I am satisfied with the delivery time, but the products were not "wedged" in the boxes and were barely protected. For example, some soaps arrived damaged. What's more, all the products were covered in a gritty, sand-like dust. I had to clean each package upon receipt, which is neither presentable nor pleasant. The preparation of my first order from ParaNatura, a few months ago, seemed more serious.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/06/2016
The order went out late due to a question of arrival, then I received the wrong product and finally I was reimbursed for another product that was supplied on the site. This is the first time this has happened.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/07/2016
No problems with the products ordered. On the other hand, my order had been available at a relay point for 5 days and I hadn't been informed. I had to go out of my way to find out. I'm not blaming your site, but customer satisfaction extends to delivery !!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/06/2016
The 3 packs of PDAY SSG Cranberries shortbread received on Wednesday, June 8, 2016 were "best consumed by May 18, 2016".
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/05/2016
We're not notified by message when the parcel arrives, so we have to keep an eye on it ourselves.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/05/2016
Good for the price and products, but the outer packaging and product boxes were quite damaged to improve.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/05/2016
It's about delivery. It would be interesting for the customer to know the delivery date or to be notified by sms or e.mail.
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