Customer reviews of ParaNatura.bio

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 3 350 published reviews
5 2 695 80% 4 434 13% 3 112 3% 2 45 1% 1 64 2%

Reviews 1 and 4 stars

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D
Dominique J.
Rating: 4 out of 5
following a purchase from 05/03/2024
Compliant
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Philippe B.
Rating: 1 out of 5
following a purchase from 22/02/2024
Perfect, well packaged and delivered, good quality product.
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Christine J.
Rating: 4 out of 5
following a purchase from 04/02/2024
Very good product
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Monique L.
Rating: 1 out of 5
following a purchase from 31/01/2024
Products expired 1 year ago and gel has the consistency of cream
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Éva M.
Rating: 4 out of 5
following a purchase from 17/01/2024
I am satisfied with my order.
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Sylvie D.
Rating: 1 out of 5
following a purchase from 31/12/2023
Very dissatisfied. I was delivered a product with a use-by date of February 2024.
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André C.
Rating: 1 out of 5
following a purchase from 13/12/2023
Hello, I received a product " grapefruit seed" expired several months ago. I would like a refund.
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Florent M.
Rating: 4 out of 5
following a purchase from 03/12/2023
Satisfied with products, price and service. Thank you
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Marie-José R.
Rating: 4 out of 5
following a purchase from 11/11/2023
Products less expensive than at the Leclerc parapharmacy. Fast delivery.
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Du Medoc R.
Rating: 1 out of 5
following a purchase from 06/11/2023
The shipping time was too long I do not recommend because the pills are very weak 86 € is a lot
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Response from ParaNatura.bio
Hello, the delay was long because you did not indicate a name on your order but only a street. We have sent you numerous messages to complete your order without any response from you.
R
Roselyne H.
Rating: 4 out of 5
following a purchase from 09/10/2023
Fast delivery.
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Sofiana R.
Rating: 1 out of 5
following a purchase from 08/09/2023
I give 1 star to the person in the store who called me back following my voice message.
I received my order 15 days later, I was not notified of the delay and I am waiting for a return from customer service following my written complaint by e-mail.
In short, 6 days later, no return from customer service and I'm still waiting!!!!
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Response from ParaNatura.bio
Hello, we told you on the phone that we would receive your product the next day and that your order would go out first, which we did. There is no commercial gesture to be associated with your order. Your note is therefore incomprehensible.
G
Geraldine P.
Rating: 4 out of 5
following a purchase from 13/09/2023
Good product, good quantity and on time. Service as expected.
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Christelle T.
Rating: 4 out of 5
following a purchase from 27/08/2023
The proposed products are very good .dommage that the choice is restricted.le service client is very reactive for the refund On the other hand there is an improvement to foresee to protect the products ds the parcel .une small bottle badly protected was completely broken in small pieces...c'est décevant.....merci
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Jean-Marc P.
Rating: 4 out of 5
following a purchase from 23/08/2023
Product conforms to order and delivered promptly. However, the packaging should be a little larger to protect the products from being crushed.
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Patrick L.
Rating: 4 out of 5
following a purchase from 19/05/2023
Good.
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Andre C.
Rating: 4 out of 5
following a purchase from 20/05/2023
ra.Deadline met-Product compliant
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F
Florent M.
Rating: 4 out of 5
following a purchase from 14/04/2023
I am happy with Paranatura.bio. Good customer service, good products, good delivery. One idea: please offer toothpicks with handles! I'm in Germany and I appreciate being delivered right here, and that's my only downside, the delivery charge has been multiplied by 3, what a shame. Keep up the good work!
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Marie-Clotilde R.
Rating: 4 out of 5
following a purchase from 08/03/2023
It's "almost" perfect!
the site: very good the prices: O KAY! the delivery: very fast. Only downside: the packing carton arrived all dented and partially torn. Fortunately, the jars of yacon syrup were superbly packaged (plastic bubble wrap + cardboard stuffing with bubble wrap) BRAVO! The relay store where I picked up my package: super!
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Emilie V.
Rating: 1 out of 5
following a purchase from 27/02/2023
Bad experience. I ordered 5 products to amortize the shipping costs and in the end I received only 2. I would have liked to have been warned beforehand and to have been able to cancel my order because paying the shipping costs for 9.70€ of products was not what I had planned. I absolutely do not recommend this site.
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Martine A.
Rating: 4 out of 5
following a purchase from 19/02/2023
Fast delivery I can't evaluate your products, I don't have enough experience.
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Marcel B.
Rating: 4 out of 5
following a purchase from 14/02/2023
well
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Annie L.
Rating: 4 out of 5
following a purchase from 05/01/2023
Some products are not made for shipping. The shampoo leaked all over the parcel!
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Bernadette G.
Rating: 4 out of 5
following a purchase from 07/11/2022
Very large packaging compared to the contents! As a result, a lot of cardboard strapped together to prevent bundling, which adds weight and therefore cost to shipping.
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Bernadette G.
Rating: 4 out of 5
following a purchase from 13/09/2022
very responsive customer service, well-known products,
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Fernande C.
Rating: 4 out of 5
following a purchase from 27/10/2022
Reception assured.
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Myriam S.
Rating: 1 out of 5
following a purchase from 24/10/2022
Obsolete products received while waiting for a response from after-sales service
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Emmanuel G.
Rating: 1 out of 5
following a purchase from 07/10/2022
It was indicated that the use-by date had just passed. However, I didn't expect a chocolate that was speckled with white, crumbly and tasteless. I wouldn't recommend it.
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Liliane D.
Rating: 1 out of 5
following a purchase from 02/10/2022
abnormal to put products whose expiration date is exceeded since 3 months. I will not recommend this site.
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Olga S.
Rating: 1 out of 5
following a purchase from 25/08/2022
Fast delivery, but defective product. I asked for a return, I'm waiting for their answer.
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Response from ParaNatura.bio
Hello, We would like to express our surprise. You rated our site very poorly even before telling us about the problem you were concerned about and seeing how we dealt with it! I'm sure you'll agree that it was impossible for us, given the very hot weather, to find it unusual for oil to be in a liquid state. Best regards ParaNatura.Bio
M
Marie G.
Rating: 4 out of 5
following a purchase from 31/07/2022
3 working days to collect the parcel, that's short !!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2022
Very friendly and responsive after-sales service. The parcel was sent the same afternoon I placed my order. Careful packaging
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Hello, I would have liked to find make-up pencils for eyes: green or blue, however I am delighted with the procedure, the speed of the order, acceptance of payment by check, your seriousness: I will return to you for sure.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Fast and as ordered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
Quick and easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
Hello, I'm a regular Paranatura Bio customer and I'd like to inform you that the Colissimo delivery driver showed up without a mask, even though access to the building is clearly signposted and sanitary constraints require this in an enclosed area. Please inform the service provider of this.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Useful and well-done site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
No problem, everything is simple.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
I would have put 5 stars if a product had not arrived with the expiration date had passed... even if I think that this date is not important...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/10/2021
Serious, attentive customer service
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