9.4/10
★★★★★
based on 3284 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I never received my order, after nearly 1 month they tell me it's because I had not given my exact address while if, meanwhile no contact with them, do not answer the tel ... in short to flee!!!

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Acheteur Vérifié
purchased on 23/10/2018
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1 /5
★☆☆☆☆

At the time of purchase, the delivery time indicated was 72H and my parcel took almost 2 weeks to arrive. I'm glad it wasn't important, because how would I have managed if it was a very important parcel! It's not the fact that the delivery took so long that bothers me, but the fact that the time limit was not respected. What's more, my requests for a commercial gesture have gone unanswered. I will never order from this site again.

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Acheteur Vérifié
purchased on 06/10/2018
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1 /5
★☆☆☆☆

Very bad product out of date

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Acheteur Vérifié
purchased on 06/06/2018
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1 /5
★☆☆☆☆

Order placed on May 18th and only received on June 1st after a reminder (very disappointing as the order was intended to be delivered to my vacation destination and therefore arrived when I had already left).

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Acheteur Vérifié
purchased on 18/05/2018
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1 /5
★☆☆☆☆

Good site but I received expired capsules!!!! I will not recommend!!!

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Acheteur Vérifié
purchased on 03/05/2018
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1 /5
★☆☆☆☆

No comment

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Acheteur Vérifié
purchased on 07/03/2018
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Answer from ParaNatura.bio
Hello, Your order placed on 7/3 was dispatched the same day. Could you please tell us what bad experience you had with your order? Best regards ParaNatura.Bio
1 /5
★☆☆☆☆

> Order placed February 28, 2018 NEVER to be delivered. > DPD carrier and customer service deplorable. > 18 days for a package that never arrived, an order that will end with a refund on March 15... = Total Amateurism.

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Acheteur Vérifié
purchased on 28/02/2018
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1 /5
★☆☆☆☆

I ordered 3 bottles of quince juice. I received one that had expired more than 6 months ago!!!!!! This is totally unacceptable and dangerous. I won't leave it at that. ...

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Acheteur Vérifié
purchased on 02/02/2018
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Answer from ParaNatura.bio
Hello, This is of course an error in the preparation of the order and was resolved as soon as you contacted our customer service department. Our apologies once again.
Best regards ParaNatura
1 /5
★☆☆☆☆

The delivery man couldn't find my address and sent the parcel to a platform in Toulouse...I live in the Grenoble area...look for the mistake...This is the 1st time this has happened...

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Acheteur Vérifié
purchased on 11/01/2018
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Answer from ParaNatura.bio
Hello, This is your letter carrier and is of course independent of our service. Thank you for rating our service as 1. ParaNatura.Bio
1 /5
★☆☆☆☆

My order has not arrived

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Acheteur Vérifié
purchased on 16/12/2017
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Answer from ParaNatura.bio
Hello, You will note on the tracking number that the deliveryman tried to deliver the parcel 3 times but that access to your mailbox is inaccessible. Please contact the Italian Post Office with the tracking number to solve the problem. Best regards ParaNatura.Bio
1 /5
★☆☆☆☆

Very bad relationship with customer service, they take you down.First and last order on this site!

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Acheteur Vérifié
purchased on 27/11/2017
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1 /5
★☆☆☆☆

Product not delivered to the address indicated but to the post office.

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Acheteur Vérifié
purchased on 18/11/2017
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1 /5
★☆☆☆☆

The two products referenced 5610191 have too short a shelf life (March 2018). Consequently, I would be grateful if you could tell me how to return them to you.

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Acheteur Vérifié
purchased on 23/10/2017
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1 /5
★☆☆☆☆

No email or message warning that the order had arrived Fortunately I went to the Mondial Relay site and found that my parcel had already been there for 4 days.

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Acheteur Vérifié
purchased on 22/07/2017
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1 /5
★☆☆☆☆

You take the liberty of changing the product without the buyer's agreement

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Acheteur Vérifié
purchased on 25/06/2017
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1 /5
★☆☆☆☆

Delivery delay without prior communication. Order placed on Monday 03 April and still nothing received and I don't know how much longer it will take despite calls and messages.

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Acheteur Vérifié
purchased on 03/04/2017
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Answer from ParaNatura.bio
Hello, you called and sent 2 emails. You got an answer each time. You placed your order on 3/4 and it left on 4/4 and you were informed. Mondial Relay has opened an investigation to find your parcel as we told you. Yours faithfully ParaNatura.
1 /5
★☆☆☆☆

Pity the products arrived quickly but they are soon out of date I think this will be the last order

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Acheteur Vérifié
purchased on 28/01/2017
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1 /5
★☆☆☆☆

Product : Good, Delivery (packaging, speed): Good, Compliance with instructions (Delivery address / Billing address) : Very bad... unacceptable bad faith to boot....!!!!

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Acheteur Vérifié
purchased on 27/11/2016
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1 /5
★☆☆☆☆

I'm disappointed, I've been waiting more than 10 days for delivery, the parcel got lost between Toulouse and Essonne, not very competent.

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Acheteur Vérifié
purchased on 22/11/2016
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1 /5
★☆☆☆☆

More than a week to receive my order

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Acheteur Vérifié
purchased on 05/11/2016
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1 /5
★☆☆☆☆

I'll never go back.

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Acheteur Vérifié
purchased on 29/02/2016
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