Customer reviews of Paris en un Clic

Cruise OK, very unfortunate that it is not possible to be offered the white or rosé wine "Fresh", the distribution of drinks is a bit chaotic

We bought tickets for the same day. Upon arrival, there was a queue of 300 people. It was not possible to get through, yet when purchasing the ticket, it was mentioned that there was a fast track.

A disaster? I will indeed make a complaint, it's a commented cruise that I booked with my class. The comments were totally inaudible, from start to finish, and moreover, other classes present were running everywhere, screaming every time we passed under a bridge without anyone from the team intervening. Therefore, I will request at least a partial refund.

Not bright at all!!

This Seine River cruise was one of the worst experiences of our trip to Paris. We had to wait in line for more than two hours before boarding. The crowd management was terrible, and people were pushing aggressively just before we got on the boat. At one point, my 5-year-old child was almost crushed in the crowd, which was very frightening. The boat itself was outdated and poorly maintained, with broken chairs and worn facilities. Overall, the experience was stressful, uncomfortable, and not worth the time or money. I would not recommend this cruise to anyone. There are much better ways to enjoy Paris than spending hours in a chaotic queue for a disappointing boat ride. This cruise on the Seine was one of the worst experiences of our stay in Paris. We had to wait more than two hours in line before boarding. The organization was catastrophic and people were pushing just before boarding. At one point, my 5-year-old child almost got crushed by the crowd, which was very frightening. The boat itself was outdated and poorly maintained, with broken chairs and facilities in poor condition. Overall, the experience was stressful, uncomfortable, and absolutely not worth the time or money spent. I do not recommend this cruise to anyone. There are much better ways to enjoy Paris than spending hours in a chaotic queue for a disappointing boat ride. Save your money and avoid this cruise.

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I would have appreciated help finding outdoor seats, people taking up too much space, or getting us on the next boat. The view is really not good down below for discovering Paris. Lack of commentary outdoors.

While waiting to board the boat Saturday evening at 21:30 in the rain, pick pockets stole my passport that I was carrying in a man bag behind zippers. I missed my flight home today, because of it.

Unable to see a lot of the buildings due to trees along the Seine River & a high wall & buildings blocked the view of the Notre-Dame Cathedral. Also the sound system wasn't very good & we could barely hear the tour guide.

My cruise reservation was canceled without me being notified. I just hope to be refunded. Thank you

We booked a Valentines Seine Cruise to be told that the boarding port had changed due to flooding. When we finally got there we were then told that the boat wouldn't be leaving the port but the dinner would still be served. We were told there would be a partial refund for this inconvenience. We never got the refund... It was disappointing to see other boats passing along the river while our Valentines cruise was stationary... Food was just ok.

We did not do the activity due to a prefectural decree, you refused to refund the tickets on the grounds that they are valid for two years, thank you Paris in one click.

I still have not recovered the amount of my tickets for the Seine cruise that was canceled on February 24.

Activity canceled (for a completely valid reason) and no response when I ask for information

I missed my visit because the train arrived late and there was no flexibility to schedule a visit or get a refund

Very disappointed with your services. We couldn't hear or understand anything from your explanations. Very, very disappointed.

Your site is fine but you’re overselling tickets I couldn’t use and I’m now waiting for a refund. Very disappointing overall.

Ridiculous. You only take reservations, knowing full well that thousands of people will take these sightseeing boats. It's theft. Disgusting way.

Very disappointing welcome. Food of poor quality and not well cooked. Furthermore, we were subject to the cancellation of the cruise tour of all the monuments due to the Seine being too high; to remedy this, they gave us two boat tickets valid for 2 years to redo the tour of the monuments, knowing that it would no longer be a cruise but a simple "visit" tour, without giving us the choice to obtain a partial refund due to this cancellation. Given the price I paid (460€), I expected much better.

Top-notch service and warm welcome. The food was good, however we were very disappointed by the place. Given the price paid, we expected a higher standard. We were integrated into a corporate group, which detracted from the experience. Furthermore, we had mentioned that someone was celebrating their birthday, but no special attention was given.

Bland cruise No explanation about the route No musical atmosphere

5 stars for the boat, but that's the end of it. The narration of the tour was so bad that we had to give up after 5 mins. People listening to their audio guide on their phone speakers, very low volume of the narrator, I still don't know what the narrator was saying.

Too many people on the ice

We are very disappointed with our evening on 31/12 at Cabaret Le Tropical Brazil. The only positive point concerns the quality of the meat as well as the dancers, who were professional and talented. However, the rest of the meal was mostly made up of industrial products, with no real homemade preparation, which is very disappointing for an establishment of this standing. We entered the room at 8 PM, the meal started at 8:45 PM and ended at 11:15 PM. The show lasted only 45 minutes, followed by a nightclub-type music atmosphere, which does not correspond to what one expects from a cabaret. Moreover, the room was not heated, which made the evening very uncomfortable: we were cold throughout the event. For a price of 250 € per person, the service offered seems totally inappropriate and does not justify this price at all. Very great disappointment for an evening that was supposed to be exceptional.

Poorly indicated We have left and right Seine quays and asked several times The bateaux mouche Parisen 1 click....untraceable So we asked the Cie bateaux mouche cœur rouge It was this Cie in fact We walked and searched for 1 hour at the Alma metro exit

Interesting experience in more. It could be improved by: 1. reducing the waiting time for customers in the cold! Improving the menu: the main dish was too common 3. the service is a bit slow and disorganized!

Unwelcoming

Painful, we couldn't spend the ticket because there were 3-hour lines

Really a shame that it is impossible to hear the comments on the sightseeing boat! Whether at the top in the front or even inside,!!!!!

The service wasn’t the best, the waitresses were kind and good, but there were too many people for the small number of them. For the price of the ticket, I don’t think it’s worth it.

Our tickets we purchased here didn't actually work. They did end up letting us on the boat for the Seine cruise, but it took a lot of extra time and effort on their part to figure things out, rather than just scanning a QR code and getting on.

No distinction between people who already have their tickets and others. Queue marked by 'construction plastic' - unpleasant staff - passengers screaming at every bridge crossing: unbearable

Waited more than 30 minutes before departure, departure delayed by 20 minutes without any information, shortened visit: we did not see Notre Dame.. once again no explanation. Feeling treated like cattle.

Staff not very welcoming. The cruise did not take place on the planned boat. Nevertheless, the cruise allowed us to see the various monuments along the Seine. It's a pity that Notre Dame is not illuminated, but you are not to blame for that!! The meal was a bit below expectations and was rushed!! You can feel that there is a need for efficiency!! Too bad!! Given the price paid of €230 for two without the bottle of still water at €8!! I do not recommend this cruise. It is better to just take the boat ride, but it's less romantic!! Hoping my opinion will be published.

Very disappointed, almost no comments and inappropriate. The lady who was commenting even addressed the passengers by comparing them to goats (it was not humor) she was angry and said it also in English. I find this deplorable, and I will no longer take the Parisian boats.

I wasn't going to leave a review, but since you asked me... I was very disappointed with my boat trip, we were sitting on the roof of the boat and as soon as the boat started, we found ourselves with a lot of people standing around us. We had no view of the quays anymore. Moreover, it was impossible to hear the explanations about the history of Paris, the sound was too low.

Very average meal

Very weak and incomprehensible comments in French, nothing understood while being at the top and in front. Few comments. Given the price, it's incorrect.

Attention, tickets for the boat cruise are non-refundable as they are valid for 24 months (no point in asking for the visit date at purchase). Being in Paris for only 1 day and the Seine being flooded, I could not take the cruise. This is nobody's fault but living far away and being sure not to return to Paris, I would have hoped to get a refund for the tickets. It is therefore better to buy tickets directly on site on the same day as reserving them is useless.

Lack of respect and kindness from Pauline from Paris in a click during a call at 1:12 PM on 01/11/25.