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C
Rating: 1 out of 5
Trip canceled due to flooding. No communication about a refund
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Customer reviews of Paris en un Clic
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 1 696 published reviews
Summary of reviews
Paris en un Clic delivers consistently positive experiences across product quality and service. Guests highlight well-organized boat trips and friendly, knowledgeable guides who provide clear, engaging commentary and make the Parisian experience from the water feel unique and memorable. Reviews repeatedly praise smooth logistics, easy booking, reliable follow-up, and supportive staff who accommodate special requests and help groups enjoy a memorable outing. The overall experience is described as beautiful, enjoyable, and worth the detour to see Paris from different angles.
Reviews 1 and 2 stars
Reset filtersM
Rating: 2 out of 5
Really very unfortunate that inside the boat, we cannot hear the explanations because given yesterday's weather, snow, it was impossible to be outside with a 5-year-old child. We are disappointed
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J
Rating: 1 out of 5
1) Magnificent cruise 2) Live frustration, the amount having been deducted 2 (two) times.
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N
Rating: 1 out of 5
Hello, Very poor organization to attend the fireworks on the Champs Elysées. We arrived at 9 PM at gate 6 where we had a first security check, which we totally approve. Then we got in a queue where we waited very disciplined, after an officer told us that it was the only way to enter the Champs Elysées site for a second check. We waited for 2 hours!!! Mainly with foreign tourists (South Korea, Brazil...) who were also very respectful of the rules while people were easily cutting in line from the right or left without being turned away by the overwhelmed law enforcement. When we found ourselves a few meters from the entrance of gate 6, finally!!!! They closed the barriers telling us that the public limit had been reached, that no one would enter anymore and that we had to go to gate 13 that is to say to Concorde to try to enter.... We traveled more than 500 km (from St Étienne) to have a New Year's Eve that we hoped would be unforgettable, but I can only imagine the disappointment of tourists coming from much further away. Very poor organization in advance to manage the flows, unnecessary waiting on our part, to not see the expected show. Score 0/20!!!! Sincerely. Mrs. and Mr. Poncet
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V
Rating: 1 out of 5
Hello, I am getting back to you to report the problems we encountered. We did not have the correct address of the restaurant; there were only 25 seats downstairs and the rest of the seats upstairs and there were not enough glasses; the restaurants; we poured the wine into cardboard glasses. Same for the small spoons. The meal was served very quickly. Awaiting a response; have a nice day, Madame Million Valerie, member of SHISEIDO ORMES.
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R
Rating: 1 out of 5
Food not good, friendly staff but my table was too far from the view.
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E
Rating: 2 out of 5
Reservation for the boat tour on 29/10/24 Departures every 30 minutes but waiting for more than 1h30. It's a shame not to specify this during the reservation especially when we have young children
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B
Rating: 1 out of 5
Not great.
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S
Rating: 2 out of 5
Not good the meal. The quality is very low and the dishes poorly prepared. The menus need improvement.
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H
Rating: 1 out of 5
Upon arrival, we just asked if our 82-year-old mother could go through a special access, the young employee with long hair and glasses responded to me like a dog even though my question was phrased very politely! So young lady, if you work in customer relations, the least you can do is to be polite too instead of being aggressive as she was! Disgraceful! In the future, I will choose another booking site for my next visit!
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Response from Paris en un Clic
Dear Madam,
We have carefully noted your message. We are sorry for this event and regret the response you received on-site from the Bateaux Mouches company. However, we would like to clarify that we are Paris en un Clic and not the Bateaux Mouches company. Our platform is responsible for marketing a large number of venues in Paris (Cabarets, cruises, theaters, tours....). This does not diminish your disappointment regarding the response you received, however, we wanted to clarify things, particularly regarding your comment. In your review, the first comment (rated 1) concerns our services (the reservation and reception of your e-tickets), the second (rated 2) concerns the on-site service provided by the supplier, namely the Bateaux Mouches Company.
We remain at your disposal for any further clarification.
Best regards,
We have carefully noted your message. We are sorry for this event and regret the response you received on-site from the Bateaux Mouches company. However, we would like to clarify that we are Paris en un Clic and not the Bateaux Mouches company. Our platform is responsible for marketing a large number of venues in Paris (Cabarets, cruises, theaters, tours....). This does not diminish your disappointment regarding the response you received, however, we wanted to clarify things, particularly regarding your comment. In your review, the first comment (rated 1) concerns our services (the reservation and reception of your e-tickets), the second (rated 2) concerns the on-site service provided by the supplier, namely the Bateaux Mouches Company.
We remain at your disposal for any further clarification.
Best regards,
B
Rating: 2 out of 5
We were disturbed by many people shouting on the boat. The staff tried to stop them and thank you to them, but when they saw it wasn't working, they stopped the comments. As someone who is not an expert in the city of Paris and wanted to show the monuments to my goddaughter while teaching her things, it was a lost cause and I had to manage with the app.
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C
Rating: 1 out of 5
Hello, I would have liked to give a better rating to this service but we could not appreciate the views of Paris. We were seated but many people stood in front of us preventing us from seeing. What's the point of having seats then? It's a shame.
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C
Rating: 1 out of 5
After waiting a good half hour, we finally validate our tickets at the counter. We opted for a visit on Friday as departures were every half hour. We received no information that departures were actually every 45 minutes due to boat issues. We were with children so the wait was too long and we had to leave the queue. Unacceptable not to receive information in advance. We expect a gesture from the company that made us lose our time and money.
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G
Rating: 2 out of 5
Very long wait despite the reservation, as there are no time slots to book, you just go there and wait to board. The experience is nice and suggestive, especially for the view of the Eiffel Tower, but they let too many people on the boat and you feel cramped.
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M
Rating: 1 out of 5
Completely ruined with the Charles de Gaulle metro station closed and the Champs Elysées closed for May 8th, we could not make it to the meeting. There's no point in organizing these events on a public holiday. Really disappointed and money wasted with no possibility of a refund. I especially advise against it since the reservation can be made directly at the Eiffel Tower.
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T
Rating: 2 out of 5
Hello, I am unhappy because I had requested an extra that was not communicated to the boat company. This extra was to celebrate the 10th wedding anniversary and therefore it did not have the same charm.
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Response from Paris en un Clic
Hello,
We understand your disappointment and apologize for any misunderstanding caused. Upon reviewing your initial request, you had indeed asked for a specific bottle to celebrate your wedding anniversary. However, it is important to note that our boat company receives a large number of clients each day, and our menus and services are established and presented in advance to ensure a pleasant and smooth experience for all our passengers.
Unfortunately, it is technically impossible for us to modify the menu or add specific items after its publication, given the volume of requests we receive. If we were to satisfy every particular request, it would make it difficult to manage our services effectively. We add the fact that your reservation was made 5 days before your visit, the orders with suppliers (and always considering the volume) are already validated.
However, we could have added items like candles, flowers, or other decorations to make your experience more special, however these last additions, present in the catalog, were not requested.
We understand your disappointment and hope that you also understand the challenges we face in maintaining our services at a high level for all our clients.
Please accept our apologies for any inconvenience caused and do not hesitate to contact us for any other questions or requests.
Best regards,
We understand your disappointment and apologize for any misunderstanding caused. Upon reviewing your initial request, you had indeed asked for a specific bottle to celebrate your wedding anniversary. However, it is important to note that our boat company receives a large number of clients each day, and our menus and services are established and presented in advance to ensure a pleasant and smooth experience for all our passengers.
Unfortunately, it is technically impossible for us to modify the menu or add specific items after its publication, given the volume of requests we receive. If we were to satisfy every particular request, it would make it difficult to manage our services effectively. We add the fact that your reservation was made 5 days before your visit, the orders with suppliers (and always considering the volume) are already validated.
However, we could have added items like candles, flowers, or other decorations to make your experience more special, however these last additions, present in the catalog, were not requested.
We understand your disappointment and hope that you also understand the challenges we face in maintaining our services at a high level for all our clients.
Please accept our apologies for any inconvenience caused and do not hesitate to contact us for any other questions or requests.
Best regards,
C
Rating: 1 out of 5
Unhappy 39€ for a high chair for my 10-month-old grandson and the photographer who spills a glass and does not inform the waiter to change the tablecloth and napkins
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L
Rating: 1 out of 5
You cannot get a refund even when canceling many days in advance! A nice scam! Be careful with the fine print when you book because it is marked 'non-refundable' in small. I find it borderline! I strongly advise against this site. Moreover, I received an email asking how my service went when I couldn't even attend and they knew it! Who are they mocking... us apparently. Best regards
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M
Rating: 2 out of 5
The seats upstairs, once people stand up, those of us who remain seated can't see anything.
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S
Rating: 1 out of 5
We turned back in the middle of the trip, and could not see the advertised monuments: Notre Dame Cathedral in particular, without any explanation. The students were disappointed.
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P
Rating: 2 out of 5
I expected to go down and see Notre Dame, besides the audio was not heard outside. The upper part of the boat was closed.
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P
Rating: 1 out of 5
Disappointing walk because the route was limited and places on the platform were prohibited. Even if the level of the Seine is certainly the cause, it would have been commercial to warn us and reduce the ticket price, for example.
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C
Rating: 1 out of 5
Location changed and no map was provided. Cab driver dropped me off in wrong location and the office was NOT helpful. Will never use again.
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S
Rating: 2 out of 5
A bit disappointed, we don't see that many monuments. Punctuality appreciated.
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M
Rating: 2 out of 5
The boat did not go into Paris due to the level of the Seine, it should have been communicated
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N
Rating: 2 out of 5
Very disappointed
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