The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
All reviews
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2019
Not simple
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Response from Patrice Mulato EN
Hello, What difficulties did you encounter following your order on our site? Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2019
Hello, I have prepared the return package that I posted to you today. I had to go to the post office to return a product not ordered sent instead of another received with more than a week delay; as well as a 40 ml product that was supposed to be included in the order, finally received 1 of 30 ml. In the end, 1 sample of 20 ml as compensation for an order received after more than a week of delay, 1 trip to the post office required for return, time spent in email exchanges, etc. And exchanges that are useless as they were refused by the mediation process while my return was meant to be accommodating... After-sales service
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Response from Patrice Mulato EN
small
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2019
commercially and very complicated. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2019
Hello Madam, we are sorry for the error in your order. We would like to clarify that we made a new package the next day and were waiting for the Colissimo tracking number to send you a complete email. We indeed included 2 samples of 30ml so that you could have 60ml offered instead of the 40ml announced. However, we hope that the products will satisfy you. Furthermore, you had requested that our previous exchanges be deleted, which we did with Verified Reviews following your request. The Mulato Cosmetics team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2019
Natural quality products. Very nice finish revives my red. Still a bit expensive...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2019
Difficult to find these products in stores in the countryside so I order, fast delivery. A small downside on the pump bottle of the repigmenting treatment that doesn't work very well, too thick material that doesn't come out when pressed..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Practical, clear, easy order, fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2019
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2019
Site with good products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2019
impeccable fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2019
Simple
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2019
Fast delivery and pleasantly surprised by the smell and effectiveness of the products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/05/2019
Wide selection of products with helpful advice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2019
Delivery on time, missing charlotte, no order form or little note inside. Product in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2019
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/04/2019
My shampoos and treatments are great, the colors really don't last at all, after a week I have nothing left... too bad because at 25 euros the color you expect better!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2019
This mousse is perfect for my frizzy hair. Lots of volume without sticking.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2019
Very good quality miracle products!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2019
Great! Nothing else to say: perfect site, very attentive customer service, very pleasant shampoo that nourishes the hair! In short, I will recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
I can't live without your shampoos
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Well-designed site, fast and efficient. Quality after-sales service and very responsive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Excellent product I had lightened my hair with chamomile tea but since I was brown I had reddish highlights, they are now toned down and leave more blonde highlights! Just what I was looking for!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
Clear and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2019
Respect for the fast delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
Disappointed by the brand
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2019
Well designed, good products, and not tested on animals which is essential for me. Serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2019
The site presents the different products very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2019
Fast, perfect and impeccable follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2019
Deadlines respected, delivery to a relay point, free sample and good products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2019
Quick and careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2019
Very serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2019
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2019
The site is very well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2019
I am delighted with the products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2019
Really great products
I recommend!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2019
Good and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2019
Nothing to report, package delivered quickly, products conform and of quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2019
Great
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