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L
Rating: 3 out of 5
satisfied as usual.
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Customer reviews of Peau De Vache
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 288 published reviews
Reviews 2 and 3 stars
Reset filtersD
Rating: 3 out of 5
Pleasant to the touch Potential effect to be validated ... for now everything is fine
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M
Rating: 2 out of 5
Lack of communication
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Response from Peau De Vache
Hello Muriel,
Thank you for taking the time to share your feedback.
We are sorry to hear that you felt a lack of communication.
It is true that the handling of your order did not meet what you could expect from us and we apologize for that.
We indeed had restocking issues and the availability of the product was not communicated adequately.
Thank you for your understanding and patience.
Best regards,
Nicolas JEAN
Thank you for taking the time to share your feedback.
We are sorry to hear that you felt a lack of communication.
It is true that the handling of your order did not meet what you could expect from us and we apologize for that.
We indeed had restocking issues and the availability of the product was not communicated adequately.
Thank you for your understanding and patience.
Best regards,
Nicolas JEAN
M
Rating: 2 out of 5
Perfect
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T
Rating: 3 out of 5
3 weeks after ordering, with no news or delay, I called and was told that the company had been in existence for over 15 years that the order was in progress and... no delay Delivered 4 days later with a satisfactory, compliant product.
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M
Rating: 3 out of 5
Delivery a little slow
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Response from Peau De Vache
Hello, ma'am,
Your parcel left the day after you placed your order.
You chose the free shipping by Mondial Relay and indeed it takes 3 working days.
For faster delivery, we offer Colissimo, which takes 2 days.
Best regards,
Nicolas JEAN
Your parcel left the day after you placed your order.
You chose the free shipping by Mondial Relay and indeed it takes 3 working days.
For faster delivery, we offer Colissimo, which takes 2 days.
Best regards,
Nicolas JEAN
N
Rating: 2 out of 5
excellent product, fast and efficient transaction and delivery!
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C
Rating: 3 out of 5
The first shipment did not correspond to the item ordered, but you were quick to make the necessary arrangements. Thank you
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C
Rating: 2 out of 5
Pass
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J
Rating: 2 out of 5
I ordered two sheepskin rugs - one was delivered. I made a claim and the second one was sent - but it's a different size. I had to send it back and now I'm waiting for the replacement...the quality is very good but there are service problems - this time.
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B
Rating: 2 out of 5
You can't tell on skins. It is necessary to wait several months before seeing if the quality is good. For the moment : ok
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M
Rating: 3 out of 5
Fast delivery but product not as expected: hair too long and small smell. The return (free) was without problem
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C
Rating: 3 out of 5
Well done site, but the coordination between the accounting department and the sales department is insufficient. Correct delivery, product conforms to the description.
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C
Rating: 3 out of 5
Product received quickly and conforms to the request for the size but I find it a little yellow, I would have liked it to be white
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Y
Rating: 2 out of 5
Not very serious Delays much too long And expensive for what it is
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Response from Peau De Vache
Hello Sir, you ordered products in the Outlet section with a more than substantial discount so you can't say that our products are expensive, especially since the quality is there, and you know it otherwise it seems to me that you would have sent the products back.
You also ordered a product that was not in stock and that we had to put in production; indeed the delay was longer than expected especially because of the summer period and we apologize for that.
And finally, you contacted us to explain that the pouf you wanted was square when it only exists in diameter 45 or 70 cm, so round.
I think that we have nothing to reproach us as for your order if it is not the delay of delivery of the pouf.
Sincerely,
Nicolas JEAN
You also ordered a product that was not in stock and that we had to put in production; indeed the delay was longer than expected especially because of the summer period and we apologize for that.
And finally, you contacted us to explain that the pouf you wanted was square when it only exists in diameter 45 or 70 cm, so round.
I think that we have nothing to reproach us as for your order if it is not the delay of delivery of the pouf.
Sincerely,
Nicolas JEAN
S
Rating: 2 out of 5
Delivery time a little long!
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C
Rating: 2 out of 5
Hello. For the first time, I am surprised by the sheepskin I received...it is much narrower than the previous ones and the skin is lighter with less hold. It is a pity. It's a shame. Sincerely. Christine Ployart-Hubert
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A
Rating: 3 out of 5
Satisfied with the purchase of a cushion in accordance with my tastes. I was very disappointed that I was not satisfied with my order for a custom-made carpet: the answers were late and did not comply with my wishes.
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J
Rating: 3 out of 5
It took a long time to send the order. I could have taken advantage of the black friday specials if I had known
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Y
Rating: 2 out of 5
Cushions that lacked stuffing yet I am a customer since rEs Cushions badly stuffed not satisfied is repurchased of what to give again of the inflating customer for several years I am never êtee disappointed it takes a first time Cushion
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C
Rating: 2 out of 5
I had to re-stitch the skin which was scaled on the skin side. I hope to receive a new one soon
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D
Rating: 3 out of 5
I received the well-made cushion quickly, but unfortunately its dimensions do not correspond to those indicated, so it is too small for the pouf for which I intended this beautiful cushion....
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Response from Peau De Vache
Hello, the cushions are the right size. Yours is 40 x 40 cm but it is not our fault if the size of the cushion is too small for your use.
Best regards,
Nicolas
Best regards,
Nicolas
F
Rating: 3 out of 5
FAST TURNAROUND, WELL PROTECTED BUT DISAPPOINTED WITH THE QUALITY AND THE COLOUR WAS DIFFERENT. I BOUGHT MUCH BETTER QUALITY SHEEPSKINS ELSEWHERE.
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B
Rating: 3 out of 5
Very nice skin, too bad we don't warn you when it arrives at the relay point
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A
Rating: 3 out of 5
Easy to order, no delivery problems. I only regret that there is no guarantee for a product of this value
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M
Rating: 3 out of 5
stubborn smell of my 2 carpets
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G
Rating: 3 out of 5
They are beautiful skins but do not always fit the size indicated in the description. I asked for an exchange and it was done without any problem. I think this site is serious but should be more vigilant in the control of products.
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H
Rating: 3 out of 5
surprised by the color which was not the ordered night blue
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Response from Peau De Vache
Hello, we discover with surprise your message. If the product is not suitable for you, you can ask us for an exchange or a refund, it is totally free for you. We provide the return label. As for the color, it seems to me (unless I made a mistake in shipping) that it is indeed a blue color as per the picture. We have been selling this product for years and have never had this kind of remark... We are very sorry that your product is not suitable for you, but it would have been easier if you had told us about the problem so that we could have found a solution. If it is a mistake, it is human and we are at your disposal by phone, 7 days a week, from 09H00 to 19H00 for any request. Sincerely, Nicolas JEAN
R
Rating: 3 out of 5
I am very disappointed because I ordered a white carpet with silver spots and I received a grey carpet with silver spots.
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L
Rating: 3 out of 5
Good
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M
Rating: 2 out of 5
I have not received anything and I have no news about the delivery scheduled for Friday 21_02 2020 cordially
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C
Rating: 2 out of 5
Hello, I am disappointed with my second order. The size of the skin is much smaller than the first one.
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N
Rating: 3 out of 5
I'm very pleased with the product, but I'd like to see it delivered on two different dates, then another date indicating the actual delivery in a relay point - in short, very chaotic).
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Response from Peau De Vache
Hello, Indeed there were many malfunctions with Mondial Relay deliveries and we apologize. This is mainly due to a too important number of parcels to treat and also to the strikes of December which hindered the good functioning of the logistics. Sincerely, Nicolas JEAN
A
Rating: 3 out of 5
I have received my order and it is now ready to be shipped to me.
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A
Rating: 3 out of 5
Cardboard packaging too weak, would deserve a harder quality to protect the product.
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Response from Peau De Vache
Hello Madam, The boxes used are double fluted, so they are rather thick. We are sorry that this could have caused you any inconvenience. Sincerely, Nicolas JEAN
A
Rating: 3 out of 5
Well
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A
Rating: 3 out of 5
Clear and pleasant site, easy to use. The site is clear and pleasant, easy to use, but the choice of the relay point and the delivery were a real hassle. The delivery was almost 2 weeks late instead of 48 hours.
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A
Rating: 3 out of 5
disappointed one of the 2 skins purchased is much smaller than expected
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A
Rating: 3 out of 5
Lack of clarity perhaps
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A
Rating: 3 out of 5
Very good
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Account suspended
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