Customer reviews of Pergola Ombrea

Overall we are satisfied but we noticed scratches on the posts that are quite visible, and therefore a bit disappointed with the quality given the price. Also a significant difference between the delivered manual and the one online which helped us more.

Overall, the pergola is aesthetically very successful and the final result is really qualitative. However, the overall experience was largely degraded by numerous problems encountered right from the assembly. I had to face several difficulties: missing parts upon delivery, defective/broken blind upon installation, as well as particularly long processing and resolution times from customer service. Today, after numerous exchanges and several mishaps, the pergola is finally installed and functional. Unfortunately, barely a year after the purchase, a new problem arises: the LED strips are already starting to show defects. Some areas no longer display colors correctly, which is particularly disappointing given the price and positioning of the product. I have opened a customer service claim and am currently waiting for a response. In summary: a beautiful product on paper and visually successful, but reliability and after-sales experience, at this stage, are not at the expected level. Overall disappointed with the experience.

Good quality good value for money Satisfied despite several delivery issues.

Big problem with the quality of the blinds. 3 out of 3 bad results for reimbursement and I find myself with holes in the pergola.

Transport issue. Poor design of the slats, not long enough for the gutter.

The product itself is fine, but in terms of transport, one of the profiles was damaged during transport.

The pergola is perfect but I never received an invoice!

Catastrophic delivery service, in case for my delivery! After-sales service is top-notch, first problem resolved quickly without issues!

I am very satisfied with this pergola which perfectly meets my expectations, but I was very disappointed to find that about ten slats were scratched upon opening the packages.

The pergola was installed, but it wasn't working properly. It didn't close completely, despite having followed all the instructions. Now it has stopped working altogether. Apparently, there is some problem with the electronics.

No choice of delivery day, and time slot from 8am to 6pm, perfect for organizing with work. Product received damaged and we had to fight a bit to get a commercial gesture but they did it in the end, they also sent us a "paint" pen so that we could try to fix the issue ourselves.

The material is of good quality but I waited for the delivery for almost 2 months. It was postponed 3 times without explanation and without the possibility of contacting the company. I had to postpone the installation planned by my craftsman. Finally, a part was missing and it took another month and a half to receive it after very many follow-ups.

Order of 2 pergolas 6x3 and 3x3 and 3 awnings...the delivery was very delayed..lack of communication from the site 1 out of 3 awnings defective, customer service sent back an awning that has the same problem.

Pergola received with more than a month delay on the maximum announced deadline. I had to follow up several times with the company, which by the way never bothered to call me back. The product is still compliant with what was ordered, but it is still missing the crank for opening the slats. On a bioclimatic pergola, this is a bit annoying. I will try to follow up with Ombréa to get one, but if the responses are the same as for the delivery, I think I will have to give up on it. In summary, the product is good, but do not go directly through Ombréa.

Product matching the advertisement. Delivery time not respected!

Water that does not drain and stagnates in the slats despite the proper assembly of the pergola…

Very good pergola for the price, but no customer service. I made 2 requests to customer service, but no response after a month and a half.

Pergola, the profiles are great. As for the rotation of the handle, I find it not very sturdy. My package was delivered with missing parts and twisted roof slats to this day. After a request for customer service, I still have not received any follow-up.

Good product but not a merchant at all!!!

The 3 packages arrived safely, but one had a manufacturing fault on a panel upright. The holes for the center bar were offset, and the inserts for the side bars were inverted.

The site is practical, clear and easy to order from. On the other hand, delivery and deadlines are not respected! A pergola ordered before the summer still hasn't arrived! And it has just been postponed again .... Communication about delivery is disappointing, I've been left to my own devices with a carrier who's impossible to contact and who decides as he pleases whether to deliver or not. I hope the summer of 2025 doesn't come too soon so I'll have time to assemble my pergola! I am very disappointed.

Excellent product, just a pity that the side blinds are excessively high and the question remains at night the day we have to change them that these remain available... big question on the subject....

The delivery date is imposed and not proposed among several choices. Delivery was postponed at the last minute. The driver was nice but some boxes were slightly damaged. In addition, assembly supplies were missing. I hope I won't have any surprises during assembly. In 15 days

If the product looks good. We were disappointed with the shipment. In fact, several parts were faulty and others very difficult to install (design problem). On the other hand, the after-sales service was very responsive and quickly returned the faulty parts to us.

The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.

Cartons crushed and torn over a good length, but oddly turned on the right side so as not to be visible from the outside. This operation was carried out during palletization, deliberately to hide the damage.

Watertightness problem! Impossible to leave furniture underneath.