Customer reviews of Pergola Ombrea

8,8 /10

Based on 292 published reviews

5 216 74% 4 31 11% 3 15 5% 2 12 4% 1 18 6%

Summary of reviews

The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.

Reviews 3 and 4 stars

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Pascal D.

Published on 12/02/2024 à 15h48 following a purchase from 28/12/2023

The delivery date is imposed and not proposed among several choices. Delivery was postponed at the last minute. The driver was nice but some boxes were slightly damaged. In addition, assembly supplies were missing. I hope I won't have any surprises during assembly. In 15 days

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Response from Pergola Ombrea Published on 16/02/2024

Hello,

We apologize for the inconvenience. Please don't hesitate to contact us if you have any questions, we'll be happy to help.

Best regards,
The Ombréa team.

PATRICK G.

Published on 12/02/2024 à 15h14 following a purchase from 23/12/2023

Received promptly Easy to assemble, despite not very clear instructions.

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Response from Pergola Ombrea Published on 16/02/2024

Hello,

Thank you for your feedback and we will improve our assembly instructions! We remain available for any requests.

Best regards,
The Ombréa team.

Roland B.

Published on 12/02/2024 à 14h29 following a purchase from 17/12/2023

good product, fairly simple assembly, but you need to take the time to read the instructions carefully! impeccable delivery congratulations to the very competent driver!!!

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Response from Pergola Ombrea Published on 16/02/2024

Hello,

Thank you for your enthusiastic feedback! We're delighted that our products and services are meeting your expectations.

Best regards,
The Ombréa team.

Sébastien P.

Published on 11/01/2024 à 08h00 following a purchase from 12/09/2023

Cartons crushed and torn over a good length, but oddly turned on the right side so as not to be visible from the outside. This operation was carried out during palletization, deliberately to hide the damage.

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Response from Pergola Ombrea Published on 30/01/2024

Hello,

We apologize for this inconvenience.
We would like to inform you that our parcels leave our warehouse in perfect condition. We will pass on this information to our carriers.

We hope the product meets your expectations! Please do not hesitate to contact us if you have any concerns.

Yours sincerely
The Ombréa team.

nathalie P.

Published on 08/01/2024 à 16h38 following a purchase from 04/10/2023

Very good quality and easy to assemble, clear explanations

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Response from Pergola Ombrea Published on 09/01/2024

Hello,

Your satisfaction is our priority! Thank you for your feedback.

Best regards,
The Ombréa team

Philippe G.

Published on 27/11/2023 à 20h01 following a purchase from 26/09/2023

Quality product. Problem with the thread on a post, I had to buy what I needed (15 euros). Would miss some finishing touches. Products very well packaged, seem sturdy.

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Response from Pergola Ombrea Published on 05/12/2023

Hello,

We're delighted to hear that you're satisfied.

Best regards,
The Ombréa team