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L
Rating: 1 out of 5
I am not satisfied at all, a triplet costs over 200 euros and it would still be up to me to trim the custom engravings, it's really pushing it
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Customer reviews of PétanqueShop
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 6 189 published reviews
Summary of reviews
PétanqueShop consistently delivers fast, reliable service with swift shipping and delivery that often arrives within days and sometimes sooner, keeping the products well packaged and arriving as described. Customers highlight precise engraving and depth on engraved balls, a smooth ordering process, and items that meet or exceed expectations, including timely arrivals and favorable quality. The store earns praise for professionalism, efficiency, and a responsive customer service that resolves issues and provides credits when needed, supporting a loyal, long-standing customer base. Overall, the shopping experience is described as accurate, fast, and satisfying, with strong emphasis on on-time delivery and product quality.
Reviews 1 and 2 stars
Reset filtersG
Rating: 2 out of 5
One and a half months to be delivered almost at the limit of the maximum expected deadline. I don't need balls for winter, we can make them with snow LOL.
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G
Rating: 1 out of 5
Very satisfied with the product but delivery problem I paid for home delivery and I traveled 30 kilometers to pick up my package
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Response from PétanqueShop
Hello Gérald,
Thank you for your feedback regarding your delivery experience. We are pleased to hear that you are satisfied with the product, but we regret the inconveniences you encountered in receiving your package.
Best regards,
The PétanqueShop team
Thank you for your feedback regarding your delivery experience. We are pleased to hear that you are satisfied with the product, but we regret the inconveniences you encountered in receiving your package.
Best regards,
The PétanqueShop team
M
Rating: 1 out of 5
The item does not resemble the photo on the site at all, the engraving is coarse. The balls were supposed to be smooth with the chosen engraving. In the end, there is an unwanted flower garland in addition that was not mentioned in the description and photo of the item. The result is cheap and is not at all what was expected, it does not match the photo on the site.
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C
Rating: 2 out of 5
On the product, no problem. However, I paid for delivery to Saint Chely d'Apcher and I had to go pick up the package in Aumont Aubrac... That's 20 km...
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T
Rating: 1 out of 5
Hello, I'm not too happy with my order because I received it late and there were defects on the Balls. Best regards
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Response from PétanqueShop
Hello,
We indicated a delivery date between September 3 and 7, your package was put at the relay point on September 5.
Sporting greetings
We indicated a delivery date between September 3 and 7, your package was put at the relay point on September 5.
Sporting greetings
R
Rating: 1 out of 5
I did not receive exactly what I ordered, that is to say smooth ATC and I received 3 stars. It's not a big deal, but I think that when you spend 320€ for a triplet, the least you can do is receive exactly what you ordered.
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S
Rating: 1 out of 5
Very disappointed, delivery too long, no information regarding the traceability of the shipment, the least you could do is inform (the customer)
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Response from PétanqueShop
Hello,
Your order placed on Saturday, August 22 was shipped on Monday, August 24 with the engraving (we are closed on weekends).
It was delivered on August 27 due to a delay in delivery by Chronopost, which is beyond our control.
Despite this, we are within the announced delivery time when you placed your order since delivery was expected between August 25 and August 28.
We understand your disappointment regarding this delivery delay caused by the carrier and we are sorry for the inconvenience caused, although it is beyond our control.
Your order placed on Saturday, August 22 was shipped on Monday, August 24 with the engraving (we are closed on weekends).
It was delivered on August 27 due to a delay in delivery by Chronopost, which is beyond our control.
Despite this, we are within the announced delivery time when you placed your order since delivery was expected between August 25 and August 28.
We understand your disappointment regarding this delivery delay caused by the carrier and we are sorry for the inconvenience caused, although it is beyond our control.
S
Rating: 2 out of 5
The balls do not have the requested diameter.
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Response from PétanqueShop
Hello,
Is the diameter indicated on the manufacturer's box the one you ordered?
We invite you to contact our customer service to provide you with all the information.
Thank you for your understanding.
Best regards,
The petanqueshop team
Is the diameter indicated on the manufacturer's box the one you ordered?
We invite you to contact our customer service to provide you with all the information.
Thank you for your understanding.
Best regards,
The petanqueshop team
C
Rating: 1 out of 5
Stock error, wrong reference, so triplet not received, it's a shame not to have verified during the phone conversation.
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Response from PétanqueShop
Hello,
We are really sorry that your order did not meet your expectations and understand your disappointment.
We quickly informed you of the stock shortage. The refund for your order is in progress.
Thank you for your understanding.
Best regards.
The petanqueshop team
We are really sorry that your order did not meet your expectations and understand your disappointment.
We quickly informed you of the stock shortage. The refund for your order is in progress.
Thank you for your understanding.
Best regards.
The petanqueshop team
M
Rating: 2 out of 5
Poor quality product, in the sense of engraving.
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T
Rating: 1 out of 5
I paid for a 48-hour delivery and still nothing.
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J
Rating: 1 out of 5
I pick up the triplet from a locker that I had ordered for a friend's birthday, and I notice that the balls have been replaced by an old rusty triplet. The package was opened. I think about the delivery...
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Response from PétanqueShop
Hello,
We are really sorry that your order did not meet your expectations, this is not the experience we wish to offer.
Please contact our customer service with your order number so we can review the situation and assist you.
Best regards.
The petanqueshop team.
We are really sorry that your order did not meet your expectations, this is not the experience we wish to offer.
Please contact our customer service with your order number so we can review the situation and assist you.
Best regards.
The petanqueshop team.
F
Rating: 1 out of 5
Horrible, I received different balls in weight and a strange noise I realized during the game..
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Response from PétanqueShop
Hello,
We are truly sorry that your order did not meet your expectations, this is not the experience we want for our customers.
If you wish, contact our team providing your order number so we can review the situation and assist you.
Best regards.
The petanqueshop team
We are truly sorry that your order did not meet your expectations, this is not the experience we want for our customers.
If you wish, contact our team providing your order number so we can review the situation and assist you.
Best regards.
The petanqueshop team
H
Rating: 1 out of 5
Very very dissatisfied with the service. The package still hasn't arrived, zero information about it. Not even a refund so I can reorder. Nothing is done for customer satisfaction. I wouldn't even recommend buying from them. Very very very dissatisfied.
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Response from PétanqueShop
Hello,
We are truly sorry that your order did not meet your expectations and that you had a frustrating experience.
However, you ordered on 13/07 at 18:20. We shipped your order on 15/07 (14/07 being a holiday). From our side, we cannot be faster. The delivery issue you are experiencing is related to the carrier.
As soon as you contacted us to report this issue, we opened a claim with the carrier. The investigation is still ongoing. We will get back to you as soon as the carrier has ruled on the location or loss of the package.
Thank you for your understanding.
Best regards,
The petanqueshop team
We are truly sorry that your order did not meet your expectations and that you had a frustrating experience.
However, you ordered on 13/07 at 18:20. We shipped your order on 15/07 (14/07 being a holiday). From our side, we cannot be faster. The delivery issue you are experiencing is related to the carrier.
As soon as you contacted us to report this issue, we opened a claim with the carrier. The investigation is still ongoing. We will get back to you as soon as the carrier has ruled on the location or loss of the package.
Thank you for your understanding.
Best regards,
The petanqueshop team
S
Rating: 2 out of 5
The balls are in line with our expectations regarding weight and size but we regret that the engraving was not properly centered and is glued to the references, which makes it much less readable and somewhat unsightly. As this is a gift and considering the price, we would have liked a bit more attention and a certain perfection. After two perfect MS orders, this was our first Boulenciel order, and we do not hide a certain disappointment.
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Response from PétanqueShop
Hello,
We are sorry that your order did not meet your expectations and understand your disappointment.
However, for the majority of Boulenciel models (Mars, Mercury, Saturn, Iris), we have no other choice but to engrave on the central band between the manufacturer's markings. Additionally, we limit the number of characters to 6, to have space to engrave in this location. This choice is made to avoid engraving on the grooves, which would not be aesthetic.
Thank you for your understanding.
Best regards.
The Petanqueshop team
We are sorry that your order did not meet your expectations and understand your disappointment.
However, for the majority of Boulenciel models (Mars, Mercury, Saturn, Iris), we have no other choice but to engrave on the central band between the manufacturer's markings. Additionally, we limit the number of characters to 6, to have space to engrave in this location. This choice is made to avoid engraving on the grooves, which would not be aesthetic.
Thank you for your understanding.
Best regards.
The Petanqueshop team
A
Rating: 1 out of 5
I played this afternoon, no way to make a shot before I had striped balls while these are smooth, I don't understand, incredible my friends made fun of me
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L
Rating: 1 out of 5
Still nothing received
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Response from PétanqueShop
Hello,
You ordered on our site on Friday 17/07 at 3:30 PM. We engraved and shipped your triplet the same day, meaning your order was processed in less than an hour. On our side, we cannot be faster.
Your package arrived in Belgium on Monday 20/07. It is currently on its way in your country to be delivered very soon.
Thank you for your understanding.
Best regards,
The petanqueshop team
You ordered on our site on Friday 17/07 at 3:30 PM. We engraved and shipped your triplet the same day, meaning your order was processed in less than an hour. On our side, we cannot be faster.
Your package arrived in Belgium on Monday 20/07. It is currently on its way in your country to be delivered very soon.
Thank you for your understanding.
Best regards,
The petanqueshop team
B
Rating: 2 out of 5
Unreliable carrier. After 4 games, the balls are quite marked
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T
Rating: 1 out of 5
disappointed with Chronopost not serious three days late
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Response from PétanqueShop
Hello,
We are truly sorry that the delivery did not meet your expectations and understand your disappointment.
We pass this type of feedback to our carrier, and if you would like a follow-up, please do not hesitate to contact our customer service.
Best regards.
The petanqueshop team
We are truly sorry that the delivery did not meet your expectations and understand your disappointment.
We pass this type of feedback to our carrier, and if you would like a follow-up, please do not hesitate to contact our customer service.
Best regards.
The petanqueshop team
D
Rating: 1 out of 5
Long delivery time, I paid for express shipping with Chronopost. I still don't have my order
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Response from PétanqueShop
Hello,
We are sorry that your delivery experience did not meet your expectations.
However, you ordered on Thursday, July 2 at 9:00 PM and we shipped your order on Friday, July 3. On our side, we cannot be faster. The delivery delay is the responsibility of the carrier.
We invite you to contact our customer service when the package is delivered to open a claim with the carrier.
Thank you for your confirmation.
Best regards.
The PétanqueShop team
We are sorry that your delivery experience did not meet your expectations.
However, you ordered on Thursday, July 2 at 9:00 PM and we shipped your order on Friday, July 3. On our side, we cannot be faster. The delivery delay is the responsibility of the carrier.
We invite you to contact our customer service when the package is delivered to open a claim with the carrier.
Thank you for your confirmation.
Best regards.
The PétanqueShop team
K
Rating: 1 out of 5
Manufacturing defect on one of my 3 balls. It's a shame for a pair at 199€
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Response from PétanqueShop
Hello,
We are sorry that your order did not meet your expectations.
We invite you to contact our customer service by sending one or more photos of the ball.
Best regards.
The PétanqueShop team
We are sorry that your order did not meet your expectations.
We invite you to contact our customer service by sending one or more photos of the ball.
Best regards.
The PétanqueShop team
R
Rating: 1 out of 5
I was supposed to be delivered today, I still haven't received anything, I paid for express delivery
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Response from PétanqueShop
Hello,
You ordered on Tuesday, June 30 at 6:30 PM. We engraved and shipped your triplet as soon as Wednesday, July 1. On our side, we cannot be faster.
Once the package is shipped, it is in the hands of the carrier and it becomes independent of our will. Moreover, when you placed your order, we communicated an indicative delivery date between July 2 and 3. Your package can still be delivered today and therefore within the expected timeframe.
Thank you for your understanding
Best regards.
The PétanqueShop team
You ordered on Tuesday, June 30 at 6:30 PM. We engraved and shipped your triplet as soon as Wednesday, July 1. On our side, we cannot be faster.
Once the package is shipped, it is in the hands of the carrier and it becomes independent of our will. Moreover, when you placed your order, we communicated an indicative delivery date between July 2 and 3. Your package can still be delivered today and therefore within the expected timeframe.
Thank you for your understanding
Best regards.
The PétanqueShop team
E
Rating: 2 out of 5
Incomplete order and they tell me otherwise, it's a shame it's my word against theirs and I lost
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Response from PétanqueShop
Hello,
As we indicated to you by email, the coin heads or tails was placed in the plastic packaging of the bag. Furthermore, this bag was added as a gift, although it was not included in your order.
We also inform you that another coin heads or tails has been sent to you.
Thank you for your understanding.
Best regards,
The petanqueshop team
As we indicated to you by email, the coin heads or tails was placed in the plastic packaging of the bag. Furthermore, this bag was added as a gift, although it was not included in your order.
We also inform you that another coin heads or tails has been sent to you.
Thank you for your understanding.
Best regards,
The petanqueshop team
L
Rating: 1 out of 5
Most expensive delivery choice for a mandatory date shipment... deadline exceeded... missed birthday... package still not received
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Response from PétanqueShop
Hello,
We are sincerely sorry to learn that your order did not arrive on time for the special day you had planned.
The delivery of your package was scheduled for Saturday 27/06. However, you requested a rescheduling of the delivery. This request often leads to delivery delays due to the special processing it entails with the carrier.
Thank you for your understanding.
Best regards.
The PétanqueShop team
We are sincerely sorry to learn that your order did not arrive on time for the special day you had planned.
The delivery of your package was scheduled for Saturday 27/06. However, you requested a rescheduling of the delivery. This request often leads to delivery delays due to the special processing it entails with the carrier.
Thank you for your understanding.
Best regards.
The PétanqueShop team
P
Rating: 2 out of 5
Be careful with the photos that do not always match what you receive.
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Response from PétanqueShop
Hello,
Thank you for taking the time to share your opinion. We understand your disappointment regarding the difference between the photos and the products received. This complaint has already been addressed by our customer service.
Thank you for your understanding.
Best regards.
The petanqueshop team
Thank you for taking the time to share your opinion. We understand your disappointment regarding the difference between the photos and the products received. This complaint has already been addressed by our customer service.
Thank you for your understanding.
Best regards.
The petanqueshop team
F
Rating: 1 out of 5
The engraving of the Occitan cross is not deep enough
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Response from PétanqueShop
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that the engraving of the Occitan cross does not meet your expectations. Your opinion is valuable and we will examine it carefully.
Best regards.
The petanqueshop team
Thank you for taking the time to share your feedback. We are sorry to learn that the engraving of the Occitan cross does not meet your expectations. Your opinion is valuable and we will examine it carefully.
Best regards.
The petanqueshop team
D
Rating: 2 out of 5
The sizes offered are very far from reality…
I usually wear XL but I dress in L and even with 3XL the size is tight
Return shipping costs at my expense, so at some point I stop sending them back
Translated reviews
I usually wear XL but I dress in L and even with 3XL the size is tight
Return shipping costs at my expense, so at some point I stop sending them back
L
Rating: 2 out of 5
I received my first order with a defect on my triplet waiting to have my triplet redone
Otherwise in terms of order speed 5 stars
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Otherwise in terms of order speed 5 stars
Response from PétanqueShop
Hello,
We are sorry to learn that your triplet has a defect.
Our customer service has taken the necessary steps with the manufacturer to have your triplet redone at the finish level.
We hope that the responsiveness of our customer service and the solution provided will satisfy you.
Thank you for your positive feedback on the speed of your order.
Best regards.
The PetanqueShop team
We are sorry to learn that your triplet has a defect.
Our customer service has taken the necessary steps with the manufacturer to have your triplet redone at the finish level.
We hope that the responsiveness of our customer service and the solution provided will satisfy you.
Thank you for your positive feedback on the speed of your order.
Best regards.
The PetanqueShop team
J
Rating: 1 out of 5
Hello, a satisfaction survey on a purchase that I have not received. However, well charged, are we not going too fast?
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Response from PétanqueShop
Hello,
You placed your order on Saturday afternoon. Your order was therefore shipped this Monday. You will be delivered on Tuesday or Wednesday.
Thank you for your understanding.
Best regards.
The petanqueshop team
You placed your order on Saturday afternoon. Your order was therefore shipped this Monday. You will be delivered on Tuesday or Wednesday.
Thank you for your understanding.
Best regards.
The petanqueshop team
E
Rating: 1 out of 5
Looks like a counterfeit
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Response from PétanqueShop
Hello,
We are sorry to learn that your experience with our product does not meet your expectations.
However, we can confirm that this is not a counterfeit. It is a sublimated jersey. Sublimation is a manufacturing process by which the entire design of the jersey is directly infused into the fabric. The colors of the jersey, the stripes, the logos, and the patterns are an integral part of the fabric.
Thank you for your understanding and have a nice day.
Best regards.
The petanqueshop team
We are sorry to learn that your experience with our product does not meet your expectations.
However, we can confirm that this is not a counterfeit. It is a sublimated jersey. Sublimation is a manufacturing process by which the entire design of the jersey is directly infused into the fabric. The colors of the jersey, the stripes, the logos, and the patterns are an integral part of the fabric.
Thank you for your understanding and have a nice day.
Best regards.
The petanqueshop team
J
Rating: 2 out of 5
Hello,
Thank you for sharing your experience and we are sorry to hear that the engraving did not meet your expectations.
However, as explained by phone, you indicated the following engraving: "YOUYOU". No emoji was included in your engraving. Therefore, we engraved the text YOUYOU, in accordance with your order.
Moreover, you contacted us once the order was shipped. Unfortunately, it was too late to modify your engraving and add the desired emojis.
Thank you for your understanding.
Best regards.
The petanqueshop team
Translated reviews
Thank you for sharing your experience and we are sorry to hear that the engraving did not meet your expectations.
However, as explained by phone, you indicated the following engraving: "YOUYOU". No emoji was included in your engraving. Therefore, we engraved the text YOUYOU, in accordance with your order.
Moreover, you contacted us once the order was shipped. Unfortunately, it was too late to modify your engraving and add the desired emojis.
Thank you for your understanding.
Best regards.
The petanqueshop team
Response from PétanqueShop
The resumption of old triplets is not conditioned to a e
B
Rating: 2 out of 5
Hello,
Thank you for your feedback. We understand your disappointment regarding the availability of ball weights and manufacturing delays.
It must be understood that we are dependent on manufacturers. In other words, if a manufacturer is out of stock on a product in a specific dimension (diameter, weight stripe), we unfortunately cannot restock, and we are dependent on the manufacturing times of our suppliers.
Thank you for your understanding.
Best regards.
The petanqueshop team
Translated reviews
Thank you for your feedback. We understand your disappointment regarding the availability of ball weights and manufacturing delays.
It must be understood that we are dependent on manufacturers. In other words, if a manufacturer is out of stock on a product in a specific dimension (diameter, weight stripe), we unfortunately cannot restock, and we are dependent on the manufacturing times of our suppliers.
Thank you for your understanding.
Best regards.
The petanqueshop team
Response from PétanqueShop
Excellent, well-detailed and interesting website.
E
Rating: 1 out of 5
How can I give a review I haven't received the merchandise yet, you are going a bit fast I think
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Response from PétanqueShop
Hello,
Indeed your package should be delivered on Saturday, at the latest Monday.
Sporting regards,
The PétanqueShop team
Indeed your package should be delivered on Saturday, at the latest Monday.
Sporting regards,
The PétanqueShop team
M
Rating: 2 out of 5
Nothing to say about petanqueshop, nor about the equipment. However, the delivery was not made to the right place. It would be wise to refund the delivery.
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Response from PétanqueShop
Hello,
Thank you for your feedback and we are sincerely sorry to learn that the delivery was not made to the right place. We are indeed dependent on the carrier regarding delivery.
The delivery was free when you placed your order.
Best regards.
The petanqueshop team
Thank you for your feedback and we are sincerely sorry to learn that the delivery was not made to the right place. We are indeed dependent on the carrier regarding delivery.
The delivery was free when you placed your order.
Best regards.
The petanqueshop team
A
Rating: 1 out of 5
Still nothing received, I can't evaluate you order placed on the 19th it's the 26th I have nothing sincerely
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Response from PétanqueShop
Hello,
Indeed, your order placed on May 19 in the early afternoon was shipped on May 20 from our premises.
We understand your frustration with this situation and we are sincerely sorry. Please know that we are doing everything we can to resolve this problem as quickly as possible. Our customer service team has already contacted the carrier to ensure your package is delivered as soon as possible.
Sincerely.
The petanqueshop team
Indeed, your order placed on May 19 in the early afternoon was shipped on May 20 from our premises.
We understand your frustration with this situation and we are sincerely sorry. Please know that we are doing everything we can to resolve this problem as quickly as possible. Our customer service team has already contacted the carrier to ensure your package is delivered as soon as possible.
Sincerely.
The petanqueshop team
D
Rating: 2 out of 5
The plastic sticks to the fingers. The balls are slightly deflated and you can feel a lot of sand inside.
Closer to a puck shot than to balls.
Big disappointment
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Closer to a puck shot than to balls.
Big disappointment
D
Rating: 1 out of 5
So far no feedback, still haven't received my order due to delay
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Response from PétanqueShop
Hello,
Your order shipped on Sunday, May 17 was dispatched on May 18 from our premises.
Unfortunately, the carrier was delayed during delivery and we are very sorry.
Your package arrived today at the relay point.
Your order shipped on Sunday, May 17 was dispatched on May 18 from our premises.
Unfortunately, the carrier was delayed during delivery and we are very sorry.
Your package arrived today at the relay point.
R
Rating: 2 out of 5
Hello, not yet received on this day and date.
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Response from PétanqueShop
Hello,
Your order was shipped on Friday 15/05, the same day as your order. Delivery is expected at the beginning of this week.
Thank you for your understanding.
The petanqueshop team
Your order was shipped on Friday 15/05, the same day as your order. Delivery is expected at the beginning of this week.
Thank you for your understanding.
The petanqueshop team
M
Rating: 2 out of 5
I took stainless steel balls unfortunately at the first impacts, they leave a lot of chipping I thought they would resist more regarding the delivery, it was top
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Response from PétanqueShop
Hello,
Thank you for your feedback. We are sorry to hear that the stainless steel balls did not meet your expectations in terms of durability. However, your set is still new, so it is normal that you have a lot of chipping at the start. The steel needs to settle. This will lessen with use.
We are glad that the delivery met your expectations.
Do not hesitate to contact us for any questions or exchange needs.
Best regards.
The petanqueshop team
Thank you for your feedback. We are sorry to hear that the stainless steel balls did not meet your expectations in terms of durability. However, your set is still new, so it is normal that you have a lot of chipping at the start. The steel needs to settle. This will lessen with use.
We are glad that the delivery met your expectations.
Do not hesitate to contact us for any questions or exchange needs.
Best regards.
The petanqueshop team