Customer reviews of PétanqueShop

Hello, We are sorry to hear that your experience did not meet your expectations. Please know that we place great importance on our customers' satisfaction and we would like to understand the details of your situation in order to improve our services. Indeed, we do not understand your message as you ordered on 11/12 and your order was shipped the same day. Please do not hesitate to contact us directly if you have a problem with your order. Best regards. The petanqueshop team

Hello, The 15% discount was applied because you had ordered a certain number of quantities, we unfortunately cannot apply this kind of discount on all orders. Moreover, a discount was added in loyalty points during your last order. Thank you for your understanding

Hello, You ordered on Thursday 18/12 in the evening. Your order was shipped on Friday 19/12. Delivery is therefore expected at the beginning of this week, as indicated in your order confirmation email. Thank you for your understanding. Best regards, The PétanqueShop team

Hello, do not hesitate to contact us directly so that we can provide you with all the necessary assistance. Your package seems to still be in transit as it was scanned today and has arrived in your department. Delivery should therefore be made soon. Thank you for your understanding. The petanqueshop team

Hello, We are sincerely sorry to learn that your order has not arrived within the expected time. We fully understand the frustration this may cause. We encourage you to contact us directly so that we can help you resolve this issue as soon as possible. Thank you for your understanding. The petanqueshop team

Hello, We understand your frustration regarding the feedback request sent before the receipt of your order. We appreciate your feedback which helps us improve our communication. Please do not hesitate to contact us for any questions or assistance. Best regards. The petanqueshop team

Hello, We are sorry to hear that you have not yet received your order. Please feel free to contact us directly so that we can help you resolve this issue as quickly as possible. Indeed, it has logically been available at the pickup point since Monday 08/12. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We are sorry to hear that your experience did not meet your expectations regarding the engraving. Your feedback is valuable, and we want to understand what happened. Please feel free to contact us directly so that we can resolve this issue. Best regards. The petanqueshop team

Hello, Thank you for taking the time to share your opinion. As indicated on the website, the Christmas offer is as follows: a pack of target/chamoisine/bag is offered for each competition triplet purchased. An additional gift (measuring tape or cap) is offered based on the amount of your order and not based on the number of triplets purchased. Thank you for your understanding. Best regards. The petanqueshop team

Hello, We invite you to contact our customer service directly by email. Indeed, the carrier is having a problem with your package because the delivery address provided during your order appears to be incomplete. Thank you for your understanding. Best regards, The PétanqueShop team

Hello, Thank you for taking the time to share your opinion. However, it is clearly stated on our website the following elements: "PetanqueShop offers you your delivery! Enjoy free shipping from 150€ of order! This offer is valid in mainland France, for delivery to a relay point in Colissimo." You can find this page here: https://www.petanqueshop.com/livraison-gratuite Thank you for your understanding. Best regards. The petanqueshop team

Hello, During your order, we communicated an indicative delivery date between December 3 and 5, 2025. We do not understand your rating of 1/5 as we are within the deadlines. Thank you for your understanding. Best regards. The petanqueshop team

Hello, Your order placed on October 15 was shipped on the 16th from our premises. Unfortunately, the pickup point you initially chose was full and the package could not be dropped off. It has been dropped off at another pickup point and you can pick it up until November 4. We apologize for the inconvenience caused, although it is independent of our will.

Hello, Your order placed on October 15 was shipped from our premises on October 16. Unfortunately, the carrier did not properly deliver your package. Our customer service has contacted you to resolve this issue.

Hello, We are sorry to hear that you received a product that does not satisfy you. However, the dimensions of the item are clearly indicated in the product description. It is also mentioned that the color of the product is not contractual and that you can contact us at the time of your order to convey your color preferences in order to satisfy you as best as possible. Thank you for your understanding. Best regards. The team at petanqueshop.com

Hello, you ordered lacquered pink goals and not fluo pink goals. You therefore received the correct item.

Hello, Thank you for taking the time to share your experience. We are sorry to learn that you encountered problems with our balls and the quality of the paint. In this regard, we clearly indicate in the product description that you ordered the following elements: "Particularity of varnished balls: these balls have a layer of varnish, which naturally wears off over time. Upon receipt, even new, these balls may show signs of impact on the varnish. This does not affect their quality in any way. This information is provided to inform our customers before their purchase. Thank you for your understanding. Best regards. The petanqueshop.com team

Hello, Thank you for your feedback and we are sorry to hear that you experienced unsatisfactory delivery times. However, you ordered a set that was not in stock in the desired dimensions. That is why, when you placed your order, we communicated an indicative delivery date between September 22, 2025, and October 1, 2025 (the timeframe indicated before finalizing your order). According to the tracking of your package, you were indeed delivered this Monday, September 22. We therefore met the deadlines indicated when you placed your order. Thank you for your understanding. Best regards. The petanqueshop.com team

Hello, Thank you for your feedback regarding the transport bag. We are sorry to learn that the dimensions do not meet your expectations. Your comments are essential for us to improve our products and our communication. As indicated on our site: "The bottom compartment allows you to store two triplets of pétanque plus a towel or four Lyonnaise balls. If you use the bag with pétanque balls, we recommend using the free space above the balls to store a towel or a cloth." Please feel free to contact us for any questions or assistance needed. Best regards. The petanqueshop.com team

Hello, Thank you for sharing your experience. We are sorry to learn that our magnetic balls did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your comments further. Best regards. The petanqueshop.com team

Hello, Your package arrived today at the delivery location you chose. As indicated when you placed your order, your package did arrive within the timeframe that was indicated to you, between August 25, 2025, and August 28, 2025. Best regards. The petanqueshop.com team

Hello, We are truly sorry to hear that your order arrived in poor condition due to the carrier. Your experience is important to us and we understand how frustrating this can be, especially with your competition approaching. However, your issue has been directly addressed by our customer service (refund of the first order + shipping of the second order). Thank you for your understanding. Best regards, The petanqueshop.com team

Hello, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve. Please feel free to contact us directly if you would like to discuss your experience further. Best regards. The petanqueshop.com team

Hello, Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Please do not hesitate to contact us to discuss your feelings, we are here to help you. Best regards. The petanquestock.com team

Hello, We are sorry to hear that your experience did not meet your expectations. However, as indicated several times by email, you ordered a La Boule Bleue striped set. These sets are made to order. Therefore, there is a delay of several weeks as indicated on the website, a delay that we also confirmed to you by email. We indicated a delivery date of August 28 at the earliest. Your order was shipped on Thursday, August 21. Therefore, we are within the deadlines indicated at the time of your order. Thank you for your understanding. Best regards. The petanqueshop.com team

Hello, Thank you for taking the time to share your experience. We are sorry to hear that your order was not complete upon delivery, but we are glad to see that the rest was shipped quickly. Please do not hesitate to contact us for any questions or additional assistance. Best regards. The petanqueshop.com team

Hello, Thank you for taking the time to share your feedback. We are sorry to learn that the product "magnetic pétanque goals" did not meet your expectations. Your feedback is important to us, and we will review it carefully to improve our offer. Please do not hesitate to contact us for any further assistance. Best regards. The petanquestock.com team

Hello, You placed an order on 01/08/2025 for a triplet from the brand La Boule Bleue with a regional series Corsica. As indicated on the website, "The balls with a stamp are made to order (delivery time about 4 weeks), and delivered with a storage bag." In other words, the information about this delay is indicated even before you add your item to the cart. Following your purchase, you contacted us on Sunday 03/08 to make a modification to the order and change the weight. We therefore made this modification on Monday, August 4. And in our email of 04/08, we reminded you that the delay was about 4 weeks (see attached document). Furthermore, as stated in the general terms and conditions of sale (GTC) that you accepted when placing your order, it is clearly stated that any order requiring special manufacturing (including La Boule Bleue triplets with special and regional series) cannot be canceled or refunded (see attached document). As we also indicated to you by email, we must receive your order within 1 to 2 weeks. Upon receipt, your order will be shipped. You will receive a confirmation email with your tracking number. Thank you for your understanding. Best regards, The PétanqueShop team

Hello, Thank you for your feedback. We are sorry to learn that the quality of the ordered product did not meet your expectations. However, it was clearly stated on the product page that it was a second-hand triplet. Additionally, a photo of the balls was provided so you could see their condition. Thank you for your understanding. Best regards. The petanqueshop.com team

Hello and thank you for taking the time to share your feedback. We are sorry to learn that the delivery did not match your order. We have contacted you so that you can send us photos of what you received and we can address your issue. We are still waiting for your response. We remain at your disposal. The petanqueshop.com team

Hello, We thank you for your feedback and are sorry to hear that your experience did not meet your expectations. We invite you to email us with photos of the received triplet. Thank you for your understanding. Best regards. The petanqueshop.com team

Hello, We understand your dissatisfaction. However, from your order, we informed you that the triplet was not in stock and that there was no timeline for restocking as it was a manufacturer shortage. Therefore, we offered you from the beginning either to modify your order or to cancel it, but you did not wish to do so, which resulted in this long delay. Thank you for your understanding. Best regards, The Pétanqueshop team

Hello, We are sincerely sorry to learn that you have not yet received your pétanque balls. However, the carrier attempted to deliver to you twice but it seems that your address is incomplete. We therefore invite you to provide them with the necessary information. You can also contact us by email for further information. Thank you for your understanding. Best regards. The petanquestock.com team

Hello, We are sorry to hear that your order was incomplete with the missing caps and cloths. Your satisfaction is our priority and we completely understand your frustration. Please do not hesitate to contact us directly so we can resolve this issue as quickly as possible. Best regards. The petanqueshop.com team

Hello, You ordered on Thursday, August 7 at 8:55 PM and your triplet was engraved and shipped on Friday, August 8. It is therefore normal that on Saturday, August 9, you still have not received your order. Delivery is scheduled for the beginning of this week, as indicated during your order "between August 11, 2025, and August 14, 2025". We do not understand your rating as we are within the deadlines. Thank you for your understanding. Best regards, The petanqueshop.com team

Hello, We are sorry to hear that you encountered sizing issues with your Obut clothing. We understand how frustrating it can be not to find the right fit. Your feedback is valuable and will help us improve our offering. Please feel free to contact us directly if you need further assistance. Best regards. The team at petanqueshop.com