The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Labels ultimately very wide for a model that is normally thin. Delivery time particularly long.
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Response from Petit-Fernand
Hello Salomé,
Thank you for taking the time to share your opinion. We understand that the dimensions of the labels and the delivery times did not meet your expectations. Your feedback is valuable and will help us improve our products and services. We are committed to providing you with the best possible experience. Please feel free to contact us to discuss your needs.
Have a nice day,
Camille C-Monetiquette
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Elodie A.
Rating: 1 out of 5
following a purchase from 05/08/2025
I am not happy unlike the labels I had bought previously. The ones I received require an iron to stick them on, whereas this was not specified at all in the description. I have better things to do; I simply wanted labels to stick on. Moreover, with the iron, the labels are impossible to remove, so I won't be able to resell my children's clothes as I used to... a waste of time and money. I am not happy at all.
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Response from Petit-Fernand
Hello Elodie,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our labels did not meet your expectations. Your feedback is valuable, and we will look into the clarity of our descriptions to avoid this type of inconvenience in the future.
I have sent you an email directly to propose a solution.
Best regards,
Alice C-Monetiquette
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Gillian R.
Rating: 1 out of 5
following a purchase from 26/07/2025
These Do not Work! After one was they fall off not Worth the money
Response from Petit-Fernand
Dear Gillian,
Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels.
This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.
Thank you again for bringing this to our attention.
Kind regards,
Giulia – Petit-Fernand
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Emilie P.
Rating: 1 out of 5
following a purchase from 01/08/2025
Order not received No response from customer service
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Response from Petit-Fernand
Hello Emilie,
Thank you for taking the time to share your experience with us. We are sorry to hear that you have not received your order and that our customer service has not been up to par. We have just contacted you by email.
Best regards,
Alice from C-Monetiquette
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Julie C.
Rating: 1 out of 5
following a purchase from 29/07/2025
I am unfortunately disappointed with the quality of the labels ordered to label my son's school supplies. The small labels designed for crayons/markers do not stick well at all... I will have to add tape to ensure they hold.
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Response from Petit-Fernand
Hello Julie,
Thank you for taking the time to share your opinion. We are sorry to hear that the quality of the labels you received does not meet your expectations. Your feedback is valuable and will help us improve our products. We have just contacted you directly to find a quick and effective solution!
Best regards,
Alice C-Monetiquette
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Florence M.
Rating: 1 out of 5
following a purchase from 19/06/2025
I am very disappointed with my iron-on labels that I ordered for my children's camp. Indeed, after one wash, the labels come off.
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Response from Petit-Fernand
Hello Florence,
We are sorry to hear that your labels do not meet your expectations. Your feedback is valuable and we will analyze it to improve the quality of our products. We have contacted you directly by email to offer you a quick and effective solution!
Best regards,
Alice from C-Monetiquette
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Magali C.
Rating: 1 out of 5
following a purchase from 03/08/2025
The promo code on the site was not applied and when I sent a message to customer service, the response was completely off-topic. I sent another email and since then no news... not very professional
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Response from Petit-Fernand
Hello Magali,
Thank you for your feedback and we sincerely apologize for this experience. Your satisfaction is essential to us. We have just contacted you again to find a quick solution to your situation. We want to resolve this issue quickly.
Best regards,
Alice C-Monetiquette
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Amy M.
Rating: 1 out of 5
following a purchase from 05/07/2025
I didn't receive my order.
Response from Petit-Fernand
Hi Amy,
We’re very sorry to hear that your order hasn’t arrived.
We’re contacting you right away to investigate and resolve this as quickly as possible.
Chiara, Petit-Fernand
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Zambelli G.
Rating: 1 out of 5
following a purchase from 17/07/2025
Order never arrived for the second time
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Response from Petit-Fernand
Good morning Giampiera,
thank you for your feedback and we are sorry again for the delivery issue.
As requested, the refund has already been processed.
We remain at your disposal for any further needs.
Chiara, Petit-Fernand
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Lieto A.
Rating: 1 out of 5
following a purchase from 19/07/2025
I have not received the ordered and paid goods
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Response from Petit-Fernand
Good morning Anna Maria,
we are very sorry to hear that you have not yet received your shipment.
We will contact you immediately via email to verify the situation together and find a solution.
Chiara, Petit-Fernand
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Vanessa G.
Rating: 1 out of 5
following a purchase from 31/07/2025
I had ordered a glass that was ultimately refunded. I had to send a message to find out why something was missing from the order and to get the refund ...
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Response from Petit-Fernand
Hello Vanessa,
Thank you for taking the time to share your experience. We are sorry for the inconvenience regarding your order. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us directly for any questions. We hope to see you soon on C-Monetiquette.
Best regards,
Alice C-Monetiquette
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Janine M.
Rating: 1 out of 5
following a purchase from 21/07/2025
Very poor service & would not recommend your site to anyone
Response from Petit-Fernand
Hi Janine,
We’re truly sorry to read your comment, especially since we did our best to resolve the issue promptly.
As a goodwill gesture, we resent your labels free of charge, even though the error did not come from our side. The name entered during the first order 4002507210 is visible in your original confirmation email 🙂
We're always here to help if needed.
Chiara, Petit-Fernand
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Pauline B.
Rating: 1 out of 5
following a purchase from 31/07/2025
Package not received after 3 weeks of purchase
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Response from Petit-Fernand
Hello Pauline,
Thank you for taking the time to share your opinion. We are sincerely sorry to learn that you have not received your package within the expected time. Your satisfaction is essential to us, and we are committed to improving our services. Please do not hesitate to contact us directly so that we can assist you in this situation.
Best regards,
Alice from C-Monetiquette
C
Christelle U.
Rating: 2 out of 5
following a purchase from 30/07/2025
I had requested two different formats and unfortunately received the same ones.
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Response from Petit-Fernand
Hello Christelle,
Thank you for taking the time to share your opinion. We are sorry to learn that your order did not meet your expectations.
Upon review, we observe that your order indeed consists of the same format for your two labels. We invite you to check your order confirmation containing the products you ordered.
Have a nice day,
Camille C-Monetiquette
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Clarisse L.
Rating: 2 out of 5
following a purchase from 29/07/2025
This is the second time I order labels that I find great. But unfortunately this time, the writing is less clear. A bit blurry. I even compared it with the previous ones.
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Response from Petit-Fernand
Hello Clarisse,
Thank you for taking the time to share your opinion. We are delighted that you liked your previous labels! We are sorry to learn that this time, the writing does not meet your expectations. Your feedback is valuable, and we will look into this closely to improve our service. Please feel free to contact us directly to resolve this issue.
Have a nice day,
Camille C-Monetiquette
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Manon B.
Rating: 2 out of 5
following a purchase from 29/07/2025
Too expensive compared to the quality
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Response from Petit-Fernand
Hello Manon,
Thank you for your feedback. We appreciate your comments and strive to offer quality products and impeccable service. Your opinion is valuable, and we will review it carefully to improve our offer. Please feel free to contact us with any other suggestions.
Have a nice day,
Camille C-Monetiquette
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Eykel F.
Rating: 1 out of 5
following a purchase from 29/07/2025
I am disappointed because I had ordered two different styles of labels and I only received one type.
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Response from Petit-Fernand
Hello Eykel,
Thank you for your feedback and we are sorry to hear that your order did not meet your expectations. After consultation, we find that the products you chose are indeed identical.
We remain available in the future to advise you during your purchase.
Have a nice day,
Camille C-MonEtiquette
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olivia R.
Rating: 1 out of 5
following a purchase from 28/07/2025
Incomplete order 3rd shopping experience 2 incomplete orders and 1 quality issue I do not recommend this site
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Response from Petit-Fernand
Hello Olivia,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experiences with C-MonEtiquette have not met your expectations. Your satisfaction is our priority, and we take your feedback very seriously.
We hope that the solutions proposed by our customer service are satisfactory for you. Your trust is precious, and we are determined to regain your confidence.
Have a nice day,
Camille C-MonEtiquette
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Elise C.
Rating: 1 out of 5
following a purchase from 28/07/2025
The pen and marker labels re-stick
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Response from Petit-Fernand
Hello Elise,
Thank you for taking the time to share your experience. We are sorry to learn that you encountered a problem with our labels. Your feedback is valuable and we will examine it closely to improve the quality of our products. We have just contacted you by email to assist you.
Best regards,
Alice C-Monetiquette
C
CHARLINE L.
Rating: 1 out of 5
following a purchase from 28/07/2025
The patterns appear well on the card but when I peel off the label the patterns are barely on the labels! I order often and I am very disappointed
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Response from Petit-Fernand
Hello Charline,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience with our labels did not meet your expectations. Your satisfaction is our priority and we take your feedback very seriously. We have just contacted you by email so that we can resolve this issue together and provide you with the quality you deserve.
Best regards,
Alice from C-Monetiquette
A
Annabel R.
Rating: 1 out of 5
following a purchase from 11/07/2025
I still have not received my labels!!
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Response from Petit-Fernand
Hello Annabel,
We are sorry to learn that you have not yet received your labels. We have just sent you an email directly so that we can resolve this issue as quickly as possible. Your satisfaction is our priority.
Best regards,
Alice C-Monetiquette
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Florie B.
Rating: 1 out of 5
following a purchase from 28/07/2025
The labels are larger than those ordered previously I am disappointed with the stamp
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Response from Petit-Fernand
Hello Florie,
Thank you for taking the time to share your opinion. We are sorry to learn that the labels and the stamp do not meet your expectations. Your satisfaction is our priority and we would like to understand more about your experience in order to assist you. We have just contacted you by email to find a solution to your problem.
Best regards,
Alice C-Monetiquette
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Emeline L.
Rating: 1 out of 5
following a purchase from 28/07/2025
The quality of the cup is more than mediocre: the text is crooked and the drawing is blurry. Despite a customer return and sending a second cup, the problem remains the same. At almost €15, it is honestly theft.
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Response from Petit-Fernand
Hello Emeline,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that the quality of your cup did not meet your expectations. At C-Monetiquette, we are committed to providing high-quality products and your feedback is essential for us to improve.
Have a nice day,
Camille C-MonEtiquette
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Virginie M.
Rating: 1 out of 5
following a purchase from 28/07/2025
Quality 0. I had ordered the same thing from you last year, it was very good. This order is horrible and absolutely not worth its price. I am disappointed.
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Response from Petit-Fernand
Hello Virginie,
Thank you for taking the time to share your opinion. We are sincerely sorry to hear that your last order did not meet your expectations. Your satisfaction is very important to us and we would like to understand the details of your experience in order to assist you. Therefore, we invite you to contact us via our contact form.
Have a nice day,
Camille C-MonEtiquette
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Melanie V.
Rating: 1 out of 5
following a purchase from 14/07/2025
I was convinced I had ordered self-adhesive labels but I received iron-on ones.
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Response from Petit-Fernand
Hello Melanie,
Thank you for your feedback. We are sorry to hear that your order does not meet your expectations. I see that your order indeed consists of iron-on labels and not self-adhesive ones for clothing.
We are available by email or phone to assist you if needed.
Have a nice day,
Camille C-MonEtiquette
S
Sanaa M.
Rating: 1 out of 5
following a purchase from 24/07/2025
Disappointed!
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Response from Petit-Fernand
Hello Sanaa,
We are sorry to read your message.
Our customer service is here to help if needed.
It would be a pleasure for us to assist you!
Have a nice day,
Camille C-MonEtiquette
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Victoria J.
Rating: 2 out of 5
following a purchase from 24/07/2025
Very disappointed with the water bottle ordered for my son. Let's just say it doesn't work properly, the straw inside must have a problem, certainly a hole. As a result, my son can't drink from it. In the end, way too expensive for what it is.
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Response from Petit-Fernand
Hello Victoria,
We are sincerely sorry for this defect on your product.
I see that our customer service was able to find a solution for you to use your water bottle as it should be.
Have a nice day,
Camille C-MonEtiquette
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Virginie J.
Rating: 1 out of 5
following a purchase from 25/07/2025
The labels were simply in an envelope and unfortunately they arrived damaged
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Response from Petit-Fernand
Hello Virginie,
We are sincerely sorry to read your comment.
Your labels should indeed not have arrived in this state.
To assist you better, we have just contacted you
Have a nice day,
Camille C-MonEtiquette
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Sarah D.
Rating: 1 out of 5
following a purchase from 15/07/2025
I have always order from here the last 3 years for my little girl school supplies love the quality so always came back. This year I order and said they were delivered when they weren't resent them out to me and still nothing. Really disappointing with the services this year amd that I never received my order either time that I had to go order else where and hope they come in time
Response from Petit-Fernand
Hi Sarah,
We’re really sorry for the trouble this year — especially after being a loyal customer. We’ll contact you immediately by email to investigate what happened and offer a solution.
Chiara, Petit-Fernand
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Bargigli A.
Rating: 2 out of 5
following a purchase from 13/07/2025
Many labels ironed on the clothes came off after the first wash
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Response from Petit-Fernand
Good morning Angela,
thank you for sharing your opinion. We are sorry to hear that you encountered problems with the labels,
We will contact you shortly to discuss the situation and find a solution together.
See you soon!
Chiara, Petit-Fernand
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Maria D.
Rating: 2 out of 5
following a purchase from 19/07/2025
Did not take into account my request regarding the color of the first name, yet contacted by email before production
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Response from Petit-Fernand
Hello Maria,
I am sorry that the modification we made to your order is not visible on the product received.
We have just contacted you to assist you
Have a nice day,
Camille C-MonEtiquette
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Julie L.
Rating: 2 out of 5
following a purchase from 22/07/2025
I don't like the finish of the bottle customization
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Response from Petit-Fernand
Hello Julie,
We are sorry to read your message.
The customization of our bottles is done by printing which can give a relief effect. We regret to see that this is not to your taste.
Our customer service is still available to discuss with you if needed.
Have a nice day,
Camille C-MonEtiquette
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Pisani S.
Rating: 1 out of 5
following a purchase from 12/07/2025
Unfortunately, I have not received the package
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Response from Petit-Fernand
Dear Susanna,
We are very sorry for the inconvenience. We will contact you soon to assist you and resolve the situation.
Chiara, Petit-Fernand
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Camille M.
Rating: 1 out of 5
following a purchase from 21/07/2025
Hello, an item (a personalized children's cup) is unfortunately missing from the package.
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Response from Petit-Fernand
Hello Camille,
I am sincerely sorry to learn about this issue regarding your order.
To assist you better, our customer service has just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Elodie D.
Rating: 1 out of 5
following a purchase from 20/07/2025
I received my daughter's water bottle already scratched.. at the price of the product I find this disappointing and especially shameful. I have a photo to support this.
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Response from Petit-Fernand
Hello,
I am truly sorry for this inconvenience. I will contact you by email to provide you with a quick solution.
Best regards,
Chiara – C-MonEtiquette
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Natalia H.
Rating: 2 out of 5
following a purchase from 17/06/2025
In principle, a great selection, great design options with beautiful motifs and great fonts. But again we received an order that was not well punched out. Some of the self-adhesive clothing labels have already ended up in the trash. Unfortunately!
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Response from Petit-Fernand
Good day Natalia,
I am sorry that you had problems with your order. I have just contacted you to offer you a solution.
Have a nice day,
Customer Service EsIstMeins.
M
Manuela N.
Rating: 1 out of 5
following a purchase from 18/07/2025
Package not received
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Response from Petit-Fernand
Hello Manuela,
Thank you for your message. After a return from La Poste due to an addressing issue, your order has already been resent and is currently in transit.
You should receive it very soon. If that is not the case, please do not hesitate to reply to the confirmation email of the reshipment: we will be happy to assist you!
Best regards,
Chiara – C-MonEtiquette
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PISANI T.
Rating: 2 out of 5
following a purchase from 10/07/2025
negative because I cannot track the package
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Response from Petit-Fernand
Dear Tommaso,
Thank you for your feedback. After checking, it appears that you chose the free shipping option, which does not include a tracking number.
Please do not hesitate to contact us if you experience delays in shipping, we will be happy to assist you.
Best regards.
Chiara, Petit-Fernand
R
Rahmet G.
Rating: 1 out of 5
following a purchase from 09/07/2025
I placed a large order. They simply forgot 2 lunch boxes in the package!!! Incredible. I did get my money back but the extra work shouldn't have been necessary...
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Response from Petit-Fernand
Good day, Rahmet,
Thank you very much for your great review!
Have a nice day,
Customer Service EsIstMeins
Y
Yasmine L.
Rating: 1 out of 5
following a purchase from 05/07/2025
I have not yet received my order, it has been a month.
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Response from Petit-Fernand
Hello Yasmine,
Thank you for your message and we are really sorry for this wait. We will contact you as soon as possible to resolve this issue.
Best regards,
Chiara – C-MonEtiquette
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