Customer reviews of Petit-Fernand

The labels are pretty but didn't even last the 5 days of camp! And I find them in the drum with every wash even though I followed the instructions for application. Disappointed therefore

I bought the personalized stamp, I am not happy with the price asked

Labels too big, not suitable

Not very happy! I haven’t received my order and it’s been reordered and still haven’t had anything I will not be shopping with this company again

I have ordered the stickers before, they were great, but this time they didn't really stick.

I had already purchased from you in the past and I was very satisfied. This time it happened that for two consecutive times the product never arrived.

The iron-on labels came off with the first wash

Non-waterproof backpack... Stickers stuck on the water bottle, not very thoughtful... I could have done it myself... Water bottle cap not compliant with my request. Anyway, disappointed.........

Hello I have ordered before and was very happy but this time the second name Theo cude come wrong it come as Theo code

I ordered 3 times from you: 1st time perfect, 2nd time the package never arrived, and 3rd time I paid to receive my package in 4 working days, it arrived 10 days later... when I had to find another solution. Very disappointed.

I received someone else's labels, but not mine. Following my complaint, I was told that I would receive my labels quickly, but after 10 days I still have nothing! I hope to receive them one day..

Not only is their description incorrect, but also the decoration of the bottles is not of good quality; the writing came off just 30 minutes after being taken out of the packaging, and since this is a bottle for preschoolers, I can't even imagine the state after use. After several complaints, no news from customer service.

Never received my product, second product has been re-sent and is now taking a very long time. I am doubtful I will receive this

Label on the water bottles that peels off only after a few days of use... Too bad

I not received them yet but it says I should of had them on the 18th of July I am still waiting.

I find the stickers way too wide for pens. They are displayed on pens on the side, which is why I assumed they were the right stickers.

The labels do not peel off, had to use a cutter to peel them off...

I ordered two personalized learning mugs, one was perfect, the other was delivered to me with a different design than the one I had chosen, so I was disappointed

Good morning Alessia,

Thank you for contacting us.

We noticed that you left a 1-star rating, but without any comment. We are sorry to hear that your experience was not satisfactory and we would like to understand better what did not work, so we can assist you better.

If you would like to provide us with more details, we are fully available to resolve any potential issues.

Best regards,
Chiara – Petit-Fernand

The stamp is really not great... I am very disappointed. The labels are the best and I regret not having made that choice.

1 missing product + 1 product from another customer received

Delivery time too long The labels do not stick to all surfaces, especially pencils.

A bent straw is not comfortable for a small child who splashes water all over themselves

I asked for very small labels for pencils and they are gigantic

Still have not recieved an order placed 3 weeks ago.

Very disappointed. I ordered labels with Chronopost delivery for a quick goal and use. I paid a high price for delivery which made me lose 48 hours and there is a missing series of labels in the package.

I did not receive the order. Now I don't care anymore. I would like a refund!

A customer for many years, I bought labels as I do every year and this year lunch boxes as well, but what a disappointment, a sticker on top and poorly stuck that overflows from the edges with bubbles (3 bought, all 3 are like this) extremely disappointed given the price.

I have been used to taking them for my daughter for 3 years, everything went well. But this time I also took some for my son, so 2 different packs, they mixed everything up, it doesn't look clean or professional at all, I have one pack full and a second with barely 4 pages! Now I have to flip through to find my daughter's or my son's labels. One pack each would have been perfect. Especially for 30 euros PER pack

I did not receive the package

First time I am disappointed. Envelope too small and half open, so the notebooks are damaged. Fortunately, the labels are fine.

The staples are poorly positioned and puncture my labels...

Hello! I have been buying for several years on the website and I think this will be my last purchase. They started changing the shipping method, something I didn't like because before they left the labels in the mailbox and didn't charge shipping fees, which was very convenient. At home, we work and this way we didn't have to keep an eye on the labels, but now they don't leave them in the mailbox, we have to pay attention to the messenger and on top of that, we have to pay shipping fees... we're going backwards! Another issue is the quality of the labels, at least the thermal adhesive ones that I buy, has worsened a bit; in fact, it is common for them to peel off a bit with the first wash, this was not the case before. I actually worked for many years in a residence for dependent elderly people and those were the labels I recommended to the families of the residents, but now I wouldn't think of doing that. Lastly, the last straw is that in my last order I saw that they have now increased the minimum number of labels to order; it used to be 10 and they had an affordable price, now they have raised it to 30. It seems like a rip-off to me because when you add the shipping costs and the minimum order, it makes it quite expensive compared to not so long ago. The truth is that I am very disappointed with the brand and how poorly they are treating buyers like me who have been trusting them for several years.

The small labels are poorly pre-cut and cut the pattern!!! For example, the rainbow no longer looks like a rainbow because a part is missing!!! Disappointed

Does not hold at all. First wash everything comes off even though it was well stuck. Very disappointing.

The received labels are not very well centered. Some peel off the pencils during use. I am disappointed with the value for money.

Stapled notebook on labels. Some have a hole

Not enough labels and does not communicate the tracking number

Regarding the labels, no worries, but the stickers on the bottles have already come off!

Order never arrived!