The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
A bit disappointed with my customization because in reality these are stickers placed on the items whereas 3 years ago it was really printed on the object.
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Response from Petit-Fernand
Hello Pauline,
Thank you for taking the time to share your opinion.
I confirm that the customization of our water bottles is done by printing directly on our bottles. The relief is present thanks to our protective layer ensuring the quality of our products.
Have a nice day,
Camille C-MonEtiquette
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Billi M.
Rating: 1 out of 5
following a purchase from 03/06/2025
Still not received my order nearly 5 weeks later
Response from Petit-Fernand
Hello Billi, I am really sorry for that. I will contact you shortly to help. Regards, Chiara, Petit-Fernand
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Olivia D.
Rating: 1 out of 5
following a purchase from 17/06/2025
Hello Madam, Sir, This is my second C-Monetiquette order, I was delighted the first time. This is not the case this time, the washable square labels for clothing are very difficult to detach from the backing, without damaging or even tearing them. There must have been a manufacturing defect with these, I would like to be able to replace them. Thank you, Best regards, Olivia de Laage
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Response from Petit-Fernand
Hello Olivia,
I am sorry to hear about this defect with your labels. Indeed, they should not be difficult to remove from your booklet.
I have therefore just contacted you by email to assist you.
Have a nice day,
C
Coralie C.
Rating: 2 out of 5
following a purchase from 28/06/2025
I usually get the labels from ludilabel, I found your aesthetic nice but after the first wash everything comes off
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Response from Petit-Fernand
Hello Coralie,
Thank you for informing us about this inconvenience regarding your order.
Our labels are designed to withstand many washes, so they should not come off like that.
To assist you better, we have just contacted you by email
Have a nice day,
Camille C-MonEtiquette
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vanessa F.
Rating: 1 out of 5
following a purchase from 22/06/2025
Label that comes off after the first wash even before. A real disappointment
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Response from Petit-Fernand
Hello Vanessa,
We are sorry to read your comment.
Our labels for clothing are designed to withstand washing. We have just contacted you to find a solution for you.
Have a nice day,
Camille C-MonEtiquette
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Isabelle C.
Rating: 2 out of 5
following a purchase from 24/06/2025
The delivery is too long, I have not yet received my order, yet I paid for a relay delivery to make it faster
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Sarah L.
Rating: 2 out of 5
following a purchase from 14/06/2025
Product arrived and wasn’t happy with the quality
Response from Petit-Fernand
Dear Sarah,
We will contact you shortly via email to assist and resolve the issue.
Best regards,
Chiara, Petit-Fernand
A
Apolline C.
Rating: 2 out of 5
following a purchase from 17/06/2025
The labels were delivered quickly but the cutting quality is very poor. The labels do not come off the notebook, you have to pull a bit in all directions. I have ordered several times but this time I am disappointed...
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Response from Petit-Fernand
Hello Apolline,
Thank you for your feedback.
I regret to read that your labels are difficult to remove from their supports.
In order to assist you better, I have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Rachel M.
Rating: 1 out of 5
following a purchase from 13/06/2025
My first set of labels from 2023 are so much better than the set I just recently ordered. The new stickers are so hard to peel off from the booklet, when I do eventually get it off it’s usually crumpled up. Really disappointed
Response from Petit-Fernand
Dear Rachel,
We will contact you shortly via email to assist and resolve the issue.
Best regards,
Chiara, Petit-Fernand
M
M F.
Rating: 1 out of 5
following a purchase from 12/06/2025
The quality has worsened; the labels do not peel off...it's a shame because I have been a customer for five years and this time has been the ONLY one with such a bad experience. I don't know what happened but the quality has substantially declined. Thank you
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Response from Petit-Fernand
Hello M,
Thank you for your loyalty
We are sorry to hear that this time you are having difficulties peeling the labels from their backing.
To help you as best as possible, I have just contacted you
Have a nice day,
Camille Petit-Fernand
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Julie C.
Rating: 2 out of 5
following a purchase from 23/06/2025
I wanted to "invest" in a stamp, but I find this one disappointing. There are stains when I stamp and sometimes the ink seeps through the fabric or the ink shows if the fabric is not thick. I prefer adhesive labels for the neck.
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Response from Petit-Fernand
Hello Julie,
Thank you for your feedback.
This is one of our new products, so your feedback is very important to us. I have just contacted you to discuss together
Have a nice day,
Camille C-MonEtiquette
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Marion C.
Rating: 1 out of 5
following a purchase from 17/06/2025
The labels do not peel off! They are poorly cut
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Response from Petit-Fernand
Hello Marion,
I am sincerely sorry to read your message.
This is a manufacturing anomaly, your labels should not be difficult to remove from their supports.
To help you, I have just contacted you
Have a nice day,
Camille C-MonEtiquette
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Julie F.
Rating: 2 out of 5
following a purchase from 22/06/2025
Invisible tampon on black clothing. For 30 euros I thought I would get white tights for dark clothing. It's a shame.
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Response from Petit-Fernand
Hello Julie,
I am sorry that the product ordered does not fully meet your satisfaction.
Indeed, we currently do not have white ink for our stamps.
This is one of our new products, so your feedback is valuable to us.
Have a nice day,
Camille C-MonEtiquette
A
AURIANE X.
Rating: 2 out of 5
following a purchase from 03/06/2025
This does not correspond to the product I thought I was buying (iron-on labels). Instead, I received labels to stick on the labels of the clothing, which does not meet my needs.
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Response from Petit-Fernand
Hello Auriane,
I am sorry that your order does not meet your expectations.
I see that you chose our self-adhesive labels that stick directly to the existing labels on your clothing. If you want our labels that apply with an iron, you can select our "iron-on labels" for your next order.
Have a nice day,
Camille C-MonEtiquette
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Manon V.
Rating: 1 out of 5
following a purchase from 21/06/2025
Very disappointed... I bought a water bottle for my daughter, unfortunately she dropped it and the cap broke... it didn't even last a week...
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Response from Petit-Fernand
Hello Manon,
I am sincerely sorry to read that the cap of your bottle broke after the fall.
To allow you to fully enjoy your product, we have made the caps of our bottles available on our website as spare parts. You can find them in our "bottles" tab and then in the "bottle cap" category.
Have a nice day,
Camille C-MonEtiquette
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Nathalie L.
Rating: 1 out of 5
following a purchase from 17/06/2025
The pre-cutting was poorly done for my last order, difficult to peel them off
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Response from Petit-Fernand
Hello Nathalie,
I am sincerely sorry that your labels are difficult to remove from their supports. I have therefore contacted you to help you as best as I can with this anomaly.
Have a nice day,
Camille C-MonEtiquette
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Kirsty C.
Rating: 1 out of 5
following a purchase from 09/06/2025
The stickers se not pre cut very well making it hard to peel off, which causes the label to have torn or curled edge. Which means they won’t stick to the garment. Having to use scissors to cut the edges. Very disappointed at the previous ones I brought were wonderful.
Response from Petit-Fernand
Dear Kirsty,
Thank you for your feedback, and we're truly sorry to hear that you're disappointed with your recent labels — especially as your previous experience was positive.
This is certainly not the quality we aim to deliver. We will contact you shortly via email to better understand the issue and find a solution together.
Thank you again for bringing this to our attention.
Kind regards,
Chiara – Petit-Fernand
S
Sarah S.
Rating: 1 out of 5
following a purchase from 08/06/2025
The stickers are not that good
Response from Petit-Fernand
Hi Sarah,
I'm really sorry to hear the stickers didn’t meet your expectations 😔
I'll reach out to you by email right away to better understand the issue and find a solution.
Chiara – Petit-Fernand
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Nour K.
Rating: 1 out of 5
following a purchase from 16/06/2025
Delivery time not respected, I paid an extra fee for express delivery and still received my package a week later.
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Response from Petit-Fernand
Hello Nour,
I have just processed the refund for the shipping costs, as the initial deadline was unfortunately not met.
I hope that, despite this technical setback, you will continue to place your trust in us.
I wish you a very beautiful summer,
Sandra
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Nina P.
Rating: 2 out of 5
following a purchase from 05/06/2025
So far I have always been satisfied. But this time not at all. Still 14 days like always nothing no order there. Then it was sent out but unfortunately not completely.
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Response from Petit-Fernand
Good day,
thank you for your nice feedback. It is nice to hear that you were satisfied with your order.
Have a nice day,
Customer Service EsIstMeins
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Isabelle T.
Rating: 2 out of 5
following a purchase from 06/06/2025
On this order, the labels are very difficult to peel off and there is a plastic film left around the label.
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Response from Petit-Fernand
Hello Isabelle,
Thank you for taking the time to write to us.
I confirm the return of the order.
A big thank you for your trust,
Sandra
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Stéphanie A.
Rating: 1 out of 5
following a purchase from 12/06/2025
I stick my label, I press for a few seconds. The garment is not worn for 24 hours. And yet as soon as it goes into the machine in the wash, I find my clothes without labels. And sometimes I find them stuck on another garment in the middle of a pair of pants, in the middle, a blouse…
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Laetitiacyrille T.
Rating: 2 out of 5
following a purchase from 12/06/2025
The label does not stick and is impossible to remove from the plate
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Response from Petit-Fernand
Hello Laetitia,
I just sent you an email to help you.
Sorry to read your message. Rest assured, a new order is coming very soon.
Wishing you a very nice summer,
Sandra
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Noemie B.
Rating: 1 out of 5
following a purchase from 12/06/2025
The labels are difficult to remove and peel off
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Response from Petit-Fernand
Hello Noémie,
We are sincerely sorry to read your message.
Our customer service has just contacted you to assist you with your order.
You should indeed not encounter any difficulties in removing your labels from their supports.
Have a nice day,
Camille C-MonEtiquette
A
Alyson G.
Rating: 1 out of 5
following a purchase from 06/06/2025
I have contacted several times to warn that I cannot peel off my labels without tearing them or impossible to peel them off so unusable no response from anyone
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Response from Petit-Fernand
Hello Alyson,
We are sincerely sorry to hear about this inconvenience with your order.
Following your conversation with our customer service, we are sending you replacement labels so that you can fully enjoy your products.
Have a nice day,
Camille C-MonEtiquette
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Esther C.
Rating: 1 out of 5
following a purchase from 09/06/2025
I was charged twice and only received one order!!
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Response from Petit-Fernand
Hello Esther,
We are sorry to read your comment.
We only have one payment registered in your name.
In order to resolve this situation as quickly as possible, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Nolwenn B.
Rating: 2 out of 5
following a purchase from 07/06/2025
Disappointed with this last order. Labels that peel off poorly, writing and color changed even though I requested a reprint of labels I had already ordered.
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Response from Petit-Fernand
Hello Nolween,
We are sorry to hear that your last order did not fully meet your expectations.
In order to better understand the situation and assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
S
Soheila B.
Rating: 1 out of 5
following a purchase from 06/06/2025
Very disappointed this time the labels are impossible to peel off the packaging, I think it's a glue problem.
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Response from Petit-Fernand
Hello Shheila,
We are sincerely sorry that this time your order does not bring you complete satisfaction.
As you may have noticed in the past, our labels are normally easy to use. We have therefore just contacted you to help you!
Have a nice day,
Camille C-MonEtiquette
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Emmanuelle D.
Rating: 1 out of 5
following a purchase from 30/05/2025
Quite disappointed with the product received Personalized children's water bottle with straw Does not work properly at the straw level 34€ for a product that is useless!
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Response from Petit-Fernand
Hello Emmanuelle,
We are sincerely sorry to read your review.
Our water bottles are specially designed to facilitate use for your children. It is therefore with regret that we read your message. In order to understand the problem encountered and assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Marie Hélène J.
Rating: 1 out of 5
following a purchase from 01/06/2025
The labels do not stick, I am annoyed
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Response from Petit-Fernand
Hello Marie-Hélène,
Thank you for informing us of this anomaly.
In order to assist you better, our teams have just contacted you to propose a solution.
Have a nice day,
Camille C-MonEtiquette
C
Chloe C.
Rating: 1 out of 5
following a purchase from 05/05/2025
The labels come off after the first wash, yet I took the right clothing labels...
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Response from Petit-Fernand
Hello Chloé,
Thank you for sharing your feedback with us.
We are sincerely sorry to hear that your clothing labels have come off.
This is indeed not usual, therefore, we have just contacted you to assist you as best as we can.
Have a nice day,
Camille C-MonEtiquette
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Veronique B.
Rating: 2 out of 5
following a purchase from 01/06/2025
The labels do not stick to the clothes, the ones we use with the iron. I respected the deadline but nothing works. My daughter is going on a school trip, so I'm not very satisfied to have to go buy labels in a store.
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Response from Petit-Fernand
Hello Véronique,
We are sincerely sorry to read that your labels have come off. Our labels are indeed designed to be very durable, and we are sorry for this anomaly.
In order to assist you, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
M
Mylène D.
Rating: 1 out of 5
following a purchase from 26/05/2025
Not only was the color wrong, but the design was too. To top it all off, the labels were unpeelable.
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Response from Petit-Fernand
Hello Mylène,
We are sorry to read your review.
Our teams have just contacted you to understand the incident encountered with your order and to assist you as best as possible
Have a nice day,
Camille C-MonEtiquette
J
justine L.
Rating: 1 out of 5
following a purchase from 19/05/2025
The labels do not peel off well from the sheet. It's very hard to handle them.
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Response from Petit-Fernand
Hello Justine,
We are sorry to read your message. It must be a manufacturing anomaly.
We have just contacted you to arrange a replacement shipment for your labels!
Have a nice day,
Camille C-MonEtiquette
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farida B.
Rating: 2 out of 5
following a purchase from 19/05/2025
The labels received on this order are very difficult to remove before being stuck and sometimes tear.
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Response from Petit-Fernand
Hello Farida,
We are sincerely sorry to hear that your labels are difficult to remove from their backing.
We have just contacted you to offer a solution! 😊
Have a nice day,
Camille C-MonEtiquette
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Sabrina D.
Rating: 2 out of 5
following a purchase from 18/05/2025
this is the 2nd time I order. the 1st order was perfect but now it's impossible to peel off the labels 😏
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Response from Petit-Fernand
Hello Sabrina,
We are sincerely sorry to hear that your labels are difficult to remove from their backing. It must be a defect during the cutting process, our apologies.
A new production has just been set up to replace the labels you received 😌
Have a nice day,
Camille C-MonEtiquette
S
salome A.
Rating: 2 out of 5
following a purchase from 15/05/2025
The labels are difficult to peel off, the perforation is not good and as a result the label bends, I will not renew the experience.
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Response from Petit-Fernand
Hello Salomé,
We are sincerely sorry to read your message.
Your labels should indeed not be difficult to remove from their backing. Therefore, to assist you better, our team has just contacted you. 😊
Have a nice day,
Camille C-MonEtiquette
C
Cynthia D.
Rating: 1 out of 5
following a purchase from 02/05/2025
Very disappointed, the box is superb, however the water bottle, the colors do not match what I ordered, I sent an email, they were supposed to get back to me with a solution but still no response...
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Response from Petit-Fernand
Hello Cynthia,
Thank you for your message.
We are sorry that the water bottle does not meet your expectations. However, we hope that the solution provided by our customer service will be satisfactory for you 🙂
Have a nice day,
Camille C-MonEtiquette
S
Sophie C.
Rating: 1 out of 5
following a purchase from 03/05/2025
Disappointed. The labels are very large and the writing is a bit blurry. Too bad, this is the first time I see this mediocre quality on this site and it fell on me..
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Response from Petit-Fernand
Hello Sophie,
Thank you for sharing your opinion.
Your labels should indeed not be blurry as you may have seen in the past.
Therefore, our customer service has just contacted you to assist you 🙂
Have a nice day,
Camille C-MonEtiquette
S
Sandra A.
Rating: 2 out of 5
following a purchase from 02/05/2025
I always get my labels from C-Monetiquette, I have always been very satisfied but not this time. The labels come off especially during the washing of the clothes, yet I wash at 30° or 40°. I followed the instructions with the iron. I will no longer place orders for clothing labels.
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Response from Petit-Fernand
Hello Sandra,
We are sorry to read your comment.
As you may have seen in your previous orders, our labels are normally quite resistant during washes.
To understand this situation and assist you, our customer service has just contacted you. 😊
Have a nice day,
Camille C-MonEtiquette
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