The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I usually buy for class labels. I wanted to buy labels for a first communion. They are quite coarse. Lacking finesse. I don't think I can use them.
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Response from Petit-Fernand
Hello Mathilde,
We are sorry that the labels ordered do not meet your expectations.
Our customizer allows you to see a visual of your order before validation to avoid any disappointment. We are sorry that this was not enough for you 😔
We are available if needed.
Have a nice day,
Camille C-MonEtiquette
M
Marine M.
Rating: 2 out of 5
following a purchase from 17/04/2025
I find the check system necessarily practical... I also think that the label formats are not necessarily varied enough. For example, at a competitor's, I was able to get round labels, or shorter ones... which allows for a wider use... Not sure if I will come back, we'll see about the longevity on textiles and objects.
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Response from Petit-Fernand
Hello,
Thank you, your feedback is important to us.
For our object labels, you also have the option to choose from different formats (round, rectangular, multi-line...) to best adapt to all surfaces.
Our team is available to answer your questions via our contact form 😊
Have a nice day,
Camille C-MonEtiquette
A
Aubout L.
Rating: 2 out of 5
following a purchase from 12/04/2025
The labels come off quite easily.
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Response from Petit-Fernand
Hello,
We regret to read your comment.
Our labels are specifically designed to be very durable during washes.
It is therefore not normal for yours to come off easily.
Our teams have just contacted you to assist you.
Have a nice day,
C-MonEtiquette
M
Mylène D.
Rating: 2 out of 5
following a purchase from 12/04/2025
The adhesive labels come off in the wash.
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Response from Petit-Fernand
Hello Mylène,
We are sorry to read your message. Our labels are designed to withstand many washes.
Therefore, our customer service has just contacted you to assist you as soon as possible.
Have a nice day,
C-MonEtiquette
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Elodie D.
Rating: 1 out of 5
following a purchase from 10/04/2025
I paid higher shipping fees to receive my order within 24 hours because it was urgent, and I received my order after 4 days; it was too late for me. I would like to be refunded for the shipping fees.
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Response from Petit-Fernand
Hello Elodie,
We sincerely apologize for the delivery delay by the carrier.
The shipping fees have indeed been refunded to you.
We remain available via our contact form if you need assistance or have any requests.
Have a nice day,
C-MonEtiquette
D
Delphine B.
Rating: 1 out of 5
following a purchase from 10/04/2025
I am disappointed with the result of my order. The letter T looks like L!! But for customer service, it's normal and since I validated the order, it's considered compliant!! Never again with them.
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Response from Petit-Fernand
Hello Delphine,
We regret to read your message.
You can indeed view the rendering of the chosen font on our customizer. The final result of your labels will indeed be in accordance with what is shown on our site.
Once your order is manufactured and shipped, we unfortunately cannot intervene on your customization, we are sorry.
We remain available if needed.
Have a nice day,
C-MonEtiquette
J
Juliana A.
Rating: 1 out of 5
following a purchase from 09/04/2025
The labels on the clothes are peeling off, I am super disappointed.
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Response from Petit-Fernand
Hello Juliana,
We are sorry to read your message.
Our labels are normally very durable. To assist you, our teams have just contacted you :)
Have a nice day,
C-MonEtiquette
M
Marta C.
Rating: 1 out of 5
following a purchase from 29/03/2025
I have placed orders several times and until now I was satisfied.. but with this last one I can't say the same since using the same type of label as always and the same ironing method etc practically all the labels I put on my son's clothes have fallen off after the first wash..
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Response from Petit-Fernand
Hello Marta,
We are sorry to read your message.
As you may have noticed in the past, our labels should not come off like that. To assist you as soon as possible, we have just contacted you :)
Have a good day,
Camille Petit-Fernand
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Thierry M.
Rating: 2 out of 5
following a purchase from 05/04/2025
The iron burned the garment before the label was applied.
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Response from Petit-Fernand
Hello,
We are sorry to read your message. As we specify on our website, for the most delicate textiles, we recommend using our self-adhesive labels for clothing to stick on the existing labels of your garments.
Have a nice day,
C-MonEtiquette
P
PRIYANTHI M.
Rating: 1 out of 5
following a purchase from 06/04/2025
It doesn't stick on the clothes after washing.
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Response from Petit-Fernand
Hello,
We are sorry that your labels came off after washing. The quality of our products is our priority. For this reason, we have just contacted you to understand and offer you an appropriate solution. 😊
Have a nice day,
C-MonEtiquette
A
Anne-Marie M.
Rating: 2 out of 5
following a purchase from 04/04/2025
Disappointed with the item... For the straw bottle, the spout is too wide and the straw falls out easily, and now my child has lost it and this bottle is no longer useful, it's a shame after 1 week.
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Response from Petit-Fernand
Hello Anne-Marie,
We are sincerely sorry that the straw received is not the right size.
We have just contacted you to resolve your issue.
Have a nice day,
C-MonEtiquette
F
Fabienne L.
Rating: 1 out of 5
following a purchase from 03/04/2025
Label requested to accompany a baptism gift. Your logo was not necessary on the label.
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Response from Petit-Fernand
Hello Fabienne,
We hope that the labels you personalized meet your expectations. A sticker with our logo is indeed present on our label sheets to avoid displaying our name. However, you can remove it if you prefer and keep only the labels you designed.
Have a nice day,
C-MonEtiquette
D
Diane P.
Rating: 2 out of 5
following a purchase from 17/03/2025
I ordered iron-on labels for the clothes of my 3 daughters. They arrived very quickly. However, I am very disappointed with the quality; they come off after the first wash despite following the application procedure with the iron. And no matter the fabric of the garment, they do not hold.
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Response from Petit-Fernand
Hello Diane,
We are sorry that your labels have come off. Following your exchanges with our customer service, we hope that the labels we are sending you will meet your expectations. 😊
Have a nice day,
C-MonEtiquette
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Laura G.
Rating: 1 out of 5
following a purchase from 01/04/2025
The label is not in the name I requested..
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Response from Petit-Fernand
Hello Laura, We are sincerely sorry to read your message. Our customer service has just contacted you to help you as soon as possible. 😊 Have a nice day, C-MonEtiquette
L
Lea S.
Rating: 1 out of 5
following a purchase from 31/03/2025
All the labels came off after the first wash everywhere in my machine. I've wanted to buy them for a long time, and I regret it a lot; they only served once during the trip.
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Response from Petit-Fernand
Hello Léa, I'm sorry to see that your order does not meet your expectations. I just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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Nadia Z.
Rating: 2 out of 5
following a purchase from 31/03/2025
The name stuck on the water bottle started to fade after the first wash…
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Response from Petit-Fernand
Hello, I am sorry to read your message. I just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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Pauline P.
Rating: 2 out of 5
following a purchase from 27/03/2025
My last order was satisfactory, but since the previous one was defective and I received no response after sending an email, the labels were very difficult to peel off their pouch, which distorted them. No response, no compensation.
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Response from Petit-Fernand
Hello, We are surprised to read your review, as we have not received any email from you. We have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
C
charline M.
Rating: 2 out of 5
following a purchase from 25/03/2025
The thermal labels for clothing have changed in quality, they do not 'stick' and smell like melted plastic when we apply them with an iron, (despite following the instructions carefully) we did not have this problem before.
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Response from Petit-Fernand
Hello Charline, Thank you very much for your feedback. I am sincerely sorry to see that the labels do not meet your expectations. I have just contacted you to offer a solution. Have a nice day, C-MonEtiquette Customer Service
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marine M.
Rating: 1 out of 5
following a purchase from 26/03/2025
Don't notify when they are out of stock, I've been waiting for the new cap for two weeks and still nothing.
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Response from Petit-Fernand
Hello,
We sincerely apologize for this out of stock situation, the caps in the color you initially selected have indeed been victims of their success.
Our teams are doing their best to send you your caps as soon as possible 😊
Have a nice day,
C-MonEtiquette
S
Sarra A.
Rating: 2 out of 5
following a purchase from 26/03/2025
However, used to making labels. Very disappointed with the quality, the labels detach very difficultly and get damaged one time out of two. The only positive point is the design and color chosen by my daughter.
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Response from Petit-Fernand
Hello Sarra,
We have just received your feedback and are sincerely sorry. Our teams have just contacted you to assist you in this situation.
Have a nice day,
C-MonEtiquette
S
Sue G.
Rating: 2 out of 5
following a purchase from 13/03/2025
Problem was rectified but wrong name on labels were sent out firstly. Ordered a boys name, girls arrived. Had to wait again. Prob wouldn't recommend
Response from Petit-Fernand
Hi Sue,
We're truly sorry for the mix-up with your order. We did our best to make it right by sending a corrected set as quickly as possible. Thank you so much for your patience and understanding — it means a lot to us!
Chiara, Petit-Fernand
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Noémie P.
Rating: 2 out of 5
following a purchase from 24/03/2025
Half of the labels do not peel off well at all. Sometimes it is even impossible to detach them from their backing.
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Response from Petit-Fernand
Hello Noémie,
Your labels should indeed come off easily from your notebook. To assist you with the issue you are experiencing, our team has just contacted you 😊
Have a nice day,
C-MonEtiquette
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Lise D.
Rating: 1 out of 5
following a purchase from 24/03/2025
The bags are really too small.
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Response from Petit-Fernand
Hello Lise,
We are sorry that our bags do not fully meet your expectations.
We provide the dimensions of our bags on our website to help you get a better idea of the actual size. We regret that this was not enough 😔
We remain open to any suggestions to improve your experience on our site!
Have a nice day,
C-MonEtiquette
F
France F.
Rating: 2 out of 5
following a purchase from 16/03/2025
The duffel bag is much smaller than the one shown in the photos.
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Response from Petit-Fernand
Hello France,
We are sorry that our bag does not fully meet your satisfaction.
The dimensions of our products are available on our website to help you better visualize the final result.
We regret that this information was not sufficient for you😔
Have a nice day,
C-MonEtiquette
A
AMELIE P.
Rating: 2 out of 5
following a purchase from 19/03/2025
The labels are very nice, but on the practical side, it remains to be reviewed: it is not easy to detach them from the support. Pieces of the plastic film remain stuck to the label.
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Response from Petit-Fernand
Hello Amélie,
Thank you for sharing your feedback. We have just contacted you to assist you.
Your labels should not be difficult to remove from their supports 😊
Have a nice day,
C-MonEtiquette
D
Davina K.
Rating: 2 out of 5
following a purchase from 03/03/2025
Unfortunately, many stickers were not really peelable, and when you tried to do so, they broke. I found that very disappointing.
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Response from Petit-Fernand
Good day,
C
Chantelle D.
Rating: 2 out of 5
following a purchase from 04/03/2025
I don't know if there was a mistake with my stickers, but some are of very poor quality and color.
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Response from Petit-Fernand
Hello Chantelle,
Our customer service has just contacted you.
We are here to help you!
Have a good day,
Camille Petit-Fernand
F
Florence L.
Rating: 2 out of 5
following a purchase from 13/03/2025
0 : Font too small
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Response from Petit-Fernand
1 : Hello Florence,
We are sorry that the rendering of your labels does not meet your expectations.
We do everything on our site to allow you to visualize the final result.
It is with regret that we note that in your case this has not been sufficient 😔
We remain available if needed.
Have a nice day,
C-MonEtiquette
G
Guatieri F.
Rating: 1 out of 5
following a purchase from 01/03/2025
I have never received my order twice
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Response from Petit-Fernand
Dear Federica,
We are very surprised to read your comment, as we have already assisted you and shipped a second order, which is currently in transit. You should receive it very soon.
We apologize for the inconveniences and remain at your disposal for any further information or assistance.
Best regards,
Chiara, Petit-Fernand
A
Angelique S.
Rating: 2 out of 5
following a purchase from 11/03/2025
I'm so disappointed, the little cherries are starting to fade! I love the concept but really for the price I'm disgusted! I've only washed it by hand 3 times and without rubbing the outside. If I had known, I wouldn't have bought it! It's a shame because I love your site.
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Response from Petit-Fernand
Hello Angélique,
The quality of our products is essential to us. Therefore, the illustrations on your water bottle should not fade as you describe.
To assist you in this situation, our customer service has just contacted you!
Have a nice day,
Camille C-MonEtiquette
C
Carp S.
Rating: 1 out of 5
following a purchase from 28/02/2025
I have not received my order until today and I have not been contacted by anyone to tell me what happened or even to get my money back. Disappointing
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Response from Petit-Fernand
Dear Sabrina,
We are very sorry to hear about your disappointing experience. According to the tracking data, your order is marked as delivered. However, we are committed to contacting you directly to ensure that everything went well and to resolve the situation in the best possible way.
Thank you for your patience and we remain at your disposal for any further information.
Best regards,
Chiara, Petit-Fernand
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Dalla Palma V.
Rating: 1 out of 5
following a purchase from 27/02/2025
Order never received
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Response from Petit-Fernand
Good morning Valentina,
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
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Tom C.
Rating: 1 out of 5
following a purchase from 23/02/2025
Very poor quality of lunchbox for the price paid! Used 2 times, barely fell to the ground and completely broken!
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Response from Petit-Fernand
Hello Tom,
We are sorry to read your message.
I see that our customer service was able to respond to your complaint through our form by offering you a solution 😊
We remain available if needed!
Have a nice day,
C-MonEtiquette
J
Jessica D.
Rating: 1 out of 5
following a purchase from 23/02/2025
Order never arrived.
Response from Petit-Fernand
Hello Jessica,
We're really sorry to hear that your order hasn't arrived. However, we have already processed a refund for your order. If you have any further questions or concerns, please feel free to reach out, and we’ll be happy to assist you.
Best regards,
Chiara, Petit-Fernand
Y
Yannick T.
Rating: 2 out of 5
following a purchase from 06/03/2025
This is the 2nd time I order personalized mugs for my grandchildren. Completely satisfied upon receiving the first one, but that's not the case this time. The screen printing is partially flawed. The end of the design is blistered and I don't think it will withstand washing, and I regret it because this site seemed safe and serious to me. Fast shipping, careful packaging.
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Response from Petit-Fernand
Hello Yannick,
Thank you for taking the time to give us feedback!
We are sincerely sorry to hear about this manufacturing defect. It is not normal for the result of your order to be as you described.
To assist you, we have just contacted you 😊
Have a nice day,
Camille C-MonEtiquette
D
Demi N.
Rating: 1 out of 5
following a purchase from 23/02/2025
I ordered time ago and didn’t receive my order so now use are only sending me a new order out
Response from Petit-Fernand
Hi Demi,
I’m really sorry for the inconvenience and the delay in receiving your order. Our customer service team has already arranged to send you a new order to make up for the postal delay. If you have any further questions or need assistance, feel free to reach out. Thank you for your patience!
Chiara, Petit-Fernand
V
Virgilio A.
Rating: 1 out of 5
following a purchase from 21/02/2025
0: The order never arrived at its destination
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Response from Petit-Fernand
1: Good morning Antonella,
We are very sorry to read your review. As we communicated to you via email, we proposed a new order, but you chose to opt for a refund, which we have already processed.
We tried to resolve the issue of the delay in delivery by the postal service by proposing alternative solutions.
We apologize again for the inconvenience and remain at your disposal for any further needs.
Best regards,
Chiara, Petit-Fernand
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Céline D.
Rating: 2 out of 5
following a purchase from 03/03/2025
The labels are pretty, but those meant to withstand washing came off after the first wash at 30 degrees. Disappointed.
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Response from Petit-Fernand
Hello Céline,
Thank you for sharing this information with us. Your iron-on labels should not come off like that after washing.
In order to understand what might have happened and offer you a solution, we have just contacted you.
Have a nice day,
Camille C-MonEtiquette
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Loredana B.
Rating: 1 out of 5
following a purchase from 19/02/2025
Unfortunately, I have not received my order
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Response from Petit-Fernand
Good morning Loredana,
We are very sorry for the inconvenience, but we have not received any complaint from you. We will contact you as soon as possible to resolve the issue.
Chiara, Petit-Fernand
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Gabriele S.
Rating: 2 out of 5
following a purchase from 20/02/2025
Everything was ok, but too expensive for further orders.
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Response from Petit-Fernand
Good morning,
Thank you for your feedback.
We offer special offers very regularly in order to limit costs.
Have a nice day,
Customer service EsIstMeins
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