The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
It took a very long time to receive the order. The labels are very difficult to remove from the foil and tear. Very unfortunate, I will not be ordering again
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Response from Petit-Fernand
Good day,
P
Paula M.
Rating: 1 out of 5
following a purchase from 16/02/2025
I have always bought my son's school labels and never had the problems I had with my last purchase. I chose rectangular adhesive labels for clothes and other elongated thermo-adhesive labels. The adhesive ones are a horror, there is no way to peel them off, the plastic protector that covers them does not let you separate them and I had to cut them one by one with scissors, something that had never happened to me with them. A complete disaster. I sent them an email, but they gave me the silence for an answer and now they send me an email to give my opinion... if you had answered my email with an explanation, surely I would not be writing this negative review. Best regards!
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Response from Petit-Fernand
Hello Paula,
We are sorry to read your message.
After our call, I confirm you the shipment of some replacement labels.
In fact, the labels should not be so difficult to remove. It must be a cutting fault, we are sorry. 😊
Good day,
Camille Petit-Fernand
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Malvavasi S.
Rating: 1 out of 5
following a purchase from 16/02/2025
I contacted the company immediately after ordering because I saw in the summary that the house number was wrong. I never received a response and the package never arrived. It's been a month and a half.
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Response from Petit-Fernand
Good morning Sabrina,
We are very surprised to read your comment. We have responded to your request and, in our last email, confirmed that we have corrected the incorrect address that was provided to us at the time of your order. We will resume the exchange from that communication and will do everything we can to help you resolve the situation. Please check your inbox and we apologize for any inconvenience.
Clare, Petit-Fernand
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Sabina S.
Rating: 2 out of 5
following a purchase from 25/02/2025
I ordered clothing labels. As soon as the garment is washed, they peel off and stick everywhere and anywhere. Not resistant to washing.
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Response from Petit-Fernand
Hello Sabina,
We're sorry to read your message.
Our labels are specially designed to withstand repeated washing.
To help you in this situation, we've just got in touch with you! 😊
Have a nice day,
Camille C-MonEtiquette
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Nadi C.
Rating: 1 out of 5
following a purchase from 14/02/2025
I never got my order. Never received it. How can I ask for jl refund?
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Response from Petit-Fernand
Good morning Chaima,
We are very sorry for the mishap. We have not received any complaint from you regarding the order, but our customer service team will contact you as soon as possible to resolve the situation and assist you in the refund process. We thank you for your patience and apologize for the inconvenience.
Clare, Petit-Fernand
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Valérie B.
Rating: 1 out of 5
following a purchase from 24/02/2025
Iron-on labels for clothing come off in the first wash, despite following the instructions. I have not encountered this problem with any other label supplier.
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Response from Petit-Fernand
Hello Valérie,
We are very sorry to read your message.
Our iron-on labels are specially designed to withstand repeated washing. It is therefore not normal for them to peel off.
To help you in this situation, we've contacted you by phone and e-mail to propose a solution! 😊
Have a nice day,
Camille C-MonEtiquette
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Soukaina S.
Rating: 1 out of 5
following a purchase from 18/02/2025
Despite several attempts, it's impossible to drink water from the flask I ordered. When sucked in, no liquid seems to pass through. This makes the bottle unusable. Very disappointed
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Response from Petit-Fernand
Hello Soukaina,
Following our telephone conversation, the plug we are sending you should no longer present this problem.
We remain available for any questions 😊
Have a nice day,
Camille C-MonEtiquette
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Marie-Sophie J.
Rating: 2 out of 5
following a purchase from 21/02/2025
The inscription ' n ' ' is not representative of what I received letters too large compared to the model
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Response from Petit-Fernand
Hello Marie-Sophie,
Thank you for your feedback, it's very important to us.
We try to make the visual of our site as close as possible to reality. We're sorry if a difference appears on your order...
We'll pass on your message to the relevant department :)
Have a nice day,
Camille C-MonEtiquette
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Nadia S.
Rating: 1 out of 5
following a purchase from 18/02/2025
Parcel never received despite payment for Chronopost. No apologies from customer service.
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Response from Petit-Fernand
Hello Nadia,
We are very sorry that your order did not reach us. I can confirm that your money has been refunded. We hope to see you again on a future occasion 😊
Have a nice day,
Camille C-MonEtiquette
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Lucia R.
Rating: 1 out of 5
following a purchase from 07/02/2025
Many days have passed and I still don't receive the order, very late
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Response from Petit-Fernand
Good morning Lucia,
We are very sorry to hear that you have not yet received your order. We have not received any complaints from you previously, but we will endeavor to contact you directly to help you resolve the situation as soon as possible.
We thank you for your patience and remain available for any other needs.
Sincerely,
Clare, Petit-Fernand
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Pascal H.
Rating: 1 out of 5
following a purchase from 10/02/2025
The labels are very difficult to remove
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Response from Petit-Fernand
Hello Pascal,
We're sorry to read your comment.
It's not normal for your labels to be difficult to remove from your notebook.
Our customer service has just contacted you to help!
Have a nice day!
Camille C-MonEtiquette
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Peggy P.
Rating: 1 out of 5
following a purchase from 16/02/2025
So far I haven't received my order and after a reply from the after-sales service saying it would arrive before March 1st, it's now the 3rd and still nothing. And no message to keep me informed as previously mentioned in a more than unsatisfactory e-mail. My niece recommended you, but I don't think so!
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Response from Petit-Fernand
Hello Peggy,
We are very sorry that your order has not yet arrived.
We have just contacted you to help you in this situation.
Have a nice day,
Camille C-MonEtiquette
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Alexandrine R.
Rating: 1 out of 5
following a purchase from 15/02/2025
After 2 days the labels peel off at the first wash - very disappointed
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Response from Petit-Fernand
Hello Alexandrine,
I'm sorry to read your message.
Our labels are normally designed to withstand washing. It is therefore not normal for your labels to come off like this.
We hope that the solutions proposed by our customer service are suitable for you 😊
Have a nice day,
Camille C-MonEtiquette
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Catherine B.
Rating: 1 out of 5
following a purchase from 13/02/2025
Order not collected
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Response from Petit-Fernand
Hello Catherine,
We are sorry to read your message.
We have just e-mailed you several solutions to help you as quickly as possible in this situation. 😊
Have a nice day,
Camille C-MonEtiquette
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Aminata R.
Rating: 2 out of 5
following a purchase from 10/02/2025
Labels don't fit
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Response from Petit-Fernand
Hello Aminata,
We're sorry to read your message.
It's not normal for your labels to come off, as they are designed to last over time.
The quality of our products is our priority! We have contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
A
ALINE C.
Rating: 2 out of 5
following a purchase from 10/02/2025
I'm used to buying these labels, and I've never had a problem, but it's the last time I ordered labels that I've lost at least half of my order.
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Response from Petit-Fernand
Hello Aline,
Thank you for your feedback and our telephone conversation.
We're sorry about the problem with the cutting of your labels and hope that the replacement labels we're sending you this time meet your expectations 😊
Have a nice day,
Camille C-MonEtiquette
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Elsa G.
Rating: 1 out of 5
following a purchase from 30/01/2025
It is nefarious your page you advertise free shipping when then you send it to a point pack does not arrive home on top they lost my labels do not solve anything. And when they try to see their mistake they make it again sending it to another point to go pick it up when you should send it directly to the mailbox at home is supposed purchases over 20€ is free but not one leaves 24€ and what I get is to go pick it up where they say I do not think I will stop buying from them and recommend them.
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Response from Petit-Fernand
Hello Elsa,
I am sorry that the delivery methods offered did not meet your expectations.
We offer delivery to a SEUR collection point from 19€ as indicated on our website. Then you have home delivery also available with SEUR.
We are sorry if this has caused confusion 😔.
Good day,
Camille Petit-Fernand
K
Katharine T.
Rating: 1 out of 5
I ordered what I thought were stickers for clothing. They took a long time to arrive, were too big to fit on clothing labels and when they came unstuck from clothing labels after one wash, I contacted the company to complain. They requested a photograph which I sent and they did not respond. When I chased this up they said that I had bought the wrong stickers - stickers intended for objects. I would never knowingly have spent £12 on stickers for objects. The inside cover of the booklet doesn't mention stickers for objects - only stickers for clothes. The customer service person acknowledged how confusing the website was but did not replace the order with clothing stickers. They offered a 20% off code instead. I don't think this is adequate. I note that the website is now clearer about labels for objects vs clothing and that a banner at the top states delivery is delayed. I will not be using this company again when faster delivery, better value stickers that actually stick and are clearly marketed are available from other companies.
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Response from Petit-Fernand
Hi Katharine, Thank you for your feedback, and we're truly sorry to hear about your dissatisfaction. As we mentioned in previous emails, the stickers you ordered were intended for objects, which was clearly specified on our website and in the order confirmation email you received. While we recognize that the order did not meet your expectations, we did offer a 20% discount code as a goodwill gesture, even though the mistake was not on our part. We always strive to provide the best service, and we're grateful for your understanding. Should you have any other questions or need further clarification, please don't hesitate to contact us directly. Best regards, Chiara, Petit-Fernand
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M.S.
Rating: 1 out of 5
It is now the 2nd time that my order did not arrive and I only got my money back thanks to Paypal buyer protection.
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Response from Petit-Fernand
Good afternoon, We are here to help you too. Please contact us next time before you contact PayPal. Have a nice day, Elise, EsIstMeins
J
Jean-Pol P.
Rating: 1 out of 5
following a purchase from 08/02/2025
Shipment received too late. We had to hand-mark Mom's clothes when she went home.
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Response from Petit-Fernand
Hello Jean-Pol,
We are very sorry that your order arrived too late.
We hope, however, that the product you received meets your expectations.
Have a nice day,
Camille C-MonEtiquette
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Rachel
Rating: 1 out of 5
The stickers lastest 2 washes maximum. Such a shame for how much they cost to be completely wasted so quickly.
Response from Petit-Fernand
Hi Rachel, We're really sorry to hear about your experience. We haven't received any previous complaint from you, otherwise we would have assisted you right away. We'll reach out to you shortly to resolve this issue. Best regards, Chiara, Petit-Fernand
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Françoise G.
Rating: 2 out of 5
following a purchase from 08/02/2025
I simply order fabric labels to sew on and receive paper labels to glue on.
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Response from Petit-Fernand
Hello Françoise,
We're sorry for the confusion. We don't offer sew-on labels on our website.
For garments, however, you can find our iron-on labels or our self-adhesive garment labels, which you can stick onto existing labels.
Have a nice day,
Camille C-MonEtiquette
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Maeva
Rating: 2 out of 5
The design starts to crumble after 3 weeks of use. And this despite hand-washing only.
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Response from Petit-Fernand
Hello Maeva, Thank you for informing us of this problem. We hope that the solution proposed in our exchanges will suit you :) Have a nice day, Camille C-MonEtiquette
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Eva D.
Rating: 1 out of 5
Order still pending... To this day, I still haven't received my order. It's been almost 1 month... What a shame! I do not recommend this site.
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Response from Petit-Fernand
Hello Eva, I'm very sorry to hear that you haven't received your order. To help you as soon as possible, we have just contacted you to propose a solution. Have a nice day, Camille C-MonEtiquette
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Chloé F.
Rating: 2 out of 5
following a purchase from 06/02/2025
The labels are very pretty! But the parcel was damaged and so were some of the labels.
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Response from Petit-Fernand
Hello Chloé,
We are very sorry that your order arrived damaged.
We have just contacted you to help you as soon as possible.
Have a nice day,
Camille C-MonEtiquette
C
Caroline T.
Rating: 1 out of 5
Package not received .
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Response from Petit-Fernand
Hello Caroline, I'm sorry to read your message. We have just contacted you to help you in this situation? Have a nice day, Camille C-MonEtiquette
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adeline L.
Rating: 2 out of 5
I ordered a water bottle in October and I am very disappointed with this product which leaks, every day I find my daughter's bag soaked. Really disappointed considering the price of the bottle, I don't recommend it.
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Response from Petit-Fernand
Hello Adeline, We're sorry to read your comment. Your gourd should not be leaking like this. As a result, our customer service team has just contacted you by phone and e-mail to understand the situation and help you as soon as possible. ?? Have a nice day, Camille C-MonEtiquette
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Sandrine M.
Rating: 1 out of 5
Hello, I still haven't received my order so I can't evaluate the product.
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Response from Petit-Fernand
Hello Sandrine, We're sorry to hear that you haven't received your order yet. We have just contacted you to offer you a solution as soon as possible so that you can enjoy our products :) Have a nice day, Camille C-MonEtiquette
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Manon G.
Rating: 1 out of 5
I bought some self-adhesive clothing labels. They lasted... until the 1st wash. And then all I had to do was peel them off the drum of my washing machine... I'm very disappointed...?
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Response from Petit-Fernand
Hello Manon, We're very sorry to read your message. Our labels are normally designed to withstand many washes and should not come off like this. We have just contacted you by e-mail and telephone to help you as best we can. ?? Have a nice day, Camille C-MonEtiquette
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Nicola P.
Rating: 1 out of 5
I have never ordered from this company so no idea why I keep getting emails from them with my order updates and they have now asked for a review! It's either a scam or someone else is using my email address to order from them?!?
Response from Petit-Fernand
Hello, Thank you for your message. I'm truly sorry to hear about the confusion. It sounds like there might be a mistake, and we take such matters very seriously. It's possible that someone has mistakenly used your email address for an order. Please rest assured that we are looking into this to understand what has happened. We will reach to you shortly, Best regards, Chiara, Petit-Fernand
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Hélène N.
Rating: 1 out of 5
I always reach the product
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Response from Petit-Fernand
Hello Hélène, We're very sorry to hear that you haven't received your order, which we did send you. We have just contacted you to help you as soon as possible :) Have a nice day, Camille C-MonEtiquette
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Daniela A.
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello Daniela, We are very sorry about this postal service anomaly. We hope that the solutions proposed by our Customer Service are satisfactory? Have a nice day, Camille C-MonEtiquette
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Gloria
Rating: 2 out of 5
Some self-adhesive labels for clothing have peeled off
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Response from Petit-Fernand
Hi Gloria, Thank you for writing to us ! We are sorry to read that some of your labels came off, as they shouldn't have. That is why we have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
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Mareike L.
Rating: 1 out of 5
I was quite disappointed this time I've ordered several times before and the last two times the spacing between the stickers has increased and the quality is no longer what it used to be
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Response from Petit-Fernand
Hello, I am very sorry to hear about this inconvenience regarding your order. I have just contacted you to help you. Have a nice day, Elise, EsIstMeins
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Salomé
Rating: 2 out of 5
My order was incomplete. I never heard back from the after-sales service. But the labels I received are great!
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Response from Petit-Fernand
Hello Salomé, We are very sorry for this oversight. Following our discussions, we hope that the labels we send you will meet your expectations :) Have a nice day, Camille C-MonEtiquette
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Albane L.
Rating: 2 out of 5
Labels that wash off
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Response from Petit-Fernand
Hello Albane, It's not normal for your labels to come off like this, we're really sorry. We've just contacted you by phone and e-mail to help you as soon as possible? Have a nice day, Camille C-MonEtiquette
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Nathalie
Rating: 1 out of 5
I did not receive the article
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Response from Petit-Fernand
Hello Nathalie, It is with regret that we read your comment. We have just contacted you by phone and email to help you :) Have a nice day, Camille C-MonEtiquette
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Veronica
Rating: 1 out of 5
I have been buying labels from Petit Fernand for at least 5 years. Sometimes the order arrives longer than the guaranteed delivery time, but this time I needed the labels for my son's birthday so I paid extra to make sure they arrived on time. Unfortunately, they arrived 4 days late. I didn't even pick them up at the depot. Petit Fernand refunded me the extra shipping costs, but I followed the delivery time and the product was just shipped late. I should have received a refund for the labels as well. Too bad. The product is always beautiful and useful, but this happening created for me.
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Response from Petit-Fernand
Dear Veronica, I am very sorry to hear about the delay and for the inconvenience it caused you. I understand how important it was that the labels arrived in time for your son's birthday. Although we reimbursed you for the extra shipping costs, I completely understand your frustration with the delay in shipping. We always try to provide the best service possible and will take your feedback into consideration to improve in the future. Thank you for your understanding. Sincerely, Chiara, Petit-Fernand
J
Jen
Rating: 2 out of 5
Some of the labels were missing from the order. I contacted customer service and was told to send photo evidence. It's very difficult to take photos of something that is missing... I ended up having to take photos of every page to show that the labels were not there. I then had to do this again as they couldn't find the photos I had previously sent. They agreed to a refund but didn't refund the correct amount. I contacted them about this but they then asked me to send more photos of the missing labels. In the end I gave up, as it was taking too much time. The labels that we did receive were good quality, but this company has shocking customer service. I would definitely avoid them in the future! They also sent us some Christmas stickers as a gift. Which is completely pointless as it's January! I'd rather have received the labels which I paid for. Please don't reply and say 'please contact us to resolve this'. As I've tried to resolve this with your team on a number of occasions but had no luck.
Response from Petit-Fernand
Hi Jen, Thank you for your feedback. We are truly sorry for the inconvenience you've experienced. Please note that the requests for photos you received were automatic responses from our system. Our team later reached out to you for more details, as it's important to fully understand the situation in order to provide the best support. We offered to send the missing labels again, but you chose the refund option, which we promptly processed. We haven't received any further complaints other than the initial issue, so we are unclear about the claim regarding the incorrect refund amount. We would be happy to look into it. However, there's no need for you to contact us again. We will reach out to you directly to clarify the situation. Regarding the Christmas stickers, these are a special bonus gift we send to all our customers. They change periodically, and many of our customers enjoy receiving them. We apologize once again for the frustration this has caused. We will be in touch to ensure everything is resolved. Best regards, Chiara Petit-Fernand ??
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Stéphanie G.
Rating: 1 out of 5
I still haven't received my order and yet I paid for fast shipping!!!! Too late now because my daughter has gone on a trip without her name tags !!!!!!!
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Response from Petit-Fernand
Hello Stéphanie, We are very sorry for the delay in delivery. Following your exchange with our Customer Service, we hope that the proposed solution is satisfactory for you? We remain available should you need us. Have a nice day, Camille C-MonEtiquette
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