Customer reviews of Petit-Fernand

Time too long for delivery

It took two weeks for the stickers to be shipped and then I didn't even receive them. This caused a lot of inconvenience as I needed the stickers as soon as possible. I happily accepted a refund after contacting customer care about the failed delivery and they were helpful and efficient at dealing with my issue.

Labels peel off after one wash

It is to improve the shipping too long time , on the other hand the staff on the customer service phone is very kind.

I never received my order

I ordered labels, they took a long time to arrive and were different in size than expected. Prices have risen a lot in recent years

Quite disappointed after 1 month I have not received my order and nobody says anything or answers.

Very happy at first. However, I have been using only stick-on labels for bottles or bags from the booklet so far. Now my daughter goes to school, I started using the ironed-on labels and the stick-on labels onto the actual garments label, and these don't stay! The first started to be wrinkly and eventually came off after a few washes, the latter also goes eventually after washes, but also can't cope with Napisan wash! What's the point! I feel like going back to old-fashion labelling and stitching fabric labels onto clothes. At least they would stay in place and can be removed when it's time to give away or sale! I'll stick to the stick-on labels for items only. Those are great!

The stickers the second time I washed the clothes they all came off, for nursery clothes it is a bit cumbersome.

The products are of very good quality but the order has taken a month to arrive.

Nothing has come to me!

Never received the order.

I placed the order for the second time and it still hasn't arrived, I've been waiting since early September

The labels did not arrive to me. It is true that I did not go for tracked shipping, but I did not receive my order.

Big lag too get the goods.

I didn't get my order

labels not received

Delivery was made days later than what was stated on the website.

Took much longer to arrive than expected, half the name tags unusable. Shoe tags are the only things worth buying. Poor customer service, no means of requesting a refund that I could find on the website.

I am very disappointed with the snack box which arrived with a printing defect (illegible first name) and I am even more disappointed to discover that the personalization is done by a simple sticker whose lifespan will not be very high...

Wasn't impressed this time delivery took over two weeks to arrive and product Wasn't brilliant either

Too long time, disappointed with the product was not clear that it was paper educherete

Arrived more than 1 week late when it said 2-3 days.

I did not receive the order for the start of school despite the fact that I placed the order at the end of August. In spite of this the very friendly operator made me send it again.

Unfortunately, although the labels they sell are nice and well made, the company and the structure in charge of shipping and customer contact leaves a lot to be desired. This is not the first time I buy from Petit Fernand. already last year the first order did not reach its destination. I had to write to get a new shipment. This year the same story. It just so happens that the first order turns out to be lost with the courier and like last year, it will never even arrive late to its destination. Very bad customer service that despite my reports did not take charge of the delay and inconvenience (school labels bought in August and arrived when school started already three weeks ago!). Given the very bad experience for two consecutive years I will not buy from this company again. If you are unable to handle a shipment to Italy do not advertise your products in Italy!

The stickers took a long time to arrive, as sent from France, which wasn't made clear. They do not actually seem to work and fall off in the wash. They are also badly perforated, so almost impossible to remove from the sticker sheet in the first place. I give this 2 stars as they are actually pretty cute stickers, just useless. I would not buy from this company again.

We bought some labels and stickers for the beginning of the school year for our daughter, they arrived late and the envelope was torn and empty. We informed you of what happened and you sent them again, they arrived on Saturday afternoon and the envelope had scratches and some of the pages were wrinkled. We will sincerely consider ordering from you again. Thank you

Shipping too slow

Far too long production time and away from France. It took two weeks for a few name stickers.

They come off in the wash. Useless

Order never arrived as it was only sent in a letter. However, when I made a complaint, I at least received a credit note immediately.

Order never arrived and there was no apology or update, just a rather long wait until I finally asked for a refund.

I have been very unhappy for more than a month for my order to arrive, I needed it for the beginning of the school year but it has not arrived yet.

I don't recommend this site, the labels come off after machine washing, I'm very disappointed with my order.

Order arrived 3 weeks later, reported delivered as early as a couple of days before arrival.

I paid to have it delivered express, and it arrived 6 days later.

I did not receive my order and I have reported it to customer services without return .... very disappointed, I will no longer order on this site.

This isn't the first time I've ordered labels for my son's clothes that we put on with the iron, I've ordered a large number, I look carefully at the clothes that match, as usual, but this time it's poor quality, I've also respected the pressure time, waiting before washing, but this time, nothing good. I've even washed some of my clothes twice, but nothing holds after washing. I'll order from someone else next time, because I've lost about 40 euros.

The color you see on the website is deceptive! It looks orange, when the water bottle arrives it looks pink

Very disappointed, the labels don't wash off. I always find 1 or 2 peeled off after each machine.