The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The order was quickly received but the labels quickly came off too.... Not great! maybe they should be wider ...
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Response from Petit-Fernand
Hello, Thank you for your feedback regarding the labels. We're sorry to hear that they peeled off quickly after receipt. We will contact you directly to discuss this issue and find an appropriate solution. In the meantime, if you have any further questions or concerns, please let us know. The C-MonEtiquette team
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Houda
Rating: 1 out of 5
Order placed on 30/08 and still nothing. Two shipments and two reshipments. Customer service not very responsive. Do not recommend at all.
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Response from Petit-Fernand
Hello, I am very sorry for the inconvenience you have experienced with the delivery of your order. We have received some feedback from the postal service, and we fully understand your frustration with this situation. We would like to assure you that we are just as inconvenienced by this setback as you are. Unfortunately, we have no control over postal delays and problems. We do our utmost to ensure fast and reliable delivery, but we are dependent on the performance of the carriers.
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cliente 1763
Rating: 1 out of 5
The colors do not show all the information of the name of the label well.
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Cristina Garcia Casado
Rating: 1 out of 5
I have glued with an iron and all the labels have come off without washing them.
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Emmanuelle
Rating: 1 out of 5
I ordered labels, a gourd and a snack box. Two weeks after school and parts of my daughter's name are already missing (2 letters out of 4... ). The Snow Queen drawing is also missing. My 6-year-old daughter doesn't use her water bottle very much. Washing is done by hand. It would have been better to apply a protective coating to the decorative stickers. After all, they're just stickers stuck on the bottles. I really expected a higher quality product, given the purchase price. This was my first and last order with you. I wanted to change this year but I would have had to stay with your competitors.
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Response from Petit-Fernand
Hello, We're very sorry about the problems you've had with the gourd. This is definitely not the quality we want to offer our customers, especially after such a short use. We will analyze what may have happened and take the necessary steps to remedy the situation. Your satisfaction is important to us and we are here to help you. Have a nice day, The C-MonEtiquette team
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MVV
Rating: 2 out of 5
Delivery time not respected. I ordered a gourd on 24/08, at the time of the order it was announced a delivery between 2 and 4 days. I received it on 13l09.
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Venecia P.
Rating: 1 out of 5
Order placed on August 28 spent 14 euros parcel never arrived! You are real thieves And good thing I needed them for the beginning of school
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Response from Petit-Fernand
Dear Valencia, We are sincerely sorry for the situation you described regarding your order placed on August 28. We have already sent you an email to provide assistance, but have not received a response. We will contact you again to help you resolve the problem as soon as possible. Please respond to our communication so that we can proceed quickly and provide you with the support you need. Thank you for your understanding. Clare, Petit-Fernand
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Melissa Deparpe
Rating: 2 out of 5
Clothing labels peel off
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Response from Petit-Fernand
Hello, We're sorry to hear that the labels aren't holding. We have just contacted you directly to get more details and solve this problem. This will help us to understand what may have happened and to find an appropriate solution. The C-MonEtiquette team
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Yolanda C.
Rating: 1 out of 5
Paid extra for fast delivery and it took 12 days. Never again
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Response from Petit-Fernand
Hello, we are very sorry about this. Unfortunately, we have no control over the postal service and therefore cannot be held responsible for delays in delivery by the postal service. Have a nice day, Elise, EsIstMeins
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Marine
Rating: 1 out of 5
Easy ordering. Delivery on time. Only objection: product quality. I bought sticky labels for clothes. They all came off after the 1st wash.
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Response from Petit-Fernand
Hello, I've just contacted you privately. We are sorry to learn that the labels do not hold after the first wash. This is totally abnormal. In order to better understand what could have happened, could you send us photos of the labels concerned? Thank you for your feedback. The C-MonEtiquette team
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Cardon
Rating: 1 out of 5
Very disappointed, I even wrote an email directly to the site, the gourd leaks my granddaughter can not even take it she has used twice. Very disappointed, I even asked for a refund or commercial gesture and no answer.
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Response from Petit-Fernand
Hello Virginie, We're very sorry for the inconvenience you've experienced with your order. Please note that we have already refunded your purchase in full on 12/09, as indicated in our previous exchanges. The C-MonEtiquette team
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Thomas A
Rating: 1 out of 5
You insist on having my opinion but I've already asked you to stop the emails 2 times. Terrible experience.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had a negative experience with our communications. We will immediately stop sending our automated emails and apologize for any inconvenience. The C-MonEtiquette team
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Jennifer Gadiou
Rating: 1 out of 5
Ordering express on Friday at 9.90 and having it delivered on Wednesday... that's a steal. Still, the product is of high quality.
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Gregory Pouliquen
Rating: 1 out of 5
I never received my order!
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Response from Petit-Fernand
Hello, I have just contacted you privately regarding your non-received order. We fully understand your frustration and will resolve this issue as soon as possible. The C-MonEtiquette team
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Fani
Rating: 2 out of 5
The models are really pretty, but the thermal labels don't hold. After the first wash, they've already peeled off, even though I followed the instructions! What a shame!
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Response from Petit-Fernand
Hello, Thank you for your feedback on our labels. We're delighted that you find the designs attractive, but we're sorry to hear that the iron-on labels don't hold after the first wash despite following the instructions. We've just contacted you directly to get more details and solve the problem. The C-MonEtiquette team
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ALAIN
Rating: 1 out of 5
I ordered labels to have them for back to school and I never received them. After several calls telling me that it could take up to 10 days to receive them, I was reimbursed. So I didn't get to see the quality of these labels and I'm disappointed.
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Response from Petit-Fernand
Hello, We're very sorry to hear that you didn't receive your labels in time for the start of the new school year, and we fully understand your disappointment. We have taken your situation into account and hope that, despite this incident, you will consider contacting us again in the future. The C-MonEtiquette team
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Flavie
Rating: 2 out of 5
The products are great. Apart from a gourd that loses its decoration after a week and a customer service department that hasn't replied to my email in 5 days.
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Response from Petit-Fernand
Hello, We tried to contact you by email to resolve your request, but it seems that the address provided is incorrect and our messages have come back to us. Could you please contact us directly with another email address? This will enable us to process your request as quickly as possible and find a suitable solution. We thank you for your understanding and remain at your disposal for any assistance. The C-MonEtiquette team
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Neut
Rating: 2 out of 5
Fast delivery, well-designed site but low quality product for the high price.
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Response from Petit-Fernand
Hello, We are delighted that you found our site well designed and that delivery was quick. However, we are sorry to hear that the quality of the product did not meet your expectations. We take your feedback very seriously and will share it with our team to improve the quality of our products. If you have any further questions or would like to discuss your experience in more detail, please do not hesitate to contact us. We look forward to providing you with a better experience with your next order. The C-MonEtiquette team
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Betty
Rating: 2 out of 5
I'm disappointed with my experience following a first order on the site that I should have received before the start of the school year. First of all, the parcel arrived completely damaged and opened at the post office with items missing. I had to return the order, thinking that the items had been stolen. The postman advised me to refuse the parcel, which was confirmed by the site advisor I spoke to on the phone. The problem was that the items were out of stock and the consultant didn't mention this to me. What's more, I had to wait 2 weeks to receive my second order, even though it was supposed to be sent without delay (which was promised to me by the site's consultant), but she preferred to wait for the order to be returned incomplete, which is not commercial. As a result, I've been unable to label my child's school supplies for the start of the new school year and have had to complete my order elsewhere.
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Response from Petit-Fernand
Hello, We are very sorry to hear that your experience with our service did not live up to your expectations. We understand your frustration with the situation you have described. We have taken note of your feedback and will pass it on to our team to improve our service. We apologize for any inconvenience caused and for any miscommunication regarding item availability and delivery times. The C-MonEtiquette team
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Vanessa
Rating: 1 out of 5
Late shipping. Labels never received for back to school. Waste of time.
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please note that we have already refunded your purchase in full on 06/09, as indicated in our previous exchanges. The C-MonEtiquette team
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CécileF
Rating: 1 out of 5
At first, I bought sticky clothing labels, but they couldn't withstand the dryer. So I opted for iron-on labels, washed at 40, tumble-dried and several labels have already popped off. The same goes for the shoes, the labels don't stand perspiration, a few years ago a transparent label protected the whole thing, unfortunately this label has disappeared and the labels haven't lasted a week.
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Response from Petit-Fernand
Hello, We find it unusual that you have experienced a quality problem with your order. We understand your frustration and would like to resolve this issue as soon as possible. We will contact you directly to discuss the situation and find a solution tailored to your needs. The C-MonEtiquette team
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Ludi
Rating: 1 out of 5
Two orders zero receipts I'm still waiting
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Response from Petit-Fernand
Hello, We have contacted you privately, because it is indeed abnormal that you have not received your order within the expected time. Please be assured that we are doing our utmost to resolve this problem as quickly as possible and to provide you with a solution. We remain at your disposal for any further assistance, and hope that you will receive your products as soon as possible. Sincerely, The C-MonEtiquette team
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Baboub
Rating: 1 out of 5
Order not received ...? Twice !!!!!
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Response from Petit-Fernand
Hello, Your order has been resent due to the non-receipt of the initial shipment. We hope you have received it correctly this time and that you like the products. The C-MonEtiquette team
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Brooke
Rating: 2 out of 5
Fantastic quality, however they come off in the washer which I'm a little disheartened about due to them been for school uniform.
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Virginie REUSSER
Rating: 1 out of 5
I paid a supplement chronopost to receive my labels within 24 hours. I received my order 7 days later! A HONEST!!!
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Laura Riedinger
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. As we indicated in our previous exchanges, your purchase was fully refunded on 12/09. Have a nice day, The C-MonEtiquette team
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Laurianne BOUZOU
Rating: 1 out of 5
Delivery time far too long
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Response from Petit-Fernand
Hello, thank you for your feedback. Your order was delivered within 4 days, which is our usual delivery time. We're sorry if it took too long and hope you're satisfied with the products you received. Have a nice day, The C-MonEtiquette team
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Marie Comte
Rating: 1 out of 5
I never received my order, which was placed on August 28!
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Response from Petit-Fernand
Hello, We confirm that customer service has received your request. You will receive a reply as soon as possible, and we are sure that we will find a satisfactory solution for you. Thank you for your patience. The C-MonEtiquette team
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Mrs ..
Rating: 1 out of 5
Never got product and rude customer service
Response from Petit-Fernand
Hello, I'm very sorry to hear that you have not received your order. However, I would like to address your comments regarding our customer service. We have always responded promptly to your inquiries and have listened carefully to each of your questions. In fact, we went above and beyond by sending you a second order free of charge, based on your selection. After that, you opted for a refund, which we promptly processed. We truly apologize for any inconvenience regarding the non-receipt of your order, but I believe our customer service has been nothing short of helpful and supportive throughout this process. We take pride in providing excellent customer service, and it's disheartening to hear that you feel this way. Your feedback is important to us, and we strive to improve based on our customers' experiences.
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evy
Rating: 1 out of 5
Too expensive shipping costs
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Léa BOESCH
Rating: 1 out of 5
I had to put 1 star because you can't put 0. I chose 24-hour delivery and paid almost 10 for postage, only to never receive my order. I contacted by email several times without getting an answer. I had to call customer service to find out more. They promise same-day delivery before 6pm. I received nothing. I received a refund for my order but I was left with nothing for my son's first day of school and I have to find a new solution for marking my son's things.
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges. All the best, The C-MonEtiquette team
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Delphine Cadalen
Rating: 1 out of 5
I still haven't received my order since August 30th despite the Chronopost option!
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Response from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please don't hesitate to reply so that we can find a solution quickly. The C-MonEtiquette team
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Jeremy Quidot
Rating: 1 out of 5
Hello, I placed an order in August 2024 for labels and they never arrived!
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Response from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response. The C-MonEtiquette team
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Filippo
Rating: 1 out of 5
1 order placed and never arrived, repeated again ( at lororor expense we would miss it!) and after 8 days still not arrived....at this point I think it will never arrive!
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Response from Petit-Fernand
Good morning Philip, We sincerely regret the negative experience you had with your order. We understand how frustrating it can be and we take it very seriously. We will contact you shortly to make sure that the second shipment was successful and to provide you with the necessary support. We thank you for your patience and understanding. Clare, Petit-Fernand
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Naomi G.
Rating: 1 out of 5
First order was great so I ordered again. Ordered a bigger amount .and it's never been delivered.
Response from Petit-Fernand
Hello Naomi, We're sorry you had issues with the delivery of your order. Our Customer support has sent you an email to try to resolve this problem. Have a wonderful day!
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Sogol Ansari
Rating: 1 out of 5
I have received nothing from August, the school year has begun and later to ask our opinion Too bad
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not yet received your order and understand your disappointment, especially with the start of the school year. This does not reflect the service we wish to offer, and we apologize for the inconvenience. We will contact you privately to resolve the situation as soon as possible. The C-MonEtiquette team
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Sandie Veysset
Rating: 2 out of 5
The delivery was perfect, but unfortunately the labels didn't fit on a 30-pack, so I had to reapply about 15 of them. Too bad
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Response from Petit-Fernand
Hello, We are delighted that the delivery was perfect. However, we are sorry to hear that the labels are not holding properly after several washes. To better understand this problem, we have just contacted you directly by e-mail. The C-MonEtiquette team looks forward to hearing from you.
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Natalie
Rating: 2 out of 5
The colours aren't as vibrant. The red looks faded and orange. Also the image I chose is off centre so they just look quite poorly made this time. Shame as I order every year!
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Camelia C.
Rating: 1 out of 5
The label came off after first washing, I mention that the instructions has been followed. Disappointed!
Response from Petit-Fernand
Hello Camelia, We're sorry to hear you've had issues with the quality of your order. Our customer support has contacted you to resolve this issue. Have a wonderful day!
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Katharina W.
Rating: 1 out of 5
Catastrophic delivery time !!!! If I had known this, I would never have ordered here !!!! I ordered 10 days ago and unfortunately nothing has arrived yet. Customer service says it may take until Monday. Today is Thursday. I would have needed the labels by today, so they are now unusable for me as I now have to label them elsewhere.
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Response from Petit-Fernand
Hello, we are very sorry to hear that. We would also like to point out that our General Terms and Conditions clearly specify the delivery times and that you can also view these times when selecting your delivery method. As you can see on your order confirmation, you have chosen standard delivery, i.e. delivery within 10 days. Have a nice day, Elise, EsIstMeins
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