The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello, I can't peel off the labels to stick them on the clothes. I've ordered from you before and this is the first time this has happened. Could you please send me another label. I can help with delivery costs if necessary. I remain at your disposal. Yours faithfully Mrs FOURNIER Mélanie
Translated reviews
Response from Petit-Fernand
Hello Mrs Fournier, We're sorry to hear that you're experiencing difficulties with the labels. To better understand the problem and analyze what may have happened, could you please send us photos of the labels by e-mail or call us directly? This will enable us to find an appropriate solution and help you as best we can. The C-MonEtiquette team
G
Gaelle Haeck
Rating: 1 out of 5
I wanted self-adhesive labels and received iron-on labels... probably a mistake on my part but it must not have been very clear...
Translated reviews
Response from Petit-Fernand
Thank you for your feedback. After checking, we confirm that the information and photos on our site are clear concerning iron-on and/or self-adhesive labels. However, we are sorry that this may have caused confusion when you placed your order. Have a nice day, The C-MonEtiquette team
L
Lila Sahed
Rating: 1 out of 5
Unfortunately, I lost the envelope containing the labels because the packaging looks like an ad, so it went in the garbage can!
Translated reviews
Response from Petit-Fernand
Hello Lila, Thank you for your feedback. We're sorry to hear that you accidentally threw away the envelope containing your labels. We'll take your comment about the packaging into account.
C
Caterina T.
Rating: 2 out of 5
Unfortunately, I did not have the pleasure of receiving the labels. In the first order already late they kindly sent everything back to me, but this second shipment also failed. I hope to at least receive a refund.
Translated reviews
Response from Petit-Fernand
Good morning Caterina, we sincerely apologize for the inconvenience you experienced. The labels were sent twice, including one shipment made at our expense, and we are sorry that they did not arrive. We wanted to inform you that the refund has already been made. We thank you for your understanding and remain available for any further clarification. Good day, Chiara, Petit-Fernand
M
malika argani
Rating: 1 out of 5
more than 10 days waiting time
Translated reviews
Response from Petit-Fernand
Hello, We have contacted you to help you resolve this issue. Please be assured that we will do our best to find a solution that suits you. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions. Sincerely, The C-MonEtiquette team
O
Olivier ROBERT
Rating: 1 out of 5
Very disappointed with the express delivery delay, representing 30% of the price of my order.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry for the delay in delivery, especially for an express service. We understand your disappointment, especially as delivery represents a significant part of the price of your order. Unfortunately, although we do our best to guarantee fast delivery times, we are not always able to control the performance of delivery services such as Chronopost. We thank you for your understanding and remain at your disposal for any further assistance. The C-MonEtiquette team
M
MARIE SYLVIANE TAVEL
Rating: 2 out of 5
Hello labels. Doesn't stick well, even when pressed hard. Peels off quickly with the first wash
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry to hear that the labels are coming off, which is quite abnormal. So that we can understand exactly what has happened and find a solution, could you please contact us with photos of the affected labels? The C-MonEtiquette team
E
Emma N.
Rating: 1 out of 5
I never received my order
Response from Petit-Fernand
Hello Emma, Our customer support has contacted you via email to help resolve this issue. Have a wonderful day!
C
cristina jiménez camacho
Rating: 1 out of 5
Since I placed the order on August 12, it has not arrived yet. I have complained 20 times. A disgrace.
Translated reviews
D
Delphine M.
Rating: 2 out of 5
The 24-hour delivery, which is quite expensive, was not respected and I received my parcel 2 days later. Not normal. However, the prints were in order and there were no problems with the product.
Translated reviews
F
Fsnt
Rating: 2 out of 5
Product did not arrive
Translated reviews
Response from Petit-Fernand
Buongirno Francesca, Thank you for contacting us. We regret to inform you that we have found no record of your request regarding the product not arriving. We will make sure to contact you as soon as possible to provide assistance. We remind you that for future needs, it is very important to contact us directly so we can offer you timely support. Thank you for your understanding. Clare, Petit-Fernand
M
Marine Henry
Rating: 1 out of 5
Forget water bottles, 2 purchases, at different times. The surface layer flakes off after 2-3 uses, at the neck, your child ends up ingesting it and the structure of the bottle is altered. The first time they told me it had never happened, and told me to recommend one, entirely at my own expense, not even a rebate, the second time it must have been that too, never happened.... Exactly the same thing on the second use. Use which consists of placing it on a table all day long. No dishwasher, I might add.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your water bottles. We are very surprised by this and would like to help you resolve the situation quickly. To do so, we invite you to contact our customer service department as soon as possible and provide photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
M
Mathilde Do lago
Rating: 2 out of 5
Not great, doesn't hold on all garments, already found 5 labels in the washing machine, yet I put them on the garment label and pressed on them for a long time. A bit disappointed.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry to hear that the labels are coming off, which is quite abnormal. So that we can understand exactly what has happened and find a solution, could you please contact us with photos of the affected labels? This will help us solve the problem quickly. The C-MonEtiquette team
D
Daphne Potdevin
Rating: 1 out of 5
First I received labels that weren't mine, then I was told to send back the right ones, which I never received! I called you and was told that they had "forgotten" to send them back to me. Here they confirmed that they were sending them back to me and still nothing, no confirmation e-mail as you told me".
Translated reviews
Response from Petit-Fernand
Hello, We would like to inform you that your order was returned yesterday and we have provided you with a tracking number so that you can trace it without any worries. We hope that this time it will arrive as soon as possible. Please do not hesitate to contact us to confirm receipt of your order. Have a nice day, The C-MonEtiquette team
S
S. QUEMENER
Rating: 2 out of 5
Disappointed. The labels come off one by one with each wash and I find some stuck on other clothes... in the drum of the machine... I thought I'd make my life easier... but there's nothing like a marker on the garment label... I won't make the mistake of cutting them off again...
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry to hear that the labels didn't meet your expectations. We fully understand your frustration. We have just contacted you to discuss the situation and find a suitable solution. We hope to be able to resolve this issue quickly and satisfy your needs. The C-MonEtiquette team
F
Fanny
Rating: 1 out of 5
Order shown as delivered but not received.
Translated reviews
Response from Petit-Fernand
Hello, We have contacted you to help you resolve this issue. Rest assured that we will do our best to find a solution that suits you. The C-MonEtiquette team looks forward to hearing from you.
C
Camille Pecci
Rating: 1 out of 5
I still haven't received my order, which was supposed to leave on 28/08.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Please do not hesitate to confirm receipt of your order! The C-MonEtiquette team
L
Laura
Rating: 2 out of 5
My order didn't arrive at all and my little boy started school without any of his clothes labelled. Customer Services resent however I received someone else's order. Not reliable, would not recommend.
A
Anissa
Rating: 2 out of 5
Unfortunately, most of the labels fell off after the 1st wash.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry to hear that the labels did not meet your expectations. We fully understand your disappointment. We have just contacted you to discuss the situation and find a solution that will suit you. We hope to solve this problem quickly and provide you with all the help you need. All the best, The C-MonEtiquette team
J
Jollivet
Rating: 1 out of 5
For 15 days my parcel has been in preparation at the sender's. This is my 1st experience and I have never received my parcel. On the other hand, customer service is efficient...immediate reimbursement.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. As we informed you in our previous exchanges, your purchase has been fully refunded. We hope that this incident will not affect your future orders. Thank you for your patience and understanding, The C-MonEtiquette team
M
Marina Stark
Rating: 1 out of 5
Never received my order and no response from customer service, even after a reminder.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. We have now contacted you privately to propose a solution that we hope will satisfy you. The C-MonEtiquette team
A
Aina Peris Morant
Rating: 1 out of 5
The arrival of the package was very delayed, twice they said it was going to arrive and it did not arrive, therefore, the service was very bad.
Translated reviews
V
Venecia P.
Rating: 2 out of 5
Ordine effettuato 28/08 mia figlia inizia scuola il 12/09 e ancora niente penso non arriveranno più visto altre recensioni negative regalate 14 euro circa! Mai più
L
Lilly Gabay
Rating: 2 out of 5
I ordered three packs, and the different label pages were mixed up in the packs.
Translated reviews
Response from Petit-Fernand
Hello, We understand that mixing label pages in packs can be inconvenient. However, we hope that this does not affect the use of your labels and that you manage to use them despite this incident. If you need anything else, please don't hesitate to contact us. The C-MonEtiquette team
C
C.M.
Rating: 1 out of 5
The order did not arrive on time. I had to complain several times and finally request a refund. They did not show any courtesy for the inconvenience caused. After two weeks of waiting I was left without my order.
Translated reviews
E
Elina Caliste
Rating: 1 out of 5
The labels are very pretty, but they didn't last a single wash at 30°C. Everything has been respected in the hen procedure attached to the garments and yet they are peeling off. Extremely disappointed, I'll have to order more.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry to hear that the quality of the product does not meet your expectations. Your satisfaction is our priority, and we'd love to help you solve this problem. Please contact us as soon as possible, enclosing photos, so that we can discuss a suitable solution.
M
Melissa Debaillie
Rating: 1 out of 5
Hello , I simply never received my order . First label for my youngest daughter who starts kindergarten this year, without label. Thank you for your seriousness.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations. The C-MonEtiquette team
J
Jessica
Rating: 2 out of 5
Very disappointed, the iron-on labels don't hold. Classical clothing labels too. I am very disappointed
Translated reviews
Response from Petit-Fernand
Hello, We're really sorry to hear that the labels, both the iron-on and the classic ones, didn't meet your expectations. We fully understand your disappointment. We have just contacted you to discuss the situation and find a solution that will suit you. We hope to solve this problem quickly and provide you with all the help you need. The C-MonEtiquette team
J
Jeanne-Aurélie M
Rating: 1 out of 5
Considerably disappointed from one year to the next. Missing item sent back 15 days later, so after the start of the school year, and labels that go off as soon as the first wash, whereas in the past they were perfectly clean. I've already placed several orders and this is the first time I've been disappointed with the site.
Translated reviews
Response from Petit-Fernand
Hello, We hope you have received the missing item from your order. In addition, we have just written to you regarding the incident with your labels in order to provide you with a rapid solution. If you have any further questions, please do not hesitate to contact us.
M
Mélissa James
Rating: 1 out of 5
One self-adhesive label was already damaged after the first wash. A second had peeled off and hung in the machine's drum.
Translated reviews
Response from Petit-Fernand
Hello, We recently contacted you to find out what could have happened, as it's not normal for your labels to come unstuck. We want to solve this problem as soon as possible and make sure you're completely satisfied. The C-MonEtiquette team
J
Julie Cairat
Rating: 1 out of 5
I never received the order.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that your order was not delivered on time. We fully understand your frustration and sincerely apologize for this incident. We have contacted you privately to propose a solution that we hope will meet your expectations.
C
Cynthia
Rating: 1 out of 5
I received another person's order at the end of August. I sent an email to complain and to this day, I still haven't received my order.
Translated reviews
Response from Petit-Fernand
Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to resend you the correct order, and responded to you promptly in private. We understand that this may have caused some inconvenience, and we're doing everything we can to prevent it from happening again. Thank you for your patience and understanding.
M
Mme FEDERICA MANCUSO
Rating: 1 out of 5
Never received the order.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. We have just contacted you privately to propose a solution that we hope will satisfy you.
P
Perrine
Rating: 1 out of 5
I ordered a gourd with a straw, but unfortunately it doesn't fit at all. It's not suitable for children. The bottle is poorly designed because it has a small hole (to be able to suck in water) but even when closed, the water leaks if you turn it upside down. So imagine the gourd being handled by any child and ending up in a bag, business and bag soaked. I don't understand how we can design such an object, designed for children, but not adapted to them: my personalized gourd is unusable. I strongly advise against this product. Although it's solid and pretty.
Translated reviews
Response from Petit-Fernand
Hello, We find it abnormal that your gourd is leaking. We have contacted you to propose a solution and sincerely hope that it will meet your expectations. Please let us know if you have any further questions. We look forward to hearing from you. The C-MonEtiquette team
B
Bettina P.
Rating: 1 out of 5
With my first order, the size of the stickers kept changing during the ordering process and so I got stickers that were too big. That's why I paid even closer attention to this with my second order and it didn't happen. Nevertheless, I find the stickers too wide and long for pens, for example. I think you can easily rub them off or they take up a lot of the pen's surface area
Translated reviews
Response from Petit-Fernand
Hello, thank you for your review. Unfortunately, after checking your order confirmation, you actually ordered labels for single-line objects and not mini-labels. We are very sorry about that. Have a nice day, Elise, EsIstMeins
K
Kara Schifano
Rating: 1 out of 5
Order not received
Translated reviews
Response from Petit-Fernand
Hello, We're sorry, your order has been returned to sender due to an addressing issue. We understand this can be frustrating and apologize for the inconvenience. We will resend your order as soon as possible so that you can receive it promptly. We will let you know as soon as your order has been shipped. The C-MonEtiquette team
F
Fady ata
Rating: 1 out of 5
I think this is the 5th year I've ordered. But this year I came back from vacation just before the start of the school year and I took delivery in 24 hours for 9.50 euros. I received the order 10 days later. Even though the shipping costs were reimbursed. I'm not satisfied with the delivery time.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that the delivery time was so long, especially with a Chronopost delivery. Although we choose this option to guarantee fast delivery times, it unfortunately happens that these are not respected, which is beyond our control. We apologize for this inconvenience and hope that this incident will not affect your confidence in us. Please do not hesitate to contact us should you have any questions or require assistance.
M
Mélanie Rigaux
Rating: 1 out of 5
No order tracking. Package does not arrive. Pouch folded and damaged on arrival. Relay point more than mediocre. 3 weeks waiting for labels !!!!
Translated reviews
Response from Petit-Fernand
Hello, We're sorry you didn't receive your initial order as planned. Following our exchange, we agreed together to return your order, and this was done promptly. We hope you will receive it correctly. Have a nice day,
A
Aurelie
Rating: 1 out of 5
Order placed on 27 August 2024 and still nothing! Too bad
Translated reviews
Response from Petit-Fernand
Hello, Thank you again for your patience and understanding. Following our telephone conversation, we are delighted that the delivery problem has been resolved. We hope that everything is now in order and that you are satisfied with the solution.
C
Customer
Rating: 2 out of 5
The delivery was ok, didn't wait too long for a personalised item but when the item arrived it had a different name on it than what I ordered, my daughters name didn't arrive which is very disappointing as there was no time to have remade before she returned to school. I rang for a refund and received straight away so my stars are because of that
We use cookies for audience measurement and improving user experience.
English 