The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
As the labels arrived 1 week after the start of the school year, despite what was announced on the website, they were useless.
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry that the labels arrived after the start of the school year, despite the deadlines announced on our website. We understand how frustrating this can be. Please note that we are unfortunately not responsible for postal delivery times, which can sometimes vary. The C-MonEtiquette team
C
Cassandre Dubar
Rating: 1 out of 5
I have not received my order .
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry for the delivery problem you have encountered. Please be assured that our customer service team will get back to you as soon as possible to resolve this issue. Our team is here to help you and we will do everything we can to resolve this situation as quickly as possible.
M
Marie LAURENT
Rating: 1 out of 5
I've been ordering my labels from this site for several years without any problems. But this year I ordered them a week before school started and they took 2 weeks to be delivered! I didn't receive them in time for back-to-school and I'm really disappointed.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that your order arrived after the start of the school year, which was inconvenient for you. We understand how frustrating this must have been. Unfortunately, once an order has been dispatched, we are no longer able to control postal delivery times, which can sometimes be longer than expected. We regret that this has had an impact on your experience.
J
Julie Gulyas
Rating: 1 out of 5
I never received my order!
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full on 06/09, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. The C-MonEtiquette team
P
Pierrette
Rating: 1 out of 5
I received my parcel in a mini envelope all crumpled the book of label arrived in a state in view of the price of the labels it would be judicious to pack them in an envelope a little larger and cardboard!
Translated reviews
Response from Petit-Fernand
Hello We understand your disappointment and we are very sorry. Please be assured that we take your feedback seriously and will pass on your recommendation to the relevant department in order to improve our offer.
L
Lisa Lombard
Rating: 1 out of 5
Never received....
Translated reviews
Response from Petit-Fernand
Hello , We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. The C-MonEtiquette team
C
Christophe Tasiaux
Rating: 1 out of 5
Ordered on 19/08, still nothing received on 09/09!!!!!
Translated reviews
Response from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response.
V
Virginie de tournebu
Rating: 1 out of 5
Hello, the delivery time was too long despite a commitment to deliver before the start of the school year. The labels are now useless. Ar I had to do everything by hand
Translated reviews
Response from Petit-Fernand
Hello, Thank you for informing us of your complaint. We would like to assure you that your request has been taken into account, and our customer service department will contact you as soon as possible to provide you with an appropriate response.
G
Greta
Rating: 1 out of 5
Honestly I think it's a rip-off because my order #3001348411, started August 30... Last update September 4 and there it remains stationary... Already the fact that you have to pay 2 euros more to get the tracking may seem strange (this is the first time it happens to me working different e-commerce myself) ... The same labels can be found on Amazon ... A thousand kinds ... At least you don't get fooled. And if something goes wrong the refund is safe. Good thing I had spent 20 euros so I don't put too much weight on it....
Translated reviews
Response from Petit-Fernand
Dear Greta, Thank you for your comment. We have already responded to your email regarding your order #3001348411. We would like to assure you that we are not a scam and that your order is still within the expected delivery time specified on our website. In addition, you have a tracking number available to follow your package, which is currently reported to be in transit. We hope you receive your order as soon as possible! If you have any further questions or concerns, please do not hesitate to contact us. Good day, Chiara, Petit-Fernand
J
Je
Rating: 1 out of 5
Still not received and no news from customer service
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your original order as expected. Following our exchange, we agreed together to return your order, and this was done promptly. Thank you again for your understanding and trust. The C-MonEtiquette team
M
Marie Heremans
Rating: 1 out of 5
I never received my orders. I'm still waiting for the reply to my request for a refund.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry for the inconvenience you have experienced with your order. We would like to inform you that your purchase has already been fully refunded, as mentioned in our previous exchanges.
M
Marie Perret
Rating: 1 out of 5
I never received my two orders placed at the end of August and I can't get any information from the company that obviously shipped them.
Translated reviews
Response from Petit-Fernand
Hello, We can confirm that our customer service has taken care of your request. We hope that you will receive your returns as soon as possible and that everything will go as planned. Thank you for your confidence.
C
Chloé
Rating: 1 out of 5
Product never received. Contradictory information between after-sales service and order info and order info very unclear (same status for 10 days).
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges.
R
Rachel Porters
Rating: 2 out of 5
The pack labels I ordered, there are some where there is only the name and not the first name on it.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that some of the labels you've received contain only the name and not the first name as requested. Personalization is carried out according to the information provided at the time of ordering, when you filled in the personalization fields. The C-MonEtiquette team
D
DL
Rating: 2 out of 5
Ordered on August 23, still no news.
Translated reviews
Response from Petit-Fernand
Hello, We are sorry for the delay concerning your order of August 23rd. We fully understand your impatience. We have just contacted you to provide you with information on the status of your order and to resolve this situation. The C-MonEtiquette team
E
Emanuela G.
Rating: 2 out of 5
They reimbursed me for the labels that never arrived but I would have expected them to work a little harder to retrieve them and get them to me! This is the second year I have been without them in September despite having ordered them in July! Let them change couriers! Never again.
Translated reviews
Response from Petit-Fernand
Good morning Emanuela, we are very sorry for your negative experience and understand your disappointment. We would like to remind you that via email we had suggested a return of the labels, but you chose to opt for a refund. We would like to emphasize that delivery problems on the part of the postal service are beyond our control, and we are sincerely sorry that this inconvenience caused you inconvenience. We thank you for your understanding and hope to offer you better service in the future. Good day, Clare, Petit-Fernand
V
Vanessa Schwab
Rating: 1 out of 5
I sent an e-mail complaining about the gourd I ordered because the straw kept falling out and asking for a new lid to be sent, but I never received a reply.
Translated reviews
Response from Petit-Fernand
Hello, As requested, we have returned the straw for the gourd and hope that this meets your expectations. If you need anything else, please don't hesitate to contact us. If you have any further questions, please do not hesitate to contact us. The C-MonEtiquette team
M
Marine Bertrand
Rating: 1 out of 5
The labels peeled off after the first wash, even when the instructions were followed to the letter. I don't recommend them at all. I threw 15 in the garbage can.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your labels are coming off. This is absolutely not normal. We invite you to contact our customer service department with photos so that we can identify the problem and offer you a rapid solution. The C-MonEtiquette team
J
Jessica R.
Rating: 1 out of 5
Order placed Aug 25, shipped on 27th to date Sept 9 still nothing. You send emails asking for the order to be rescheduled and confirming the 'address and no one responds. I meanwhile paid for an order that never arrived and not a little (about 35) and I have to label all the school supplies but I can't do it because they are without labels. I repeat from customer service no one responds and I am left waiting for a phantom order and have to spend more money to get school labels. Very bad experience
Translated reviews
Response from Petit-Fernand
Good morning Jessica, Thank you for your comment and we sincerely apologize for the inconvenience you experienced with your order. Unfortunately, we receive a high volume of emails every day, which can lead to delays in responses. We would like to let you know that we have already sent out a new order to resolve the situation and hope that it will arrive as soon as possible. We understand how frustrating it is not to receive the materials you need for school and we are sorry for the inconvenience caused. Your patience is greatly appreciated as we work to improve our service. If you have any further questions or needs, please do not hesitate to contact us. We are here to help! Good day, Clare, Petit-Fernand
E
Emilie
Rating: 1 out of 5
Labels don't wash off
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of the labels. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. The C-MonEtiquette team
H
Hélène Rosoux
Rating: 1 out of 5
I haven't received my parcel and no one has replied to my e-mail about it.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your initial order as expected. Following our exchange, we agreed together to return your order, and this was done promptly. Thank you again for your understanding and trust. Very nice day, The C-MonEtiquette team
L
Luljeta Papazi
Rating: 2 out of 5
The delivery was fast but the quality is unfortunately not there because after one day of use the first name is erased. A pity.
Translated reviews
Response from Petit-Fernand
Hello, thank you for your feedback. We are delighted that the delivery was quick, but we are sorry to hear that the quality of the product did not meet your expectations and that the first name faded after one day of use. We must contact you so that we can resolve this problem and offer you a satisfactory solution. The C-MonEtiquette team
G
Gabrielle Pottier
Rating: 2 out of 5
Beautiful designs. Various choices. Unfortunately poor resistance to washing (30*). Labels peel off too easily.
Translated reviews
Response from Petit-Fernand
Hello, Thank you for your feedback on the design and variety of our labels. We're sorry to hear that the wash resistance was not up to your expectations. We have just contacted you so that we can examine the problem and offer you an appropriate solution. Thank you for your understanding and patience. The C-MonEtiquette team
E
Elif K.
Rating: 1 out of 5
My package has not arrived I ordered it on 17.08.24. You don't deserve the money. Not recommended.
Translated reviews
Response from Petit-Fernand
Hello, We replied to your email on August 28th, but we never received a reply. Please do not hesitate to contact us so that we can offer you a solution if you still have not received your order. Have a nice day, Elise, EsIstMeins
L
Laure Marty
Rating: 1 out of 5
After 15 days I still have not received my order?
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
M
Mathy
Rating: 1 out of 5
Frankly a CATASTROPHE there are no other words !!!!! So already more than a month to receive my order, then I order labels for clothes and a gourd or first I am told 15 days after my order that the color of the cap I chose is unavailable so it must change and secondly once the gourd received I realize that it leaks (at the price of the gourd it sucks a little . ) Then (because yes it's not over) the delivery, so the first time the relay point was closed my parcel went back to the sender (rather than offering me another means of delivery) the second time customer service offered me no other solutions and made no commercial gesture for the inconvenience caused I was told that my parcel would be returned to the relay point initially chosen except that on the day of delivery, the driver said that he hadn't been able to drop off the parcel and that he'd delivered it to a drop-off point far from the one I'd chosen (more than 40 minutes' drive). I called customer service to find out what was going on, and once again they told me that it wasn't their fault, that they had no control over it, and that if I didn't want to pick it up there, I'd have to wait ten days for them to do so.Then they tell me that if I don't want to pick it up there, I'll have to wait 10 days for it to be sent back to the sender before sending it back to the relay point I'd chosen. Exasperated by all this, I decide to go and pick up my parcel, too bad for the road, because I needed the labels and the water bottle for my son, who had already started school. Except that once I got there, the relay point said ah non madame désolé mais on n'a aucun colis à votre nom . !?!?!? Seeing me really in a state of intense anger the relay point very kindly tries to see with their delivery software where my package could be and what he tells me !?!? In fact, my parcel was delivered to the relay point I had chosen !!!! More than 40 min drive for nothing because in fact everything was wrong !!! Frankly, it's good to tempt people with attractive prices, but it's also good to have customer service that's up to scratch and to be sure of the quality of the products and delivery !!!!
Translated reviews
Response from Petit-Fernand
Hello, We are deeply sorry for the many inconveniences you have experienced with your order. We would like to point out that, although we strive to guarantee a quality service, we cannot always control the delivery times or the management of deliveries made by third-party services, such as relay points or carriers. What's more, errors in communication from these services can sometimes make the situation worse, which is regrettable. The C-MonEtiquette team
C
cristina jiménez camacho
Rating: 1 out of 5
HORRIBLE EXPERIENCE. I ordered my labels on August 12, in time for them to arrive at the beginning of my son's school year. On August 26th they had not arrived and I claimed them, they told me it was a postal error and that they would send them again. According to their website it takes between 2 and 4 working days. Today, September 6, I still have not received my labels and they have not given me any answer or solution. My son has already started school and I have had to mark his clothes with a marker pen, after spending 30 euros on labels and a bag with his name that has NEVER arrived. A real shame. I have lost 30 euros and I have not received the product and nobody informs me, nor gives me a solution. HORRIBLE EXPERIENCE
Translated reviews
D
Daniel Hennes
Rating: 1 out of 5
I'm still waiting for my order.
Translated reviews
Response from Petit-Fernand
Hello, Thank you very much for your patience and kindness in this situation. We are very sorry that you did not receive your original order. As agreed, we quickly reshipped to ensure that you received your items. Have a nice day, The C-MonEtiquette Team
T
Tiffanie Encarnacao
Rating: 1 out of 5
I never received my labels for my daughter's first day of school ... I did everything I could to get them on time, i.e. by August 10.
Translated reviews
Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full, as indicated in our previous exchanges. The C-MonEtiquette team
W
Windy Machtelinck
Rating: 2 out of 5
Disappointed with one of the bags in my order, it had black stains, like melted plastic... above the first name (personalized bag)
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that one of the bags in your order has black spots and appears to have a quality problem. This is definitely not up to our standards. To solve this problem quickly, please contact us with photos of the bag concerned. We will be happy to help you find a satisfactory solution. Thank you for your understanding and cooperation. The C-MonEtiquette team
R
Raphaëlle Houlbert
Rating: 1 out of 5
I bought labels for clothes. After 3 washes, they come off even though I followed the instructions for gluing and washing...
Translated reviews
Response from Petit-Fernand
Hello, We find it unusual that you have experienced a quality problem with your order. We understand your frustration and would like to resolve this issue as quickly as possible. Please contact our customer service department. We'll be happy to help you find a solution tailored to your needs and offer you the support you need to resolve this situation. The C-MonEtiquette team
A
Anais Bosq
Rating: 1 out of 5
I have no shipment tracking, I have not received anything.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your delivery has been delayed. We will contact you directly to discuss the situation and find a suitable solution. Your satisfaction is our priority, and we want to make sure that everything is resolved satisfactorily. Thank you for your patience and understanding.
S
STEFANY RINCON
Rating: 1 out of 5
The order was delayed a lot AND apart from that it arrived where it should not have arrived, and the item was not from my perspective it is not as shown on the page completely different
Translated reviews
M
Marie-A.
Rating: 1 out of 5
Order never received
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your delivery has been delayed. We will contact you directly to discuss the situation and find a suitable solution. Your satisfaction is our priority, and we want to make sure that everything is resolved satisfactorily. Thank you for your patience and understanding.
E
Ewa
Rating: 2 out of 5
The order arrived very late, a few days after the start of the school year. The labels are tiny, almost illegible, but the 'pirates' gourd is top-notch and my son really likes it.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your order arrived late, especially after the start of the school year, and that the labels don't match your expectations in terms of size. We understand that this may have been disappointing. However, we are delighted that your son liked the "pirates" gourd and that it lived up to your expectations. Thank you for taking the time to share your experience. The C-MonEtiquette team
S
Sabrina Vasset
Rating: 1 out of 5
Hello, all the labels come off after 2 or 3 washes.
Translated reviews
Response from Petit-Fernand
Hello , We find it unusual that you have encountered a problem with the label quality of your order. We understand your frustration and would like to resolve this issue as soon as possible. Please contact our customer service department. We'll be happy to help you find a solution tailored to your needs and offer you the support you need to resolve this situation.
E
Elodie Charron
Rating: 1 out of 5
Deadline not met, I ordered on August 21 and received on September 05 after the start of the school year. I no longer have any use for them as I had to buy others.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that your order arrived after the start of the school year. Our delivery times are calculated in working days, and we make every effort to meet these deadlines. However, we cannot always control postal delays. The C-MonEtiquette team
M
ML
Rating: 1 out of 5
Very very long delivery 15 days since I ordered and I still have nothing.
Translated reviews
Response from Petit-Fernand
Hello, We are very sorry for the delay in delivery that you have experienced. We fully understand that a 15-day wait is unacceptable. We will contact you today to resolve this issue and find a quick solution. Your satisfaction is very important to us, and we will do our utmost to rectify this situation. Thank you for informing us, and we apologize for any inconvenience caused.
R
Roxane Beugger
Rating: 1 out of 5
Delivery and order ok, even if the stopper ordered was no longer available and had to be changed. On the other hand, we ordered water bottles and the name disappeared less than a week later, without having rubbed them or put them in the dishwasher. mediocre quality.
Translated reviews
Response from Petit-Fernand
Hello, We're sorry to hear that you're disappointed with the quality of your water bottles. It is unacceptable for the name to fade so quickly, especially without being scrubbed or put in the dishwasher. We fully understand your frustration and would like to resolve this issue. We will contact you directly to discuss the situation in detail and find a solution that works for you. Thank you for sharing your experience with us, and we apologize for the inconvenience.
G
Gaelle Lastere
Rating: 1 out of 5
After three years of ordering from you without any problems, this year it's a disaster. I've had three orders: one with badly cut labels and two that got lost. The parcels are not tracked, so I have to wait to send them back. When I receive it, it's not the right design and I'm still waiting for one for an order placed on August 20. Back to school was a week ago and I had to order elsewhere. Very nice customer service but they can't do anything and won't even refund my order. I am very very disappointed and will not be ordering again.
Translated reviews
Response from Petit-Fernand
Hello, We understand that you have finally received your order. We sincerely hope that, despite the delivery problems encountered, you are satisfied with the products you have received. The C-MonEtiquette team
We use cookies for audience measurement and improving user experience.
English 