The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
1st week of school, 1st washings and all the iron-on clothing labels are gone. I don't recommend it at all.
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Response from Petit-Fernand
Hello, We're sorry to hear that you've had problems with our iron-on labels. We don't understand why the labels came off after only a week's use. Your satisfaction is very important to us, and we would like to solve this problem. We invite you to contact us directly so that we can examine the situation in more detail and find an appropriate solution The C-MonEtiquette team
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Claire
Rating: 1 out of 5
I ordered labels on August 23rd for my child's return to CP. Guaranteed delivery before the start of the school year (supposedly...) to be sure of receiving them on time, we even opted for accelerated delivery. Result: labels arrived 4 days after school started! I had to rush off to find another way of labeling all her things, because it was compulsory. And last year, same problem! My order was lost and therefore also received late. HONEST!
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Response from Petit-Fernand
Hello, We are very sorry to hear that you have experienced problems with the delivery of your labels. We understand how stressful this must have been, especially with the start of an important new school year. We would like to apologize for the delay in delivery, despite the choice of expedited delivery. We have taken note of your comments and will work to prevent this kind of situation from recurring in the future.
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RoCalCar
Rating: 2 out of 5
The bottle is nice and withstands the temperature of the liquid, I bought 3 bottles, the 3 drip a lot, if they are not standing soak the surface or bag where you carry them, so for a child bottle is something quite complicated if you want to carry it in summer in a backpack and they manage them. The 3 have been scratched immediately and one of them has lifted part of the drawing. The bottles are nice and my kids like them, they are comfortable to drink from, but in my case they leak, so they lose a lot of points.
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Response from Petit-Fernand
Hello, We are sorry to read your message. Your canteens should not be leaking like this and we have just contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
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Peggy
Rating: 2 out of 5
Due to a very long processing and delivery time, we received the product too late for our planned event.
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Response from Petit-Fernand
Hello, your order was produced within 24 hours. The delivery took longer than expected and we are very sorry about that. Unfortunately, we have no control over the postal service. However, we hope that you will still be able to enjoy your order. Have a nice day, Elise, EsIstMeins
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Holly
Rating: 1 out of 5
Always used Petit-fernand for my name labels. Unfortunately this time, the quality was poor. Very pixelated the name isn't a clear print. I did request a refund or a re-print. They offered a re-print but it arrived the same poor quality.
Response from Petit-Fernand
Hello Holly, We're sorry your renewal order was unsatisfactory. As we got no response from you after sending you new labels, we assumed everything went well. Could you contact our customer support so that we can help you? Have a wonderful day!
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Ophelie
Rating: 1 out of 5
I made a first order which never arrived. Lost by Chronopost. I had to contact the c mon étiquette service. I was then offered a new order which also never arrived. This time it wasn't Chronopost but c mon étiquette who never sent my new order. After 20 days of waiting for all this, I found myself without an order and without the labels before my children went back to school. I don't recommend this site at all.
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Response from Petit-Fernand
Hello, We completely understand your dissatisfaction and we are sincerely sorry for the inconvenience. We have found a solution to resolve the problem, and we hope that this will meet your expectations. We regret this bad experience and hope that it will not prevent you from returning to our services in the future. Your satisfaction is very important to us, and we are determined to offer you a better service.
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Alison A.
Rating: 1 out of 5
My order was dispatched on 23/08/2024. As of 06/09/2024, it is in "Delivered" status, but I still haven't received anything.
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Response from Petit-Fernand
Hello, Following our telephone conversation two days ago, we are delighted to have been able to resolve the problem. As agreed, we have returned your order. We sincerely hope that you will be fully satisfied with your order. Yours faithfully
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Marion Denuit
Rating: 1 out of 5
I never received my order
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. The C-MonEtiquette team
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Chanty
Rating: 2 out of 5
Well I think it's because of the post office I didn't receive my order quickly! I placed 2 orders and only received one.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have not received your second order. We understand how frustrating this can be. To resolve this issue, please contact our customer service department by email or telephone with the details of your order. We will then be able to investigate the situation and find a solution for you. Thank you for your understanding and we hope to resolve this issue quickly. The C-MonEtiquette team
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Coralie Philippe
Rating: 1 out of 5
I have not received my parcel. I notified a change of address and was told it was taken care of. Products that I didn't order came with it. I won't be ordering again as I can't find my parcel.
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Response from Petit-Fernand
Hello, thank you for your feedback. In order to better understand the problem you are experiencing and to be able to help you in the best possible way, we have contacted you by email. Please do not hesitate to reply so that we can find a solution quickly. We look forward to helping you resolve this situation. The C-MonEtiquette team
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Envy L.
Rating: 1 out of 5
Order number 4002167249 I have tried to email, instagram, Facebook. I've been ignored on all platforms. Order never arrived, day 12 now! Will have to dispute with PayPal.
Response from Petit-Fernand
Hello Zalihe, Sorry we took so long to answer your email, we were completely swarmed with messages this past week. We hope the solution we gave you was satisfactory. Have a wonderful day!
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Bea Figueira
Rating: 1 out of 5
The service, the communication and the packaging of the product, the prices they have are not equivalent to any of the processes of this company, the first and last time I will buy.
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Response from Petit-Fernand
Hello, We are sincerely sorry to read your message. Our Customer Service Department is available to help you with your order. You can contact us through our contact form with your order number. Hello, Camille Petit-Fernand
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Marie
Rating: 1 out of 5
I've never seen anything like this! I've been waiting for my order for over two weeks! I will never order from them again! It looks like a scam!
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Response from Petit-Fernand
Hello, We're very sorry for the inconvenience you've experienced with your order. Please be assured that we have already refunded your purchase in full on 06/09, as indicated in our previous correspondence. We understand your frustration with delivery times, but unfortunately this is beyond our control. We would like to assure you that we are in no way a scam, and we do our utmost to offer a transparent and reliable service to our customers. The C-MonEtiquette team
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Charlene Beaudet
Rating: 1 out of 5
Hello, I never received the labels! Ordered around August 20-22. Serious business as usual. I am very pleased and can only recommend labels elsewhere! Too bad.
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Response from Petit-Fernand
Hello, We are very sorry that you did not receive your order within the expected timeframe. We understand that this can be frustrating, and we would like to apologize for this incident. I have just contacted you privately to propose a solution which I hope will satisfy you. Please do not hesitate to come back to us if you have any further questions or requirements. Thank you again for your understanding and patience. Sincerely, The C-MonEtiquette team
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Perrine Robin
Rating: 1 out of 5
I never received the labels I ordered, the site was supposed to send me new ones, after 8 days still nothing..... The children went back to school a week ago, the initial order was placed on 12/08.... In short, very disappointed
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Response from Petit-Fernand
Hello, We are sorry that you did not receive your order as expected. After being informed of the situation, we immediately took the necessary measures and returned your order. Thank you for your understanding, and please do not hesitate to contact us if you have any further questions or needs. Sincerely, The C-MonEtiquette Team
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Patricia Mena Garcia
Rating: 1 out of 5
The delivery was terrible, they delivered it to the wrong address and then took it to a seur point outside my city, where I had to go and pick it up.
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Response from Petit-Fernand
Hello Patricia, We are very sorry for this incident with the delivery of your order and we apologize on behalf of SEUR? However, we hope that everything is to your liking as far as our products are concerned ! Good morning, Camille Petit-Fernand
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Laura
Rating: 2 out of 5
It's the second time I've ordered and the labels do not stay on after a wash
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sandra ribé
Rating: 1 out of 5
I never received my order! Since it was a non-tracked delivery I don't know where it is...
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Response from Petit-Fernand
Hello Sandra, Thank you very much for your patience and kindness in this situation. We are very sorry that you did not receive your original order. As agreed, we quickly reshipped to ensure that you received your items. Please do not hesitate to contact us should you have any questions or require further assistance. The C-MonEtiquette team
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AD
Rating: 1 out of 5
I received the wrong labels and 7 days later I still haven't heard back from customer service.
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Response from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are truly sorry for the order reversal error you encountered. As soon as we were informed, we immediately took steps to return the correct order to you. We understand that this may have caused some inconvenience, and we are doing everything we can to prevent this from happening again. Thank you for your patience and understanding. Sincerely, The C-MonEtiquette team
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Ludivine Lefevre
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello, Thank you for taking the time to share your review. We are sorry that you did not receive your initial order as expected. Following our exchange, we have agreed together to return your order, and we remain at your disposal to monitor the situation closely. Thank you again for your understanding and trust.
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Clémentine M
Rating: 2 out of 5
We already ordered iron-on labels last year, following the advice on fitting and resting ... after the first machine ( 30°C as recommended ) most of them had peeled off. This year again, but with self-adhesive labels ... Really disappointed.
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your labels. This comes as a great surprise to us, and we'd like to help you resolve the situation as quickly as possible. To do so, we invite you to contact our customer service department as soon as possible, providing photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
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Maeva Deveaux
Rating: 1 out of 5
After several years of ordering on the site, I ordered again and this time I was very disappointed. I ordered for the first time a gourd and a snack box, the thermo gourd arrived with the drawings completely yellowed although the material seems to be of excellent quality. The patterns are really disappointing. Maybe it's just bad luck
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Response from Petit-Fernand
Hello Maëva, We have just contacted you by e-mail to discuss this incident with you. We look forward to hearing from you, and wish you a wonderful day!
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Alice Boyer
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello Alice, We are very sorry about this delivery incident. As per our exchange of 04/09, we have reproduced your order in order to send it to you as soon as possible. Have a nice day, The C-MonEtiquette team
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Gaelle Lastere
Rating: 1 out of 5
After three years of ordering from this site without any problems, this year it's a catastrophe. The labels never arrived, even though it was noted that delivery was guaranteed before the start of the school year. I had to call customer service time and time again to get a return by colissimo. Their service has no view on the tracking of packages, so I have to wait to get a return. 15 days later I received my labels with a different design than the one selected, and they told me there was nothing they could do for me.
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Laura D.
Rating: 2 out of 5
One letter missing from the first name on the bag, the sticker on the snack box stuck on crookedly, for the price I find it light. And it was impossible to contact them...
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Response from Petit-Fernand
Hello, We're very sorry about this incident. To better understand what may have happened, please contact us by e-mail and provide photos of the problem. This will help us find a solution quickly. The C-MonEtiquette team
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Babe
Rating: 2 out of 5
Pblem of order, to this day not solved because the recreated order left in another place of withdrawal !!!!!
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Coralie
Rating: 1 out of 5
2 orders placed for my 2 daughters, labels for one of my daughters ended up in the middle of the 2nd daughter's notebook. One page just lay in the notebook without being stapled. And all the pages were staggered in the 2 notebooks (shorter sheets under longer ones). For the price of the booklet, I find that the service provided is not qualitative. Customer service was unable to offer a commercial gesture without my asking, and the first response to my complaint was "we'll do better next time". Too bad. There won't be a next time, I'll order elsewhere.
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Response from Petit-Fernand
Hello Coralie, Thank you for your feedback. We fully understand your reaction, and it's a legitimate one. Unfortunately, our production is a human environment, which can make certain mistakes. However, the use of your labels remains unchanged. Have a nice day, The C-MonEtiquette team
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Emeline CHARLIER
Rating: 1 out of 5
15 days to finally get my order!!!!!!! My children have already gone back to school. I had to buy other labels! I'm not the only one in the case and no response on facebook to the post that people leave! 1st and last order for me!
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Response from Petit-Fernand
Hello, Thank you for your feedback. We totally understand your dissatisfaction with this situation. We have just contacted you by e-mail to discuss the matter. Have a nice day, Ophélie
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Sancha MAZZUCCO
Rating: 2 out of 5
I received my labels 10 days after school started, even though the order was placed well in advance.
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Response from Petit-Fernand
Hello, We're sorry to hear that your labels arrived after the start of the school year, despite the fact that you placed your order well in advance. We understand how frustrating this has been for you. We will look into this situation to avoid similar delays in the future. We appreciate your patience and understanding and hope that, despite this setback, you are satisfied with the labels. The C-MonEtiquette team
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Ilka
Rating: 2 out of 5
The print fits, but unfortunately the stickers are not really well punched out, so I have to remove every single sticker (!) from the foil again with nail scissors, otherwise you can't get them off at all. This is really tedious and tests my patience to the limit.
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Response from Petit-Fernand
Hello, we are sorry that you are experiencing problems with our products. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Carine
Rating: 2 out of 5
Order of August 16 still not received (we are on 4/09), it was suggested to me on 30/08 to reorder because it was too complicated to launch a tracking procedure with Chronopost. I accepted and asked for free delivery charges for an express order (for back-to-school week). The code received was invalid, and it took 5 days to get an answer after my complaint e-mail. Too late, I ordered on your competitor's site. Order received today, unbeatable. I am very disappointed by C-monetiquette, it was my last order with you.
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Response from Petit-Fernand
Hello, We're very sorry for the delay in receiving your August 16th order and for the complications with the discount code. We fully understand your frustration, especially during the back-to-school period. Your feedback is invaluable and will help us improve our services. We look forward to earning your trust again in the future.
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mélanie normand
Rating: 1 out of 5
Never received the order I am waiting for the refund
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Response from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 04/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
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MARIE KEVIN
Rating: 2 out of 5
Labels not received Responsive customer service. Fast refund.
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Response from Petit-Fernand
Hello, Thank you for your positive feedback regarding our customer service. We are very sorry that you did not receive your labels as expected. We hope that the quick refund was able to compensate for this incident. The C-MonEtiquette team
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Asma Abtrou
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello, We are sincerely sorry for this delivery incident. In accordance with our exchanges of 06/09, we have taken the necessary steps to ensure your satisfaction. Have a nice day, The C-MonEtiquette team
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Hélène Heneaux
Rating: 1 out of 5
Very disappointed with the pencil labels. They peel off and don't stay on.
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Response from Petit-Fernand
Hello Hélène, We totally understand your dissatisfaction. It's not normal for your labels to come off your pencils. We've just e-mailed you to find out what could have happened. We're here to help you, Have a nice day, The C-MonEtiquette team
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M.V
Rating: 2 out of 5
The garment labels are in order, but all the object labels have a printing defect, with a white unprinted area of 1 to 2mm on the left, due to the printing offset on the self-adhesive board. The offset is very visible, as the label normally has a dark blue background. I wonder about the controls. It's a disappointing experience.
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Response from Petit-Fernand
Hello, We're very sorry to hear that the object labels have a printing defect. This is absolutely not in line with our quality standards, and we understand your disappointment. We have just contacted you directly so that we can offer you a quick and appropriate solution to this problem. All the best, The C-MonEtiquette team
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Mélanie Gutierrez
Rating: 1 out of 5
Order not received
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Response from Petit-Fernand
Hello Melanie, We're very sorry about this incident. We have just contacted you directly by e-mail to discuss the matter and find a solution that suits you! Our team is here to help you
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MAA
Rating: 1 out of 5
The name flocked on my daughter's bottle faded after half a day! Given the price of the bottle, the quality leaves a lot to be desired I absolutely do not recommend For the labels : RAS
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Response from Petit-Fernand
Hello Amina, We've just contacted you by e-mail to discuss this matter. It is indeed abnormal that your daughter's first name is being erased. Our team is here to help you and provide you with solutions! All the best, The C-MonEtiquette team
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MegGuil
Rating: 2 out of 5
The labels are superb and very easy to apply, but the first time my daughter's denim jacket is washed at 30°, the label comes off....
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem with your labels. This comes as a great surprise to us, and we'd like to help you resolve the situation as quickly as possible. To do so, we invite you to contact our customer service department as soon as possible, providing photos of the problem. This will enable us to better understand the situation and offer you a suitable solution. The C-MonEtiquette team
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Hinda Slit
Rating: 1 out of 5
Misleading advertising, written in large letters on the website, received before the start of the school year. Today is September 4 and still nothing. Ordered on August 21. The first and last order from them
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Response from Petit-Fernand
Hello, Unfortunately, sometimes the postal services take longer than expected. However, as agreed between us on September 04, your order has been returned to you. We hope you enjoy it. Have a nice day, The C-MonEtiquette team
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