The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Very disappointed with the labels none of them peel off properly they are not pre-cut properly a real hassle
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Response from Petit-Fernand
Hello, We apologize, your labels shouldn't be so difficult to remove from their holders. We've just emailed you to help you :) Have a nice day, Camille C-MonEtiquette
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Abc
Rating: 1 out of 5
Late delivery, products received after the event, no longer needed
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Response from Petit-Fernand
Hello, We're sorry to hear about the carrier's delay in your delivery. We did our best to have your order manufactured and shipped within 24 hours...? Have a nice day, Camille C-MonEtiquette
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Émeline Veyssiere
Rating: 2 out of 5
Label very little protected during shipment, have taken the water even before arriving in the mailbox otherwise very nice label but I have only 6 of a little dry.
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Response from Petit-Fernand
Hello Emeline, We are very sorry that the labels arrived damaged. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Vic
Rating: 1 out of 5
Ordered on August 14 for back-to-school. Today is August 24 and I still don't have the labels for the start of the school year on Monday. The delivery tracking only gives partial information (arrival in the destination country?), it still doesn't say when they will arrive. I'm very disappointed. I won't be ordering again. I wanted to change for this year, it was a mistake.
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Response from Petit-Fernand
Hello, Thank you for writing to us. According to your order tracking, your order was delivered to your mailbox on 26/08. We hope it meets your expectations :) Have a nice day, Camille C-MonEtiquette
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Jessica
Rating: 1 out of 5
The order never arrived. I notified customer service who told me that I had to wait for a specific date to request the return (August 9th). Once the 9th arrived, they told me that the waiting date was August 1st. Therefore, I did not understand why they made me wait until the 9th to be able to claim.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have received different information. The first email that is sent after an order that has not been received is automatic and it is possible for errors to creep into the email. We apologize for the inconvenience. Good morning, Petit-Fernand
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Johanne Jamaer
Rating: 2 out of 5
I was a little disappointed with the quality of the labels on this latest order. Before, the gluing quality was perfect. Here, I can already see the labels coming off the felts before they've even been handled. The design is very nice, but I'm disappointed.
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Response from Petit-Fernand
Hello Johanne, We're sorry to hear about this inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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SG
Rating: 1 out of 5
It's been almost three weeks since the order was placed and we still haven't received the labels. In the meantime, the children have already gone back to school and it's impossible to label their things... When contacted, customer service refused to offer a satisfactory solution to the loss of the first delivery, refusing to make a second express delivery which would have enabled us to have the labels before the start of the new school year, and only offering a second conventional delivery which, obviously, also seems to have been lost en route. We're very disappointed.
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Response from Petit-Fernand
Hello, We're sorry that the postal services are delaying the delivery of your order. We can only reship your order as you originally ordered it. Your second shipment is on its way and will be delivered to your mailbox shortly. Have a nice day, Camille C-MonEtiquette
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Tanja R.
Rating: 1 out of 5
Unfortunately, the envelope arrived and it was wet so the items were damaged ... rather not so nice
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Response from Petit-Fernand
Hello, thank you for your comment. We are sorry to hear that you have received a damaged order. ?? We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Pierrette ROBERT
Rating: 2 out of 5
I ordered a snack box and received a gourd! I called you and this time I did receive the box, but without the labels with the child's name that you can stick on his things.... Disappointed...
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Response from Petit-Fernand
Hello Pierrette, We're sorry to hear about your order reversal. Our customer service department has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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IRENE ANGULO ARDILA
Rating: 1 out of 5
The delivery at the collection point is bad, I still do not have my order for more than a month. The collection point is always closed and after 10 days the order has been returned to the sender with no possibility of collection or home delivery.
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Response from Petit-Fernand
Hello, We are sorry to hear that you have had a bad experience with Seur. We do our best in our capabilities to ensure a delivery but we often do not get a response from you until very late. In any case, we are always at your disposal. Good day, Petit-Fernand
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Pauline Bossart
Rating: 2 out of 5
Quite disappointed with the order Not bad label not usable .. does not detach and when we get the label is damaged so not aesthetic or then adhesive residue around the label . I ordered elsewhere.
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Response from Petit-Fernand
Hello Pauline, We are very sorry for the inconvenience concerning your order. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
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Juliane Bouchakour
Rating: 1 out of 5
Too expensive is exaggerating the price
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Response from Petit-Fernand
Hello, We are sorry that the products we offer do not meet your expectations. We try our best to adapt to your needs and to offer you many advantages throughout the year. Nevertheless, we hope you like the products you have ordered :) Have a nice day, Camille C-MonEtiquette
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Laetitia Buffet
Rating: 1 out of 5
Since I placed my order and paid for it I haven't received anything?
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Response from Petit-Fernand
Hello Laetitia, Thank you for contacting us. I see that our Customer Service was able to help you with your complaint :) We're delighted that the proposed solution suits you? Have a nice day, Camille C-MonEtiquette
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Pauline
Rating: 2 out of 5
I've used this site 3 times to order labels for my son's clothes. I was delighted the first two times, but much more disappointed with my last order. The removal of the labels was very complicated, I spent a lot of time to remove them. Some labels were damaged in the process, yet I had enough dongles to do it.
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Response from Petit-Fernand
Hello Pauline, We're sorry to hear about the problem with the labels on your order. Our customer service department has contacted you in order to find a solution. C-MonEtiquette customer service
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elodie
Rating: 1 out of 5
I have a problem with my labels no answer
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Response from Petit-Fernand
Hello Elodie, Thank you for contacting us. Our Customer Service was able to speak with you by e-mail about your complaint. We remain available if necessary :) Have a nice day, Camille C-MonEtiquette
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Isabel Reyes Mesa
Rating: 1 out of 5
Disappointing. I placed my order on August 1 and it still hasn't arrived. It says in the order tracking that it is delivered but I have not received anything. I try to send an email by web to claim and the 80 times I've tried it gives error, I also contacted them by social networks and they do not answer either. What a scam.
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nina bailly
Rating: 1 out of 5
quality, a complaint was lodged
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a quality problem. In order to obtain more information about the problem and help you as best we can, we have just contacted you by e-mail. Have a nice day, Camille C-MonEtiquette
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Anne-C F
Rating: 1 out of 5
I've always been happy with my orders, but this year I can't remove the label! I have to fight with the leaflet to get the label off. Too bad....
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Response from Petit-Fernand
Hello, thank you for your feedback. As you may have noticed with your previous orders, our labels are usually easy to remove from their backing. Therefore, in order to help you as much as possible, we have just contacted you by e-mail. We sincerely apologize for this situation. Have a nice day, Camille C-MonEtiquette
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Josephine
Rating: 1 out of 5
Haven't received our order, nearly 4 wks after placing order!
Response from Petit-Fernand
Hello, You contacted our customer service four days ago and we sent you a new order at our expense. We hope that you will receive it soon! Have a nice day Sarah- Petit Fernand
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Christelle Pirard
Rating: 1 out of 5
I'm disappointed I've ordered several times before and everything was fine The ones I've just received are very badly printed boards They tear and the tape comes off at the same time
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Response from Petit-Fernand
Hello Christelle, Thank you for writing to us. We apologize, your labels should not be delivered this way. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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G A.
Rating: 1 out of 5
Of two products, one was not available. The labels, on the other hand, did not arrive, they sent them back, and I am still waiting
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Response from Petit-Fernand
Dear Julia, We are truly sorry for the inconvenience you experienced with your order. We would like to let you know that we have proposed solutions, including sending you a new order. We are pleased that, as you confirmed to us via email, you received the labels we sent back to you. If you need further assistance or have any other questions, please do not hesitate to contact us. We are here to help you! Sincerely, Chiara, Petit-Fernand
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Ashleigh J.
Rating: 1 out of 5
I'd heard lots of good things so places an order for our 4 children, the order Was placed on the 22nd of July, it never arrived, I contacted them after the 10 days delivery, they said they'd send a replacement, this still hasn't arrived. It's now the 20th of August and we still don't have our order. Apparently we have to wait another 2 days to see if the replacement gets delivered, which I have no hope for at this point.
Response from Petit-Fernand
Hello Ashleigh, I'm so sorry you've had issues with delivery. I hope the order arrives by tomorrow at the latest, but if it doesn't, please contact us again so we can find another solution. Have a wonderful day!
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Lisa G.
Rating: 1 out of 5
I have not received my order!
Response from Petit-Fernand
Hello Lisa, Our customer support has resolved your issue. I hope the solution we gave you was satisfactory! Have a wonderful day!
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Mel
Rating: 2 out of 5
A very nice gourd that fits the bill. But the straw doesn't fit inside, so I have to look for another solution. Quite disappointed
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Response from Petit-Fernand
Hello Melanie, We're sorry to hear about this problem with your gourd. Our customer service has contacted you in order to find a solution. Have a nice day, C-MonEtiquette Customer Service.
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Eve
Rating: 2 out of 5
Delivery time not met. Quality not maintained, as the upper protective film has often peeled off. Customer service only available by email. However, they were quick to write, but not clear. Delivery from France, ...was not apparent.
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Response from Petit-Fernand
Hello, The delivery times are all indicated on our website in our general terms and conditions and also when selecting the delivery methods. There you will also see that our company is based in France. We are very sorry that our products are causing you problems. We have just contacted you. Have a nice day, Elise, EsIstMeins
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Marie HERAUD
Rating: 1 out of 5
Almost 3 weeks after my order, I still haven't received anything. My account has been debited and I'm being asked for my opinion...?
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Response from Petit-Fernand
Hello Marie, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Thomas
Rating: 1 out of 5
The iron-on labels all come off in the first wash at 30°C. I am very disappointed.
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Response from Petit-Fernand
Hello Thomas, We're sorry to hear that the labels are not up to your expectations. Please contact our customer service department so that we can find a solution. We wish you a pleasant summer? C-Monetiquette
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Diana Hovsepyan
Rating: 1 out of 5
They say I've received my order, but I haven't received anything.
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Response from Petit-Fernand
Hello Diana, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Christina
Rating: 1 out of 5
Unfortunately, the stickers are much too big for pens. Visually and in terms of quality, it looks good. But I had to wait a very long time and it didn't fulfill what I ordered it for.
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Response from Petit-Fernand
Hello, you have actually ordered adhesive labels for items in 1 line. We recommend the mini labels for pens. Have a nice day, Elise, EsIsteins
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Sarah
Rating: 1 out of 5
I never received my children's labels!
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Response from Petit-Fernand
Hello Sarah, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Sandra Valente Martins
Rating: 1 out of 5
Did not receive order
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Response from Petit-Fernand
Hello Sandra, We're sorry to hear that you haven't received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Ilka V.
Rating: 2 out of 5
Our first order arrived in perfect condition and we loved it. The second order was a school enrollment gift and never arrived at the DPD point. After talking to EsIstMeins on the phone, I thought the problem would be resolved quickly. Now our order is over two weeks late and still nothing has arrived. We are very disappointed.
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Response from Petit-Fernand
Hello, we are sorry that your order has not yet arrived. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
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Magalie Piegelin
Rating: 1 out of 5
order all right 2 days later blue card hacked in canada ...
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Response from Petit-Fernand
Hello Magalie, We're sorry to hear that your credit card has been hacked. To limit the risk of credit card fraud, make sure you're on a secure wifi network. C-Mon Etiquette ?
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Emma S.
Rating: 1 out of 5
I have never bought anything from this company. Someone else has used my email to avoid having to subscribe and now I am being bombarded by their spam. Avoid.
Response from Petit-Fernand
Hi Emma, Thank you for reaching out to us regarding your concerns. We understand how frustrating it can be to receive unwanted emails. We have your order number and can confirm that our records indicate a purchase associated with your email address and your name. However, if you wish to unsubscribe from our emails, it is very simple to do so. You can just click the "unsubscribe" link at the bottom of any of the emails you have received from us. If you need further assistance or if you believe there has been a mistake, please contact our customer service, and we would be happy to help. ?? Best regards, Chiara Petit-Fernand
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Coralie
Rating: 1 out of 5
Gourd 1: the drawing goes away Gourd 2: leaks I can't contact customer service
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Response from Petit-Fernand
Hello Coralie, We're sorry to hear about this problem with your gourd. Our Customer Service has contacted you to find a solution. C-Mon Etiquette ?
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F. Z.
Rating: 2 out of 5
Unfortunately, the stickers only arrived after 3 weeks because something went wrong with the shipping.
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Response from Petit-Fernand
Hello, I am very pleased that your order has arrived and hope that you like it! However, we are sorry that you had a bad experience with the post office. Have a nice day, Elise, Customer Service EsIstMeins
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Marina André
Rating: 1 out of 5
I still haven't received my parcel after several weeks, because apparently I didn't give the right address when I did. Parcel still not sent a priori
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Response from Petit-Fernand
Hello Marina, We're sorry to hear that you haven't received your parcel. Our customer service has contacted you to find a solution. Have a nice day, C-Mon Etiquette ?
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Cindy Sanchez
Rating: 1 out of 5
Still nothing received...
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Response from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. Our customer service has contacted you to find a solution. Have a nice day, C-MonEtiquette customer service.
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Maria T.
Rating: 1 out of 5
The first set of labels never arrived and I had to chase them up to receive my order. I have just got around to labelling my children's school uniform. The labels won't peel off easily. Almost like they haven't been cut properly. When they do peel off, they sometimes have an extra bit of shiny film coming off too. The edges are frilly, almost as if they are too thin. They are also ripping. I have ordered these labels many times before and have not had these issues before. I don't know if they have changed the materials or how they are made but they are now terrible quality.
Response from Petit-Fernand
Dear Maria, Thank you for reaching out to us regarding your order. We understand your frustrations and appreciate your feedback. We apologize for the inconvenience caused by the delivery issues with your initial set of labels. Please know that we took steps to address this by sending you a replacement order free of charge, which we hope you will appreciate, as the delivery issue was beyond our control. Regarding the quality concerns you've mentioned, we are sorry to hear that you are experiencing issues. However, we were unable to find any prior complaints linked to your account, which prevented us from addressing this issue sooner. Our customer service team will be in touch with you shortly to discuss this matter and how we can assist you further. Your satisfaction is important to us, and we appreciate your understanding. Best regards, Chiara, Petit-Fernand
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Sylvie Demoulin
Rating: 1 out of 5
Label too big for small equipment
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Response from Petit-Fernand
Hello Sylvie, We're sorry to hear that the labels don't suit you. There are different sizes for object labels, including the Mini made especially for small equipment: https://www.c-monetiquette.fr/etiquettes-autocollantes-objets You ordered the 1-line labels, which are indeed too wide for small equipment. Have a nice day, C-MonEtiquette Customer Service
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