Customer reviews of Petit-Fernand

I had ordered before and they arrived safely. Great. But this last order did not arrive. I emailed customer service and they gave me 2 options: either return the order or reorder it. I chose to do it again. That was over a week ago. 6 days ago they sent me an email that due to the large volume my order would be delayed 2 more days to be manufactured from the email. I check the order status and 6 days later it says in production. Nothing has arrived. This time I am very disappointed. I will write to customer service again to discuss it and ask for a refund and it will be the last time I order. And I love your stickers and your work. What a shame. They should improve on that and deliver what they say when an order doesn't arrive.

I still haven't received anything.

My iron-on labels come off after washing and even after rain.

The order and delivery went very well, but several labels came off in the washing machine (30 degrees). Too bad.

Very disappointed, I stuck on about twenty labels according to the instructions. All of them, without exception, came off in the first wash.

I did not receive my order

After placing 2 orders, none of them have arrived. A disaster. I will not order any more from your company

The parcel seems to have got lost and I haven't received any concrete reply.

I still haven't received my July 1st order.

We never received the order

I still haven't received anything from my order.....and it's July 12 ...,

My order never arrived, it's the first time this has happened to me but it was a pain.

Order still not collected

After two reslizarlo twice the order never arrived at my house. In comments I see that my case is not isolated and clearly they have a distribution problem or it is a scam. I do not recommend it

My product bought 15 days ago is already damaged. Considering the price, I'm disgusted!

I never received the labels

Ordered via Instagram. Paid, said will arrive in few days. Never seen my order. I've asked for a refund.

Since the 23rd of June I've been waiting for my labels and nothing, my children have gone to colony and their clothes are branded, I'm really disappointed.

Very bad experience. The tracking number takes a long time to activate and after a long wait they confirm that the order has been lost. We try again and again the same problems. I ended up with no labels and processing a refund.

I ordered a stainless steel water bottle for my son with his first name on it. After a while, the top outer layer of the bottle with the designs and personalization started to peel off. The biggest problem is that it's under the stopper, so the material that peels off lands in the bottle's water, which I find very dangerous. I informed my label and the website selling this gourd, which wanted to do absolutely nothing and cleared itself of all responsibility. I don't recommend buying these gourds and I don't recommend this site, which has a deplorable customer service.

I'm not satisfied with the delivery time for a product I ordered on 28/06 and received on Thursday 4/07, and what's more, it was invoiced.

I have never received my labels and my child is leaving in a few hours for summer camp....so I had to write his initials on his labels with what I had, a Bic pen....I'm obviously very disappointed, especially since I paid for it...

I have placed 1 1st order not received made reminder and still nothing to date. My son is leaving on Saturday and still nothing.

I ordered (acknowledgement of receipt received, invoice received, account debited) but I can't find my order on my account...

Visually it is very nice. Unfortunately, the labels on some items of clothing come off again after washing.

Very few labels... disappointed with the number for the advertised price of the product.

Guaranteed delivery in 2 to 4 working days. Package arrived in 10 days... too late for the camp departure... purchase made for nothing...

I still haven't received my order

In the last purchases the adhesive is of poorer quality and lifts with washing.

I placed the order forgetting to enter the discount code. I immediately wrote (the order had not yet been processed) to customer service but there was no availability to change the order.

Order not received

Hello, I'm still waiting for a reply and I'm still waiting for my order placed on June 17.

I bought some stickers for clothes, objects and shoes and I have not received the paper to stick it to my clothes, I have asked for it and I am still waiting for it.

The labels were supposed to be free thanks to a CAT code, but it never worked... I ordered anyway, since I had my son choose the patterns. Otherwise, no problem with the labels

I only received one out of two orders even though I was debited.

I bought 2 water bottles with 3 caps type 2014-2023, these caps are impossible to close, it's a horror! You have to put all your strength into it, even an adult can't do it, imagine a child. So unusable! What a waste...

I must have received it... The parcel is still on standby for delivery... God knows where :-(

Hello, I've been using your labels for all my son's clothes for several years now, with several different orders and never a problem. Unfortunately, this time I'm very disappointed with the quality of the labels. I used them on all the clothes my son took with him to seaside classes, and out of twenty or so labels, 7 came off in the 1st wash, whereas the old ones have been on some items for years and despite dozens of washes have never moved.

I received them quickly, they're easy to use, but the iron-on labels don't stay on after the 1st wash, disappointing, useful for a school trip but not for a whole school year, so I find the price high for something that doesn't last over time.

Previously satisfied, then an order where all the labels came off in the machine. Very disappointed with the after-sales service, the error is human, but it can be repaired. No reaction because after 3 months (so don't anticipate your orders too much).