Customer reviews of Petit-Fernand

Order never received. Very disappointed

The labels I received are not what I ordered. They arrived very quickly but I am disappointed.

All my name and surname labels come off in the wash and stick in the drum of the washing machine.

I placed my order on August 2nd, they sent me an email that the order would be delivered in 24 hours, until the 6th they did not send it, the transport agency sent me an email to say that it will be delivered on the 12th and today the 9th and the transport agency sent me an email to say that the delivery is delayed. When will it be delivered? I write an email to the store to see what solution they give me and they offer me a discount code for future purchases. The problem I have now is that a discount is worthless to me when I have already made my purchase. Obviously I will not buy or recommend again.

I placed a back-to-school order for the children. It took 10 days for delivery, but I still hadn't received it, so I sent an e-mail. An automatic reply was sent to me at first, giving me 2 options. I chose to return my order. Then another e-mail telling me that my order had left and to wait. But there's still no news of it and no reply from you informing me of the progress of my claim. I understand that we're in the summer, so I'll be patient. Even if I think it might be complicated for me to prepare for my children's return to school.

Parcel delivered yesterday 11 days ago.....

Item still undelivered 12 days after order.

The labels/stickers are getting smaller and smaller and they take longer and longer to arrive. I do not know if I will repeat the truth, before they were much better and more quantity and bigger.

I haven't received my order, it's been waiting at the sorting center since July 29th. I phoned and they didn't speak French. I wrote an e-mail, with only one reply in return, and since then nothing.

Practical gourd for a child, but not even 1 month after I bought it, the patterns have peeled off and disappeared!!!! 24e the gourd we hope better quality!

1st order placed and last! I chose express delivery at 9.50 the 1st parcel never arrived. They made a new shipment that I received. I used to order from the competitor a-qui-s, and well I will continue!!!!

Do not recommend at all!!!? I paid extra because how fast is it possible to get my stuff. In the page it says 2-4 days but today 6 days got a shipment number that does not work at all and still not there?!??

With my first order I was thrilled, but with my second order I was a bit disappointed with the price and delivery :( There was something cheaper.... . And of the same quality

I have not been delivered

I'm very disappointed because after the first wash at 30 the labels all came off.

48h production time is a lie. I kindly let the weekend pass and then asked about it. Automated answer that there was just a lot of orders and a direct one that the stickers had already been sent. Should wait 10 days, if nothing is there yet, contact me again. 8 days later, I received an automated email saying that the stickers had now been dispatched. 13 days after ordering, the labels arrived. Addendum: The response from es ist meins is kind of cheeky. When I asked, I received an automatic reply that there was a lot going on at the moment and a direct reply that my order was supposedly on its way. The info mail about the shipment came 11 days after ordering. The post office was quick. They didn't even need 48 hours.

Dear team, Unfortunately my order never arrived. Please forgive me, for personal reasons I have not yet been able to contact your customer service directly.

An error on the address of the parcel never received

I still haven't received my order in July, even though it has been shipped for over a week now!!!!

I never received my labels

The stickers do not peel off well ....

Even before the labels were printed, I asked for them to be cancelled. This was not done and I was offered a 20% refund. I was not at all satisfied, especially as I had warned them before production started. I wouldn't recommend them again, as they clearly don't take their customers into consideration. I respected their cancellation policy, not at all.

I've never received my order

And the name is too far apart from the logo. Too bad. Would I have tried it?

The gourd is heavy for a child, the weight of the product is not at all studied. With water, the gourd is impossible to carry. The first-name label is already starting to peel off.

1st order placed last year, very good complete back. Labels recommended this year by 30 and very disappointed because the quality is not as good (thinner and less successful prints) and the price is high.

I have not received or ordered

I paid 9.59 for quick shipping within 48 h but the package arrived late. I don't recommend it

Hello, I ordered a snack box and a matching gourd for my son, who will soon be 3 years old, to start kindergarten. They are very pretty but unfortunately the openings are much too difficult... He can't open either the beaker or the snack box. What a shame to have to buy new ones, because he can't use them all by himself?

Perfect labels for a school trip, but not for the long term... Even if you follow the washing instructions... Customer service promises to send back an order at the beginning of July but you never receive this famous exchange order and customer service doesn't seem to be able to keep up because they tell me that I received the order (sent at the beginning of July) on 16 May... ?????

Thank you for answering my question...

Ordered 2 times, 2 times went wrong. I didn't receive the first order at all, the second one too late. I will not be ordering here again

I never received my order!

I was very pleased that my order was processed immediately (name stickers only). Less than 24 hours after placing my order, I received an email with the shipment tracking and that my stickers were on their way. My order would be there within the next 3 days. Three days turned into three weeks. I thought they wouldn't arrive. The stickers look nice but unfortunately they don't last as promised.

Hello, it was announced 8 days to receive my package. Order made on 16/07 (or 15 I do not know). Today is the 27th and still nothing. My daughter is leaving for camp tomorrow, so I won't be able to mark her clothes. 19.50 of iron-on labels for nothing because I won't be needing them anymore. I'm really disappointed with the service.

I have not received my order.

Hello, I'm writing to you here because I haven't been able to send an e-mail via your "contact" section for days, it's unacceptable! I attached a photo and wrote the following: "As you can see, the family name on the test gourd is damaged at the "a". I ordered your gourd precisely for the personalization with the name, I would have liked an irreproachable quality considering the price. I prefer to send you an e-mail before giving you a bad mark, because frankly I've never had a problem with you, I've always been satisfied with your labels! What would you suggest? Sincerely Ps: I've been trying to send you this message for several days now, but your mailbox isn't working!!!"

On 1 straw gourd ordered. The design has already peeled off!

I never received my order!

2 times I order 2 times I don't receive my orders.