The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
The chosen illustration is barely visible on the labels…
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Response from Petit-Fernand
Hello Dominique,
Thank you for your feedback. We are sorry to learn that the illustration on your labels does not meet your expectations. Your opinion is valuable and we take it into account to improve our products.
Have a nice day,
Camille C-MonEtiquette
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CHABAN M.
Rating: 1 out of 5
following a purchase from 04/11/2025
Response time too long for a complaint
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Response from Petit-Fernand
Hello Laurent,
We are sorry that our response time does not meet your expectations. We are doing our best to respond as quickly as possible to our clients.
We responded to your emails in less than 24 hours but are working to reduce this response time as much as possible.
Have a nice day,
Camille C-MonEtiquette
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Stéphanie A.
Rating: 1 out of 5
following a purchase from 03/11/2025
Non-compliant product
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Response from Petit-Fernand
Hello Stéphanie,
Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations. Your feedback is valuable and helps us improve our offering. Please do not hesitate to contact us so that we can find a solution to your problem.
Have a nice day,
Camille C-MonEtiquette
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geoffrey B.
Rating: 2 out of 5
following a purchase from 02/11/2025
A bit disappointed to feel the patterns as just a simple label stuck on, especially for the price.
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Response from Petit-Fernand
Hello Geoffrey,
Thank you for your feedback. We are sincerely sorry to hear that the water bottle does not meet your expectations.
Rest assured, the customization of our water bottles is done by printing directly on the product to guarantee you quality products :)
Have a nice day,
Camille C-MonEtiquette
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laurie C.
Rating: 1 out of 5
following a purchase from 29/10/2025
Very disappointed with the service but also with the products. I used to order regularly but the quality has significantly decreased. I will no longer order from this site.
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Response from Petit-Fernand
Hello Laurie,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us, and we take your comments very seriously. We will work hard to maintain the quality of our products. Please feel free to contact us directly to discuss your concerns.
Have a nice day,
Camille C-MonEtiquette
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Miranda H.
Rating: 2 out of 5
following a purchase from 21/10/2025
Slightly disappointed as the clothing labels came off after only 3 washes, which is definitely not what I got them for!
Response from Petit-Fernand
Hello Miranda,
Thank you for your feedback. We are truly sorry to hear that the clothing labels did not meet your expectations. At Petit-Fernand, we strive for quality and would appreciate the opportunity to make this right for you. Please reach out to our customer service team so we can assist you further. Your satisfaction is important to us!
Best regards,
Giulia Petit-Fernand
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Pauline C.
Rating: 2 out of 5
following a purchase from 30/10/2025
I received labels from another child in my package
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Response from Petit-Fernand
Hello Pauline,
Thank you for your feedback. We are sorry to hear about this situation and we are committed to resolving it quickly. We have just contacted you by email to provide our assistance. Your satisfaction is our priority.
Have a nice day,
Camille C-MonEtiquette
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Marina B.
Rating: 2 out of 5
following a purchase from 30/10/2025
Do not stick
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Response from Petit-Fernand
Hello Marina,
Thank you for your feedback. We are sorry to hear that you have encountered an issue with our products. Your satisfaction is important to us, and we would like to discuss this further to find a solution. For this, we have just sent you an email to assist you :)
Have a nice day,
Camille C-MonEtiquette
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Lucia G.
Rating: 2 out of 5
following a purchase from 29/10/2025
The adhesive labels do not mention at any time that they should be stuck on the clothing labels. Disappointed
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Response from Petit-Fernand
Hello Lucia,
Thank you for your feedback. We are sorry that our instructions were not clear. We mention it in our terms of use on our website as well as in our user manuals. Your comment is valuable and we will work to improve our communication regarding the use of the labels. Please do not hesitate to contact us for any questions, we are here to help you.
Have a nice day,
Camille C-MonEtiquette
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Margaux L.
Rating: 2 out of 5
following a purchase from 25/10/2025
The labels are way too big.
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Response from Petit-Fernand
Hello Margaux,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the labels does not meet your expectations. Your feedback is valuable and helps us improve our products.
We provide the sizes of our labels on our website so you can get an idea of the final result. We are sorry that this was not enough. Please do not hesitate to contact us for any other comments or suggestions.
Have a nice day,
Camille C-MonEtiquette
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Minto Salvucci C.
Rating: 1 out of 5
following a purchase from 15/10/2025
terrible. It doesn't work for us. The cap purchased has a smaller thread than the bottle! I threw everything away
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Response from Petit-Fernand
Good morning Minto,
Thank you for your feedback. We sincerely apologize for the inconvenience experienced with the cap. Customer satisfaction is fundamental to us and we will do our best to resolve the situation. We invite you to contact us directly to find a solution that satisfies you.
Best regards,
Giulia Petit-Fernand
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Sandra V.
Rating: 1 out of 5
following a purchase from 09/10/2025
I recently purchased some baby clothing stickers from your brand, which were advertised as resistant to washes above 30 °C. However, despite having washed the garments only by hand and at 30 °C, all the stickers have completely come off, which shows that the product does not meet the advertised characteristics. I believe that the description provided is misleading, as the product has not demonstrated the promised resistance.
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Response from Petit-Fernand
Hello Sandra,
We are very sorry that your experience has not been as expected. Our goal is to offer quality products and we appreciate your feedback. We hope that the solution from our customer service meets your expectations.
Have a good day,
Camille Petit-Fernand
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Bernadette F.
Rating: 2 out of 5
following a purchase from 23/10/2025
I ordered cutlery for my little girls with their first and last names engraved and you can't see the engraving which is tone on tone. Very disappointed especially for the price.
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Response from Petit-Fernand
Hello Bernadette,
Thank you for your feedback and we are sorry to hear that the engraving did not meet your expectations. Your satisfaction is our priority and we take your comment very seriously. You can also send us a photo of the received items so that we can discuss it with you.
Have a nice day,
Camille C-MonEtiquette
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GUINEDOT M.
Rating: 2 out of 5
following a purchase from 22/10/2025
The labels are pretty but disappointed with the quality of the adhesive that doesn't hold! Too bad
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Response from Petit-Fernand
Hello,
Thank you for taking the time to share your feedback. We are glad that you like our labels, but we are sorry to hear that you encountered an adhesive problem. Your feedback is valuable and we take it into account to improve our products. To assist you better, we have just contacted you by email.
Have a nice day,
Camille C-MonEtiquette
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Di Ninno N.
Rating: 1 out of 5
following a purchase from 28/08/2025
While opening and closing it repeatedly, the hook broke. I find it absurd in such a short time, especially for what it costs.
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Response from Petit-Fernand
Good morning Norina,
Thank you for sharing your experience with us. We are sorry to hear that you encountered a problem with the product's zipper. Customer satisfaction is very important to us, and we are committed to ensuring the quality of our items. We invite you to contact our customer service for assistance and to find a solution to your problem.
Best regards,
Giulia Petit-Fernand
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Morgane K.
Rating: 2 out of 5
following a purchase from 17/10/2025
The labels did not hold up after washing
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Response from Petit-Fernand
Hello Morgane,
Thank you for taking the time to share your feedback. We are sorry to hear that the labels did not meet your expectations after washing. Your feedback is valuable, for this reason, we have just contacted you by email to assist you :)
Have a nice day,
Camille C-MonEtiquette
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Julie C.
Rating: 1 out of 5
following a purchase from 10/10/2025
I ordered iron-on labels. I received the notebook but without the iron-on sheet. I can't use them!
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Response from Petit-Fernand
Hello Julie,
Thank you for taking the time to share your experience. We are sorry to hear that the sulfurized paper was not included in your notebook. We have just sent you some.
Have a nice day,
Camille C-MonEtiquette
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cecile B.
Rating: 2 out of 5
following a purchase from 12/10/2025
I bought a personalized water bottle for my daughter and was very disappointed with the delivered product. It ultimately turned out to be a water bottle to which about fifteen stickers were added. We could have easily made it ourselves at a much lower price than what we paid on C-Monetiquette. So this will probably be my first and last shopping experience on this site. Have a nice day
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Response from Petit-Fernand
Hello Cécile,
Thank you for taking the time to share your feelings. We are sorry to hear that the product received did not meet your expectations. We want to reassure you that the personalization of our water bottles is done by printing directly on our bottles. We hope to have the opportunity to prove the quality of our products during a future experience.
Have a nice day to you as well.
Camille C-MonEtiquette
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De Marini F.
Rating: 1 out of 5
following a purchase from 01/10/2025
I ordered labels for my daughter's school, they arrived on time and are very nice, but unfortunately they keep coming off. They are practically unusable, given the not cheap cost I expected better quality, but above all that they would do their job, instead I find myself with labels that do not stick. Never again.
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Response from Petit-Fernand
Good morning Francesca,
Thank you for your feedback. We are pleased that the labels arrived on time and that you liked them aesthetically. We sincerely regret to hear that you encountered issues with adhesion. Quality is a priority for us and we are constantly working to improve it. We invite you to contact us directly to resolve the situation and ensure your satisfaction.
Best regards,
Giulia from Petit-Fernand
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Devid O.
Rating: 1 out of 5
following a purchase from 29/09/2025
The thermal adhesive labels come off and seem poorly made.
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Response from Petit-Fernand
Good morning Devid,
Thank you for your feedback. We apologize for the inconvenience encountered with the thermal adhesive labels. We invite you to contact us directly to resolve the issue and improve your experience with us.
Best regards,
Giulia from Petit-Fernand
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Nadia W.
Rating: 1 out of 5
following a purchase from 28/09/2025
I received a package with the wrong child’s name.
Response from Petit-Fernand
Bonjour Nadia,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience this has caused. Please reach out to our customer service team, and we will work diligently to resolve this issue to your satisfaction. Your business is important to us, and we appreciate the opportunity to make things right.
Best regards,
GIulia Petit-Fernand Team
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Silvia A.
Rating: 2 out of 5
following a purchase from 08/09/2025
The writing on the water bottle is already fading and the closure is not very secure, I honestly expected better given the cost
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Response from Petit-Fernand
Good morning Silvia,
Thank you for your feedback. We are sorry to hear that the water bottle did not fully meet your expectations. We invite you to contact our customer service to resolve the situation and find an appropriate solution. We wish you a pleasant day!
Best regards,
Giulia from Petit-Fernand
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Burcu G.
Rating: 1 out of 5
following a purchase from 25/09/2025
Sorry, but all the name labels came off when I put the clothes in the washing machine. (30 degree) Some also came off during ironing, even though I didn’t apply heat directly to the sticker — only from the back side. I’ve ordered different labels from another place now. This has been disappointing for me.
Response from Petit-Fernand
Hello,
Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with the labels. We always strive to provide high-quality products, and it’s disappointing to learn that your labels did not meet your expectations.
Please be assured that our iron-on labels are designed to withstand washing at 30 degrees and ironing from the back. It sounds like there may have been a problem with this batch, and we’d like to make it right for you.
Could you please send us some photos of the labels and how they came off? We’ll be happy to offer a replacement or a refund based on what we find.
Thank you for giving us the chance to resolve this, and we look forward to your reply.
Best regards,
Giulia Petit-Fernand
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Rachel S.
Rating: 1 out of 5
following a purchase from 23/09/2025
Unfortunately half of the ones I applied have come off in the wash
Response from Petit-Fernand
Hello Rachel,
Thank you for your feedback. We’re sorry to hear that some of the stickers did not hold up as expected. Please reach out to our customer service, and we would be happy to assist you.
Best regards,
Giulia Petit-Fernand Team
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Ghionna V.
Rating: 1 out of 5
following a purchase from 21/09/2025
The water bottle dents at the first fall, terrible quality. Moreover, the images are not printed, but stuck on like stickers. I could have done this myself.
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Response from Petit-Fernand
Good morning Veronica,
Thank you for your feedback. We are sorry to hear that the water bottle did not meet your expectations. We are committed to continuously improving the quality of our products and your observations will be very valuable to us. If you wish, you can contact us directly to find a solution. I would also like to inform you that the customizations on our water bottles are not stickers but the bottle is placed on a machine that directly prints the color onto the object, following 3 processes: the first with white ink to neutralize the background color of the bottle, the second with the actual colors of the illustration, and the third a glossy transparent layer that seals the print.
Best regards,
Giulia from Petit-Fernand
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Solene B.
Rating: 1 out of 5
following a purchase from 22/09/2025
First wash in the machine at 40 degrees, I found rockets in the drum despite the proper and applied setup
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Response from Petit-Fernand
Hello Solene,
Thank you for taking the time to share your experience with us. We are sorry to hear that your wash did not meet your expectations. Please be assured that your feedback is valuable to us and will help us improve our products. Do not hesitate to contact us directly for any assistance or questions.
Best regards,
Giulia C-Monetiquette
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IULIIA K.
Rating: 1 out of 5
following a purchase from 29/09/2025
The label came off after the first wash. Not recommended.
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Response from Petit-Fernand
Hello IULIIA,
Thank you for taking the time to share your experience. We are sorry to hear that the label did not meet your expectations. Your feedback is valuable and will help us improve our products. Please feel free to contact us directly to discuss your situation, we would be happy to assist you.
Best regards,
Giulia C-Monetiquette
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Scalvini M.
Rating: 1 out of 5
following a purchase from 15/09/2025
Too expensive! The water bottle leaks.
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Response from Petit-Fernand
Good morning Michela,
Thank you for your feedback. We are sorry to hear that you have encountered problems with the water bottle and we understand your concerns. We are always available to listen to our customers and improve our products. If you need further assistance, please do not hesitate to contact us.
Best regards,
Giulia Petit-Fernand
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fontanive S.
Rating: 2 out of 5
following a purchase from 17/09/2025
Unfortunately, the heat adhesive labels, while beautiful in print and colors, do not stick well to the garments and peel off at the corners.
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Response from Petit-Fernand
Good morning Serena,
Thank you for your feedback. We are sorry to hear that the heat adhesive labels did not meet your expectations. We invite you to contact us directly to find a solution that can improve your experience.
Best regards,
Giulia from Petit-Fernand
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Marion P.
Rating: 2 out of 5
following a purchase from 26/09/2025
Labels for objects too big. I was expecting smaller ones like my previous order.
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Response from Petit-Fernand
Hello Marion,
Thank you for taking the time to share your feedback with us. We are sorry to hear that the size of the labels does not meet your expectations. Your feedback is valuable and will help us improve our offering. Please feel free to contact us directly if you need assistance with your order.
Best regards,
Giulia C-Monetiquette
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Roberta B.
Rating: 1 out of 5
following a purchase from 15/09/2025
I ordered the mini stickers especially for my daughter's colorful pens! And they are just too big .. Order received but unfortunately not good
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Response from Petit-Fernand
Hello Roberta,
Thank you for taking the time to share your feedback with us. We are sorry to hear that the mini stickers did not meet your expectations. However, I see in the system that you ordered stickers for items with one line and not the mini stickers. Please do not hesitate to contact us directly so we can resolve the issue together.
Best regards,
Giulia Es-Ist-Meins
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N’Guessan G.
Rating: 1 out of 5
following a purchase from 23/09/2025
I received my labels but in the name of another person unfortunately
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Response from Petit-Fernand
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that you received your labels in the name of another person.
I confirm the reshipment of your order within the next 48 hours.
We apologize for this oversight.
Sandra C-MonEtiquette
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Alexandra Clément P.
Rating: 2 out of 5
following a purchase from 19/09/2025
2nd order of special clothing labels The 1st time very satisfied The 2nd time the labels do not hold after one wash I fear that the process has changed Very disappointed
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Response from Petit-Fernand
Hello Alexandra,
We have just replied to your second review.
Have a very nice day,
Sandra C-MonEtiquette
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Sabrina N.
Rating: 1 out of 5
following a purchase from 12/09/2025
Unfortunately, I did not receive my order, which I find very unfortunate
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Response from Petit-Fernand
Hello Sabrina,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order did not reach you. Please be assured that we are doing everything we can to resolve this issue quickly. We have sent you an email to clarify the problem.
Your satisfaction is our top priority, and we hope to provide you with a better experience in the future.
Best regards,
Your Es-Ist-Meins Team
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Lea G.
Rating: 1 out of 5
following a purchase from 22/09/2025
I bought self-adhesive labels that were supposed to withstand washing at 60°C and after washing at 30°C everything came off...
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Response from Petit-Fernand
Dear Léa, thank you very much for your message. It allows us to improve.
I just replied to your first complaint.
Have a nice day,
Sandra C-MonEtiquette
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Lara V.
Rating: 1 out of 5
following a purchase from 11/09/2025
Despite following the instructions and ironing and resting times, all have come off between the 1st and 2nd wash.
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Response from Petit-Fernand
Good morning Lara,
I invite you to contact us directly through our website. We will help you ;)
Sandra Petit-Fernand
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Lynsey M.
Rating: 1 out of 5
following a purchase from 10/09/2025
Initially seem very sticky but do not even last 1 wash Complete waste of time
Response from Petit-Fernand
Dear Lynsey,
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take quality seriously and would appreciate the opportunity to resolve this issue. Please feel free to reach out to our customer service team for assistance.
Best regards,
Giulia Petit-Fernand Team
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Irene L.
Rating: 2 out of 5
following a purchase from 09/09/2025
I bought 7 years ago and now, and the quality is not the same. With just one wash they start to come off, and my older son's ones are intact.
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Response from Petit-Fernand
Hello Irene,
We have sent you an email to help you. Your order will be resent.
Have a good day,
Sandra Petit-Fernand
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Augenti M.
Rating: 1 out of 5
following a purchase from 09/09/2025
I followed the instructions exactly, the stickers came off, some even without being washed.
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Response from Petit-Fernand
Good morning Maria Flavia,
Thank you for your feedback. We are sorry to hear that you experienced issues with the labels. Customer satisfaction is very important to us, and we assure you that we are taking your experience into consideration to improve our products. If you would like to discuss this further, please do not hesitate to contact us.
Best regards,
Giulia Petit-Fernand
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Ana R.
Rating: 2 out of 5
following a purchase from 08/09/2025
I have been buying labels for clothing for 5 years and this year they are falling off after the first wash.
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Response from Petit-Fernand
Hello Ana,
First of all, thank you very much for your trust.
We confirm that we will resend your order again.
The quality remains the same. There has been some anomaly with your order.
Regards,
Sandra from Petit-Fernand
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