The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello Hamza, We're sorry that the labels you've chosen don't meet your expectations. You ordered self-adhesive labels that do not stick directly onto fabrics. We have just contacted you to discuss the matter. Have a nice day, Camille C-MonEtiquette
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Maeva Burtin
Rating: 1 out of 5
Ordered but never received.
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Response from Petit-Fernand
Hello Maeva, We are very sorry about this delivery problem with the postal services. Following our discussions, I can confirm that your order has been returned. Have a nice day, Camille C-MonEtiquette
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Fariza Hamrouni
Rating: 1 out of 5
Hello, I'm sorry to have to write this comment, but considering the price I paid for the self-adhesive labels, I have to tell you how disappointed I am, because the labels don't stand up to washing, even at very low temperatures.
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Response from Petit-Fernand
Hello Fariza, Thank you for writing to us. It is not normal that your labels do not resist to washing, we are sincerely sorry. We have just contacted you by e-mail to help you in this situation. Have a nice day, Camille C-MonEtiquette
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Pamela Nasrallah
Rating: 1 out of 5
After 20 days from the date of the order I received an email that the order has been delivered and if I want to share my opinion! Well, my opinion is that it's just a fraudulent site!
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Response from Petit-Fernand
Hello Pamela, We're sorry for the delay in delivery. Our customer service department has contacted you by e-mail to propose a solution. Have a nice day, Camille C-MonEtiquette
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Jennifer Daguenet
Rating: 2 out of 5
I had already ordered and was satisfied, but my clothing labels won't fit on swim caps, swimsuits or sports bags. Disappointed?
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Response from Petit-Fernand
Hello Jennifer, Thank you for your feedback. We are very sorry to hear that your labels are not holding. We have just contacted you in order to help you as best we can. Have a nice day, Camille C-MonEtiquette
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Laura Hominal
Rating: 1 out of 5
I still haven't received my order placed on January 3rd ... Customer service is telling me to wait but it's starting to take a long time and I'm convinced that the order is lost!
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Response from Petit-Fernand
Hello Laura, Thank you for your message. We are very sorry about this delivery anomaly. Following our exchange, I can confirm that your order will be reshipped. Have a nice day, Camille C-MonEtiquette
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Cristina Ontoria Betancort
Rating: 1 out of 5
I have not received my order even though you have notified me of its arrival.
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Response from Petit-Fernand
Hello Cristina, Thank you for writing to us. We are sorry for this delivery anomaly with Correos. We have just replied to your email to help you. Good day, Camille Petit-Fernand
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Melissa
Rating: 2 out of 5
Unfortunately I received the wrong order. I wanted to order labels to stick directly on objects and clothes. Unfortunately I got labels that require ironing. Not possible to use. So unfortunately I have to throw them away.
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Response from Petit-Fernand
Hello Melissa, Thank you for your message. However, it looks like the labels you ordered match the ones you received. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
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Vanessa Jacobs
Rating: 1 out of 5
I ordered 40 thermo adhesive labels more than a week ago and to this day nothing? All the nursery does is ask me! Frankly, it's too much, I had to go to a supermarket in a hurry to buy some, money that's still lost???? If I had known, I would never have placed an order with you.
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Response from Petit-Fernand
Hello Vanessa, We had a production delay that affected the shipment of your order. We have sent you an email to inform you. Your order was dispatched on 15/01 and should arrive shortly. We apologize for the inconvenience. Have a nice day, Camille C-MonEtiquette
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" Julie " Faux
Rating: 1 out of 5
Hello, Order placed on December 29, I am told that the package has been delivered, I have received nothing. It's already 16/01/24 and I'm very unhappy.
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Response from Petit-Fernand
Hello Julie, Thank you for contacting us. Our teams have just proposed a solution by email. We are very sorry about this delivery anomaly by La Poste. Have a nice day, Camille C-MonEtiquette
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Customer
Rating: 1 out of 5
The stickers don't stay on the clothing. I followed the instructions, very simple to follow as there isn't much to it, just leaving them stuck to item 24 hours before wearing and washing. Many clothing items came back with no stickers and the few that did, I'd wash and find stickers all in my washing machine. Waste of money, not happy. The product itself looks nice, I like that you can design it how you want it to look. But it's pointless as it doesn't stay on.
Response from Petit-Fernand
Hello, Thank you for sharing your feedback. We are really sorry to hear that. A member of the Petit-Fernand team will contact you to help. Have a nice day ?? Chiara Petit-Fernand
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Vinciane Pirard
Rating: 1 out of 5
I still haven't received my order.
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Response from Petit-Fernand
Hello, Thank you for your message. We have just contacted you by email to propose a solution. Have a nice day, Camille C-MonEtiquette
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Blanca Morales
Rating: 2 out of 5
The labels come off even before the first wash :(
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Response from Petit-Fernand
Hello Blanca, Thank you for your feedback. It's not normal for your labels to come off. We've just contacted you to find a solution. Have a nice day, Camille C-MonEtiquette
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Manale
Rating: 1 out of 5
Product not received despite several e-mails sent no reply
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Response from Petit-Fernand
Hello, Thank you for your message. Unfortunately we did not receive your messages, we are very sorry. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
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Caro Line
Rating: 2 out of 5
Despite scrupulous adherence to the rules, the self-adhesive labels don't hold up very well. Considering the price, I'm disappointed... ! What's more, I was surprised to find that they were sent by green post (without tracking). Maybe that's why I read so many comments about bad delivery. I wouldn't recommend this site, whose quality is frankly average. And I wouldn't buy from it again either.
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Response from Petit-Fernand
Hello, Thank you for writing to us. Our labels are indeed sent free of charge and without tracking. However, they should not come off when washed. We've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
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Sophie Maréchal-Françon
Rating: 1 out of 5
The labels are cute, but I needed to label WASHING CLOTHES in a nursing home. Unfortunately, the product delivered was not suitable for this purpose.
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Response from Petit-Fernand
Hello Sophie, Thank you for your message. You have chosen self-adhesive clothing labels. These stick to the label already on the garment and can be washed and dried at up to 60°C. Have a nice day, Camille C-MonEtiquette
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Anna N.
Rating: 1 out of 5
Never received order
Response from Petit-Fernand
Hi Anna, Thank you for your message, we are really sorry to hear that. Please contact our costumer service at [email protected] so that we can help you. Have a lovely day, Chiara Petit-Fernand
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Olga
Rating: 1 out of 5
I made an order and waiting for 2 weeks to get it. Moneys are gone, but nothing arrived. Waiting for any order confirmation still.
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Response from Petit-Fernand
Hello Olga, We are really sorry to hear that. Don't hesitate to contact our customer service for any help. Kind regards, Camille Petit-Fernand
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Sarah Ridane
Rating: 1 out of 5
2nd time I ordered but the delivery time was 10 working days . Some models chosen black background red writing were well readable on the site Printed rendering is not readable. I don't like it at all
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Response from Petit-Fernand
Hello Sarah, Thank you for your message. We're sorry to hear that the personalization you chose did not meet your expectations. We hope, however, that the rest of your order is to your liking. Have a nice day, Camille C-MonEtiquette
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Karima Makhadou
Rating: 1 out of 5
Superb label! Top customer service!
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Response from Petit-Fernand
Hello Karima, Thank you for contacting us. We've just sent you an email to help you with this postal delivery anomaly. Have a nice day, Camille C-MonEtiquette
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Olivia Polrot
Rating: 1 out of 5
I have not received my parcel ...
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Response from Petit-Fernand
Hello Olivia, We're sorry your order hasn't arrived yet. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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Justine Boullé
Rating: 1 out of 5
Hello, I still haven't received my order n°1003822415
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Response from Petit-Fernand
Hello Justine, Thank you for contacting us. Following a return of your order by La Poste, it was shipped again on 10/11 as confirmed in our email exchanges. Have a nice day, Camille C-MonEtiquette
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Signora B.
Rating: 1 out of 5
The cup took almost 1 month to arrive. Very bad
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Response from Petit-Fernand
Good morning Barbara, Thank you for your message. We are sorry that your order arrived late and at the same time read your words. Customer service has been monitoring the arrival of your order with you by lending you assistance. We always remain available for any clarification, and we hope you are satisfied with the product you received. Good day, Chiara Petit-Fernand
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Juan Pablo Orrego Tellez
Rating: 1 out of 5
I have not received my order for more than 18 days I have written 2 emails requesting information and I only receive the automatic response which in my case is null and void The service is terrible perverse
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Response from Petit-Fernand
Hi Juan Pablo, Thank you for writing to us. We are sorry that you did not hear back from us, however, since you did not reply to our automated email we did not receive your message. We have just contacted you to help you. Good morning, Camille Petit-Fernand
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Nadine M.
Rating: 2 out of 5
The labels are unfortunately coming off our son's soft toy, even though it is on the label. It is now the 3rd time
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Response from Petit-Fernand
Good morning, we are very sorry to hear this. One of our team will send you an email later today. Have a nice day, Chiara EsIstMeins
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Francesca Cristina Ureña
Rating: 1 out of 5
The package arrived very late. I was unable to deliver it as a holiday gift. It was two separate orders and only one booklet was sent, so I had to cut some simple labels to make both gifts. Bad management. I should have received two separate packages.
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Response from Petit-Fernand
Good morning Francesca, Thank you for writing to us. We are sorry to hear that the Post Office has delivered your order late. As for our labels, we send them separately only for the Packs, sorry. Good day, Camille Petit-Fernand
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Veronica Bello
Rating: 1 out of 5
It was terrible. My order has not arrived. I have several days claiming and nobody tells me anything.
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Response from Petit-Fernand
Good morning Veronica, Thank you for your message. After our email conversation, I confirm the refund of your order. Hello, Camille Petit-Fernand
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Lc
Rating: 1 out of 5
The stickers arrived very late and when I put mail to inform me about the status of the order they did not give me any solution, nor did they respond in a timely manner.
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Response from Petit-Fernand
Good morning Lucia, Thank you for your message. We are sorry for this delay in delivery. However, we hope that as far as our products are concerned, everything is to your liking. Hello, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Absolutely disgusting service! Order made more than a 5 weeks ago, haven't received it.... complained and was promised the order to be resent and have received no updates, no tracking or order numbers. Nothing at all! Stay away
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Response from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that. Unfortunately we cannot find any exchange between you and our customer service. One of our operators will contact you later today to get more information about this and help you. Have a nice day Chiara EsIstMeins
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Steffy Centonze Da Silva
Rating: 1 out of 5
Never received my order!
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Response from Petit-Fernand
Hello, Thank you for contacting us. Your order has been returned to us by La Poste. We have just contacted you to confirm your delivery address. Have a nice day, Camille C-MonEtiquette
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aphinant D.
Rating: 2 out of 5
I chose the expensive Express 48h shipping! Unfortunately, the nice customer service only contacted me after 3 days that the product is no longer available in the color! You don't get a refund or anything - what's the point of choosing? I needed it for my birthday and wrote to customer services. Unfortunately no response to me as a customer! Had to take an alternative. I find it sad and will no longer order here and will continue to do so. A real shame!
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Response from Petit-Fernand
Good morning, We are very sorry to hear this. We informed you about the lack of the chosen color as soon as we knew it was ready. Our customer service team has returned the water bottle to you in the replacement color you selected. We apologize if this has caused you any inconvenience and wish you a good day, Chiara EsIstMeins
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MARCELLA B.
Rating: 2 out of 5
I have bought Petit Fernand labels more than once and have always been happy with them. Unfortunately, the last purchase I made was not successful because the merchandise was never delivered. Customer service was immediately diligent in supporting me and I am waiting to receive my refund. I trust I will receive it given the seriousness shown by the company.
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Response from Petit-Fernand
Dear Marcella, Thank you for sharing your opinion, we are sorry for this anomaly. The refund for your order has been made and you will receive it soon. Thank you for your trust. Good day, Chiara Petit-Fernand
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Invité
Rating: 1 out of 5
Is 2 weeks when i wait my order.You take a money but my order no is arriv......
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Response from Petit-Fernand
Hello, Thank you for your message. According to the tracking of your order by La Poste, your order was delivered to your mailbox on 27/12. We have just contacted you to help you. Have a nice day, Camille C-MonEtiquette
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Aina P
Rating: 2 out of 5
The order arrived very late. And they mixed up the names of the orders.
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Response from Petit-Fernand
Hi Aina, Thank you for writing to us. Sorry for this error. However, we hope that the quality of our products is to your liking. Good day, Camille Petit-Fernand
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Serena P.
Rating: 1 out of 5
My order after more than 20 days has still not arrived
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Response from Petit-Fernand
Dear Serena, Thank you for your message, I am very sorry for this inconvenience. One of our operators has contacted you and we will resend your order at our expense! I wish you a good day :) Chiara Petit-Fernand
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Manon Spoden
Rating: 1 out of 5
I still haven't received my order and I don't know where it is as there is no way of tracking it unfortunately.
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Response from Petit-Fernand
Hello Manon, Thank you for writing to us. We are very sorry that your order has not yet arrived by post. Our customer service team has just emailed you to help you. Have a nice day, Camille C-MonEtiquette
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Justine Mauris
Rating: 1 out of 5
I never received my ordered product
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Response from Petit-Fernand
Hello Justine, Thank you for writing to us. We are sorry that our e-mail of 21/12 concerning the return of your order by La Poste did not reach you. We have just contacted you again by e-mail to confirm your address and proceed with the return of your order. Have a nice day, Camille C-MonEtiquette
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Anselmi N.
Rating: 1 out of 5
My latest order has still not arrived, despite being placed three weeks ago
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Response from Petit-Fernand
Good morning Nicola, We are sorry to hear that you did not receive your order. ?? We have sent you an email so that we can provide you with a solution. Best wishes for the holiday season. Elise, Petit-Fernand
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Hatice Y.
Rating: 1 out of 5
I am pissed off. The labels didn't stick to the pens. I was asked to send photos and was told there was nothing more we could do. The three months are up and therefore I have no right to complain yes and why should I send photos first???? So zero understanding zero insight nothing. Best to order directly elsewhere. Hands off !!!!!!
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Response from Petit-Fernand
Hello Hatice, Please send us photos as proof of the problem so that we can better understand it. Also, from a legal point of view, unfortunately we cannot reship items more than three months after the date of the order. So understanding and insight: we refunded 15% of the amount of your order and also sent you a 20% discount code so that you could order new labels that better fit the format of your pens. Obviously this was not the response and business gesture you were expecting, but unfortunately that is all we can do. We wish you happy holidays though. Elise, ItIsMine
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PATRICIA SUASI FERNANDEZ
Rating: 1 out of 5
I have not received my order and it says I have...I find it strange because it has never happened to me. But this last order is not in my mailbox or in the concierge of my house....
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Response from Petit-Fernand
Hi Patricia, Thank you for writing to us. We have sent you an email to help you with this situation. Good morning, Camille Petit-Fernand
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