The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I have not received my order and with all the time that has passed, I don't think it will arrive anymore.
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Response from Petit-Fernand
Hi Victoria, Thank you for writing to us. We are sorry for this situation. The second shipment we have sent you is on its way. It won't take long to reach you. Good day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Have not received my order.
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Response from Petit-Fernand
Hello, we are sorry that this new shipment has not reached you either. However, it was sent from our side. We have sent you an e-mail to offer you a solution. Have a nice day, Elise, EsIstMeins
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Angélique Leton
Rating: 1 out of 5
I never received anything even though I ordered on December 8th. I'm waiting for my refund... the other times it was very good.
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Response from Petit-Fernand
Hello Angélique, We are sorry about this delivery anomaly. We have confirmed by email the refund of your order. Have a nice day, Camille C-MonEtiquette
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Aicha
Rating: 1 out of 5
I did not receive the order
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Response from Petit-Fernand
Hello, Thank you for writing to us. Our Customer Service has just sent you an e-mail to help you. We are very sorry about this anomaly. Have a nice day, Camille C-MonEtiquette
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V W
Rating: 1 out of 5
Order still not received despite 8 working days :(
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Response from Petit-Fernand
Hello Virginie, Thank you for your message. Our customer service department has contacted you by e-mail to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Belén
Rating: 1 out of 5
Absolutely inadvisable experience, I placed my order on November 17 and as of today December 23 I still have not received it. I have to say that the customer service has been excellent and fast, they have tried to rectify the incident, without success, and so it seems to me that choosing to order the textile labels on this website is not the best option.
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Response from Petit-Fernand
Hello Belen, Thank you for your message. You can contact our customer service if you still haven't received the second shipment we sent you. Good day, Camille Petit-Fernand
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vaneadehotmail.com
Rating: 1 out of 5
I placed an order for labels a month ago and it did not arrive. I claimed the order and they very kindly processed another order at no cost. But the second order has not arrived yet either. When I complained they said it was a problem with the post office. I find it shameful to have to wait more than a month for some simple labels. Next time I will buy from another brand.
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Response from Petit-Fernand
Hello, Thank you for writing to us. We sincerely regret this situation. Please do not hesitate to contact us by email if you still haven't received your order so that we can help you. Hello, Camille Petit-Fernand
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Maryse
Rating: 1 out of 5
Never received anything!!!!!
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Response from Petit-Fernand
Hello Maryse, We are very sorry about this delivery anomaly. In order to help you, please send us your order number to [email protected] Nice day, Camille C-MonEtiquette
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Marie
Rating: 1 out of 5
Delivery times are really too long. Order placed on 27/11, received on 18/12... that's not right!
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Response from Petit-Fernand
Hello Marie, We are very sorry that your delivery by La Poste arrived so late. We hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
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Jessi
Rating: 2 out of 5
Unfortunately, my 1st order did not arrive. Big praise to the customer service, new ones were sent immediately without any problems! Many thanks for that! Unfortunately, this time they don't live up to their promise. They don't last through the wash even though I follow the instructions exactly and even let them "dry" for 24 hours before wearing them for the first time. Too bad
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Response from Petit-Fernand
Hello Jessi, We are sorry to read that your labels are peeling off. ?? Can you please send us an email and share a picture so that we can offer you a solution? We look forward to your feedback. Have a nice day, ?????? Elise, EsIstMeins
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Elisenda Domenech
Rating: 1 out of 5
The shipment took a long time to arrive, I think more than a week late. The envelope arrived opened and wrinkled. The clothing labels do not stick well and in one wash I already jumped several. The truth is that everything in general is a disaster.
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Response from Petit-Fernand
Hi, Thank you for letting us know. We have just sent you an email to help you with this situation. Hello, Camille Petit-Fernand
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Sara Moreno Santos
Rating: 1 out of 5
I did not receive my stickers in time and I was eventually refunded.
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Response from Petit-Fernand
Hello Sara, We are sorry for this situation and hope that you will try again another time. Good morning, Camille Petit-Fernand
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Encarna
Rating: 1 out of 5
Good morning! I am very dissatisfied with the product, I trusted your brand instead of others because 6 years ago I bought them for my son and they were great quality price quantity. My surprise has been when I received the product, it brings less than half having ordered the same. I will not trust your brand again for future purchases. Best regards
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Response from Petit-Fernand
Good morning Encarna, Thank you for writing to us. We are sorry for this situation. You can contact us by email at [email protected] with your order number so that we can help you. Good day, Camille Petit-Fernand
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Lucas F
Rating: 1 out of 5
I never received my labels!
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Response from Petit-Fernand
Hello Lucas, We're sorry about this delivery anomaly with La Poste. You can contact our customer service by email at [email protected] with your order number or by phone so that we can offer you a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
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Mimi Mh
Rating: 1 out of 5
Order never received! Very disgusted. I will not order again
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Response from Petit-Fernand
Hello, We are sorry to read your message. Please contact our Customer Service at [email protected] with your order number so that we can find a solution for you. Have a nice day, Camille C-MonEtiquette
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Lucia RP
Rating: 2 out of 5
Everything arrived correctly, Pere took too long to send, it is an aspect that should be improved.
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Response from Petit-Fernand
Hi Lucia, Thank you for your message. We are delighted to hear that you like our products. Regarding the delivery, we are sorry for this delay. We are looking for alternatives so that this does not happen again. Good day, Camille Petit-Fernand
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Ophélie Bouchand
Rating: 2 out of 5
I'm disappointed with the quality of the stoppers on the children's bottles. The stoppers are far too fragile for this age group. I bought two bottles at the end of 2022. The caps broke in March and July, then I bought a new cap which broke in December. After three broken stoppers, I asked customer service if there wasn't another stopper that would fit, since new gourd models exist and replace the old ones! As luck would have it! The answer is no, so I'm left with my broken stoppers on my "old" leaky bottles.
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Response from Petit-Fernand
Hello Ophélie, Thank you for your feedback. We're sorry your plugs broke. We have just contacted you by email to help you. Have a nice day, Camille C-MonEtiquette
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Tognarini A.
Rating: 1 out of 5
I haven't received my order after a month of purchase and I can't get into my account to do tracking. Could you please support me?
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Response from Petit-Fernand
Good morning Agnes, Thank you for your message. I am very sorry to hear that. One of our operators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
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Axelle od
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello Axelle, Thank you for your message. We have just contacted you to propose a solution. We're sorry about this delivery anomaly by the postal services. Have a nice day, Camille C-MonEtiquette
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Annabelle Jacquier
Rating: 1 out of 5
I bought a water bottle for my son. Cap broke after 3 and a half months. Unfortunately they are only guaranteed for 3 months. A shame, no commercial gesture and the products are not solid. I can't recommend it.
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Response from Petit-Fernand
Hello Annabelle, Further to our exchange, I confirm the return of your stopper. You will then be able to continue using your gourd. Have a nice day, Camille C-MonEtiquette
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Steph A
Rating: 1 out of 5
I am extremely disappointed by my experience with C-MonEtiquette: from the delivery time of my order to the quality of the iron-on labels (which peel off after the 1st wash).
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Response from Petit-Fernand
Thank you for writing to us. We're sorry to hear that your order arrived late via La Poste. Concerning your labels, we invite you to contact our customer service at [email protected] with your order number so that they can help you. Have a nice day, Camille C-MonEtiquette
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Dammie
Rating: 1 out of 5
The stickers came off during washing.
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Response from Petit-Fernand
Hello Dammie, We are sorry to hear that your labels are peeling off. Please send us an email with your order number so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Silvia
Rating: 1 out of 5
I have not received my order and the mail says that I have.
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Response from Petit-Fernand
Hi Silvia, Thank you for letting us know. We have sent you an email to help you with this situation. Hello, Camille Petit-Fernand
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GeorgeThomas
Rating: 2 out of 5
The order arrived on December 12th, the day before I sent all my letters without labels because I could not wait any longer. Very slow delivery ?
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Response from Petit-Fernand
Hi George, Thank you for writing to us. We are sorry for this delay on the part of Correos. We are looking for a faster alternative to deliver our products so that this situation does not happen again. Good day, Camille Petit-Fernand
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Margherita L.
Rating: 2 out of 5
Unfortunately, iron-on labels come right off unless very, very firm fabrics are applied. Almost no children's clothing has these features, especially T-shirts and leggings that are used for kindergarten. I ended up only being able to use them for bibs, bed sheets, and a few sweatshirts. Too bad because they are very aesthetically pleasing.
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Response from Petit-Fernand
Dear Margaret, Thank you for sharing your opinion. One of our operators will contact you later today to learn more. Have a good day ?? Chiara Petit-Fernand
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Piraveena S.
Rating: 1 out of 5
Not as great as advertised. Name sticker was peeling off 4 days after sticking. The item of clothing hadn't even been through a wash. I don't recommend!
Response from Petit-Fernand
Hello Piraveena, Thank you for sharing your feedback. We are really sorry to hear that. A member of the Petit-Fernand team will contact you to help. Have a nice day ?? Chiara Petit-Fernand
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Theisen Aude
Rating: 1 out of 5
I've been given the wrong names
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Response from Petit-Fernand
Hello Aude, Thank you for your message. We are very sorry about this error. We will send you back the labels with your name on them as soon as possible. Have a nice day, Camille C-MonEtiquette
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Isabel Gonzalez P
Rating: 1 out of 5
I have been ordering stickers for 5 years and this one, without a doubt has been the worst. They have fallen off all my garments and I have followed the instructions as in previous years. I don't think I will repeat the experience for another year.
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Response from Petit-Fernand
Hi Isabel, Thank you for your message and your loyalty. You can send us an email to [email protected] with your order number so that our customer service team can help you with your labels. Hello, Camille Petit-Fernand
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Khaoula inspiration
Rating: 1 out of 5
I never received my August order, it's now the end of December, it's a scam.
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Response from Petit-Fernand
Hello, We are sorry that your order did not arrive by post. Please contact our customer service department at [email protected] so that we can help you as soon as possible. Have a nice day, Camille C-MonEtiquette
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Vero Descroix
Rating: 1 out of 5
Labels don't fit
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Response from Petit-Fernand
Hello Véronique, Thank you for writing to us. We're sorry to hear that your labels are coming off. We've just e-mailed you to try and find a solution. Have a nice day, Camille C-MonEtiquette
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BEATRIZ CRIADO
Rating: 2 out of 5
IT TOOK SOOOO LONG TO GET MY ORDER TO ME
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Response from Petit-Fernand
Hello Beatriz, Thank you for writing to us. We are sorry for this delay of delivery by Correos. We hope that everything is still to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
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Audrey Martinez
Rating: 1 out of 5
The labels come off, but 6 years ago I bought some for my first child and I was happy, but now there's a problem.
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Response from Petit-Fernand
Hello Audrey, Thank you for your feedback. We are very sorry that you are experiencing problems with your labels this time. We have just contacted you by email to understand your problem so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
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Quentin
Rating: 1 out of 5
For the moment I have not received the order.
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Response from Petit-Fernand
Hello Quentin, Thank you for your feedback. We have contacted you previously regarding your order. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
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Mick Mick
Rating: 1 out of 5
They don't fit, even though I followed the instructions.
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Response from Petit-Fernand
Hello Mickaël, Thank you for your message. We have just contacted you by email to propose a solution to your problem. Have a nice day, Camille C-MonEtiquette.
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Jacqueline Kelley
Rating: 1 out of 5
I never received my package very disappointed but the the customer service was excellent I was reimbursed. I really wanted what I ordered for my daughter school trip.
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Response from Petit-Fernand
Hello Jacqueline, Thank you for your message. We are very sorry that you have not received your order. We hope that you will try to order from us again. Kind regards, Camille C-MonEtiquette
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Atelier Aurélie Briot
Rating: 2 out of 5
Hello, I'm sorry but the labels are not of the same quality as the ones I bought from you 3 years ago, which gave me complete satisfaction. I found them all in the washing machine. Even the iron-on ones are more difficult to adhere and don't have the same soft finish.
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Response from Petit-Fernand
Hello Aurélie, Thank you for your feedback. We've just contacted you by e-mail to understand the problem you're experiencing so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
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Adele J.
Rating: 1 out of 5
After ordering these for the second time after trying them years ago, as I wanted to give them a second try- however im still as disappointed. The stickers constantly fall off, I find them in the machine, scrunched in clothes. For the money I paid for 2 sets, was disappointing.
Response from Petit-Fernand
Hi Adele, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
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Antonia M.
Rating: 1 out of 5
The order never arrived!!!
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Response from Petit-Fernand
Good morning Antonia, We are very sorry that you did not receive your order. One of our operators will contact you later today so that we can find a solution together as soon as possible. Good day, Chiara Petit-Fernand
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Ikisse
Rating: 1 out of 5
Bonjour je n'est jamais reçu ma commande depuis septembre 2023 merci bien
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Response from Petit-Fernand
Hello, Thank you for writing to us. We are sorry that your order has not yet arrived. Please contact our customer service by phone or at [email protected] so that we can get back to you as soon as possible. Have a nice day, Camille C-MonEtiquette
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R K.
Rating: 2 out of 5
They look great and are easy to put on, but they are easy to clean at 30 degrees in the washing machine so you need a new one every time.
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Response from Petit-Fernand
Hello, we are sorry to hear that your labels are peeling off. You can contact us by mail (and share a picture of the problem) so we can offer you a solution. Have a nice day, Elise, EsIstMeins
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