Customer reviews of Petit-Fernand

The shipping was a real disaster, it took me about 1 month to receive it, I do not recommend it.

i placed an order on august 19. i contacted customer service again. i received no explanation or apology. ten days ago i received an e-mail informing me that the order had been dispatched. but to this day i still haven't received it. this is unacceptable. After posting this negative comment, I finally got a response from customer service. It's not just a postal problem, since it took two months from the time my order was validated to the time it was dispatched. As a reminder, it was two boxes of snacks and a book of labels that I was supposed to receive before the start of the school year on September 4!

Petit Fernand overpromises on order processing time. The website states labels are manufactured within 48 hours, shipping takes 3-10 working days. Sadly it's not the case. After contacting customer service I was sent a generic email which was a copy and paste from the website and not an answer to my enquiry. Contacted them again to be told they are experiencing delays. Why is this not mentioned on the website, during placing order or when I contacted customer service the first time. Miss leading customers, poor customer service, missing labels.

I never received my order !!!!

Order never received, contacted customer service who told me it would take 10 working days for the post to arrive. I ordered elsewhere

After almost a month the order has not arrived, no explanation from the company. A SCAM!!! I will not buy again

Almost a month later the order has not arrived, no explanation from the company. I will not buy again, A SCAM!

I have not received my order?

First order not received Return proposal or refund Return decision... Did not receive second shipment.

Product received much too late. Order made well in advance and good received. After a complaint, the order was placed. My daughter was leaving on a school trip on Monday morning. I received the labels on Tuesday :( useless

Estimated shipping 3-10 days... well almost 20 go by, 3 emails sent and no response other than the automated one which is of little interest. No news about the package. I hope as I wrote in the email they will arrive in time for your birthday if not you can keep them. P.s.: still waiting for reply to at least one of the 3 emails if you deign. Thank you.

Unfortunately, the express delivery, which is really very expensive, did not arrive on the promised date. After contacting the company, there has been no reply to date. Very weak.

I have bought the stick on clothing labels , have followed the instructions, waited 24h, worn and then washed at 40 degrees and my surprise was half of the labels were removed from the tag, I thought I will spend more money for quality but what a disappointment will not buy again !

Export fees from France to Switzerland. ... I was not thinking of spending the 20% of my purchase on this fee, it was not indicated. I won't buy from you again.

The self-adhesive labels are perfect, but the thermo-adhesive labels all came off after the first wash, not so good. They offered to send me new ones and it's exactly the same thing. But I followed the instructions to the letter.

I have never received my order. I have complained and have been given another deadline. I was told to contact you again if I did not receive it within that time, but I am still waiting for a response (and it has been almost two months).

I paid for expedited shipping instead the package arrived to me in unneeded time. I had even sent an email explaining my problem and they replied saying to ask my post office. If I pay for expedited shipping it is because I need it in a short period of time and shipping is not my problem otherwise I would have saved myself that money. The package arrived to me after so many days and I was not even refunded for the inconvenience I had. I will not buy labels from this site again.

I placed an order on August 23rd and I'm still waiting for it... I don't know why you take orders if you can't ship them. Scam!

I've used this company in the past always been great but this time my order hasn't arrived. I have contacted customer services twice and no one has helped me, or helped get the order to me.

I did not receive the order

shipment never arrived

I placed an order that with standard shipping never arrived. I contacted support who kindly re-sent the purchased products with tracking and they arrived after more than 10 days. The shipping is too slow and inadequate. I don't know if I will shop on this site in the future. However, the products received are the same as the photos on the site and well made. But very disappointed with such a long time.

I never received the order so I thought it was a scam.

Product arrived late, despite having paid for expedited shipping

Leaky water bottle and broken cap on second day

Shipping was very slow. The quality of the product was not as expected with respect to the price One of the products came battered.

I ordered labels for both my children from this company, one set of the iron on ones and the other the sticker ones. Mine actually arrived after seeing so many comments that theirs didn't and there were no response from the company, so I was pleased! Here's where it became a waste of money…The sticker ones were practically pointless after a hour, peeling off bottles/clothing- may aswell used a sticker out of a sticker book! The iron on ones seemed very sturdy once applied so I was a bit more hopeful for them, unfortunately after 1 wash they are all falling off. Please save your money and don't use this company and fall for their colourful advertising with false positive reviews- they are also deleting all the negative reviews!

Slow shipping

I have not received

The labels come right off

This is the second time you have sent me my order and it hasn't even arrived yet, I'm starting to get annoyed and think badly because you sell things that you can't even serve?

I have not yet received an order I placed on September 11 when I also ordered and paid for express delivery.

Never came. It's been 3 weeks since I've received the dispatch email and still haven't received them.

I bought two sets for elementary school and there are very few object stickers. Plus they are really too small and you can barely read the name.

The product is perfect,but by choosing rush shipping and paying dearly for it,I expected the package to arrive sooner,not after a week after ordering.

I have not received the order placed on 5/9/2023.

It has taken almost a month to arrive, I don't think this is a reasonable time for stickers.

Good afternoon I have not yet received the stickers I ordered on September 3 and my son is crazy to have them.

The product never arrived

It arrived very late and I don't think the quality is great, the stickers peel off.