The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Good morning, We are sorry to hear that your order has not yet been delivered. We will contact you as soon as possible to help you. Hello, Camille Petit-Fernand
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Monica M.
Rating: 2 out of 5
Too bad about the shipping, the products are always great but I had requested expedited shipping and instead they ended up arriving late.
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Response from Petit-Fernand
Good morning Monica, thank you for your comment. We are glad you enjoyed the product and we are sorry that your order arrived late. One of our operators will contact you within the day to find a solution. Good day, Chiara Petit-Fernand
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Valentin Solano Cáceres
Rating: 1 out of 5
Late and wrong, a total disaster
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Response from Petit-Fernand
Hello Valentin, We apologize for this order error. I confirm that your order is on its way and the post office will not take long to deliver it. Good day, Camille Petit-Fernand
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Ge
Rating: 1 out of 5
I did not receive the package
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Response from Petit-Fernand
Good morning, thank you for your comment. We are sorry that you did not receive your order, one of our operators will contact you later today so we can find a solution as soon as possible. Chiara Petit-Fernand
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Macarena Morales Aragón
Rating: 1 out of 5
I am not satisfied at all, at the first wash it fell off, so lousy.
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Response from Petit-Fernand
Hello Macarena, It is not normal that your labels fell off after the first wash. We will contact you to help you with this situation. Good morning, Camille Petit-Fernanf
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sara
Rating: 1 out of 5
I placed an order ahead of time so that I wouldn't have to wait for school to start. It never arrived. I had to make a claim, which delayed the arrival of my order.
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Response from Petit-Fernand
Good morning Sara, We are sorry to hear that you were shocked by the delay in delivery by Correos. We hope that the new shipment we have made for you is to your liking. Good morning, Camille Petit-Fernand
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Lidia A.
Rating: 1 out of 5
Product never received!
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Response from Petit-Fernand
Dear Lidia, we are sorry for this anomaly. One of our operators will contact you within the day to resolve the incident as soon as possible. Good day, Chiara Petit-Fernand
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Laura A.
Rating: 1 out of 5
It never came to me
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Response from Petit-Fernand
Good morning Laura, we are sorry that you did not receive your order. One of our operators will contact you later today to find a solution together. See you soon, Chiara Petit-Fernand
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VIEL SAFA
Rating: 2 out of 5
Fast delivery, careful packaging. Great choice of personalization, the labels are beautiful but do not wash well. After the first wash at 30°, they peeled off. I therefore advise against buying iron-on and glue-on labels.
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Response from Petit-Fernand
Hello, We're very sorry to hear that your labels are coming unstuck. Quality is a priority for us. We will contact you as soon as possible to help you. Have a nice day, Camille C-MonEtiquette
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Beatrice
Rating: 2 out of 5
I bought labels for 4 children: they came in 6 blocks, stapled in bulk mixing both names and type. Uncomfortable and difficult to find the ones they needed, some are also very similar. It should have been fun for the children to find their labels and glue them on, but instead it was a constant fight. I also noticed a deterioration in print quality, with poorly defined names and colors. Lastly 10 actual working days for shipping. Too bad, I was used to speed and high quality EDIT I was contacted by customer service who rescheduled the order at their expense: it arrived properly printed and stapled ???? the first shipment must have been a mishap
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Response from Petit-Fernand
Dear Beatrice, we are really sorry about this anomaly. However, we are happy that you are satisfied with the product and the solution proposed by customer service. Good day, Chiara Petit-Fernand
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Daniela
Rating: 2 out of 5
Pretty labels, but they do not withstand washing. The thermoadhesive ones came off in the first wash. Too bad, could have been a nice idea ??
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Response from Petit-Fernand
Good morning Daniela, we are very sorry to read that you encountered an anomaly with our labels. I kindly ask you to contact our customer service so that we can find a solution together as soon as possible. Good day, Chiara Petit-Fernand
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Elena C.
Rating: 1 out of 5
Very bad experience, purchased a custom water bottle in late August and it never arrived, they told me they provided a refund and I still haven't even received that! Never again, I strongly advise against making a purchase.
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Response from Petit-Fernand
Good morning Elena, we are sorry for what happened. Regarding the refund, I confirm that we have made it. The timeline for receiving it is 7 to 10 working days. One of our operators will contact you within the day. Good day, Chiara Petit-Fernand
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Maria
Rating: 1 out of 5
I paid for expedited shipping,but the package still arrived to me as classic shipping,5 days later!!!!
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Response from Petit-Fernand
Good morning Maria, we are truly sorry for this delay. One of our operators will contact you later today to find a solution together. Chiara Petit-Fernand
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Cristina
Rating: 1 out of 5
Arrived much later than the money paid er express shipping
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Response from Petit-Fernand
Dear Cristina, a customer service representative will contact you later today to find a solution together. We are very sorry for the delay encountered. Good day, Chiara Petit-Fernand
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Matsiuk V.
Rating: 1 out of 5
I never got it, sorry but this time I can't say anything positive
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Response from Petit-Fernand
Good morning, we are very sorry to read that you did not receive uil your order. One of our operators will contact you within the day to promptly find a solution together. Good day, Chiara Petit-Fernand
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Marina F.
Rating: 1 out of 5
I paid fast shipping 9.50 but it was not fast at all (48h)
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Response from Petit-Fernand
Good morning Marina, we are sorry that your order did not arrive on time. One of our operators will contact you later today. See you soon, Chiara Petit-Fernand
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Nas
Rating: 1 out of 5
Disappointed by the personalized boxes, it's a simple sticker stuck on the box, I could have done it myself and the price is quite for the item. Too bad the box looks so cute on the website. I wouldn't recommend this site again.
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Response from Petit-Fernand
Hello, We are sorry to learn that our product does not correspond to your expectations. The stickers are personalized for our lunchbox so that the children can change them over time to suit their tastes. We still hope that the quality of our product meets your expectations. Have a nice day, Camille C-MonEtiquette
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Nurcan I.
Rating: 1 out of 5
The processing time was 5 working days instead of 48 hours! Delivery time by post one week within Germany! After a long wait, the stickers were much smaller than pictured/imagined. Conclusion: better to print them out yourself at DM or rossmann
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Response from Petit-Fernand
Hello, we are sorry that it has taken longer than expected. ?? We have contacted you today to offer you a solution. Have a nice day, The EsIstMeins Team
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Blanca Rodríguez Rodríguez
Rating: 2 out of 5
Correction: I love labels, that's why I always order them on this website and I will continue to do so, unfortunately this time they have taken a long time, so long that I thought something had happened and that they were not going to arrive. In the end they arrived and, as always, very cool and of good quality.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order took so long to arrive. However, we are delighted to hear that you like our products. Good day, Camille Petit-Fernand
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Iryna K.
Rating: 2 out of 5
Delivery too long. I really thought about sending my order back because I had to buy other stickers for the start of school.
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Response from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you today to offer you a solution. Have a nice day, The EsIstMeins Team
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desiree Sanz
Rating: 1 out of 5
I have not received my order and I ordered it more than 20 days ago.
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly. We will contact you today to help you as soon as possible. Good morning, Camille Petit-Fernand
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Jessica Castillo campos
Rating: 1 out of 5
25 days later I am still waiting for my order the first time I ordered everything fast and good but this time very bad.
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Response from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. The second shipment we have sent you is on its way to you and will arrive soon. Good morning, Camille Petit-Fernand
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AA
Rating: 1 out of 5
The order was never delivered to me.
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Response from Petit-Fernand
Good morning Anna, we are sincerely sorry for this anomaly. One of our operators has contacted you to find a solution. We hope you will receive your order very soon. See you soon, Chiara Petit-Fernand
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Amalia
Rating: 2 out of 5
Significant delay and I paid for expedited shipping.
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Response from Petit-Fernand
Good morning, We sincerely regret that SEUR did not deliver your order within the indicated deadline. I confirm that we have refunded the 9,50 euros shipping costs. However, we hope that everything is to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
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BT
Rating: 1 out of 5
This is the second time I have had an order not arrive on time.
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Response from Petit-Fernand
Good morning, We sincerely regret that the post office did not deliver your order within the indicated deadline. Good day, Camille Petit-Fernand
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Adelina V.
Rating: 1 out of 5
I've placed an order more than a month ago and still didn't receive it.
Response from Petit-Fernand
Hello Adelina, we are sorry to hear you still haven't received your order. We couldn't see any previous request made to us via the contact form or by telephone, so we have now contacted you by email to offer solutions. We are looking forward to hearing from you. Jessica, Petit-Fernand
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Jennifer
Rating: 2 out of 5
Long processing and delivery times
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Response from Petit-Fernand
Hello, We are sorry that the delivery time took longer than expected. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, ? The EsIstMeins Team
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Beatriz Cerdan rovira
Rating: 2 out of 5
Very cute bags The labels are not good even if we have followed the instructions to the letter.
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Response from Petit-Fernand
Good morning, We are delighted to hear that our bags are to your liking. As for our labels, it is not normal for them to have peeled off. We will contact you to help you. Hello, Camille Petit-Fernand
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Maria Sardon
Rating: 1 out of 5
I did not receive the product I purchased
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
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Linda González Proaño
Rating: 1 out of 5
I have not received anything, and no one contacts me after several attempts to contact me.
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Response from Petit-Fernand
Good morning, We are sorry for this anomaly of delivery by Correos. We will contact you this morning to help you as soon as possible. Hello, Camille Petit-Fernand
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Eleonora A.
Rating: 1 out of 5
My order never arrived
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Response from Petit-Fernand
Good morning Eleonora, one of our operators will contact you within the day to find a solution together. Good day, Chiara Petit-Fernand
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Beatriz Benítez García
Rating: 2 out of 5
Worse than I expected. The tuper very expensive for the drawing and the name to be a sticker instead of coming engraved on the plastic. A disappointment.
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Response from Petit-Fernand
Good morning, We are sorry to hear that our snack box does not match your expectations. We do use stickers so that you can also change them once your daughter grows up according to her tastes. Do not hesitate to contact us for more information about our products. Hello, Camille Petit-Fernand
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Invité
Rating: 2 out of 5
I'm very disappointed because at first glance everything looks great, the labels stick easily (I do it with my son), the pattern is pretty, the size practical to stick but at the 1st wash big disappointment because most of the labels have peeled off and collected anywhere on the clothes or even in the washing machine ....
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Response from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. I've just contacted you to discuss the problem! Have a nice day? Luce C-MonEtiquette
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Micaela Montagna
Rating: 1 out of 5
The delivery of the stickers takes a long time, more than the time they put, to me they arrived late and already for my child in his nursery they did not help me, because they had to use others.
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Response from Petit-Fernand
Good morning, We are very sorry for this delay on the part of Correos. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand
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Valentina C.
Rating: 1 out of 5
The goods never reached me
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Response from Petit-Fernand
Good morning Valentina, we are very sorry that you did not receive your order. We promptly refunded your order as you requested. See you soon, Chiara Petit-Fernand
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Santiago Romeu
Rating: 2 out of 5
Product not yet received. The order was placed on September 4th and as of September 28th has not yet been received.
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Response from Petit-Fernand
Good morning, We are sorry to hear that Correos has not delivered your order yet. We will contact you today to help you. Good morning, Camille Petit-Fernand
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FEDERICO F.
Rating: 1 out of 5
I DID NOT GET THE PACKAGE I ORDERED
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Response from Petit-Fernand
Good morning Federico, we are very sorry for this anomaly and that you did not receive your order. We have in fact proceeded to refund you inegrally for it. Good day, Chiara Petit-Fernand
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Iryna Krit
Rating: 2 out of 5
Hi, I paid almost 10 euros for fast shipping, i.e. 24-48 hours, and the stickers arrived after a week, when I no longer needed them.
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Response from Petit-Fernand
Good morning, We sincerely regret that SEUR has missed the delivery time. We have reimbursed you for the shipping costs. Hello, Camille Petit-Fernand
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Roxana Maria B?cescu
Rating: 1 out of 5
They have arrived late from the. Unforeseen date
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Response from Petit-Fernand
Good morning, We are sincerely sorry to hear that you had to wait so long. However, as for our products, we hope that everything is to your liking. Good morning, Camille Petit-Fernand
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Elisabetta V.
Rating: 1 out of 5
Longer delivery time than stated at time of order
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Response from Petit-Fernand
Good morning Elisabbetta, we are very sorry that the delivery time was long, unfortunately we cannot intervene on postal delays, however we hope you liked our product and are satisfied. Good day, Chiara Petit-Fernand
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