The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Disappointed, this year the labels don't stick. Last year no problem, they are always on the supplies but this . Nothing to do, they just don't stick.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to provide you with a solution. Have a nice day, CMonetiquette
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Flor
Rating: 1 out of 5
The order never arrived; I claimed it, they gave me the option to resend it to me free of charge and it still hasn't arrived either.
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Response from Petit-Fernand
Good morning, We are sorry that Correos has not delivered your order yet. The second shipment should arrive this week. Good morning, Camille Petit-Fernand
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Céline
Rating: 1 out of 5
Disappointed, because after the 1st wash, some of the labels peeled off. I think that's a shame, as my son hasn't started school yet...
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Response from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. Our customer service department has been in touch with you in order to help you as best we can. Have a nice day, Léa
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Laurence BEAUGERAUD
Rating: 1 out of 5
I still haven't received anything
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Response from Petit-Fernand
Hello. We're sorry you haven't received your order, as the postal service has been slightly delayed during the summer months. I will contact you this morning to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Miriam
Rating: 1 out of 5
August 16 I place an order. More than 10 calendar days later and I still don't have it. I write and they answer me in French and ask me for a satisfaction survey. I do not recommend until the problem is solved.
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Response from Petit-Fernand
Good morning, We are very sorry for this situation, your order should have already arrived with Correos. As for your message, the answer had to be in Spanish, we are sorry. However, you can email us directly at contact@petit-fernand directly so that we can help you as soon as possible with this situation. Good day, Camille Petit-Fernand
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vane_or
Rating: 1 out of 5
Nothing, I never received the order
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been refunded. Good day, Camille Petit-Fernand
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Amanda Bambao
Rating: 1 out of 5
I ordered some labels for my son's school on August 18. The delivery date was August 23 to September 1. Today is September 3rd and they have not arrived yet. It's an informal company, you can't trust them. I had to use temporary crappy white stickers. I hope I receive them and that they are not lost somewhere. They are not cheap, I spent 30. Honestly it's better to order from Amazon or any other supplier. I have complained and not even an apology or anything. INFORMAL!
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order since we shipped it on 08/21. We have just sent you an email to give you a solution as soon as possible. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Order received quickly but wrong order received (wrong first and last name). The company reacted quickly to send me back the correct order except that it was too late for labelling.
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Response from Petit-Fernand
Hello. We're sorry about this production error, but we do our best to avoid this kind of situation. Please let us know if you have received your labels! We'll be happy to help you. Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
Label too wide and writing too large
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I'll send you an e-mail to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
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Doligez
Rating: 1 out of 5
Order still not received. Result: no labels for my son's first day of school tomorrow. Problem reported to C-monetiquette but no willingness on their part to solve the problem under cover of very polite emails but no effective action. In short, I don't recommend them. Money wasted.
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Response from Petit-Fernand
Hello. We're very sorry that your order arrived late, as the postal service was slightly delayed during the summer. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Manon Beghin
Rating: 2 out of 5
The labels don't stick well to the pencils etc. They tend to lift up on the corners.
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I'll send you an e-mail to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
After more than 15 days, the order did not arrive, although I have been refunded the money I had to order from another site because I needed them and I did not have them.
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Response from Petit-Fernand
Good morning, We are sorry to hear that the post office did not deliver the order we sent you. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
It never arrived and they were not even able to warn me that it would not arrive. I will never buy from !!!!! again.
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. We are sorry to inform you that your order was due to be delivered on time. I confirm that your order has been fully reimbursed. Hello, Camille Petit-Fernand
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Stephanie Moyret
Rating: 1 out of 5
Order placed on 19/08 Shipped on 22/08 It is now 3/09 The order has still not arrived? Other sites go much faster: too bad for me
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Stéphanie
Rating: 1 out of 5
This is the 3rd time I have ordered labels from this website. I've never had a problem before but my last order was a disaster. The names are illegible (very small font and the color is very light) and to top it all, the labels don't stick. After 24 hours, they're already half off. Really very disappointed... I won't be ordering from c-monetiquette again.
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Response from Petit-Fernand
Hello, I'm sorry that you're having problems with your labels, and that some of them have arrived with a printing defect. I've just e-mailed you to suggest some solutions. Have a nice day? Luce C-MonEtiquette
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Amandine Debaeke
Rating: 1 out of 5
I paid for express delivery (9.5) and my order arrived in over 7 days! It's outrageous to steal from customers in this way! A voucher from you would be the least I could do to compensate for this dishonesty. Thank you for your help.
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Response from Petit-Fernand
Hello, we are sorry that the Chronopost delivery did not meet these deadlines. I will contact you by email to discuss a solution. We're here to help. Have a nice day? Luce C-MonEtiquette
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Julie
Rating: 1 out of 5
I still haven't received anything and unfortunately I don't think I ever will and in any case now it's all over for the start of the new school year. So it's hard to say but I'm disappointed.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Order not received after 17 days.... after-sales service tells me to wait, then wait another 2 days..... well, back to school is over, I have to buy labels in a hurry from a supermarket and do it by hand. Is the cmonetiquette website or the post office incompetent? All in all, what a waste of time and money! Order now!
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Response from Petit-Fernand
Hello. We are very sorry that your order did not arrive. I will contact you this morning to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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Myriam CREMISI
Rating: 1 out of 5
Order still not received it's been nearly 3 weeks since I placed the order!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Order not received!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
We have a problem with the labels coming off. I've never had this problem before. If you could do something. Thank you very much. The problem is that I put all the labels on my son's pens but the next day everything came off.....
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Response from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I'll send you an e-mail to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
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Sam
Rating: 1 out of 5
Hello, Parcel indicated as delivered in my letter box except that I did not receive anything! It's a shame because school starts in 2 days!
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Response from Petit-Fernand
Hello. We are very sorry that you have not yet received your order. Please contact us at [email protected] so that we can help you. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I've been waiting for my order since 18/08. Still no news and a useless after-sales service that reassures me about delays that are only increasing.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. We contacted you this morning to discuss possible solutions. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I received an incomplete order
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Response from Petit-Fernand
Hello, we apologize for this production error. I hereby reconfirm that the missing elements of your order have been reproduced and that you will receive them very soon! Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
My labels ordered for stationery don't stick, customer service tells me I should have taken labels for small stationery... Total disappointment, I ended up with a huge batch of labels that I wasn't going to use and that didn't stick, even though it wasn't specified on the site and I'd bought them in the stationery tab... Really disappointed When it comes to shoe labels, the transparent film also peels off, making the label all sticky.... Really not great
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Response from Petit-Fernand
Hello, I'm sorry you're having problems with your labels. We've just e-mailed you to discuss the solutions we can offer you. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I never received it and I can't track my order.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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LOUISE VERHAEGEN
Rating: 1 out of 5
Very disappointed! After just one run in the washing machine, all the labels came off (the self-adhesive ones and the thermo-adhesive ones)! After spending two hours gluing everything together, I'm extremely disappointed!
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Response from Petit-Fernand
Hello, I'm sorry you're having trouble with your labels. I will contact you this morning to discuss a solution. Have a nice day? Luce C-MonEtiquette
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S Dins
Rating: 1 out of 5
Never received my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Sylvie
Rating: 1 out of 5
Labels do not stick to pencils, felt-tip pens, etc. Yet the surface has been degreased
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Response from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our products. Indeed, the 1-line object labels are made to fit on thick felt-tips or pencils! The "mini" format is better suited to thin pens such as colored pencils and ballpoint pens. I'll be in touch to help you. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I followed the instructions to the letter, and out of 15 labels applied, half fell off on the 2nd day, on cotton t-shirts. Very disappointing.
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Response from Petit-Fernand
Hello. I'm sorry you're having trouble with your labels. I will contact you to provide you with solutions. Have a nice day? Luce C-MonEtiquette
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Fleur
Rating: 1 out of 5
As I write, I still have not received my order, nor any proposal from the after-sales service to respond to this situation, apart from emails containing surveys to find out if I am satisfied with their services.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Miriam
Rating: 1 out of 5
I have not received my order after almost a month.
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Response from Petit-Fernand
Hi Miriam, we have sent you an email to help you as soon as possible. It is a postal anomaly, because your order should have arrived. Good morning, Sandra Petit-Fernand
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Invité
Rating: 2 out of 5
I never received my order. At least the after-sales service was very reactive and offered to send it back to me or give me a refund. A few days before the start of the new school year, I preferred a refund.
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Response from Petit-Fernand
Hello. We are very sorry about this delivery anomaly from the postal services. We thank you for your understanding and remain available to help you. Have a nice day? Luce C-MonEtiquette
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Caroline Trichot
Rating: 1 out of 5
Ordered for 3 children, 50 labels for each name. The labels for one of the children were mixed into the pack for each of the other 2 (20 in one, 30 in the other). Very disappointing for the target audience, i.e. children.
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Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Unfortunately, for ecological and practical reasons, we only separate the labels when you buy packs. Very nice day to you, Cmonetiquette
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Mapi Romanos
Rating: 1 out of 5
The product I have no idea if it is of quality, since August 10 I placed the order I am still waiting for it to arrive. The product may be 10, but the service is terrible, so it doesn't pay off. If someday the order arrives I will tell you....
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Response from Petit-Fernand
Good morning, We are sorry for this delivery anomaly by Correos. We have contacted you to help you. Good morning, Camille Petit-Fernand
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Invité
Rating: 2 out of 5
I chose self-adhesive labels and although I followed the instructions for applying and washing them, they didn't stick after the first wash. They're pretty, though, and I received my order fairly quickly.
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Response from Petit-Fernand
Hello Florence, We're sorry to hear that you've experienced difficulties with our labels. We have contacted you by email in order to find a solution to your problem. Have a nice day, Cmonetiquette
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Mal
Rating: 1 out of 5
My order has not yet arrived since August 9.
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Response from Petit-Fernand
Good morning, We are sorry to hear that you have to wait so long to receive your order. The second shipment we sent you should arrive next week. Good morning, Camille Petit-Fernand
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Rahima Ben Berkane
Rating: 1 out of 5
I still haven't received anything, so it's difficult to leave a review?
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Response from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you as much as possible. Have a nice day, Cmonetiquette
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Lolotte
Rating: 2 out of 5
Fast delivery, very pretty labels. However, they don't stick. I stuck the labels on 15 days ago and they came off. It's a shame. I'll have to put tape on top to reinforce it.
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Response from Petit-Fernand
Hello Laura, We are sorry to hear that your order did not give you complete satisfaction. Our team has contacted you by email in order to help you as best we can. Have a nice day, Cmonetiquette
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Invité
Rating: 2 out of 5
The products never arrived ?
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Response from Petit-Fernand
Good morning Alessia, we are sorry for this failure to be sent by postal services. We have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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