Customer reviews of Petit-Fernand

Unfortunately, I can no longer make a positive statement, the non-adhesive labels were replaced by non-adhesive labels. As a result, the money was supposed to be refunded to me... as my account has not been changed in a long time, the money is now supposedly gone... Well, a long back and forth without any success. In addition, the shipping took forever.

Very disappointed, the labels come off after the first wash, even though I followed the advice to the letter? Mrs sorriaux Cousin Sandra

Delivery time far too long - product was almost no longer needed

Postage took an age

I have not received the order until today?????? So I will not recommend you ????????

I never recieved my order, I contacted amd was refunded.

Unfortunately my order placed on 8/17/23 has not arrived, I talked to the Italian mail and you can't track it I talked to my neighbors maybe it was in their hole and nothing, I went to see in my old house and not even there.So Monday school starts and the labels are not there.

The product never got to me!!!!!!!! I placed order in August but still today that we are on September 8 nothing!!!

The labels never arrived. After waiting for more than a week

I still haven't received it and on Monday classes start and I have already called and called several times as they have been sent and nothing has arrived.

I placed the order, and it never arrived. I called, because they had only replied to the first few emails. They gave me the option to send it again free of charge, it arrived. But it was late.

First order I place. 3 weeks and it does not arrive. I complain, they are going to refund me the money. I order again the same, this time express, where they guarantee delivery before 6 pm, 2 days after shipment. I paid more expensive for nothing. It did not arrive

Unfortunately, they don't stick

Not satisfied, I ordered labels with a flowery background but I end up with labels with an almost white background because the flowery background remains outside the cut contour... This constraint was not indicated anywhere when I placed my order... so this type of background should not be offered...

I chose fast order because I needed the product for the event, despite additional payment for express creation, the product arrived after 5 days (instead of 2).

I still haven't recieved my order that I ordered back in August!!!!

Delivery was shockingly slow and the customer services were nonexistent - all I got was automated email. Also the quality of products were not good as one of the labels is very close to fall out after only one wash. Overall disappointed and won't order again.

I put the stickers on 2weeks before washing or wearing. After ONE WEAR & ONE wash at 30° they've started coming off. They are supposed to be washer, dryer & wear resistant. 20quid wasted. Do not recommend. Then they replied to this and said they had emailed me to resolve. That was a lie - i havent received any emails.

I still have not received the order. Awful delivery time

I've had sticky labels from you before however this time round I got the iron on labels and they came off in the first wash very disappointing

Didn't arrive

Used these labels every year and never had an issue. This year however the labels don't stick to anything. School only back 5 days and they have come off the school bags jumpers ties everything and didn't survive the first wash in the machine either. Really disappointed. Order number 4001521032

Self-adhesive labels peel off after machine washing...

I still haven't received my order even though school has started!

The labels are very nice the problem is that they do not stick on the pencil case products,markers,pens,etc.....

Shipping was unsuccessful: the first package was lost and customer service was of little help; the second package (this time by courier) was delivered to a fermopoint far from home. I recommend working harder on the delivery and customer service part

The pots are too small, I expected them to be bigger. They don't work for me :-( from 3 years old, which is when you are asked to bring snacks, with that size you can't even put a whole fruit in them.

I did not receive the order

I did not receive the material and the tracking code for the package was null, no one to get feedback from. Very bad service. The only saving grace was paying with paypall which made my money back.

The products ordered never arrived, at the moment the refund has not arrived yet.

the material arrived late and ruined. we had to buy it from another supplier

Catastrophic! I've lost count of the days I'm late. School has started and I still don't have my labels.

Order never received

I have been ordering labels for school supplies from you for many years and I have never had any problems until this year, when the order showed as delivered and I had not received anything. I wrote to you in several ways and still have not received any response. I had to talk to the post office and manage the problem myself to find out where the labels were, and finally I got it.

I haven't received anything yet. I placed the order on 22/08/2023

Order received quickly. However, I spent a lot of time gluing the labels on the clothes for school. Once in the washing machine they came off.... Disappointed

I ordered gourd stoppers at the beginning of July and received a message apologizing for the delay due to the high level of demand. Then I received a message informing me that the parcel had arrived but when I went to the collection point they told me they didn't have my order.

Once you've followed all the instructions, the labels go right out of the machine as soon as you wash them for the first time...

Everything is fine except that I did not receive one of my orders, I am still waiting for it. I filed a claim and have not received a response.

We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially “Yeah we're busy but they are on the way now.” Absolutely dreadful attitude.