The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
I ordered for my children, but surprise, the notebooks are all mixed up, a real headache. I'm disappointed.
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Response from Petit-Fernand
Hello, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email so that we can find a solution to your problem. We wish you a nice day, C-Monetiquette
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kellisha2
Rating: 1 out of 5
I still haven't received my labels, even though I was supposed to receive them last week, and when I contacted you I got an automatic reply which didn't help at all.
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Response from Petit-Fernand
Hello, It's not normal that you still haven't received your order. Our customer service has contacted you by email in order to solve this problem as soon as possible. Have a nice day, Cmonetiquette
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Giulia R.
Rating: 1 out of 5
The labels ordered never arrived
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Response from Petit-Fernand
Good morning Julia, we are sorry for this shipping anomaly by the postal services. We have sent you an email to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Isabel Del pino
Rating: 1 out of 5
The order arrived more than 20 days after the purchase, maybe it is the delivery company that also had shipping costs. If so, they should change the delivery company.
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Response from Petit-Fernand
Good morning Isabel, We are very sorry for this delay in delivery by Correos. However, we hope you like our products. Good day, Camille Petit-Fernand
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Nadège RENSONNET
Rating: 1 out of 5
I still haven't received my order after 16 days.
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Response from Petit-Fernand
Hello Nadège, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
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Tania A.
Rating: 1 out of 5
I didn't receive the package I also sent an email and no one answered me
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Response from Petit-Fernand
Good morning Tania, sorry for the delay in responding, we are closed on weekends. Indeed there was an error in the shipping address and I guess this is the cause of the missed shipment. However, we have responded to you to provide a solution. Have a good day
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Invité
Rating: 1 out of 5
Very disappointed I did not receive my order
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Response from Petit-Fernand
Hello, Our team answered you by email to bring you a solution. We wish you a nice day CMonetiquette
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Invité
Rating: 1 out of 5
Order never delivered
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Response from Petit-Fernand
Hello, Our team answered you by email in order to help you as well as possible. We wish you a nice day CMonetiquette
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Marie Ben
Rating: 1 out of 5
Hello, I still haven't received my order. I'm still waiting for it, hoping to have it before school starts. Sorry but very disappointed.
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Response from Petit-Fernand
Hello Marie, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
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Sophie Caes
Rating: 1 out of 5
I still haven't received the labels I ordered over 20 days ago.
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Response from Petit-Fernand
Hello Sophie, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, C-monetiquette
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MAR BEJGAR
Rating: 1 out of 5
I have not received my order even after having claimed it.
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Response from Petit-Fernand
Good morning, We are very sorry for this delivery anomaly by Correos. Your second shipment should arrive this week. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Order placed on 12.08 shipped on 14.08 in envelope. School starts in 2 days and envelope not received.
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Response from Petit-Fernand
Hello Stéphanie, Following our exchange, I can confirm that your order has been reshipped and should arrive as soon as possible. Have a nice day, C-Monetiquette
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Invité
Rating: 2 out of 5
The mini object labels don't stick properly to the pens and pencils - they peel off slightly right from the start... not a good sign for the future.
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Response from Petit-Fernand
Hello Irène, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to solve this problem as soon as possible. Very nice day to you Cmonetiquette
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Lucie
Rating: 1 out of 5
I never received my order!!! I'm well into lambaras so I don't have any for my children's first day of school.
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Response from Petit-Fernand
Hello Lucie, We are sorry to hear that you have not received your order. We have replied to you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
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Raquel
Rating: 1 out of 5
I have not received the order. In addition to the delay in the alleged delivery
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Response from Petit-Fernand
Good morning Raquel, We will contact you this morning to help you as soon as possible. Good morning, Camille Petit-Fernand
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Claire B.
Rating: 1 out of 5
Never received my order and kids are due back at school on 4th Sept. Very disappointed ??
Response from Petit-Fernand
Hello Claire, thank you for your message. I am terribly sorry there was an issue with the postal services and you did not receive your order. I have replied to your email with different options, hopefully we can find one that will satisfy you! Kind regards, Jessica, Petit-Fernand.
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Invité
Rating: 1 out of 5
I never received my order...
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Response from Petit-Fernand
Hello Clara, Our team is sorry to hear that you still haven't received your order. We have contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
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Invité
Rating: 1 out of 5
Order not yet received
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Response from Petit-Fernand
Hello, Following our exchange, I can confirm that your order will be reshipped as soon as possible. Very nice day to you, C-monetiquette
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Invité
Rating: 1 out of 5
Order never received
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Response from Petit-Fernand
Hello, we are sorry that you have not received your order. However, it was sent successfully. Unfortunately, we have no control over the postal service. As a solution, you have asked for a refund. We hope that you have received it. Have a nice day, Elise, EsIstMeins
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Eva
Rating: 1 out of 5
I placed the order on July 29th. It is now August 25 and I still have not received it.
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Response from Petit-Fernand
Good morning, We have sent you an email to help you. Hello, Camille Petit-Fernand
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Raquel Fernández
Rating: 1 out of 5
I placed the order, they sent it to me and it never arrived, they resent it to me a second time (at zero cost) and it never arrived either.
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Response from Petit-Fernand
Good morning Raquel, We are sorry to hear about this situation. Your new shipment should arrive this week. Good morning, Camille Petit-Fernand
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Loreto gallego bea
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Good morning Loreto, We are sorry for this delivery anomaly by Correos. Your last shipment should arrive this week. Good day, Camille Petit-Fernand
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Sandra Molina Rodríguez
Rating: 1 out of 5
I placed an order on August 11, it has not arrived and when I fill out the contact form they send me an automatic email. On their website it appears as delivered and not having paid the 2 tracking fees at the post office they tell me that they can not do anything. I think it's a scam that for not paying those 2 you lose your money and they don't give you a solution. I was about to place a second order because a friend of mine told me that the initial amount was too little and thank goodness I didn't do it. A week before starting school I have to look for another alternative to the race.
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Response from Petit-Fernand
Good morning Sandra, We are sorry to hear about this situation. We have just contacted you by email to help you. Hello, Camille Petit-Fernand
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Invité Cécile
Rating: 2 out of 5
What happened was that the deliveryman didn't drop off the parcel because he couldn't find the address, even though it was correct! What's more, the wait to receive the parcel was prolonged.
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Response from Petit-Fernand
Hello Cécile, We are sincerely sorry for this delivery anomaly by the postal services. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, Cmoentiquette
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Aranzazu Hurtado Moreno
Rating: 1 out of 5
I have not received my order yet
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Response from Petit-Fernand
Good morning Aranzazu, We are sorry for this situation. We will contact you this morning to help you. Good morning, Camille
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Invité
Rating: 1 out of 5
Mi pedido no a sido entregado, lo espero desde el 15 de Agosto ????
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Response from Petit-Fernand
Hola Clara, Nuestro equipo lamenta que todavía no hayas recibido tu pedido. Nos hemos puesto en contacto contigo por correo electrónico para encontrar una solución a tu problema. Que tengas un buen día, Petit-Fernand
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Silvia
Rating: 1 out of 5
I placed an order on August 3rd and I have not received it. I complained and they sent another one on 18/08, but I still haven't received anything...
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Response from Petit-Fernand
Good morning Silvia, We are sorry about this situation. Your new shipment should arrive by the end of this week. Good day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
My order never arrived and I am still waiting for my refund.
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Response from Petit-Fernand
Good morning, I confirm that your order has been refunded on 08/23/08. The refund will be reflected in your bank account within 7 working days. Hello, Camille Petit-Fernand
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Miriam Cózar Dueñas
Rating: 1 out of 5
The package has not arrived despite the fact that I placed the order on August 2nd. The minimum after spending 18 eur on labels is that they include shipping tracking. If not they should not advertise it as free shipping. I will NOT recommend this site to my friends with children.
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Response from Petit-Fernand
Good morning, We do free shipping for our labels. Trackable shipping is available on our website for 2 euros. We will contact you today to help you. Hello, Camille Petit-Fernand
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Isabelle
Rating: 1 out of 5
No discount
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Response from Petit-Fernand
Hello, a new promotion will appear on our site very soon! We advise you to keep an eye out! Have a nice day? Luce C-MonEtiquette
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Charline Lahiaoui
Rating: 1 out of 5
I'm really annoyed because as soon as the labels are stuck on, they come off! Very poor quality and very long shipping
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
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EG
Rating: 1 out of 5
The delivery is very fast. My first order was for 100 iron-on labels. I glued them all and saw that they were very pretty, so I recommended the 100 new labels right away. Unfortunately, in the meantime I washed the bodies and the labels came off. I'm extremely disappointed because I didn't even think about them coming off.
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
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Elodie
Rating: 2 out of 5
After a request for a reprint because the labels weren't readable, we received the same thing, only worse. I think the colors, or the font, are wrong. Then you should remove this option from your online menu.
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Response from Petit-Fernand
Hello, I can confirm that your labels with the new design will be reproduced today! Thank you for your suggestion, we'll pass it on to the relevant department. Have a nice day? Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I haven't received the order yet?
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Ewa D.
Rating: 1 out of 5
Order has never arrived. I have contacted the company twice. And even though they say they contact you back within 48 hours they didnt. Very dissapointed as completely neglected and have no tags for my daughter.
Response from Petit-Fernand
Dear Ewa, we are sorry to hear that the post lost your order. We have offered you a new shipment and asked to confirm if the address you provided is correct. The customer service replied within 24 hours and we never had any confirmation since. Please, let us know what is the most suitable solution for you over the email. We are here to help you! Kind regards, Stacy
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Marius
Rating: 1 out of 5
Do not stick After this comment and send proof. C-monetiquette reacted very quickly and sexcuse of this anomaly. A solution has been found. Very good after-sales service
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Response from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. I will contact you this morning to discuss the situation with you. Have a nice day? Luce C-MonEtiquette
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Céline M
Rating: 2 out of 5
I paid for 24h delivery and received my item 5 days later.
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Response from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery was not respected. I have just reimbursed you for these costs, and we will also open a claim on our side. Please accept our apologies for this delivery anomaly. Have a nice day? Luce C-MonEtiquette
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Aurore Pap's
Rating: 2 out of 5
Order received quickly and conformed to our expectations in terms of visuals. The labels are very pretty and make it easy to personalize baby's items for the nursery. However, I'm very disappointed with how well the labels hold up on clothes! They came off in the 1st wash, even though I followed all the instructions. I wouldn't recommend it at all, as it's not financially advantageous...
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Response from Petit-Fernand
Hello Aurore, I'm sorry to read your opinion, but our labels are very resistant to washing. We invite you to contact us today via our contact form so that we can help you. Have a nice day, Sandra C-MonEtiquette
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Laura
Rating: 1 out of 5
I have not received my order,placed on 31/07
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Response from Petit-Fernand
Good morning Laura, we are sorry for this shipping anomaly by the postal service. We have refunded your order as requested. We remain available and wish you a good day. Alessio, Petit-Fernand
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Audrey K
Rating: 2 out of 5
Labels are pretty, but they come off... Whether it's object labels or clothing labels.
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Response from Petit-Fernand
Hello Audrey, we're sorry to read your message. We have just contacted you by email in order to help you. Have a nice day, Sandra C-MonEtiquette
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