The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.
Hello. We're very sorry that you still haven't received your order. I see that your order has been the subject of a postal return of which you have been notified. I will contact you this morning to discuss the solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
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loulou chouchou
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Clémence DUBREUIL
Rating: 2 out of 5
I ordered a gourd, a snack box and 30 iron-on labels, and while the gourd and the box are great quality, I'm very, very disappointed with the labels because, despite following the instructions to the letter, I've already got 4 of them peeling off my clothes. I wouldn't recommend them at all.
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
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Sophia
Rating: 1 out of 5
I placed an order on August 5th and I still haven't received anything.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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HUP
Rating: 1 out of 5
I have not received my labels after 2 emails to try to find out what the problem is no response! No follow-up! I am very disappointed
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Anna Rubau Geli
Rating: 1 out of 5
I haven't received my order yet and I placed the order in July.
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Response from Petit-Fernand
Good morning Anna, We are sorry to hear about this situation. We will contact you today to help you. Good morning, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Order NOT received
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
Thermo-adhesive labels don't stick
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Response from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
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Roy julie
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Orders not received. Contact impossible!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Besa
Rating: 1 out of 5
Didn't receive the article
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Vanessa
Rating: 1 out of 5
Order still not received! Same problems as last year. First shipment unsuccessful. I now find myself without a label for my son's first day of school. The order was placed at the end of July, so I was well in time to have them at the start of the new school year, but once again I'm not.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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A.L.
Rating: 2 out of 5
The delivery took a disproportionately long time and did not arrive within the specified period, which meant it was too late for the school enrollment gift.
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Response from Petit-Fernand
Hello, We have checked everything and the latest date of receipt for your order was August 10, 2023. You received it on August 09. However, we hope you like our products. Have a nice day ? Elise, EsIstMeins
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Steffi Pierret
Rating: 1 out of 5
My order hasn't arrived yet, but I've already received the invitation to leave my opinion that it's already arrived.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Tracey
Rating: 1 out of 5
Order never arrived. Not even an apology from you just that I could take it up with Royal Mail if I wanted to, as you don't provide any tracking details, this would be almost impossible. Very poor customer service!!!
Response from Petit-Fernand
Hello Tracey, I am sorry to hear your order never arrived and you had a bad experience with our company! It is very unlike our company not to offer apologies or propose solutions as we always strive to offer solutions for our customers. For information, the option for a tracking order can be selected at time of the checkout for an extra £2. Do not hesitate to contact us again with your order number so we can help you better! Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
I have not received my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
The envelope took on water in the letterbox, delivered during my vacations... so the labels warped... Maybe rethink the packaging: one of your competitors, from whom I also ordered labels, uses envelopes with bubble wrap. No problems.
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Response from Petit-Fernand
Hello and thank you for your suggestion. We are indeed trying to limit the use of plastic in our labels. I'll contact you in the morning to discuss a solution for your curled labels! Have a nice day? Luce C-MonEtiquette
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Alexia Richard
Rating: 1 out of 5
Unfortunately, I never received my labels even though the order was marked "delivered" on the website. I reported this but unfortunately no solution was offered and my daughter is leaving for camp on Sunday 27th. I really needed my labels.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Justine
Rating: 1 out of 5
I never received my order!!! Customer service does not respond to your request Traceability says that the order is delivered when I have nothing in my mailbox . As a result, my daughter is starting school soon without name tags on her things!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 2 out of 5
I ordered labels as I do every year and did not receive my order. But I called customer service and they issued a refund, which I received.
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Response from Petit-Fernand
Hello. We are very sorry that you have not received your order. We thank you for your understanding of this situation and we are delighted to have been able to find a solution for you! Have a nice day? Luce C-MonEtiquette
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D.
Rating: 2 out of 5
Poor customer service.
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Response from Petit-Fernand
Hello, We contacted you this morning to help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
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Invité
Rating: 1 out of 5
Order never received !!!!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
Font is much too small.
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Response from Petit-Fernand
Hello, We are sorry to hear that the font on the stickers is too small. We have contacted you this morning so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
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Sandra
Rating: 1 out of 5
An order that was supposedly shipped on July 28th and still has not arrived, on top of that the customer service phone number is 902, I think it's terrible, I hope they solve this problem as soon as possible.
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Response from Petit-Fernand
Good morning Sandra, We will contact you today to help you with this problem of delivery by the post office. Hello, Camille Petit-Fernand
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Sam
Rating: 2 out of 5
I have not reveived my order.
Response from Petit-Fernand
Hello Samantha, we have contacted you by email regarding your order! Kind regards, Jessica, Petit-Fernand
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Capuano M.
Rating: 1 out of 5
I did not receive the goods! The courier did not buzz me or call me, I tried to contact customer service but they replied in French with something completely different from what I asked for
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Response from Petit-Fernand
Dear Mary, We are sorry for this shipping anomaly by the postal services. As for customer service I imagine you received an automated message in French, this should not have happened. However, we have contacted you to find an appropriate solution. Good day Alessio, Petit-Fernand
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Matteo
Rating: 1 out of 5
Create a system to duplicate old orders without having to repeat the whole process. It is ridiculous that you don't have it and/or it hasn't worked for months.
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Response from Petit-Fernand
Dear Matteo, Thank you for your suggestion, it is important in order to improve the quality of nsotri services. We hope you are still satisfied with nsotri products and we remain at your disposal! Good day Alessio, Petit-Fernand
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Invité
Rating: 1 out of 5
My order did not arrive.
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Response from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand
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Améline
Rating: 1 out of 5
I never received my order and customer service did not reply.
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I see from our email exchange last week that you have chosen to have your labels sent back to you! They will arrive soon ;) We remain available to help you. The C-MonEtiquette team
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Sandra AO
Rating: 1 out of 5
I placed an order on July 28th and it is now August 18th and I have not received anything. The truth is that the shipping issue is a bit of a disaster. This is the second time I order and the first time I had no problem, sure I will not order more.
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Response from Petit-Fernand
Good morning Sandra, We are sorry to hear about this situation. We will send you an email today to give you more information about your order. Good morning, Camille Petit-Fernand
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Le boucher
Rating: 1 out of 5
I have received nothing
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Keith
Rating: 1 out of 5
Ordered placed on 7th off August, have still not received it. Contacted customer service twice about this and same response saying track it via your tracking number for Royal Mail. There dispatched email previoualy stated it was posted as standard letter via Royal mail "not tracked", so it doesn't have a tracking number. Poor customer service and have still not received order.
Response from Petit-Fernand
Hello Keith, I am very sorry to hear you haven't received your order yet. If the order was placed on the 07th August 2023, then the latest delivery day should be on the 23rd August 2023. We are facing high demands at the moment and all requests will first be answered by the means of an automated email, prior to being answered by a physical person. We do apologise if the automated answer wasn't accurate. We are currently working with the IT team to resolve this issue with tracking number. Kind regards, Jessica, Petit-Fernand
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Invité
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello Audrey, We have just contacted you by e-mail to offer you the best solution for you! Have a nice day, Ophélie - C-MonEtiquette
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Gina M.
Rating: 2 out of 5
Ridiculously long time between order and delivery.
Response from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
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MARIA A.
Rating: 1 out of 5
Unfortunately, I have not received my order.... July 27 shipped and as of August 17, it still has not been received!
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Response from Petit-Fernand
Good morning Maria, we are sorry for delayed shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
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Mariam Soumbounou
Rating: 2 out of 5
The labels come off in the wash. I waited more than 24 hours with the wash.
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Response from Petit-Fernand
Hello Mariam, We are very sorry about this incident. We've contacted you by e-mail in order to provide you with the solution best suited to your needs. See you soon, Ophélie C-MonEtiquette
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Sabine Hautier
Rating: 1 out of 5
I anticipated my order, my children went to camp, the labels arrived on the day of departure and both my purchases were lost.
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Response from Petit-Fernand
Hello Sabine, We are very sorry for the delay caused by the postal service. We hope your order meets your expectations. Have a nice weekend, Ophélie C-MonEtiquette
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Lisa G.
Rating: 1 out of 5
This time I ordered it never arrived and I rang up and it still didn't come after that such a disappointment as I constantly order from you
Response from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
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Yas
Rating: 1 out of 5
Goods have not arrived twice !!!!
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Response from Petit-Fernand
Hello Yasmin, your order was reshipped at our expense on August 12 and should arrive on August 24. Your goods are therefore already on their way. We wish you a good day. Elise, EsIstMeins
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Frau H.
Rating: 2 out of 5
I bought the stickers, but unfortunately I find them more and more often in the washing machine or dryer or on other items of clothing. What a pity
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Response from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you so that we can suggest a solution. Have a nice day, Elise, EsIstMeins
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