Petit-Fernand consistently delivers fast shipping and reliable delivery, with many reviews praising quick, on-time arrival and careful handling of products. The product quality is highlighted through durable, well-printed labels that withstand washing and wear, and designs that match customer orders with accurate colors and patterns. Customers repeatedly note ease of use and practicality, from simple application of labels to the usefulness of organized options and thoughtful presentation, with lasting results across clothing, lunchware, and school items. The service is described as excellent, with friendly assistance and dependable resolution, and a strong overall satisfaction that drives repeat orders.
I still haven't received my order. And there is no parcel tracking.
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Response from Petit-Fernand
Hello Amandine, We are sorry to hear that you have not received your order. We have contacted you by email to propose solutions to your problem. Have a nice day, Cmonetiquette
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Nouvelle Cliente
Rating: 2 out of 5
Hello, I placed an order for stick-on clothing labels. I received them by mail without any problem, I have nothing to say about the design of the labels, and the result is very nice. However, the labels don't stick to the clothes. I did put them on the labels inside the clothes, but they wash off in the first wash (30°). I feel like I've thrown my money out the window. Why offer a product that doesn't serve its purpose? I strongly advise against this type of glue-on label.
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Response from Petit-Fernand
Hello, We are sorry to hear that your order does not give you complete satisfaction. I invite you to contact us by email so that we can find a solution to your problem. Have a nice day, CMonetiquette
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Deborah
Rating: 1 out of 5
We didn't receive the order 2 days before school started! I've written to you but haven't heard back! It's been almost 15 days. Usually no problem, but I just don't get it!
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Response from Petit-Fernand
Hello Déborah, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to help you. Have a nice day, Cmonetiquette
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Vera Bajrami
Rating: 2 out of 5
I ordered the labels on August 18 with Express delivery 9.50 Delivery time: 24 hours) I never received them in 24 hours! I received them after only 5 days!
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Response from Petit-Fernand
Hello, We're sorry to hear that you didn't receive your order in time. Please contact our customer service so that we can reimburse you for the delivery costs. Have a nice day, Cmonetiquette
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Cliente
Rating: 1 out of 5
Very disappointed! I thought I'd avoid the chore of making labels (paper and tape) as I do every year, so I ordered the "standard" labels. In the end, they didn't stick to the pencils and I had to tape them to make them stick - a waste of time and money - I won't be getting them back!
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Response from Petit-Fernand
Hello, We're sorry to hear that your order is not to your complete satisfaction. Please contact our customer service so that we can provide you with a suitable solution. Have a nice day, Cmonetiquette
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Invité
Rating: 1 out of 5
I still haven't received my order
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Response from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to this problem as soon as possible. Have a nice day, Cmonetiquette
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Paula
Rating: 1 out of 5
The order took a very long time.
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Response from Petit-Fernand
Good morning Paula, We are sorry that the post office took so long to deliver. However, we hope you like our products. Good day, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
Misinformed the labels I ordered were supposed to be for school items I can't even put them on a pen too big
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Response from Petit-Fernand
Hello Adeline, We're sorry to hear that you're not entirely satisfied with your order. Our customer service has contacted you by email to help you find a solution. Have a nice day, CMonetiquette
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An Ln
Rating: 2 out of 5
The labels come off too easily, I'm disappointed with my purchase, I'm going to order elsewhere now.
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Response from Petit-Fernand
Hello, It's not normal for your labels to come off. Our customer service has contacted you by email in order to solve this problem as soon as possible. Have a nice day, CMonetiquette
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Vb
Rating: 1 out of 5
There is no greaseproof paper in the label pack.
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Response from Petit-Fernand
Hello Victoria, I'm sorry to hear that you have received an incomplete order. Our customer service department has contacted you by email in order to send you back the missing part as soon as possible. Very nice day to you, CMonetiquette
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Gamze Kurtulus
Rating: 1 out of 5
Labels received from another person. No commercial gesture and it was impossible for me to receive the new order on time. They claimed a postal error when in fact they had written my name and address on the envelope with the wrong labels inside... So it can't be a postal error.
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Response from Petit-Fernand
Hello, We are sorry to hear that our customer service did not meet your expectations. Our customer service has contacted you by email in order to find a solution that would suit you better. Have a nice day, CMonetiquette
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Maria García Garcia
Rating: 1 out of 5
I never received my order, nor did you respond to the e-mails I sent asking for explanations.
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Response from Petit-Fernand
Hello, We have contacted you to help you as soon as possible. Hello, Camille Petit-Fernand
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Alberto Quero
Rating: 1 out of 5
I have not received the labels
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Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of the Post Office. We will contact you today to help you. Hello, Camille Petit-Fernand
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Juliette Baracco
Rating: 1 out of 5
I ordered my daughter's labels 15 days ago! I still haven't received them! Of course, the sample has been taken, and I still don't have any labels! I'm very disappointed!
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Response from Petit-Fernand
Hello Juliette, I'm sorry to hear that you still haven't received your labels. Our team has just contacted you by email in order to bring you a solution as soon as possible. Have a nice day, CMonetiquette
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Gaelle Manola Saroléa
Rating: 1 out of 5
I haven't received the right labels, I was told I would receive them before the start of the school year and I still haven't received them ????
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Response from Petit-Fernand
Hello Gaelle, Following our exchange, I can confirm that your order has been reshipped and will be delivered as soon as possible. Have a nice day, CMonetiquette
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Invité
Rating: 1 out of 5
My order still hasn't arrived since August 15!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Melani
Rating: 1 out of 5
I still haven't received my labels!
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I am not happy because I placed an order on August 5th and it did not arrive, they had to send me another one last week and it still has not arrived yet.
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Response from Petit-Fernand
Good morning, We are sorry for this situation. Your second shipment will arrive next week. Good morning, Camille Petit-Fernand
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Deniz Ersin
Rating: 1 out of 5
Shipped August 15 And still nothing received!!! School has started and still no sticker !!!
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Response from Petit-Fernand
Hello. We are very sorry that you have not yet received your order. I can confirm that your order will be returned to you as soon as possible. We remain available to help you. Luce C-MonEtiquette
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Stéphanie Collet
Rating: 1 out of 5
I never received your parcel, your e-mail replies are automatic and do not answer my question.
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Response from Petit-Fernand
Hello. We're sorry that you still haven't received your order. Please check our most recent email to let us know your decision. We are always available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I did not receive my order
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
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Maria Macias
Rating: 2 out of 5
On August 12 I placed an order and I have not received anything yet, I have not been told anything, I don't know if the order will arrive or not.
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Response from Petit-Fernand
Good morning, We are sorry for this delay on the part of the Post Office. We will contact you today to help you. Hello, Camille Petit-Fernand
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Cp
Rating: 1 out of 5
I did not receive my labels, I asked by mail if it was normal or not, I have no return....
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Response from Petit-Fernand
Hello. We're sorry you still haven't received your order. I see that we replied to your email a few days ago but I will contact you again this morning. We remain available to help you. Luce C-MonEtiquette
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Nani
Rating: 2 out of 5
It took too long, almost a month. The information e-mails were automatic. They did not clarify in a personalized way
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Response from Petit-Fernand
Good morning, We are sorry that you only received our automated emails. We would have been happy to help you with this situation. We hope you still like our products. Hello, Camille Petit-Fernand
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Invité
Rating: 1 out of 5
I never received my order.
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Response from Petit-Fernand
Hello. We are very sorry that you did not receive your order. I see from our email conversation that you had opted for a refund. This cancelled the shipment of your order. I will contact you to explain the situation better. We remain available to help you. Luce C-MonEtiquette
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Invité
Rating: 1 out of 5
I have not received
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Response from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
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Mme Sobrino Giselle
Rating: 1 out of 5
Unfortunately I did not receive my order.
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Response from Petit-Fernand
Hello Giselle, Thank you for bringing this problem to our attention. Our customer service will contact you shortly to find a solution to your problem. In the meantime, we wish you a good day. Cmonetiquette
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Julie
Rating: 1 out of 5
The color of the labels received is not the one proposed on the site.
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Response from Petit-Fernand
Hello, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day CMonetiquette
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Invité
Rating: 1 out of 5
I have received nothing
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Response from Petit-Fernand
Hello Sayma, Thank you for bringing this problem to our attention, our customer service will contact you to find a solution. Have a nice day, Cmonetiquette
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Diamanti Melanie
Rating: 1 out of 5
order placed on 15/08, delivery within 3 to 8 working days. To date I still have not received the package.
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Response from Petit-Fernand
Hello Melanie, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to solve this problem as soon as possible. Have a nice day, Cmonetiquette
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Andreia Freitas
Rating: 1 out of 5
Never received the order.
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Response from Petit-Fernand
Hello, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email so that we can find a solution for you. Have a nice day, Cmonetiquette
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Invité
Rating: 1 out of 5
I did not receive what I ordered
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Response from Petit-Fernand
Hello Linda, We're sorry to hear that you haven't received your order. We have contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
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Cindy Loriaux
Rating: 2 out of 5
As soon as the labels are stuck on, they come off the pencils and markers. I had already ordered 2 years ago and this one held up great...
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Response from Petit-Fernand
Hello Cindy, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to find a solution to your problem. Very nice day to you Cmonetiquette
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Cliente
Rating: 1 out of 5
I ordered for my children, but surprise, the notebooks are all mixed up, a real headache. I'm disappointed.
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Response from Petit-Fernand
Hello, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email so that we can find a solution to your problem. We wish you a nice day, C-Monetiquette
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Kellisha2
Rating: 1 out of 5
I still haven't received my labels, even though I was supposed to receive them last week, and when I contacted you I got an automatic reply which didn't help at all.
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Response from Petit-Fernand
Hello, It's not normal that you still haven't received your order. Our customer service has contacted you by email in order to solve this problem as soon as possible. Have a nice day, Cmonetiquette
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Giulia R.
Rating: 1 out of 5
The labels ordered never arrived
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Response from Petit-Fernand
Good morning Julia, we are sorry for this shipping anomaly by the postal services. We have sent you an email to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
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Isabel Del Pino
Rating: 1 out of 5
The order arrived more than 20 days after the purchase, maybe it is the delivery company that also had shipping costs. If so, they should change the delivery company.
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Response from Petit-Fernand
Good morning Isabel, We are very sorry for this delay in delivery by Correos. However, we hope you like our products. Good day, Camille Petit-Fernand
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Nadège Rensonnet
Rating: 1 out of 5
I still haven't received my order after 16 days.
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Response from Petit-Fernand
Hello Nadège, We're sorry to hear that you still haven't received your order. Our customer service has contacted you by email in order to find a solution to your problem. Have a nice day, C-monetiquette
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Tania A.
Rating: 1 out of 5
I didn't receive the package I also sent an email and no one answered me
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Response from Petit-Fernand
Good morning Tania, sorry for the delay in responding, we are closed on weekends. Indeed there was an error in the shipping address and I guess this is the cause of the missed shipment. However, we have responded to you to provide a solution. Have a good day
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Invité
Rating: 1 out of 5
Very disappointed I did not receive my order
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Response from Petit-Fernand
Hello, Our team answered you by email to bring you a solution. We wish you a nice day CMonetiquette
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